1/5

posted Sep-12-2011

"My husband and I was on a Family Talk plan. About a month or two after we got our phones we added my brother-in-law for $10 a month. Two months in a row he went over his minutes and cost us over $200 so we took the phone away, turned it off and put in a drawer in our bedroom. Two years later when the contract was up we cancelled our service. Then they charged my card $170 compared to our normal $85. When I called they tried to tell me that my brother-in-law's phone had downloaded 10 different things (although his phone was capable of getting on the internet) and sent lots of text messages. This is impossible because the phone wasn't used after the first two months. We didn't use it and my brother-in-law had no way of getting to it especially since he doesn't even live with us"

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1/5

posted Sep-12-2011

"I have used Verizon Wireless for several years now and recently had a situation arise where I had to remove a line from my service. When I called I was informed I would have to pay 350$ to cancel that line or they could adjust it so I would pay 10$ per. month until the 2 year contract ran out on that line. I was told that it would mean my monthly bill for my single line would only go up by 10$ per month nothing more but when the bill arrived I saw my bill was three times higher than normal. When I called customer service the new woman on the phone did not help at all. I was told I would have to pay upwards of 140$ a month instead of what I usually do, Naturally I am extremely angry and disatisfied with verizon now. I will completely be cancelling my service with them ASAP and will never give them my business again."

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1/5

posted Aug-26-2011

"For over 7 years we had 3 PrePay accounts with Verizon Wireless. They finally got too expensive, so we closed them out. Because Verizon directly charges our credit card, there was a balance remaining on the 3 accounts. Verizon refuses to refund our money saying it was forfeited when we closed our accounts. However, we were never told about this when we originally signed up, we have nothing writtem from Verizon stating this would happen, and I couldn't find any info on their website about closing accounts. We signed no contract, no customer agreement, nothing. This is ridiculous. With PrePay/Pay As You Go accounts, there is no contract. There is no reason why they can't refund our money. We are asking for money that Verizon Wireless charged our credit card in advance for minutes that we did not use.
I have contacted Customer Service and I even wrote to the president of Verizon, who had some assistant respond. They say we can't have our money back, but show us no proof that we ever agreed to this remaining balance forfeiture policy.
I have filed a complaint with the Better Business Bureau. We will never deal with Verizon again and will pass the word on to family and friends, as well as filing complaints all over the internet about this."

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1/5

posted Jul-30-2011

"Verizon's customer service is terrible. I have been with them for over 15 years, and I don't know what happened over that time but they went from decent to horrible. I have moved all my wireless service to ATT. When my mother passed away last year I called them to close her account and move my father's phone to my account. They said they did it, but then the next thing I knew his phone would not work and when I called back their customer service person called me a liar. I went to the store a few weeks ago to close my account, and I just got a call from their collection department stating the bill is due immediately when you close your account. Why did the customer service person at the store not tell me that? Futher, who does that? Oh, opps we screwed up so bad that you have closed your account so now we are going to add insult to injury?! If you don't want to go mad, then avoid Verizon!!!"

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2/5

posted Jul-12-2011

"I have been a Verizon customer for years and have had very few complaints until now. I want a smart phone, but with no data plan, which they charge you at the very least $30.00 for. Verizon forces you to add the data plan if you want a smart phone. The "dumb phone" choices are not very appealing. I wasn't forced to use a data plan on my older smart phone."

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3/5

posted Jun-21-2011

"good service, ok phone, but the prices on most phones are a little high but all in all good store"

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1/5

posted May-27-2011

"Lock there phones and features. No tech suport. Highest fees in the industy"

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1/5

posted Jan-27-2011

"Verizon Wireless has unspeakably poor customer service. Their agents are condescending and blatantly rude. I canceled my contract with them for this reason after being a loyal customer for four years. After receiving a letter stating that the account was paid in full and no longer in service, I began receiving more bills from the, the latest of which have been collection notices and settlement agreements. I have contacted customer service several times, sometimes wasting hours of my day, and explained the situation only to have them claim that they have no record of my disconnecting service. So... they continued my service without my knowledge after sending me a statement that my account was closed and paid in full and are refusing to fix their error or lower the settlement offer. Oh, also...they still owe me one hundred and fifty dollars I paid to set up the account in the first place! It was supposed to be returned with interest after a year of service... I never missed a payment!
"

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1/5

posted Nov-13-2010

"I ordered from VZW based on their claim of excellent service in my area. They initially shipped me a broken phone. I immediately asked for a brand new phone as I was entitled. They shipped a refurb. That didn't even matter in the end since I had no service in or around my home despite their maximum service claim. I spent weeks trying voodoo remedies and traveling to the VZW store. I finally had to cancel during the trial period. I was sent a bill for almost $500 with no details why(a $55 plan to begin with). On my first call they claimed that bill was incorrect because it was sent before I canceled. That's a lie because it clearly contained an ETF. I waited for another bill then called to address each concern. The CSR agreed for all my troubles I should not owe anything. He removed all charges (zero balance). Then I receive a phone call threatening my credit from verizon collections. I call to address and get all the way up to the supervisor who was arrogant and rude and informed me none of the charges were removed because the paperwork was done wrong by the CSR. That's my fault? So after an hour on the phone she refused to remove anything but the ETF fee. I was left with $120 for a month of $55 service I did not receive and a $36 activation fee that was supposed to be waived as part of one of their offers for a new line of service. She was very rude about honoring the activation waiver. I insisted the VP call me and they said I would receive a call in three days. I never received a call and I have yet to receive a bill explaining the remaining $40 gap in what they're trying to charge. Avoid them at all costs."

This review was modified by amandra on November 13 2010 02:48:39 PM

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5/5

posted Jun-09-2010

ResellerRatings.com TOP REVIEWER!

"Wow so many bad reviews. My two non-phone orders went smoothly, shipped overnight. They require signature which was a pain, but can live with it. "

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1/5

posted Apr-13-2010

"I purchased a Droid and accessories $405.45 rebate $100 which we never recieved yet today. The store was pretty busy and the salesman George seemed pretty nice. However it seemed that the manager Tyler acted as tho we looked like we couldnt afford the phone we are business professionals my husband and I. We were asked by George to come back again tomorrow to go over the phone and features He set up the case he had difficulties w the frame as it was a" tight fit and said he put the scratch protector on the phone."He actually scratched the chrome but I didn't want to be one of those customers and lived with it. We arrived the next morning and went over the details .I was an inconvienence going there 2 days in a row with two little kids, but I was pleased with the phone for the most part. Some minor gliches to be expeted with these technologies. The very next day it made national news that they were to have buy one get one free which I questioned George if they were going to phase out or other rewards since the year was ending he denied.I have been a Verizon customer for 10 years+ Today I huh cleaned my phone and wiped it upon my breast and coat and the button on my coat hit the phone and cracked the screen as a web. I called the store and got the run around as I was on hold I thought hey lets look at the screen protector maybe that was cracked I found out that he never put the protector on! I was furious! I drove to the store and brought my bag with all the accessories and found the protectors which were never opened and still the protective sheet attatched. Would this still have occured if the protective sheet were there? a question I think about. Forensics would imply that a scratch or defect could result into a crack can increase w pressure or nick. Looking at the screen the edges actually look as the case was snug to begin with it could have been fractured prior and my button tipped it off as it was an awkward fit to begin with. I wasn't asking for a free phone but since George failed and neglected to complete the task at hand in the first place he wouldn't have been distracted to getting sales and having me come back the very next morning. They offered me to buy a refurbed phone for $300. Why would I do that again pay that cost as I did in the first place. Poor unprofessional staff customer service. I liked that phone and first liked George now not sure. I would be better off canceling service and exploring other avenues and having family and friends end contract as well. Beware it is a scam check and watch them as they apply so called accessories. Checking out with this provider:("

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5/5

posted Feb-22-2010

ResellerRatings.com TOP REVIEWER!

"Ordered some Plantronics bluetooth headsets from Verizon Wireless because there was a good deal on them. Free overnight shipping was included, and received the headsets the next day. The packaging was good, and the free shipping was excellent. So far, the experience has been positive and I look forward in making future purchases @ Verizon Wireless. "

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1/5

posted Feb-03-2010

"ON 12/28/09, MY DAUGHTER, AND I WENT TO OUR LOCAL VERIZON WIRELESS STORE, BECAUSE MY DAUGHTERS PHONE WAS NOT WORKING PROPERLY!. WE HAD TO OPTIONS. ONE TO PAY $50.00 TO REPLACE HER PHONE, OR USE A UPGRADE THAT WE HAD. SO WE USED THE UPGRADE. AT THAT TIME WE ALSO ADDED TEXT MESSAGING, ONLY!!!!. WHEN WE RECIEVED OUR FIRST BILL, WE SEE THAT WE A BEING CHARGED FOR INTERENET SERVICE!. NO ONE!!! TOLD US THAT THE PLONE WE PURCHASED, MUST HAVE INTERENET SERVICE, THAT COST $9.95 EXTRA PER MONTH!!!. SO WE WENT BACK TO THE LOCAL STORE IN BELLINGHAM, MASSACHUSETTS, AND SPOKE WE THE MANAGER. HE SAID THERE WAS NOTHING HE COULD DO, ABOUT THIS PROBLEM!!!! HE SAID HE WOULD TALK TO THE SALES CLERK, ABOUT THIS ISSUE. SO WE LEFT!! WE HAVE BEEN A VERIZON CUSTOMER, FOR MANY YEARS. I HOPE THE AREA MANAGER, THAT IS RESPONSIBLE FOR THIS STORE READS THIS COMPLAINT, AND TAKES SOME ACTION!!!!!!!!!!!!!"

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3/5

posted Jan-21-2010

"Verizon Wireless refused to accept a RMA for a $20 case claiming that it was too late to return it even if it was unopened in the box and fits a phone that just came out. They apparently have a "30 day policy" for returning accessories. That policy is apparently so hard to find that I had to wait for 5 minutes while their customer service reps tracked it down. Their rep closed by saying that "there was unfortunately nothing they could do." I have been with them for several years and as soon as my contract is up I am changing providers."

This review was modified by TC16 on January 21 2010 03:31:11 PM

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5/5

posted Feb-19-2008

ResellerRatings.com TOP REVIEWER!

"We upgraded our phone on line because they were $75.00 cheaper than the verizon stores we went to.I have been with them for about eight years now."

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