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Stores > uSell
  • uSell uSell Elite Status
    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.44/10 8.44/10
    Chance of future purchase: Rating 8.44/10 8.44/10
    Shipping & packaging: Rating 7.19/10 7.19/10
    Customer service: Rating 7.14/10 7.14/10
    Return/Replacement policy: Rating 7.50/10 7.50/10
Voice your opinion! Review uSell by clicking a star below.
Rating 10/10
5/5
2017-02-23

Some of the best service I have ever received

"I was working with Secondhand Cellular and my experience was above and beyond

Originally my check did not arrive and they had no problem resending i

Then a second check came and my dog ate it!! I sent them proof that it was completely shredded and again they stepped up and sent a new check

I will use them for all my electronic selling needs

Thank you!!
"


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Verified Customer
Rating 10/10
5/5
2017-02-23

"Super easy, they even helped me with unlocking my phone once they received it so I could the full amount the quoted me!"


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Verified Customer
Rating 10/10
5/5
2017-02-22

Awesome experience

"Best price for my Iphone 6s. Quick service."


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Verified Customer
Rating 10/10
5/5
2017-02-22

easy breezy

"very easy website to use and was able to sell my cell phone very quickly. thank you"


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Verified Customer
Rating 10/10
5/5
2017-02-16

Couldn't be easier

"Great service - zero complaints."


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Verified Customer
Rating 10/10
5/5
2017-02-08

"Highly recommended and deservedly so."


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Verified Customer
Rating 10/10
5/5
2017-02-05

Fast & Easy

"The process was fast and easy, plus I got a great price for my phone. I will use this service again in the future for buying and selling. "


Rating 2/10
1/5
2017-01-30

Scam

"Quoted me 120 and then changed it to 80 once they received the phone. They gave no reason.
I did it a second time, new buying company, they never sent a kit to send it to the second company. After multiple emails and weeks they told me to print a label and ship it myself.
What a waste of time.
"

Rep reply posted Jan-31-2017

A rep from uSell, usell.com, has responded

“Hello Nick, I am terribly sorry that this experience did not meet your expectations. I reviewed your account and I see that you placed an order to sell a Droid Turbo 2 in good condition, but the buyer noted that there were several deep scratches on the screen and dents in the frame. Per our risk-free guarantee, your device was returned to you free of charge, since you didn't accept the revised offer. I also see that you placed a new order, but then contacted us for support when your shipping kit didn't arrive as quickly as it should have. Most kits arrive within a week, but if you've waited more than two weeks, we usually go ahead and email a prepaid shipping label to make it faster for you to mail your device. Customer Care emailed a label to you yesterday and made a note in the order, asking the buyer to honor the original price if the package arrived past the 30 day offer window.
I understand that this may have been a bit of a hassle for you, and for that I apologize. We always strive to make the process as smooth and simple as possible for our customers, and we are sorry that we failed to make that happen this time. Thank you for giving uSell a try. If there is anything else we can do for you, please contact support@usell.com.

Kind regards,
Heather
Director, Account Management & Customer Experience
uSell”


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Verified Customer
Rating 10/10
5/5
2017-01-28

Great deal!

"Fast delivery and good smokes."


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Verified Customer
Rating 10/10
5/5
2017-01-28

Fast, convenient, and reliable

"Easy to work with and was paid very quickly"


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Verified Customer
Rating 10/10
5/5
2017-01-18

"Very quick and a good price. I loved it. "


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Verified Customer
Rating 10/10
5/5
2017-01-18

As promised EVERYTHING!

"Had 2 transactions with USell and it went exactly as promised! Received a few bids, accepted, received free packaging, sent, received email seller got package and, as promised, the money was deposited. Very timely! Thank you! "


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Verified Customer
Rating 10/10
5/5
2017-01-14

Easy peezy

"This was a very easy transaction and it was the best price that I could find for my iPhone. Highly reccomended"


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Verified Customer
Rating 10/10
5/5
2017-01-13

So easy and honest!

"They kept me informed every step of the way and were professional in payment. 10/10 would recommend to everyone! "


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Verified Customer
Rating 10/10
5/5
2017-01-12

"Thank you for your service"


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