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Stores > uSell
  • uSell uSell Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.94/10 5.94/10
    Chance of future purchase: Rating 6.11/10 6.11/10
    Shipping & packaging: Rating 5.36/10 5.36/10
    Customer service: Rating 5.71/10 5.71/10
    Return/Replacement policy: Rating 6.25/10 6.25/10
Voice your opinion! Review uSell by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-01-10

Quick and easy!

"It was very easy to sell an iPod nano and received a check sooner than I thought I'd receive it. "


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Verified Customer
Rating 10/10
5/5
2017-01-09

LOVE it

"I've used uSell several times over the past few years, and I really like it. I get top dollar for my iPhones, and it is easy and convenient."


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Verified Customer
Rating 10/10
5/5
2017-01-07

Fast and easy

"Fast and easy. Would do business with again."


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Verified Customer
Rating 10/10
5/5
2017-01-04

Very Satisfied!

"The process couldn't have been easier or smoother. Great experience! Would use their service again in a heartbeat. Thank you uSell"


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Verified Customer
Rating 10/10
5/5
2016-12-31

"Very pleased with uSell! I was a little skeptical since I had never heard of them before but the shipping was fast and I got my check for the full amount really quick. Would definitely recommend!!! "


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Verified Customer
Rating 10/10
5/5
2016-12-29

The best!

"Originally I tried selling my iPhone 5s through Gazelle, uSell's competitor. They offered me $20 for a perfectly working phone so I gave uSell a try, and they offered $100! uSell is the best!"


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Verified Customer
Rating 10/10
5/5
2016-12-22

"Easy transaction.... Thank you"


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Verified Customer
Rating 10/10
5/5
2016-12-21

As promised!

"My transaction with this business was fast and there were no delays in my payment from them! Thanks !"


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Verified Customer
Rating 10/10
5/5
2016-12-20

Great to do business with!

"They do as they advertise. Seller inputs item for sell. Matched with buyer. Seller receives a price. If agreeable then a prepaid mailer. The buyer accesses the item to be purchased. If all as agreed then the seller receives a check for the item. Transaction is smooth. Very good way to get some money for items that need to be repurposed and clear out some space. "


Rating 2/10
1/5
2016-12-19

SCAM ARTISTS

"For over 3 months I've been speaking to their "customer service" team to resolve my issues. Not only do they lack the experience in customer service, but they also don't know how to run this business. Over 3 months I've been waiting for my check for my iPhone that apparently never made it to them because of their horrible packaging. They have NOT been helpful at all and I'm telling everybody should AVOID dealing with this pathetic excuse of a company. You're better off selling through gazelle or literally any other company. This has been a complete waste of time with the constant back and forth emailing with them. Worst customer service experience of my life. Oh and btw, still haven't received my check over 3 months later. "

Rep reply posted Dec-28-2016

A rep from uSell, usell.com, has responded

“Hello, we are very sorry to hear that you had such a difficult time with this transaction. It is definitely an unusual situation, and our support staff worked diligently to resolve this matter for you as quickly as possible. Unfortunately, we cannot control the Postal Service, and there was a procedure to follow in this case. That said, we do take your feedback seriously and appreciate you giving uSell a try.

Kind regards,
Heather
Director, Account Management & Customer Experience
uSell”


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Verified Customer
Rating 10/10
5/5
2016-12-17

"Everything was super easy, thank you!"


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Verified Customer
Rating 10/10
5/5
2016-12-12

Catchy title

"They delivered with what they promised me. Will definitely use them in the future."


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Verified Customer
Rating 10/10
5/5
2016-12-12

Perfect

"Experience was very positive. No surprises, no issues. Results as described and expected."


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Verified Customer
Rating 2/10
1/5
2016-12-10

Still waiting

"I've gotten no response from the company regarding the phone I sent them tracking said it would get there Dec 2 an I haven't heard back from them so I'm still waiting..."

Rep reply posted Dec-13-2016

A rep from uSell, usell.com, has responded

“Hello there, we're very sorry to hear that your device has not yet been delivered to your buyer, Secondhand Cellular. Our support staff has been working very closely with them, as well as the USPS to try to locate the package. We will reach back out to you directly from uSell support to resolve this for you, so please watch for the email.

Kind regards,
Heather
Director, Account Management & Customer Experience
uSell”


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Verified Customer
Rating 10/10
5/5
2016-12-06

Quick and easy

"The process for finding, shipping, and receiving payment was crazy-easy. I would *definitely use Usell again in the future and recommend to anyone, highly. "


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uSell participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,417 merchant members.