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Stores > Ultimate Home Entertainment

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  • Ultimate Home E

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.50/10 9.50/10
    Chance of future purchase: Rating 9.00/10 9.00/10
    Shipping & packaging: Rating 9.50/10 9.50/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

256 Customer Reviews

Rating 10/10
5/5
2012-12-31

"roman at ultimate home entertainment will take care of all of your home theater needs. i was looking to buy home theater seats and he held my hand through the whole process. the color and style i wanted was out of stock but he told me exactly when they would arrive and the arrived even earlier than expected. the chairs themselves are beautiful. excellent quality at a reasonable price. i would recommend this company to anyone and everyone!!!"



Rating 10/10
5/5
2012-11-21

"Excellent customer service and Roman was a pleasure to work with. There was a small issue with
My order and Roman worked tirelessly to make sure I was satisfied with
The outcome. The prices were fair and delivery was extremely quick - within
One week.
"


Rating 10/10
5/5
2012-10-16

"Roman was a pleasure to work with. He was always prompt with his replies and the chairs were as described. The controls are terrific and the leather is great. I had one issue where one of the chairs shipped without a tray table, though within a day, Roman had shipped a replacement tray table. Very responsive and a pleasure to work with. I would recommend this vendor."


Rating 10/10
5/5
2012-09-28

"Great experience. It's rare these days to find a merchant that is as responsive and knowledgeable as Roman. Almost every email was answered within minutes. I will gladly do business with this vendor again."


Rating 10/10
5/5
2012-09-17

"Roman is always terrific to deal with. Excellent communication, very understanding when you ask "stupid" questions and extremely knowledgeable about his products. I purchased my Berkline recliners from him in 2006 and when it came time build a new Theater and order new recliners, he was the first person I spoke with. He did a great job helping me select the best fit for me, based on my needs. I highly recommend Ultimate Home Entertainment and their Fusion line of theater recliners for anyone in the market. You won't regret it."


Rating 10/10
5/5
2012-08-27

"I had an excellent experience purchasing my Fusion Collection Jive-1013 recliners from Ultimate Home Entertainment.

Roman Shenkerman made the process very easy and was available to answer any questions quickly. They arrived on time and He helped me make the right choice for my new media room and my wife and son love how comfortable the chairs are. They were definitely a great choice for quality and value.


Rob Martin
"


Rating 10/10
5/5
2012-06-04

"Great experence, I highly recommend doing business with Roman."


Rating 10/10
5/5
2012-06-01

"Dealing with this vendor was outstanding and the quality of the chairs was fantastic. I ordered the Escapes from the Fusion line of chairs in a 5 seat row. The owner (Roman) was responsive to all of my questions and guided me through the entire process.
The LTL carrier they used was friendly and made sure all of my chairs arrived in perfect condition.
I couldn't be happier to have selected Ultimate Home Entertainment for my theater seating.
"


Rating 10/10
5/5
2012-04-22

"Ultimate Home Entertainment is a wonderful company to do business with. Do not hesitate to purchase from this company, as they offer quality products and unrivaled customer service. I ordered my Fusion Escapes on a Monday afternoon, they shipped the next day, and arrived on Friday. I did have one issue with one of the headrests on my chairs; it was not operating at all. A quick email to Roman that Friday night and a repairman was in my house Monday morning. Roman was always cordial and responded to my many emails no matter what time of the day or night it was. Simply put, this kind of customer service just doesn't exist anymore. I will happily be ordering my back theater row chairs from Ultimate Home Entertainment again in the near future. "


Rating 10/10
5/5
2012-04-02

"Ultimate Home Entertainment was great to work with. Roman spent hours with me on the phone making sure I understood all the options, and that I would be happy with my purchase. He followed up quickly on any questions, and made sure I was 100% satisfied. I ordered the Tribute seats and Love them!"


Rating 10/10
5/5
2012-03-06

"I purchased four Berkline theater chairs from Roman at Ultimate Home Entertainment. I must say, his knowledge about home theater seating is simply amazing. His attention to detail and responsiveness is impeccable. He was able to recommend several styles and finishes and worked with me until we came up with the best package for me and my space. Chairs were shipped quickly and Roman worked with me to solve a problem in delivery by the shipper. I highly recommend Roman and Ultimate Home Entertainment."


Rating 10/10
5/5
2012-02-26

"Roman is an excellent person to deal with. He gave the right advice and everything good written about him on the web is exactly right. He gave me a good price(I did shop around US and Canada) very reasonable shipping to Nova Scotia Canada. After payment I got delivery within a week. would highly recommend and not hesitate to buy again."


Rating 10/10
5/5
2012-02-24

"Roman is simply the best. I love my new Fusion Lagoon's and they worked perfectly out of the box. Roman's service was top notch and I can honestly say i'd recommend him to anyone in the market for theater seats."


Rating 10/10
5/5
2012-02-23

"This is probably one of the best customer service I've gotten in a LONG time. Roman is the most patient person I've met. I'm one of those people that does more research than it's needed before buying something and before I buy ask a ton of questions. I also hate buying stuff site unseen but Roman from Ultimate Home Entertainment made this very easy and smooth for me and made me feel very comfortable buying my home theater seats. I will be buying more seats to complete my theater room and highly recommend them to anyone. A+ service.

The best part of it all is I received my shipment amazingly fast and everything was in order. The only thing I wish they did was to accept credit card directly but I understand why they don't. At the end of the day it didn't matter!
"


Rating 10/10
5/5
2012-02-17

"I was originally looking at going with another vendor for our home theater seating, but then read nothing but positive reviews of Ultimate Home Entertainment. I contacted Roman about a few sets of chairs and once I settled on some, asked him several (many?) more questions -- I have an email thread with him of 35 messages (this doesn't include the separate emails for the actual order). Roman extremely responsive, often immediately after I sent him a question. I was actually pretty amazed at how quickly he got back to me on the many questions I asked.

After we ordered the seats, Roman was still responsive and let us know when he expected to have the seats ready. The seats were shipped right when Roman said they would be.

The seats arrived right when Roman said they would, and look great! We also ordered the Buttkickers, and Roman got those installed as well. My wife was a bit worried about not being able to see the seats in person, but Roman assured us we would like them.

He was absolutely right, once we got them up to the theater and put together, we were thrilled! These seats are exactly what we were looking for, and we couldn't be happier with the whole experience.
"


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