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Full Rating Profile
  • Ultimate Home E

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 9.17/10 9.17/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: 0.00/10

248 Customer Reviews

Rating 10/10
5/5

"Ultimate Home Entertainment is a wonderful company to do business with. Do not hesitate to purchase from this company, as they offer quality products and unrivaled customer service. I ordered my Fusion Escapes on a Monday afternoon, they shipped the next day, and arrived on Friday. I did have one issue with one of the headrests on my chairs; it was not operating at all. A quick email to Roman that Friday night and a repairman was in my house Monday morning. Roman was always cordial and responded to my many emails no matter what time of the day or night it was. Simply put, this kind of customer service just doesn't exist anymore. I will happily be ordering my back theater row chairs from Ultimate Home Entertainment again in the near future. "



Rating 10/10
5/5

"Ultimate Home Entertainment was great to work with. Roman spent hours with me on the phone making sure I understood all the options, and that I would be happy with my purchase. He followed up quickly on any questions, and made sure I was 100% satisfied. I ordered the Tribute seats and Love them!"


Rating 10/10
5/5

"I purchased four Berkline theater chairs from Roman at Ultimate Home Entertainment. I must say, his knowledge about home theater seating is simply amazing. His attention to detail and responsiveness is impeccable. He was able to recommend several styles and finishes and worked with me until we came up with the best package for me and my space. Chairs were shipped quickly and Roman worked with me to solve a problem in delivery by the shipper. I highly recommend Roman and Ultimate Home Entertainment."


Rating 10/10
5/5

"Roman is an excellent person to deal with. He gave the right advice and everything good written about him on the web is exactly right. He gave me a good price(I did shop around US and Canada) very reasonable shipping to Nova Scotia Canada. After payment I got delivery within a week. would highly recommend and not hesitate to buy again."


Rating 10/10
5/5

"Roman is simply the best. I love my new Fusion Lagoon's and they worked perfectly out of the box. Roman's service was top notch and I can honestly say i'd recommend him to anyone in the market for theater seats."


Rating 10/10
5/5

"This is probably one of the best customer service I've gotten in a LONG time. Roman is the most patient person I've met. I'm one of those people that does more research than it's needed before buying something and before I buy ask a ton of questions. I also hate buying stuff site unseen but Roman from Ultimate Home Entertainment made this very easy and smooth for me and made me feel very comfortable buying my home theater seats. I will be buying more seats to complete my theater room and highly recommend them to anyone. A+ service.

The best part of it all is I received my shipment amazingly fast and everything was in order. The only thing I wish they did was to accept credit card directly but I understand why they don't. At the end of the day it didn't matter!
"


Rating 10/10
5/5

"I was originally looking at going with another vendor for our home theater seating, but then read nothing but positive reviews of Ultimate Home Entertainment. I contacted Roman about a few sets of chairs and once I settled on some, asked him several (many?) more questions -- I have an email thread with him of 35 messages (this doesn't include the separate emails for the actual order). Roman extremely responsive, often immediately after I sent him a question. I was actually pretty amazed at how quickly he got back to me on the many questions I asked.

After we ordered the seats, Roman was still responsive and let us know when he expected to have the seats ready. The seats were shipped right when Roman said they would be.

The seats arrived right when Roman said they would, and look great! We also ordered the Buttkickers, and Roman got those installed as well. My wife was a bit worried about not being able to see the seats in person, but Roman assured us we would like them.

He was absolutely right, once we got them up to the theater and put together, we were thrilled! These seats are exactly what we were looking for, and we couldn't be happier with the whole experience.
"


Rating 10/10
5/5

"Roman has excellent communication, and is very knowedgeable about the products. Shipping was extremely fast - got my chairs in 2 days. Overall I am a happy customer."


Rating 10/10
5/5

"Excellent seller!!! Roman answers emails quickly and his advice is top notch. He has the increasingly rare combination of great customer service and the best price!!!!"


Rating 10/10
5/5

"I purchased a row of three FC Lagoon black leather chairs plus one separate chair. We installed the chairs in our home cinema last week and we are absolutely delighted with them. Plenty of seating space & support,we had a four hour movie double bill last night using all four chairs and we all felt very comfortable. Roman at Ultimate offers great support and quick communication.From order to delivery took about six days. I would highly recommend."


Rating 10/10
5/5

"Bought 5 Lagoon chairs from Roman. He will answer every question you have, almost immediately by email. His recommendations are unbiased, and I highly recommend any home theater purchase that you make should be from Ultimate Home Entertainment. Great price, great service and follow thru, what more can you ask for?"


Rating 10/10
5/5

"It's been a pleasure dealing with Roman at UHE. For the months leaidng up to my purchase, Roman always answered any emails I had about purchasing within hours, even when the emails were at odd times. I ordered 3 Fusion Escape chairs. They were delivered within 3 days and the chairs exceeded my expectations. Will definitely keep UHE in mind when looking for more chairs or other home theater equipment."


Rating 10/10
5/5

"Roman at Ultimate Home Entertainment has outstanding knowledge of his products and great customer service. I ordered nine home theater chairs from Roman at UHE. While I was concerned about purchasing these chairs sight unseen from a guy on the Internet, I had read good things about him on AVS Forum. I was indecisive about the chairs I wanted for my ultimate theater so Roman offered a few recommendations. I went with Roman's recommendations and was totally satisfied. Throughout the process, Roman showed great patience with my numerous calls and questions. In addition to his great customer service, his rock-bottom prices are the icing on the cake. I am planning my next home theater purchase to be from Roman."


Rating 10/10
5/5

"This is my second set of home theater chairs that I bought from Ultimate Home Entertainment. I wouldn't hesitate to do business with them again. They have great prices and awesome service! Keep up the great work.
"


Rating 10/10
5/5

"This place rocks. I called after hours and was still surprised to get an answer, it was Roman himself. He is the ultimate professional and attentive to detail.
After my order (left over stock of Berkline 12000) he provided tracking information and continued to answer any questions I had.
I got the chairs, well packed and we love them.
I would buy from UltimateHomeEntertainment (www.rtheaters.com)again with out any hesitation.
"


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