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25 reviews 
posted Oct-07-2011 “You seem to have had frustrating experiences with the computer and technical support. It can be extremely frustrating when the computer we depend upon for entertainment or work is not performing as it should. This can lead to anger, confusion, or any number of emotions. Velocity Micro does not currently, nor has it ever, had a policy allowing the support technicians to disconnect a call because of arguments. This would not be tolerated. However, at times, we do let customers know that we may disconnect a call due to excessive verbal abuse, threats, or cursing. Velocity Micro provides ongoing staff training for customer relations and techical support. I do not recall the last time a technician has reported the need to disconnect a call. I see that during the two and a half years of ownwership (purchased a one year warranty) that various Velocity Micro technicians provided you with telephone and email support for configuration changes and the operating system change. These services are not part of a warranty, yet the technician took the time to assist you. Our last contacts from you was during the second week of September. You did not request any technical support, but stated that you needed contact information for two of the component manufacturers and copies of invoices. That information was provided the same day. Our management has always allowed us the opportunity to continue with telephone and/or email technical support of the computers long after the warranty has expired. Please know that your are more than welcome to call technical support if you need troubleshooting assistance.”
posted Sep-01-2011 “Thank you for taking the time to provide a positive posting in regards to your experience with our sales staff and the initial powering up of the computer. Let us know once you've had a chance to to put it through the paces. Last week was quite the week in this area!”
posted Aug-16-2011 “Bruce39,
We're very proud of our award winning Z40 and glad to hear your positive initial impressions of our sales staff, production team, and technical support staff. Enjoy that new "Porsche" and give us a call if you have questions.”
posted Aug-16-2011 “The Swan,
The Z5 entry level gaming machine purchased in March 2009 was apparently problem free until the end of the one year warranty. Velocity Micro provided depot repairs which included a replacement motherboard, RAM, and video card and a fresh install of the operating system. There were no problems with gaming or the stress testing here. Once you received the computer, you reported continued issues with gaming. As you were not able to ship the system back due to projects, Velocity Micro provided you with a shipping label and covered the cost of both inbound and outbound shipping. Although hardware diagnostics did not indicate failures, the technician decided to install an updated version of the motherboard. This work was completed two months after the warranty expired as there appeared to be a continuation of the same problem. Although the hardware warranty expired 16 months ago, our technical support staff remains available to assisting you with troubleshooting.”
posted Aug-02-2011 “Thank you for choosing Velocity Micro again. We treasure our returning customers. With our Z55 model you chose a fairly high end system. Please give us a call or send an email if there's anything we can assist with.”
posted Jul-29-2011 “RT2RT,
Thank you for taking the time to provide an extensive description of your initial impression of your Z40. Velocity Micro is very proud to have won the CNET and PC Magazine's Editors' Choice Award. Your sales experience is what we strive for with each of our potential customers. We look forward to that update in a few months.”
posted Jul-20-2011 “Hi Zarkman,
Thank you for taking the time to write about your initial experiences with the Edge Z40. This model won an Editors Choice Award and continues to be a very popular choice this summer. We take great pride in the quality of our computers and I know that our production and sales staff will be pleased that they met or exceeded your expectations.”
posted Jun-17-2011 “GLH,
Thank you for taking a few moments to post your initial impression for the Z40. Potential customers will find this helpful. We are very proud to offer the Z40 and our productions technicians take great pride in their work.”
posted Jun-01-2011 “Thank you for choosing Velocity Micro to build your new computer. You will be very pleased with the hardware components you selected, as well as a 64 bit version of Windows 7. It manages system resources very well. I wish you many weeks of flawless performance.”
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posted Aug-16-2011 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I wanted to write and give my (very) initial feedback about the new gaming PC I\u0027ve just received from Velocity Micro. After I ordered, I came here and read some of the negative reviews--I admit to having felt a little worried. \u0022But, I thought, \u0022everyone who has a negative experience posts here, and many people who get a great rig may not post at all.\u0022 So I resolved to post, no matter what. And, in fact, my initial impressions are very positive. The sales rep helped me put together a great machine; it was assembled on time, shipped on schedule, and was delivered right on time. All this during a week when Richmond was near the epicenter of an earthquake and was along the path of Hurricane Irene! When I pushed the power button, the machine booted up stable, solid, cool, and quiet. I\u0027m not going to evaluate its performance just yet, but I plan to put it through its gaming paces and update my review once I have a sense for its performance. But, for now, my advice to potential buyers is that Velocity Micro makes a great machine!<br><br>PS As promised, I\u0027m back to review how the machine actually performs in the latest games. If it\u0027s taken me awhile (12\/16), it\u0027s because I wanted to see it up against some of the latest PC games, and I waited for Skyrim and SWTOR. It\u0027s run both games flawlessly, Skyrim in ultra-high settings and no problems and SWTOR at ultra-high settings and high frame-rate, 111-120, occasionally dropping down to 70. I couldn\u0027t be happier with the machine for the price. Very reasonable value. ","link":"http:\/\/www.resellerratings.com\/store\/Velocity_Micro\/comment\/853208#comment853208","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Velocity_Micro.jpg","store_name":"Velocity Micro","username":"GrimFandango1789","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"All previous computers I\u0027ve bought have been big name, big store purchases. My new Velocity Micro Edge Z40 is the first computer I actually researched before buying and is, by far, the most satisfying computer purchase I\u0027ve ever made. It is all that I expected it to be and more! Even my wife is impressed and she normally doesn\u0027t care a bit about computers. It all started with the impressive reviews. The opportunity to chat with a Velocity Micro representative who was able to address all my questions helped materially in making the decision to buy. It was also nice to be able to trace the assembly process, especially after learning about VM\u0027s special hand-assembly process on their website. From the quality of the components to the ease of setting it up and to the support I had to call when I was unsure of myself ... it has all been a more than refreshing and satisfying experience ... it\u0027s great! There are more than one reason why my daughter refers to my new computer as \u0022Dad\u0027s Porsche PC.\u0022","link":"http:\/\/www.resellerratings.com\/store\/Velocity_Micro\/comment\/836039#comment836039","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Velocity_Micro.jpg","store_name":"Velocity Micro","username":"Bruce39","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My advice when buying a system from Velocity Micro: Buy the 4 year extended warranty or go with a company with a better included warranty. I got my system and was satisfied with it for nearly the first year but just before the warranty was up, had major problems and had to return the system multiple times. I had to run out a buy a laptop to take my online courses because I couldn\u0027t depend on this computer to work for any specified period of time. They replaced multiple parts in the computer during the first return including the motherboard, video card, etc but the z40 machine meant for gaming couldn\u0027t play games when it was returned to me. It would freeze while playing any and every game, even Chess Titans which is included with Vista\/Windows 7. I figured with all these new parts in the computer, it would be like having a new PC. Not even close. I returned the system once again and had the same problems while gaming and then with general computer use. I have had nothing but problems with the machine and regret the purchase and wish I would\u0027ve went with another computer manufacturer. I\u0027ve owned the computer for about two years (not counting the time the computer was nonfunctional) and it has been an expensive and aggravating experience. I have spent way too much time on the phone with tech support and browsing online help forums for these multiple problems and too much money shipping it to Velocity Micro, taking it to local repair shops, buying replacement parts, buying a laptop because I couldn\u0027t depend on this as my main system and ultimately having to spend either a few hundred dollars to fix this computer or more than 1000 on getting a new system. When you spend over 1000 on a computer, it should last more than a year without running into problem after problem.<br><br>(Note to Velocity Micro Rep: That is my Customer Number listed.)","link":"http:\/\/www.resellerratings.com\/store\/Velocity_Micro\/comment\/834739#comment834739","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Velocity_Micro.jpg","store_name":"Velocity Micro","username":"TheSwan","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently bought an Edge Z40 from Velocity Micro. The computer itself is a great value and very powerful. <br><br>I encountered a sound issue with the computer though where there was constant crackling, hissing, and popping noises coming from the audio ports of the computer. It was a feint noise while the computer was idle but it definitely got loud as it became even a little stressed (even just browsing got annoying). This happened right out of the box. I tried to diagnose it myself (reformatted hard drive, rearranged audio wires, moved computer to different locations, used many different headphones\/speakers) but couldn\u0027t fix it. I had to send it back to their repair depot. Unfortunately, they could not reproduce the sound and sent it back to me where the sound was still obvious. I\u0027ve since gotten around this sound issue by installing a new sound card that works perfectly fine (but the other ports around my computer are still malfunctioning).<br><br>However, I do still recommend the company. The computer is a fine machine, just as expected, and at a great value. Their customer service is as good as they claim and I would definitely consider it their strong point. They are very friendly, knowledgeable, and seem to genuinely care about my issue and I\u0027ve spoken with several of their reps now. I did not get the impression that my intelligence was being insulted like I would from other tech support. I was even offered a refund for the sound card that I bought. (Note that they are not open on the weekends; inconvenient, but understandable for a smaller company)<br><br>The only possible weak point I experienced is the repair service. The noises are obvious and plain to me and the others I\u0027ve asked. To send it to their depot for inspection and have them hear nothing is really strange and to receive it with the noises still the same as before was disappointing. In the best case, this is an understandable technological quirk. In the worst case, this computer wasn\u0027t tested rigorously enough on the bench.<br><br>I want to give them five stars. If I had the option, I\u0027d give them 4.5. Velocity Micro, with their good value and great customer service, is a company that\u0027s left a good impression on me. Unfortunately, since I have what would have been a serious issue without the new sound card, I\u0027m giving them four.","link":"http:\/\/www.resellerratings.com\/store\/Velocity_Micro\/comment\/831890#comment831890","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Velocity_Micro.jpg","store_name":"Velocity Micro","username":"brianl570","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After having owned several PCs from Sony and Dell, I decided to treat myself to a custom built PC from Velocity Micro. I did much online homework, comparing machines from all the custom manufacturers and decided the best choice would be a Velocity Micro. Over seven years later, when it was again time for a new PC, I went back to Velocity Micro. I could have spent my money anywhere else, but I realized that I just couldn\u0027t beat the Velocity Micro experience. Their staff makes building a PC enjoyable and their Customer Care made this customer feel like a VIP. Yup, I could have gone anywhere else but I knew the best choice for me was Velocity Micro.","link":"http:\/\/www.resellerratings.com\/store\/Velocity_Micro\/comment\/821231#comment821231","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Velocity_Micro.jpg","store_name":"Velocity Micro","username":"IndyRN","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027d been looking at a new system to replace my old Dell 4550 which has seen the last of the possible upgrades...<br>for a while I was sort of appalled at the price point on some of the mainstream comps (with all the crapware) and the various boutique vendors vs my own bare handed build...<br>but I\u0027d been leaning toward Velocity Micro because of their recent awards (and past awards)so I went with the Z40, just because of the full ATX case. (vs the Z25, micro ATX form)<br><br>So first off, the computer itself is beautifully detailed - inside and out.<br>Side window is crystal clear... the pics on the website doesn\u0027t do it justice. There\u0027s not so much blue light as to distract you, but I glance over there frequently to see the goodies in the case ;)<br>The machine as I configured it runs like a dream, in comparison.<br><br>Most amazing that when I stared a chat with a VM rep, and then called them I got the very same person I was chatting with!<br>Answered all my questions and was willing to stay with me even when I forgot some of the questions I was going to ask!<br>thank ye Chip!<br><br>The only ding I would give is their shipping charge - was nearly $60...VM claims UPS charges to be 70lbs UPS ground, but the label on the box clearly says 35 lbs..so that charge should be half...if not free.<br><br>That aside, I\u0027m very happy with the product, performance and overall satisfaction, from start to end.<br><br>I will update this review in 3-4 months because a review is really more useful after you owned a product for several months...<br><br>So far 4.5 out of 5 stars.","link":"http:\/\/www.resellerratings.com\/store\/Velocity_Micro\/comment\/819707#comment819707","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Velocity_Micro.jpg","store_name":"Velocity Micro","username":"rt2rt","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had not heard of Velocity Micro until I needed a replacement for my seven year old HP. I spent a month re-educating myself searching for products, specifications, prices and reviews. I use my computer alot and part of that time I enjoy playing games. I started with the Myst series way back when and then got into more action oriented stuff. I needed a much faster computer within a reasonable budget. The Edge Z40 seemed to fit my needs perfectly. The Z40 was less expensive than big brand alternatives I was considering, it was also more capable and I could customize it. I didn\u0027t want a computer that looked like it was built by Klingons so the attractive, functional case was a plus. After some initial discussion with VM I sent in an order with the options I wanted. My computer was built and delivered on schedule and when it arrived it was as impressive as I had hoped. The unit was solidly packed for shipping and written manuals, software discs and accessories were included. Everything on my order was done right. The interior wiring was neat and carefully routed as promised. I have had several interactions with VM, both before the order and after delivery, and they have bent over backwards to be helpful in all instances. Customer service is excellent and is performed by courteous people. Velocity Micro offers an impressive combination of expertise, quality and customer service. I highly recommend them.","link":"http:\/\/www.resellerratings.com\/store\/Velocity_Micro\/comment\/811582#comment811582","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Velocity_Micro.jpg","store_name":"Velocity Micro","username":"Zarkman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased a Z40 from them. System arrived on time and you can tell there is a high level of craftsmanship that goes into this machine. I had reason to contact customer service when I ws placing my order and representative was helpful and answered all questions that I had. Fully satisfied.","link":"http:\/\/www.resellerratings.com\/store\/Velocity_Micro\/comment\/786949#comment786949","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Velocity_Micro.jpg","store_name":"Velocity Micro","username":"GLH0560","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I wanted to replace my aging XP computer system. I have owned systems from Dell, Gateway, and Hp over the years. In general I was satisfied with them but this time out I wanted something special. I started to review different companies and found a group of companies that were classified as boutique computer manufactures. I read all the reviews in the magazines and what I could find on line. My efforts led me to Velocity Micro. A company I had never heard of. I compared their product with other companies in their class. Their product seemed to give me the best bang for the money. I tried to find some blogs of their customers but could not find anything substantial. Their does not seem to be a Velocity Micro user group anywhere. The best source of user reviews I found was here on resellers. Their overall rating is very good but I was worried about the six month reviews as they seem to be more negative. After all my studying I decided to purchase the Edge Z40. I have now had it for a week. I have to say I am very impressed with it. First of all I love the case. It is not to gaudy. For me it is just different enough to be beautiful. Never thought I would say that about a computer case. The build quality is excellent. With the side window it is easy to see that care was taken in assembly. The machine meets all my expectations and it is fast. My only complaint is the keyboard. The keys are to flat and the keyboard does not have a high enough angle off the table. It is just to flat for me. But that is a minor complaint. I will probably replace it soon. The packaging was very well done also. Supplied documentation was complete. I highly recommend this company. Granted I have only been using it for a week but so far it has performed flawlessly.","link":"http:\/\/www.resellerratings.com\/store\/Velocity_Micro\/comment\/774283#comment774283","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Velocity_Micro.jpg","store_name":"Velocity Micro","username":"dhoward750","rating":"5"}, "single");){kind=link}
"Velocity Micro"...what can I say, except that they have The Worst technical support and customer service. Year after year I have had nothing but trouble with my system purchased from them.
At first I went to Velocity Micro for support on the issues and it was just insane trying to work with them. In order to get anything done people I would advice you to hire an assistant to take down all the notes...from conversations, new purchase parts, replacements, and damages. Because you will soon learn that Velocity Micro can not do it themselves.
Try to explain your issues or a fact about your purchases and if they disagree (according to their policy) they will claim that you are the problem by arguing and hang up the phone on you. Yes, their policy indicates that if they feel you are arguing with them them they can hang up the phone on the customer. It was confirmed by one of their employees to me. Sad, sad.
Can you imaging talking to someone at Velocity Micro who might not have the ability (intellectually and experience) properly asses the issue and address it in order to resolve it...then they can hang up on you. Wow, pathetic!!!
Hmmmm, I wonder why they came up with that policy...could it be because they get a lot of complaints...yup, that is the #1 and only reason for it. They get too many complaints ranging from faulty equipment, bad customer service, and the don't care attitude because you have given them your money.
Will I ever purchase from them again...NOT! And never recommend them ever.
The only good thing I could say about them is that they had one damn good tech who did try to work on my system issues but guess what Velocity Micro lost him as an employee so I guess I do not have anything good to say about them.
ALL BEWARE, do not be scammed. They are looking to take your money and provide sub-par services afterwards. "