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12 reviews 
posted Mar-29-2011 “Corey,
Sorry for the delay in the credit. I checked into it this morning, and you are right, it was not done. I asked the account to do it right then, so it is done. You should have gotten an email indicating the credit. Again I apologize for the delay.
Shannon
Supervisor”
posted Jan-19-2011 “sexyguy2007,
In researching your order, this order was placed through Amazon.com. With order's that come through Amazon, we actually have no access to your credit card information, payments and charges are all processed by Amazon directly. If you have any questions or problems concerning this payment, Amazon can be reached at 1-800-201-7575. Our customer's security is paramount at Vanns.com, and at no time would we ever want to jeopardize this.
I'm sorry for any confusion and please let us know if you have any questions.
Thank you,
Bekah Wilson
Supervisor
800-769-5668”
posted Dec-22-2010 “vasusistla,
Thanks for taking the time to post. After our visit today, I understand your concern. Our communication with you could have/should have been better. Communication can always be improved and we will continue to work on our communication skills.
Please feel free to contact me with any concerns you may have currently or in the future.
Happy Holidays to you and yours.
Shannon Douglas
Vanns.com Supervisor
406-546-6000 x2105”
posted Dec-22-2010 “Howie411,
I sincerely apologize for the difficulties that you experienced with this order, this is certainly not how we want our ordering process to occur. Your credit was issued to your account this morning for the full amount on the first TV, and I have sent the information in for the requested price drop on the second TV as well. That credit will also be posted today. If there is anything else that I can do, please get in touch with me, I would appreciate the chance to make this better for you. I can be reached at 406-541-6000 ext 2113 or 800-769-5668 and asking for Bekah.
Thank you,
Bekah Wilson
Vanns.com Supervisor”
posted Dec-14-2010 “Prices do change, this BP1.2x was on sale yesterday for the 148.88 price. Our up loads to Amazon happen at times during the day, and that may have been during the price change. If you would like to give us a call, we will honor that price for you. Let the sales associate know Shannon said it would be fine.
No Bait and switch here. 800-769-5668
Shannon”
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![Share](javascript:share_rating({"review_body":"I have purchased a number of things in many product categories over the last few years. My last purchase for a digital camera was ~$75 cheaper than any place i could find on the net.<br><br>Competitive prices, not tax AND free shipping! Tough to beat. I\u0027ve only dealt with their customer service twice and both experiences were good.<br><br>Check out their clearance section for some great open-box deals.","link":"http:\/\/www.resellerratings.com\/store\/Vann_s\/comment\/739144#comment739144","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vann_s.jpg","store_name":"Vann\u0027s","username":"NFXMedia","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i ordered the new samsung PN59D550 plasma tv.. everything went great.. tv came in great shape.. they say if they lower the price within 15 days that they will refund the differance.. 1st call they say ya no problem should take 4-5 days... i wait a week.. no refund ,, call agin.. get some lady who is rude.. says she well send it to the accounting office should take 7 days.. well it\u0027s be over another week... i guess i will call agin.. i had nothing but good to say about them on a TV fourm i am on, and sent a bunch of guys there.. if they would just follow thru with what they say, they would have a prefect score from me.. i do understand that things do happen.. so they will more then likely come thru. oh..if you call.. ask for Joshua.. he was great to talk with.. i give him a 100% for all he did . what a nice guy ! i was right vanns did take care of it.. Thanks.. oh i forgot to say also, when i called the first time about the price drop, they had the 3D glass as part of the promo thru samsung, while samsung would not pay to give me the glasses, Vann\u0027s stepped up and gave me a pair ! they paid out of there pocket. which meant alot to me.. i usely get the lastest TV\u0027s out every year.. and the next one i buy will be from Vann\u0027s agin.. they have gone out of there way to make me happy, and keep me happy .. That is what you call good customer service !","link":"http:\/\/www.resellerratings.com\/store\/Vann_s\/comment\/729160#comment729160","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vann_s.jpg","store_name":"Vann\u0027s","username":"COREY_1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Flawless execution!<br><br>I ordered a 55-inch Samsung LED television. Vann\u0027s met my expectations every step of the way, from the time the order was placed to delivery. The TV arrived in perfect condition, including the box. Last, but not least - the price couldn\u0027t be beat!<br><br>Thanks again, Vann\u0027s! Keep up the excellent service!","link":"http:\/\/www.resellerratings.com\/store\/Vann_s\/comment\/712654#comment712654","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vann_s.jpg","store_name":"Vann\u0027s","username":"Nirchi","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Since I have received my Panasonic blue ray disc player on 1\/24\/2011 I have not trued on my regular satellite provider. I enjoy the features and the variety of entertainment choices so much, I have had no interest in any other source but my blue ray. It is soooooooooooo easy to use, I am an old lady and not too techy. I had to make a call for assistance in setting it up and the person on the phone was delightful and took me through it step by step, then told me it was \u0022fun\u0022 working with me. What service! I ordered it on the net and it was delivered before the date specified in excellent condition. The price was less than I found in the retail stores in my area which included shipping charges. All in all it was a very pleasant experience and I intend to go to this site first when ever I have need of any further electronics. I also found that I like \u0022techy\u0022 and now that the door has been opened with my new blue ray, who knows how far I will go? Look out Angry Birds, here I come!","link":"http:\/\/www.resellerratings.com\/store\/Vann_s\/comment\/699220#comment699220","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vann_s.jpg","store_name":"Vann\u0027s","username":"futuregrannytechy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a set of speakers through Vanns and my credit information got stolen and used to buy $328 worth of gasoline from neighboring states. Be careful ordering through them, their employees may steal your information like they did mine.","link":"http:\/\/www.resellerratings.com\/store\/Vann_s\/comment\/683697#comment683697","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vann_s.jpg","store_name":"Vann\u0027s","username":"sexyguy2007","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"my experence with ordering from Vanns was most positive. Items were shipped promptly with e-mail updates. I was most impressed how the items were prepared for shipping.All my items arrived damage free.Will shop again with vanns!","link":"http:\/\/www.resellerratings.com\/store\/Vann_s\/comment\/663986#comment663986","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vann_s.jpg","store_name":"Vann\u0027s","username":"beteo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Shipping woes ...and poor communication from customer service by Vanns. Rest seems good..... <br>Vanns is a responsible vendor -only caution is to keep your patience through the ordering , shipping and delivery process.<br><br> I hope Vanns does better homework in the next few months , so people can look to buy regularly . <br><br> Dec 27th -The TV came without a remote and I have to suffer through partial setup as there is no remote. Remote takes 7 to 10 business days to come directly from Samsung.Delivery of TV bundle by fedex was fine.<br><br>Dec.23rd A further update . Poor communication wasn\u0027t a good enough word. After me following up every single day since 17th Dec , when I had originally placed the order for a DELIVERY of 22nd DEC, - the order shipped ONLY yesterday 22nd DEC - and the tracking number in the mail says FEDEX , but in their site says UPS. Every single day i was told it would be shipped that same day... These are not issues with carrier , but with VANNS shipping itself. <br>The delay is sooooo bad , that inspite of every commitment I got of a before christmas delivery - FEDEX now says it will happen only on 27th DEC. So am I supposed to crash all my vacation plans and just wait for it... <br><br>I wish there was a redressal to address miscommunication and mis-management and not just mere fulfillment of an order. I would like all of you to re-consider delivery and shipment process before you buy at VANNS.com. <br>I am usually a very considerate person - and its in my nature to empathize with the other party before I react. <br>I can take a delay in delivery just fine if i was communicated to truthfully and given the due respect as a customer. <br>This is the first time that I am ever taking heart to write such a review.... Pray its only me facing this issue.<br>But at this time I am just lowering my ratings..<br><br>-------------------------------------------------------<br><br><br>An update - the supervisor from vanns just called up and spoke and clarified some of the shipping issues they are having. I want to acknowledge and appreciate vanns taking initiative being a responsible and responsive seller .<br> My order is to reach tomorrow - 23rd dec. Im eagerly waiting to see how the delivery goes.<br><br><br>Poor communication. I am disappointed with the mixed signals sent out by the service representatives at vanns. For a moment I started doubting if my order will even be fulfilled.<br>I ordered a samsung led tv un46c9000 online on 17th dec. 2010. Due to some billing address issues the order finally got placed on 20th dec. The service person told me that the order will be shipped the same day and infact I got an email to that affect saying that I should have an order tracking mail within 24 hours.I told specifically that the order has to come before Christmas , as I am away next week. I never got the order tracking email and when I get to the vanns.com site it keeps saying order tracking error all the time. <br>I called again on 21st dec and the person told me the order hasn\u0027t shipped yet , but it was getting shipped on 21st itself and that I will get an email with order tracking. <br>22nd dec and still no change. I called them again and after much deliberation , the service person spoke to the shipping dept and tells me I will get the delivery by 23rd dec and gives me a fedex order tracking no. which does not exist in fedex system. While it entirely possible the order has been tagged with order no given to me and has not yet made it to fedex system , as a customer this is a painful process to go through especially if the item being bought is worth 2500$. <br>A delay in ordering and delivery is acceptable to some extent , but poor or mis communication is not ... I vanns can at least give a clear and true picture of orders and status so customers feel less hassled. Just this alone drags down the ratings.<br>I had to again call in today 22nd dec","link":"http:\/\/www.resellerratings.com\/store\/Vann_s\/comment\/661975#comment661975","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vann_s.jpg","store_name":"Vann\u0027s","username":"vasusistla","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a 47 Inch LG TV on Nov. 29th. I ordered on the phone and the rep told me the TV is shipped freight and I would need to call them to schedule a drop off time, a day later I received an email and much to my surprise saying it was shipped UPS. It was scheduled to be delivered on Dec. 9th, I called UPS to inquire what I could do since I was not going to be home, and they told me the package requires a signature.<br><br>Well much to my surprise again when I got home that night, I find a huge box sitting outside my condo that looks like it was dropped off a roof. When I get the box inside a find the TV screen is cracked. Who dropped the ball here, UPS? Vann? Who knows, but who also leaves a $1200+ tv outside in 30 degree weather.<br><br>I call UPS and open a claim since Vann is closed for the night, the next morning I call Vann and they tell me they are sorry and send the TV back, I inquire about a replacement and told the TV is out of stock but they may be getting some in a day or two. I\u0027m told once they get the TV back they can ship me a new one, obviously I just waited 10 days for my new TV, and don\u0027t want to wait another 10-20 days for the TV to go back plus a new one to be shipped. They tell me they can send me a new TV but they need to recharge my CC. I place the order, and this time I\u0027m told they are shipping it Fedex Freight. <br><br>Fast forward later in the day I have still not heard what I\u0027m suppose to do with this broken 80 pound TV in my living room, a call Vanns again and I\u0027m told UPS will contact me. A few hours later they do and schedule to come pick up the TV on the coming Monday.<br><br>Monday I also get a call from Fedex telling me they need to deliver my new TV on Thursday so I am forced to take off work to wait for 4 hrs for them to show up. Luckily this TV arrives in 1 piece.<br><br>As for now I\u0027m currently sitting here with 2, $1200+ charges on my credit card) checking tracking the TV has already arrived at Vanns.<br><br>After a few post on Facebook (showing what a bad shipping job was done, one of the reps asked what he could do it make it up, I emailed them but still have heard nothing back.<br><br>On a side note the price of the TV has already dropped, I\u0027d be lucky to even get that back for all my troubles.<br><br>As it stands now while Vanns has some good prices, their customer service nullifies them.<br><br><br>**Update** - 12\/30\/2010 - After speaking with a very nice rep at Vanns, who made sure I got my TV refund as well as my price match in a timely manner, I give a lot of extra credit to their customer service dept. I\u0027m still disappointed in what I went through, but at least they tried to make up for the mess.","link":"http:\/\/www.resellerratings.com\/store\/Vann_s\/comment\/661753#comment661753","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vann_s.jpg","store_name":"Vann\u0027s","username":"Howie411","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I tried to buy a set of Def Tech speakers on Amazon.com from this seller. Price when I added it to the cart was $149.88 when I went to the cart it was $179.88....Can you say bait and switch? AKA: Fraud????<br>__________________________________________________<br>On calling Vanns myself they are willing to honor the price. Amazon \u0022called them\u0022 while I was on the phone with them. I think my \u0022bone to pick\u0022 is now with Amazon and not Vanns. <br><br>I will update after the transaction concludes with them.<br>__________________________________________________<br><br>Amazons Policy is a good read!<br>__________________________________________________<br><br>I called to order these tonight bypassing Amazon and so far so good. They were pleasant on phone and the ordering process was the smoothest I\u0027ve had in some time.<br>__________________________________________________<br><br>Order arrived today, 2 days to ship, Product as described. Thanx guys... wish Amazon would respond. I wouldn\u0027t hesitate to use vann\u0027s again. ","link":"http:\/\/www.resellerratings.com\/store\/Vann_s\/comment\/656830#comment656830","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vann_s.jpg","store_name":"Vann\u0027s","username":"Turbo5upra","rating":"5"}, "single");){kind=link}
"Searched around for a 5.0 or 5.1 speaker system and a receiver that handles 3d. I decided on the denon avr-1911. I looked around at prices and found the jamo s606 on sale at vanns for an amazing price. I called and they were able to bundle the two together and were very nice and offered a little more off. Fastforward to 5 days (4 business days) later and I have both items. I love the jamo system and the denon. Wonderful service and communication thruout. I will gladly buy again and will recommend them to friends. "