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Full Rating Profile
  • Ultimate Home E
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    Payment options

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    • option not available American Express
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    • option not available Money Order
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    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
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    Other

    • option not available International Order
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.19/10 7.19/10
    Chance of future purchase: Rating 9.69/10 9.69/10
    Shipping & packaging: Rating 9.38/10 9.38/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

244 Customer Reviews

Rating 10/10
5/5
modified review posted

"Roman is simply the best. I love my new Fusion Lagoon's and they worked perfectly out of the box. Roman's service was top notch and I can honestly say i'd recommend him to anyone in the market for theater seats."



Rating 10/10
5/5
modified review posted

"This is probably one of the best customer service I've gotten in a LONG time. Roman is the most patient person I've met. I'm one of those people that does more research than it's needed before buying something and before I buy ask a ton of questions. I also hate buying stuff site unseen but Roman from Ultimate Home Entertainment made this very easy and smooth for me and made me feel very comfortable buying my home theater seats. I will be buying more seats to complete my theater room and highly recommend them to anyone. A+ service.

The best part of it all is I received my shipment amazingly fast and everything was in order. The only thing I wish they did was to accept credit card directly but I understand why they don't. At the end of the day it didn't matter!
"


Rating 10/10
5/5
modified review posted

"I was originally looking at going with another vendor for our home theater seating, but then read nothing but positive reviews of Ultimate Home Entertainment. I contacted Roman about a few sets of chairs and once I settled on some, asked him several (many?) more questions -- I have an email thread with him of 35 messages (this doesn't include the separate emails for the actual order). Roman extremely responsive, often immediately after I sent him a question. I was actually pretty amazed at how quickly he got back to me on the many questions I asked.

After we ordered the seats, Roman was still responsive and let us know when he expected to have the seats ready. The seats were shipped right when Roman said they would be.

The seats arrived right when Roman said they would, and look great! We also ordered the Buttkickers, and Roman got those installed as well. My wife was a bit worried about not being able to see the seats in person, but Roman assured us we would like them.

He was absolutely right, once we got them up to the theater and put together, we were thrilled! These seats are exactly what we were looking for, and we couldn't be happier with the whole experience.
"


Rating 10/10
5/5
modified review posted

"Roman has excellent communication, and is very knowedgeable about the products. Shipping was extremely fast - got my chairs in 2 days. Overall I am a happy customer."


Rating 10/10
5/5
modified review posted

"Excellent seller!!! Roman answers emails quickly and his advice is top notch. He has the increasingly rare combination of great customer service and the best price!!!!"


Rating 10/10
5/5
modified review posted

"I purchased a row of three FC Lagoon black leather chairs plus one separate chair. We installed the chairs in our home cinema last week and we are absolutely delighted with them. Plenty of seating space & support,we had a four hour movie double bill last night using all four chairs and we all felt very comfortable. Roman at Ultimate offers great support and quick communication.From order to delivery took about six days. I would highly recommend."


Rating 10/10
5/5
modified review posted

"Bought 5 Lagoon chairs from Roman. He will answer every question you have, almost immediately by email. His recommendations are unbiased, and I highly recommend any home theater purchase that you make should be from Ultimate Home Entertainment. Great price, great service and follow thru, what more can you ask for?"


Rating 10/10
5/5
modified review posted

"It's been a pleasure dealing with Roman at UHE. For the months leaidng up to my purchase, Roman always answered any emails I had about purchasing within hours, even when the emails were at odd times. I ordered 3 Fusion Escape chairs. They were delivered within 3 days and the chairs exceeded my expectations. Will definitely keep UHE in mind when looking for more chairs or other home theater equipment."


Rating 10/10
5/5
modified review posted

"Roman at Ultimate Home Entertainment has outstanding knowledge of his products and great customer service. I ordered nine home theater chairs from Roman at UHE. While I was concerned about purchasing these chairs sight unseen from a guy on the Internet, I had read good things about him on AVS Forum. I was indecisive about the chairs I wanted for my ultimate theater so Roman offered a few recommendations. I went with Roman's recommendations and was totally satisfied. Throughout the process, Roman showed great patience with my numerous calls and questions. In addition to his great customer service, his rock-bottom prices are the icing on the cake. I am planning my next home theater purchase to be from Roman."


Rating 10/10
5/5
modified review posted

"This is my second set of home theater chairs that I bought from Ultimate Home Entertainment. I wouldn't hesitate to do business with them again. They have great prices and awesome service! Keep up the great work.
"


Rating 10/10
5/5
modified review posted

"This place rocks. I called after hours and was still surprised to get an answer, it was Roman himself. He is the ultimate professional and attentive to detail.
After my order (left over stock of Berkline 12000) he provided tracking information and continued to answer any questions I had.
I got the chairs, well packed and we love them.
I would buy from UltimateHomeEntertainment (www.rtheaters.com)again with out any hesitation.
"


Rating 10/10
5/5
modified review posted

"After a lot of close communication with Roman from Ultimate Home Entertainment, I received two Berkline 12011s. They look and feel great. The key to the transaction was Roman. I explained what I was looking for and he was able to steer me in the right direction.

There are a lot of choices online to purchase chairs, but I I made the right decision purchasing thru Ultimate Home Entertainment.
"


Rating 10/10
5/5
modified review posted

"I bought some Lane 103 Matinee Home Theater Recliners from Roman. The whole process was smooth and painless. Roman was very responsive and answered all questions in a quick and business like matter. The chairs were exactly as described and Roman's prices were far lower than I found elsewhere. I would highly recommend."


Rating 10/10
5/5
modified review posted

"I ordered 4 Berkline theater recliners from Roman (Ultimate Home Entertainment). His service is absolutely fantastic. Every email is responded to extremely quickly in a friendly and helpful manner. The price is great, the service is great."


Rating 10/10
5/5
modified review posted

"I just purchased an projector and screen combo at a great price. Everything came as agreed upon. I would definitely purchase from Ultimate Home Entertainment again."


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