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Store InformationStore Info
Full Rating Profile
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    • Address: 1000 Westinghouse Dr suite 1
    • Contact: support@onlinestores.com
    • Phone: 877-734-2458
    • Customer Support: 877-734-2458
    • Business Hours: 8am to 7pm Mon - Fri Eastern
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.93/10 7.93/10
    Chance of future purchase: Rating 7.80/10 7.80/10
    Shipping & packaging: Rating 7.83/10 7.83/10
    Customer service: Rating 7.10/10 7.10/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

4,199 Customer Reviews

Rating 8/10
4/5
modified review posted

"The flags I have received in the last couple of shipments have been not as good a color as they have been. It appears that the dye to color the flags was running out . Also the flags were not perfectly rectangular. I hope you can look into this and let your supplier know. Thanks"


Rating 10/10
5/5
modified review posted

"Well done! Flag was exactly as described and shipping was very timely."


Rating 10/10
5/5
modified review posted

"Great quality flag that has held up for the summer!"


Rating 6/10
3/5
modified review posted

"We ordered quite a few flags from your company, which we thought would be a great asset to decorate the street in our development. While most of the flags were in accetpable condition, there were quite a few where the "staples" did not hold the flag in place, either at the top or bottom. We also received flags that were "sliced" mid way through the flag. This is unfortunate. Ours is a development of 211 homes, we were just one street as an experiment. I am not sure we will get unification of the community to purchase your flags. Very sorry to write this review, but I must be honest. "


Rating 10/10
5/5
modified review posted

"I bought the Walnut flag case for my father's burial flag as a gift to my mother. She loved it.

It is very pretty and certainly does the flag the justice it deserves. I was pleased with my purchase. Thank you!
"


Rating 6/10
3/5
modified review posted

"I have sent you two emails 8-2-14 and 8-26-14 in regards to a retainer ring that was ordered from your company and was to big for our flag pole. I wanted to see if there was a smaller one available or if I could get my money refunded. There was not paper work in the box
with the retainer ring.
I ordered 50' of halyard rope at the same time. They came
seperately and the rope had invoice # etc enclosed.
I will put the invoice # for the rope incase you can check to see if it is the same as the ring.
Thank you for you attention to this matter.
"


Rating 10/10
5/5
modified review posted

"Have been ordering these flags for several years now for the school. Very pleased with both the quality and the service."


Rating 10/10
5/5
modified review posted

"Customer service was fantastic. Both on the phone and in delivery of products. The phone CSR was knowledgeable and helpful in my selection of flags and the intended use of them. I will definitely use this shop again if I have need of more flags. "


Rating 10/10
5/5
modified review posted

"Order was delivered very promptly. Chat option was also helpful "


Rating 10/10
5/5
modified review posted

"Both products and prices are comparable to other suppliers. But, their service and willingness to make things right is commendable when the inevitable problem surfaces. Somehow a small problem seems to grow due to fate, karma, or bad luck into a much bigger issue even in the face of good intentions. These folks kept at it and corrected the situation when it must have taken all the profit out of our transaction. They're pleasant to deal with even in the face of difficulty. You can't find a better flag vendor."


Rating 2/10
1/5
modified review posted

"was so upset when I opened the box with two made in china flags that I burnt them both. will be telling all my friends about your phony flag store dubbed the ( US FLAG STORE ) you people are lower than whale shit in my book."


Rating 10/10
5/5
modified review posted

"The flag pole is wonderful. It's plenty tall enough for our US flag and the Spartan flag. The Spartan flag we received was of high quality and is flying proudly. Shipping was fairly quick. I would buy from this store again."


Rating 10/10
5/5
modified review posted

"Arrived well packed in a very short period of time, sooner than expected. Excellent pricing. Yes I will be ordering again as the need arises. They have everything you need in the way of American flags
.
"


Rating 4/10
2/5
modified review posted

"I was not happy with the delivery of my flag pole. I received the a solar light kit and base cover very promply. The pole was back ordered and arrived several week later than the accessories. The thing that I am most unhappy about is hearing that that your company has a strict 30 day return policy even when you are late delivering all of your products. During installation of the flag pole I discovered that the solar light would not fit. (Yes, the product discription did say it would not fit the pole I ordered. I re-read the information and discovered the restriction.). I would have returned the light accessory in the required time (30 days) if the pole had arrived in a timely manner. The company return policy is not acceptable when your delivery of the ordered items is late. I contacted customer service about returning the light kit and was told I could return the item at my expense. Not an acceptable answer for a new customer! "


Rating 10/10
5/5
modified review posted

"We really like our pole light and it fits perfect. I would highly recommend. It was easy to mount on the pole."


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US Flag Store is a merchant member
US Flag Store participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,866 merchant members.