“Dear Valued Customer,

Thank you very much for providing feedback on your recent order with Vape World. We are sorry to hear that your vaporizer did not include the instructions necessary to ensure a smooth set-up of your new products. I will be happy to have our Service Team send you further instructions on how to best use the temperature selection on your vaporizer.

In regards to the length of the whip, the silicon hose comes in one standard size, 2.5 feet. However, the tubing can be cut easily with a pair of kitchen scissors to your desired length. A Service Representative will be contacting you shortly to provide further tips and tricks to gain the best use from your new items. Please do let us know if there is any further assistance we may provide, and we will be happy to do so. We appreciate your choice to work with us, and look forward to improving upon your current experience with this product. Thank you again, and have a great day!

Best regards,
Ellen Coule
Customer Service Manager
ellen@vapeworld.com”

“Dear Valued Customer,

Thank you very much for your feedback. I am sorry to hear that you may be having trouble utilizing your Pax Vaporizer to its full potential. The Pax vape has been tremendously successful in its time on the market, and I can personally attest to its power and efficiency in creating a satisfyingly rich vapor. As you stated that you are not sure that you are using the product correctly, I strongly believe there are a few troubleshooting tips that will help you achieve the best results from your unit. When I used my Pax for the first time, many months ago, I was initially disappointed in the vapor until I learned a few tricks. I am including some initial tips below:

1. Grind your blends well before loading them into the oven chamber.
2. Pack your blends tightly (not necessarily full) into the chamber. This is a necessity to create even, consistent vaporization.
3. Turn Pax on, and remove the mouthpiece to select your preferred temperature. Medium to High temps will give a thicker vapor. I recommend starting on a lower temperature, and punching it up after a few minutes to get the most out of your blends.
4. Allow your Pax to heat up. The front LED will turn green once it is ready to vape. If you set it down, the motion sensor will recognize that it is not in use, and it will begin to cool down and power off.
5. Take a slow, steady draw as if you are sipping on hot tea. Another method is to take short puffs, similar to smoking a cigar. A slow and consistent draw will get thicker vapor.
6. Enjoy your Pax!

As this is a precision device, and very small in size, this unit does need to be cleaned more often than some other portable units. Personally, I compare it to an expensive car or other luxury item; you always want to keep it in pristine condition. The battery life should last about 60 to 90 minutes on a full charge, but this depends highly on personal usage and the temperature settings an individual's Pax is set to. Charge it on the dock for approximately 75 to 90 minutes to get a full battery.

If you are unsatisfied with this product, we will be happy to work with you on a resolution. I assure you that Vape World's highest priority is customer satisfaction, no matter the dollar amount invested. It is important to us that our customers end up with a unit that fits their unique lifestyle, and I am confident that we will be able to assist you in that goal.

I am including my direct contact information below, and I will also have one of our Service Representatives reach out to you to provide assistance. We look forward to improving upon your experience. Thank you for your time, and have a wonderful day!

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Ellen Coule - Customer Service Manager
ellen@vapeworld.com
P: 877.865.2260 | F: 561.218.7000
http://www.VapeWorld.com”