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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 9.10/10 3,997 reviews

    9.10 / 100
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    US Flag Store is a merchant member
    US Flag Store participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • US Flag Store contact information

    • Address: 1000 Westinghouse Dr suite 1
    • Contact: support@onlinestores.com
    • Phone: 877-734-2458
    • Customer Support: 877-734-2458
    • Business Hours: 8am to 7pm Mon - Fri Eastern
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 8.25/10 8.25/10
    Chance of future purchase: Rating 9.00/10 9.00/10
    Shipping & packaging: Rating 9.50/10 9.50/10
    Customer service: Rating 8.75/10 8.75/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

All 3,998 Customer Reviews

Rating 10/10
5/5
modified review posted

"The flag box was even more beautiful than I expected. It was nicely packed for shipment and arrived in a timely fashion after I was sent the tracking number. The only thing I might have asked for in addition is suggestions on mounting the certificate, though I found a workable solution. I love the flag box and it has a place of honor in my home. Thank you! "




Rating 10/10
5/5
modified review posted

"Great products, very quick"


Rating 10/10
5/5
modified review posted

"Good quality flag, exactly what I was looking for!"


Rating 10/10
5/5
modified review posted

"Easy to order. Received sooner than expected."


Rating 10/10
5/5
modified review posted

"competitive pricing, fast delivery, helpful customer service, everything as promised. will shop here again.” "


Rating 10/10
5/5
modified review posted

"No comment at this time. The order was to our satisfaction."


Rating 2/10
1/5
modified review posted

"I have been waiting approximatly 6 weeks for my time sensitive order. I checked this am and see from your tracking sheet that the shipping was cancelled. upon further investigation I see that you did not even charge my credit card. Why would you not notify me that for whatever reason your company did not follow through on the order. I work overseas for the US Govt and I arranged to have the flag shipped by federal diplomatic pouch (uses USA postage). This is an awful experience. I cannot believe the Embassy gave me your company's name as a reliable company to get my departure flag. "

modified review Rep reply posted Jul-12-2013

online-k, US Flag Store rep has responded

“Thank you for your recent order with our United States Flag Store. We sincerely apologize for the delay and any inconvenience caused with the cancellation of your order. We have emailed you directly with the details surrounding the reason for the cancellation. Please contact our Customer Service Department at 877-734-2458 or outside the US at 724-925-5600. We value your business and hope to hear from you soon.”


Rating 8/10
4/5
modified review posted

"love the flag, just hated to pay so much for shipping."


Rating 10/10
5/5
modified review posted

"good quality good price fast shipper would buy again "


Rating 8/10
4/5
modified review posted

"The product is what was ordered. The shipping was a problem. The seller used UPS who subcontracted with USPS. USPS could not locate the original address and returned the product. The seller was easy to work with to reship, however, I paid for shipping twice."

modified review Rep reply posted Jul-10-2013

ap-online, US Flag Store rep has responded

“Thank you for your recent order with us. We apologize that your order was not delivered the first time around by the Post Office. We have reshipped a new order out to you with the new shipping address provided. You were not charged any additional shipping charges for the reshipment of your order. Please feel free to contact our customer service department at 877 734 2458 with any questions.”


Rating 10/10
5/5
modified review posted

"Prompt shipping. Made in USA quality. A++++"


Rating 10/10
5/5
modified review posted

"I loved the flag i ordered. The size was a total attraction at the stadium and people wanted pictures next to my flag. "


Rating 10/10
5/5
modified review posted

"Quick delivery and was exactly what I wanted."


Rating 10/10
5/5
modified review posted

"I was very satisfied with my flag and the service I received."


Rating 10/10
5/5
modified review posted

"The order arrived quickly, complete, and the items were of high quality. I could not be more pleased!"