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"Verizon Wireless has the worst customer service. You call sit on hold for the person to come on the phone and put you on hold longer. They can’t get a simple order right it has taken 10 days to fix one order, and they still can’t seem to get it right. I do not recommend"
"I am an 81 year old writer, website builder and otherwise retired. In those eighty one years I've never been so dissapointed in any company. I purchased their wireless home phone and highspeed internet. It started out giving problems but I felt they were corectable and kept trying to get them resolved until my 14 day trial was well past. But both the phone and then internet service kept giving problems I could not live with so I swithched back to AT&T. For four full months of the worst service imaginable, they took me for $892.95. I have also been spoken to so rudely, from a number of their people it is difficult to see how they remain in business."
"Went from excellent to worst in 5 years. I am not going to go into every detail, lets just say I have over 35 years in the IT industry, know and understand technology better than the average Joe. I will just say Verizon has changed so much for the worse that I am paying early termination on 4 lines and never looking back!"
"I live in an area that doesn't have too many choices for wireless providers (if I want reception, that is). It's either Verizon, AT&T or some type of pay-as-you-go plan from Walmart. After having AT&T internet for less than a month and being ignored by customer service and then having my credit tarnished by them after I refused to pay for an item I never received, I knew there was no way I was going to go with AT&T. As for Verizon, I've had some problems with them, but I've NEVER been ignored by customer service. Once a rep even called me on the phone after answering my email just to make sure I was satisfied. It's impossible for any company this size to get it right all the time, but at least they try. When it was leaked online that they were going to start charging customers a fee to pay their bills I was outraged, like many others, and I complained to customer service. They changed the policy in 2 days. It took Bank of America a month to come to their senses after they said they were going to charge customers a fee to access their own money. Even though I'm sure Verizon was flooded with emails, a rep still answered mine in a business day.Overall, I'm happy with my Verizon phone service. It could be worse. And I'm not really sure it could be better."
"The problem with vzw is their customer base. Reading some of these post makes me sick. "Oh im a loyal customer who has gone over my minutes and am belaming you verizon for not warning me. Im so loyal that i am going to write a negative review and tell the world how bad you are because you only offered to give me $20 back that I owe to YOU for going over MY minutes. My point is you do it you own it. Oh and get the silver spoon of entitlement out of your butt and understand that verizon is not a charity its a business that employees thousands of people. You want better employee's? Stop calling in trying to take out your lifes rage on the rep that WANTS to help you. Keep in mjnd that WANT will quickly change to not want if your gonna talk to them like a slave master. That way vzw doesnt have to hire below par reps that are WILLING to put up with your delusional butts. That being said I will say vzw does need improvement but its still one of the best companies absolutely the best for US coverage. You get what you pay for. Just expect to be charged if you exceed YOUR chosen plan ,do your research on products and dont expect a free phone to be a good phone unless you indeed do have a silver spoon up your butt while riding on a unicorn."
"The worst customer service experience with any Carrier is with Verizon. Also the best supervisor to handle the problem that the inept Manager named Miguel could not do...take care of their customer. A bad Manager will reflect on the employees working there and this manager of the Metrocenter Verizon Wireless store in Phoenix Arizona is by the far the worst. I have read almost all of the 43 other reviews on this site regarding Verizon and Miguel at the Verizon Store in Phoenix at the Metrocenter Mall store is by far the most inexperienced and the worst Manager I have seen. I HAVE NOTIFIED VERIZON ON THIS mANAGER WHO HAS NO CLUE HOW TO TAKE CARE OF CUSTOMERS AND VERIZON COULD CARE LESS. I did go a step further and actually did get ahold of someone with Verizon and was told they will be doing their due dilligence on this issue and will get back with me but for a company that wasn't smart enough not to hire this manager Miguel you could only wait and see if they back up their promise. Thank you."
"If you consider go to Verizon, I'll definitely say DO NOT.They have worst customer service!When I reserch iphone 4s on internet, I've figured out they charge me $10 more shipping to my work address. So I walked in Verizon store to order in person to avoid it. It turned out they charged me same as online.I've called them to get me $10 credit but they didn't care the customer request. All I need was $10 credit but what they said was I had to cancel my order and re-order. however they couldn't even cancel my order!I had to call customer service again to cancel the service but you know what? I couln't leave Verizon right away till iphone order matter cleared, which I tried to cancel the order so many times but keep failed!NONE OF THOSE SERVICE I REQUESTED THEY COULD NOT DO IT!!VERIZON, WHAT SERVICE YOU CAN DO EXCEPT CHARGING FEE TO YOUR CUSTOMERS?"
"Verizon Wireless has the worst service I've ever seen. I would not get another two year contract with them if it were free for two years. They lie, don't have enough knowledge to help you and have added charges to my account for something different that i had no knowledge about for two months straight now. I miss Alltel."
"WE HAVE BEEN WITH VERIZON FOR ALMOST 15 YEARS. YOU WOULD THINK THAT THEY WOULD TREAT THERE LOYAL CUSTOMERS WITH EXCELLENT SERVICE. WELL LATLY THEY ARE ONE OF THE WORST TO DEAL WITH. WENT TO GO PURCHASE A DEVICE WHICH THE EMPLOYEE WAS PRETTY GREAT AND COULDNT ASK ANY MORE BUT LATER IN THE NEXT TWO WEEKS I TOOK A LOOK AT MY BILL AND NOTICE I WAS CHARGE A STUPID AMOUNT FOR THE DEVICE WHICH I PAID RIGHT AT THE STORE. CALLING THE CUSTOMER SEVICE IS A JOKE!!!! ONE PERSON SAYS ONE THING THAN ANOTHER SAYS A TITAL DIFFERENT THING AND THEN WHEN YOU TALK TO THE SO CALLED SUPERVISIOR THEY TELL YOU TO KEEP YOUR SHORTS ON AND WAIT FOR THE BILL TO COME. WHAT THE HELL IS THAT CRAP. THE REASON IS CAUSE THEY HAVE NO CUSTOMER SERVICE SKILLS. BACK IN THE DAY VERIZON WAS ALL ABOUT THE CUSTOMER AND NOW THEY CAN GIVE A CRAP ABOUT YOU. WELL AFTER THAT EXPERIENCE I WILL NOT BE GIVING THEM MY BUSINESS AND HOPE EVERYONE IS SMART ENOUGH TO READ THE REVIEWS ABOUT THIS COMPANY!!!!"
"This is honestley the worst shipping i have ever had. Trying to recieve my new cell phone has been ridiculous. I was supposed to get it 3 days ago and now i'm not getting it for another 2 days. There 2 days shipping has now turned into a 7 day shipping. When we call them and ask they are completely ignorant to answer our questions. They told us they were going to send us a shipping number to see where it was and they never sent it! They need to get their stuff together and ship it on the right time!"
"they tried to overcharge me monthly without any reasons, what is the point of a contract?"
"I just spent 5 hours over the last 4 days on the phone with Verizon customer service trying to get internet. They accidentally disconnected my internet before I moved to my new location, and after explaining my story 15 times over the course of hours, the problem still wasn't fixed. then, when I moved to my new location, I waited and waited 4 business days for them to turn my internet on, called 3 times, and it still wasn't on, so I just cancelled! Every time I call, I have to wait to talk to someone, then when I finally get a person and tell them my story, they transfer me somewhere else so I have to wait to talk to that person, then have to explain my story all over again, then the same thing happens all over again until hours of my life are taken away!Then after all that, they STILL sent me a bill for service at my new address, which was never connected!! So I just spent another hour dealing with that!These huge conglomerate corporations are too big to function properly."
"Verison Wireless Pinole Store 1398 Fitzgerold Dr. Pinole CAThe Worst Customer Service I Have Ever HAD (BAD BAD BAD)Bob Ross 510-220-2283Verizon Company stores Are Vary Good This Is A Frenchise Store"
"I totally agreed , 611 customer service is terrible even supervisor too i dont know who is customer or who is employee"
"No more great customer service... It is gone with the new CEO"
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