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"I ordered a dress for my relative in the USA, I am in the UK.Well the first issue, their site has a field to select if the billing address is different, this I did as it was a birthday gift purchase.Only after check out did the address come up as the same as the delivery address (the USA address)I immediately contacted them and was assured that this would be dealt with after chatting with an online agent named Fendi. And I requested an email confirmation that this was being done.The following day I checked and it was the same - nothing was changed and no email confirmation received. I went into the change information area and changed this, thinking it would reflect immediately, this did not happen.I sent them an email complaint relating that the Billing Address is a London address and the Delivery address is a USA address.This is the response I received: ''Good Morning,Thank you for your recent email. We apologize for any inconvenience. At this time, the order has not shipped. All International shipping information must be entered by a supervisor and not the chat representative. This information would have been hand written and submitted to a supervisor to complete the International shipping information. I am happy to take the information once again and resubmit to the appropriate supervisor.''I emailed again stating that I do not require International Shipping and a gain repeated the issue, I have not received a response.I then went to chat with their online advisors where I repeated my issue again, and how irate I was and disappointed as this was my first time experience with this company.Lani - the advisor then stated that for international orders and shipping, I again told her it is not an international shipping it is being delivered to a USA address.She then said to me that - and this is where I think this company is not secure and can be replicating customers credit/bank card details - she says to me I must provide her with the billing address again AND, provide her with the name of my bank, the address of my bankers, their telephone number and some other bank related number and they then have to call the bank and then call the deliver address to make verifications? They cannot authorise any payment until they make all those checks.While talking to her I checked my bank account online and therein my pending transactions is VENUS.COM. REALLY....this is the first time in my online shopping that some one has requested all of this information.So if you needed all that info and you can't request funds until, why is there a payment request pending in my account and why is the billing address on their systems still the same as the delivery address????????????????I told her that is was sounding fraudulent and dodgy and I would like to cancel, she got very defensive and then stated I need your billing details again to clear it up and your bankers information otherwise can I go ahead and cancel and disconnect this call.I said to her please cancel my order.Guess what my order is still NOT CANCELLED. I've sent them an email to this effect that they are basically doing fraud.Still waiting on a response.When did this happen: 16th into 17th JULY 2014"
"I placed my first order with Venus.com last week. After my order, I realized I had made an error. Customer service was polite and promptly made the correction when I called. When I received my items I did not like all of them. I see other people complaining about the quality of the products but what were you expecting for these low prices? Anyway, I called and told them I was leaving on a cruise in six days and wanted to return some items and try some different items. I called at 11 pm on a Saturday night and spoke to a polite and knowledgeable customer service rep who overnighted the products I wanted at no shipping charge, saying- So if you are not completely happy we will have time to get you what you want before your cruise. The return process for the other items was simple and convenient allowing me to use either UPS or the postal service. Amazing service after the sale; I will use this company again."
"Don't waste your money! Purchased Blue Multi (BLMU) Paisley Print Babydoll Top (Style #J9023). size was too big, elastic under bust was stretched out and colour was not true to the picture as it was very dull and old looking. Fabric was cheap. Also ordered a cruise line top that was made of cheap broadcloth normally used for pattern prototypes. Will not be ordering from Venus again as a result."
"I have ordered from them at least a half dozen times for everything from bathing suits, dresses, tops, and sweaters and never once had a major issue! Sure, a few items didn't fit here and there (particularly bathing suits) but honestly that's the risk you take of ordering online without being able to try it on! Even in stores, I can range through 2 or 3 different sizes and it's very difficult to find bathing suits that fit. I never had a problem returning for a refund, exchanging for a different size, or getting a credit slip and using it later. I did have an issue paying online with the credit slip, but I simply called the phone number (was connected instantly), and they were able to process it over the phone and let me use the additional savings promo code that was for web only orders. If I needed something by a specific date, I made sure to pay extra for the expedited shipping and they never failed to get here in time. I think people need to be more realistic of shopping for clothes online and the inherent risks that are involved with it (sizing, shipping speed, shipping costs). Also, read the fine print about returns/exchanges first. Venus has never left me surprised about their policies. This store will continue to be one of my top 3 stores for online shopping."
"I bought 2 pairs of pants, the camouflage cargo pant and the black coated denim pant. I'm usually a size 4 but according to their sizing I'm a 6. They fit perfect. The only down side is that the fly (zipper) on the camo pant broke after wearing them twice. The teeth broke right off and so did the piece you pull upwards to zip the zipper!I brought it to a seamstress and it ended up costing me $22 to get it replaced.The coated denim pants are fine so far, they just have a funny smell.I also ordered the faux leather sleeve sweater in a size small (I'm usually a medium)it fits perfect as well.Their sizes are a bit off but if you follow the measurements they have you're good.I wouldn't say the quality is the best, it's average. "
"Ok, venus get's a 3.5 from me. Venus has really cute clothing and I am satisfied with the items I received. Also, for the most part, they have good customer service with the exception of a few employees that were rude which is expected..every company has a few bad apples.. but for the most part, they have people that try and work with you. However, I have to give them a 3.5 because of all of the shipment related issues that I have had with them. Let me explain what I mean. Okay, I ordered a ton of items from them two of which were backordered which I was aware of before I made the purchase. I received my order in three business days after it was processed which I thought was awesome, however, one of the items that I ordered, they forgot to place it in my package and when I called them to tell the that it was not there, they informed me that item is now on backorder until August....August and my original order was placed in June. They did try and compensate me by upgrading my shipment to overnight but I hate that I have to wait until August to get an item that should have been in my package. Another example, I ordered two shirts that were on backorder when I placed my order. The shirts were not in the day that was given for the shirts to be in. When I called customer service, they told that they can only put an "expected date" on the website because they are depending on the company to ship the products to them which is fine and absolutely understandable but I feel like they should word it that way on the website so customers would know what to expect before they place their order. However, I have to say that they did try and work with me by again upgrading the shipment. Lastly, their return process is a bit of a headache. Now they almost always offer free shipment with purchases over $100, but you do have to pay for shipment for returns which they state in their policy so I'm okay with that. However, the process itself is a headache because it can take a while for you to receive your exchange back. I am still waiting on my exchange because I had to send a dress back that was too small (which was my fault because I ordered a size smaller because some reviews stated their clothes run big). I am also waiting for a refund to post back to my card so Ill let you know if that went smoothly or not...fingers crossed!So all in all Venus unfortunately gets a 3.5 from me because although they have awesome clothing and good customer service for the most part, this shipment/return issues and the few rude customer service reps bring their score down...and it's sad because I really like their clothing/swimsuits. I'm not going to be like some and state not to order from them because everyone's experience is different and Im not absolutely sure that Im not going to order from them again. I guess Im just going to wait to see what happens with my refund, my exchange and my now backordered dress before I make a decision!"
"I found this company last year and ordered some sweaters and a dress for my upcoming Christmas party. Ordering was easy and everything came within a few days except for one item that was on backorder but that arrived a few days later. I LOVED everything so much that I ordered some tops, dresses, and a bathing suit for my summer vacation. I cannot express how happy I am with my order, especially with the swimsuit which I was really reluctant to order online. The top and bottom fit perfectly and the quality was great. I had one dress that was little big but the exchange process was quick and super easy. Venus is my new go-to online store!"
"Canadian Shoppers beware of Venus!Venus is a horrible company to buy from and their customer service is crap too!I ordered a few things from them, I was sent an e-mail to pay all duties and fees prior to shipment, which I did. When the items arrived, the sizes of a few things were too big, ( if you ask me, I think their sizes are a bit off ).Anyways, I returned the item for exchange, unaware that I would be charged new Duties, Taxes and Custom Fees on my return for exchange! Now I am stuck with a new 40$CAD fee on two items worth 78$ in total. Can you imagine??? I just wish they had display their crappy way of doing business prior to me spending my money with them. Their response to my concern was, pay the new fees and request a re-imbursement from customs. How hard can it be to indicate that this is just an item "returned for exchanged" and not a new purchase.I think it is a very crappy way of doing business. I have shopped numerous times with many other online companies in the States, never have I had such an awful experience. Revolve clothing is one of my favs. Shopping with them is a breeze from beginning to the end. Also I discovered that I can get the some similar and pretty cool items I purchased from Venus pretty much from my local Forever21 stores instead of going with Venus.Please Canadians, unless you are willing to shell more money uselessly if you have to do a return with this company, avoid them like the plague!"
"I ordered 4 items from Venus and everything arrived within 3 days and I LOVED everything. The swimsuits fit perfectly and are well made. One dress was too big so I returned it and the new size arrived with no issues and no hassles. I have ordered from Venus several times over the past many years and I LOVE this company!"
"Canadian buyer beware!!! I will. NEVER EVER purchase from Venus again. Along with paying for the merchandise you need to pay duties and taxes. As soon as I received the email that I needed to pay duties and taxes I called Venus to cancel my order as I felt like it was no longer worth the money. They went on to tell me that it was too late because the order was already processed. Keep in mind that I called to cancel within an hour of placing the order (the pay for duty and taxes email was sent almost immediately). The product arrives but from the fairly large order I kept one item and returned the rest. When returning not only does the consumer have to pay the shipping fees but also broker fees! What a bunch of BS!!! Why don't they have a system like Victoria Secret does where returns are sent to a local warehouse in the city and they send the products back without the customer having to pay extra for an international shipment and broker fees? NEVER AGAIN ..... EVER!!!!"
"I Ordered 3 swim suits. They are not sized correctly. Either top too small or too big same for bottoms. Not one fit correctly. Free shipping is a joke. I returned all 3 suits. They penalize you if don't keep suits by charging you shipping. It took them 3 days to credit my card after they received the suits. Only after I called them 2 days in a row did they tell me of my reduced credit back on my card. I lost a total of about 12.00 Save your money!"
"HORRIBLE HORRIBLE HORRIBLE Customer service. The representative (Laina) and the manager (Michelle) both acted like I was bothering them. Maybe I interrupted their break or something. Anywho, Venus sent an email stating that my package would be here on a specific date. UPS says that the package goes to the post posy office which was never explained. Just a big mess to sum it all up. Will never order from them again!!!"
"This company has the worst customer service! It takes 20 minutes to try and get someone on live chat to even answer your question, and when they do, they are wrong! I asked how a dress fit and the girl said it ran small so i ordered a size up and it was huge! The dress didn't run small at all. Trying to send it back is a nightmare as well. DO NOT order from this company. They have no idea what they are doing and the clothes aren't worth it."
"***BUYER BEWARE OF SHADY BUSINESS**** The clothing is awesome but if something doesn't fit and you ship it back they charge a shipping fee, and 6.95 to use the piece of paper known as the return label. They are scammers. So if you order a 30.00 item, send it back, and use the return label, they charge 9.95 shipping and 6.95 for the return label. So you will get a refund of 13.10."
"Terrible place to do business with. I ordered a swimsuit, and my credit card was billed on Oct 18. I still have seen no product, and a dozen phone calls and emails have gotten me nowhere. Mastercard says they give the merchant 30 days, to call them back Tuesday .. and they will treat this as credit card fraud. They care a lot more about their customers than Venus."