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Stores > Unique Photo, Inc.
  • Unique Photo, I Unique Photo, Inc. Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      07004
    •  
    • BUSINESS HOURS
      M-F: 10am-7pm EST, Sa: 10am-6pm, Su: 11am-5pm
      GENERAL PHONE
      800-631-0300
      FAX
      973-377-8800
    • SUPPORT EMAIL
      customer-service@uniquephoto.com
      SUPPORT PHONE
      800-631-0300

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.60/10 7.60/10
    Chance of future purchase: Rating 7.22/10 7.22/10
    Shipping & packaging: Rating 6.85/10 6.85/10
    Customer service: Rating 7.35/10 7.35/10
    Return/Replacement policy: Rating 6.82/10 6.82/10
Voice your opinion! Review Unique Photo, Inc. by clicking a star below.
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Verified Customer
Rating 8/10
4/5
2017-03-27

The bomb dot com

"It was great! I got what I needed."


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Verified Customer
Rating 10/10
5/5
2017-03-27

Great

"Great price, fast delivery."


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Verified Customer
Rating 10/10
5/5
2017-03-27

Photo Classes

"Our instructor was knowledgable and approachable, both for the novice and those renewing their craft.
His sense of humor was engaging and put the class at ease.
I will definitely be taking more classes with him. I'm just doing lots of practice before I move on to the next series of classes.

I love that Unique Photo offers Off Campus experiences as well, and I plan on taking full advantage of these in the future.

Thanks so much! Keep up the great work!

Sincerely,
Linda Schalck
"


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Verified Customer
Rating 10/10
5/5
2017-03-26

""


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Verified Customer
Rating 10/10
5/5
2017-03-26

Fast and great service

"Shipping was really fast. Item came as described. Very satisfied with my purchase! "


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Verified Customer
Rating 10/10
5/5
2017-03-26

Happy With Product

"I ordered some photo paper from Unique Photo and it came on time and the price was great!"


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Verified Customer
Rating 10/10
5/5
2017-03-25

Fast shipping!

"Great fast shipping and good items"


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Verified Customer
Rating 10/10
5/5
2017-03-25

Unique Photo Delivers!

"There was an error made when we placed our last order with Unique Photo, either by us or by a non-responsive computer. For starters, someone from Unique called and emailed us with their concerns because it was not our normal order. The order was corrected and sent on its way. And then, when we were asked to sign for the order, no one was here so we missed the items that our business needed. Signing for the order had never been required by us for any of our orders with Unique. They quickly corrected their mistake by contacting UPS to hold our order at the UPS hub so that we could pick it up ourselves. Unique provided us with all the information necessary to retrieve it ourselves. The best part is the ending! Within five minutes of the UPS driver finding out about the error, he pulled up to our door with our order. Happy ending for everyone!! "


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Verified Customer
Rating 10/10
5/5
2017-03-25

Good Experience

"Good Communication and reasonable time for delivery. My only criticism, was that the
e-mail showed no tracking number
"


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Verified Customer
Rating 10/10
5/5
2017-03-24

Two thumbs up !!!

"I found Unique Photo online as my secondary place to purchase photo gear rand I am very delighted with the both dedication and great customer service provided. Prices are pretty reasonable and delivery is extremely fast with FREE SHIPPING. Thank you very much for your great service !!!"


Rating 2/10
1/5
2017-03-24

Poor Communication

"Ordered my camera and lens kit online when it said it was in stock (3/21).

The next day I called in to verify the item was in stock because they updated that it was out of stock and I was told yes. I asked if they could complete my order or I was too far down the queue that I'd have to wait until they got more in...they said they could complete my order (3/22).

The following day I used the chat online feature to ask again if the item was in stock and they could complete my order and they said yes (3/23).

I noticed they charged my credit card and that the transaction was pending since 3/21, so I used the chat feature to inquire about my order and they told me to call in. I called in and the gentleman told me that my order was canceled because their fraud dept couldn't verify my address on my credit card. He told me they called me from a 1-800 number but he couldn't tell me the date. I told him I never received a call from an 800 number. He then said that the camera and lens kit was out of stock and wouldn't be in till next week, but wasn't sure what day (since I asked him). He says they can't provide a cancellation number but can send me an email that the order is canceled. At the same time, I'm still in the chat window with Steph who says they have the item in stock. I tell her the gentleman on the phone says it's not. Steph seemed more inclined to tell me that they tried to reach me via phone rather than listen to me tell her I did not receive any call (3/24).

All in all, bad experience as I called in each day no one told me that they tried to contact me which they had every opportunity via chat and via phone (when I called in) to tell me they couldn't verify my address. I had a chance to ask Steph why wouldn't any one tell me my situation since I called in or was in their chat window each day since I placed my order, but I was to upset and decided to order the camera from somewhere else.

Everyone was professional, but they weren't concerned with helping me with my order. They were more concerned with defending themselves that they tried to call me when each day I was in communication with them and they neglected to update me with my order status. I've read a similar review online where customers have had this issue and looks like I'm another customer that has had the same problem.
"


MyronSlabaugh's Avatar

Verified Customer
Rating 2/10
1/5
2017-03-23

SO FAR LOUSEY / HORRIBLE

"I AM DUE TO HAVE A HELCOPTER RIDE OVER MANHATTAN IN LESS THAN 24 HRS. I HAVE NO IDEA WHERE I AM TO GO NOR WHAT TIME TO BE THERE !!!!!!!!!! I HAVE COMMUNICATED BY EMAIL WITH THE CONTACTS MADE AVAILABLE AND HAVE NOT BEEN TOLD THIS INFO. WHAT THEY HAVE WANTED IS MY WEIGHT, MY CAMERA, ITS LENSE AND LARGEST F STOP. IT HAS BEEN AN EXPERIENCE I WOULD NEVER RECOMMEND NOR WANT TO DO AGAIN... SO FAR. MAYBE IT WILL IMPROVE, WE WILL SEE. I HAVE PAID VERY DEAR MONEY ADD HAVE A FEELING THAT THIS WHOLE THING MIGHT BE A RIP-OFF. WE WILL SEE."


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Verified Customer
Rating 10/10
5/5
2017-03-23

Fast delivery & amazing product

"I ordered some film for my fuji film instax mini 8 and it arrived super fast! Very happy with the product & speedy delivery so I can use my camera asap"


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Verified Customer
Rating 10/10
5/5
2017-03-23

on time

"great service and my item was deliver on time"


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Verified Customer
Rating 10/10
5/5
2017-03-23

It's always good.

"It's the place to go for darkroom chemistry."


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Unique Photo, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,417 merchant members.