1/5

posted Jan-28-2010

"Buyer Beware,
I shoudl have read all the reviews about this company before ordering,
They will NOT ship your product for teh advertised price unless you buy useless accessories at HIGH prices and once you make a threat to leave a negative review they will bribe you not to.
I had to disconnect my cell Phone # that i gave them because they kept on harassing me with phone calls.
WILL NEVER PURCHASE FROM THEM AGAIN!!!!!!!
"

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5/5

posted Jan-22-2010

"I had no problems with my order from US1Camera. I was worried at first because there were a number of negative reviews, but after talking with Victor, I decided to place my order for a Nikon D90 because US1Camera had a good deal. The camera came a day earlier (01/21) than the promised date (01/22) with 3 day FedEx shipping. It was well packaged and came with some accessories that were included in the purchase price.

I would recommend this reseller based on my experience. "

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4/5

posted Jan-21-2010

"I ordered a Pentax K-x w/ 18-55 kit lense from this company online. I chose this place because of the price ($535 incl shipping, w/ their promo kit that consists of: Case, Tripod, Lens Cleaning Kit,LCD Screen Protector & Memory Wallet). After ordering, I received a call that was essentially a pitch to sell me some batteries and a memory card. I politely declined. I then read some of the reviews here, and became concerned and axiously waited for my order to ship. I got an email confirmation a few days later with a FedEx tracking number. Today, I received the package (8 business days from the date of order - I live in the West Coast). I was pleased that the camera and the lens were brand new w/ warranty cards, well-packaged, and even the free promo stuff were pretty decent. So all in all, I'm happy with my purchase experience with us1photo. I was only charged the $535 amount, and for that I got the camera at the lowest price I could find, plus a nice case, a lens cleaning kit, and a screen protector. The free tripod is a flimsy mini tripod for point & shoot cameras."

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1/5

posted Jan-21-2010

"I purchased a camera pkg. back in 2008 from these guys and was ready to order another $6,500.00 worth of gear from them. I decided to check them out a little more carefully as the first purchase did not go very smoothly. After reading their reviews I called and wanted to give them a chance to explain all the negative reviews and guess what!!!! I could not even get through to them. Many of the posted reviews mirrored the problems I experienced. I strongly advise a potential customer to look elsewhere for their equiptment needs. "

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2/5

posted Jan-14-2010

"On Jan.3,2010 I ordered a Nikon D90 camera for $1049.00. Upon placing the order I was informed I would need several additional items. I agreed to upgrade the battery. By doing so I would get the "two for the price of one" special. Same special was true for the 8GB SD card. I upgraded the warranty for five years at the three year price. At the end of our conversation I was told it would be shipped right out and the final price was $1739.00 !! I told him I wanted a detailed list of each item and my cost. He assured me he would email it to me as soon as he hung up the phone. I waited but it never arrived, what a surprise ! After days of many calls and emails I finally did get an email list of the items, which was incorrect, and again somehow they forgot to list the prices as requested. I have yet to receive the cost breakdown. They did send me two more batteries and one more SD card, which was part of the original order but refuse to list the cost per item charged to me. This was my first dealings with this company and I can assure you it will be the last. Had they treated me fairly I could have been a life long customer but now I will spend my money somewhere else...
Had I checked this rating site first, shame on me, I would have ordered from B&H Photo instead. Go look at their rating and you'll see how a company should be run !!
BEWARE if you decide to order anything from these people, they are probably going to cheat you too...
UPDATE..On 1/21/10 I received a call from US1 Camera. Seems they were upset about this rating! He said he thought we had settled everything when they sent me the extra battery and SD Card. I told him (again) that I wanted a list of cost per item charged to me. Also, that the items he sent were not bonus items but should have beem included in the original order. He wanted to know if I would change my rating if he refunded $100.00 to my account ? Told him refund the money first and we'll see. Today I see they did refund $100. So, I guess this says that if your persistent you may get some satifaction from this company. Until they found out about this rating, they were not worried about customer satisfaction (never returned any of my calls or emails) until it apparently had some negative effect on their sales ! I appreciate the effort they seem to be making but after my experience with this company I'll shop elsewhere."

This review was modified by southernboy on January 24 2010 01:36:55 PM

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5/5

posted Jan-14-2010

"Mickey was very helpful and answered all my question. He threw in some extra items for free. He was also very patient."

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5/5

posted Jan-11-2010

"very happy with purchase."

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1/5

posted Jan-06-2010

"BEWARE!! US1Photo 'Free Shipping' is NOT FREE.
I ordered a Canon 580EX II flash that was advertised at $385 with free shipping on the US1Photo website. I got an order confirmation email inidicating $0.00 for shipping. This was followed by another email asking me to call 877-300-5070 Ext. 321 to verify my order. After about 10 tries and leaving messages, I got through and it was just a high pressure up-sell efort to sell me rechargeable batteries. I was told that the flash would drain alkalines after about 10 shots. I refused the offer and as he was hanging up, the US1Photo employee quickly said the price would be $399. I immediately sent an email telling them I did not want it at $399 and not to ship it. They got the message but shipped it anyway and charged me $399. Their next email explained that the extra charge was for handling and insurance, not shipping. As soon as I submit this Review on this site, I will be filing a complaint for the NJ Office of Consumer Protection. This is from their website, including the link to the complaint form.
"If you suspect deception or fraud in your dealings with individuals or businesses on the Internet, you may write to the Office of Consumer Protection, Division of Consumer Affairs, P.O. Box 45025, Newark, New Jersey 07101 or call 800-242-5846, or if outside New Jersey,
973-504-6200, and ask for a complaint form. You may also download a complaint form at:
www.njconsumeraffairs.gov/comp.htm ""

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4/5

posted Jan-05-2010

"Ordered zoom lens for my camera on Thursday and paid extra for 2 day shipping, hoping to get by Saturday. Price was lowest and shipping costs were reasonable. Didn't receive until Tuesday, due to the need for verbal confirmation (and a sales pitch) from the sales department. After confirming on Friday, received the lens on Tuesday. Lens was new and in the box, exactly as described. Works great and would use again, but not if in a rush. Also, you need to sign for the package or arrange to leave a written authorization with the shipping company. Seller rating 4 of 5 stars."

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1/5

posted Dec-27-2009

"Stay away from these guys! I ordered a Sony a850 DSLR 15 piece kit for $2079. It was described as the factory product with battery cables and camera body on their web + a Sony 18-55mm lens, large and small tripods cases etc. On Sunday I got a call from the "store manager" saying the package price does not include a 3% charge for insurance and for "only" an additional $85 I can lso get the "good" battery in place of the "crumier" battery delivered in the package! I responded that nothing on the web suggests extra charges [they advertised free shipping, a bonus electronic flash, and for 3-days only, a free wide angle converter]. And that the "original" factory box included the premium battery. Then he tried to sell me a tripod [a full size 57" tripod and a tabletop flexible tripod were included in the 15 piece kit. Then he tried to get me to upgrade the memory from the included 2gb card to 16gb for $75. I have on order that same card from elsewhere for $45 new! I responded that if he can't deliver the order as contracted on the web for $2079 then I would cancel the order. He then back-pedalled promising to throw in a deluxe case in place of the case [already included and described as a deluxe case and throw in a deluxe version of the included card reader [also the included reader was already described as the "deluxe" model]. Do these guys really believe customers are that stupid? To my surprise and advantage, when my bank replaced my debit card recently, they forgot to carry forward the $3000 per item limit of my old card, and US1's attempt to charge the account failed. I'm going to leave that order failed and reorder with a reputable dealer. Stay away from all variations of US1Camera [US1photo etc etc]. I've since ordered the camera from a vendor on eBay, and the free shipping was 2-day UPS, and came with an appropriately sized 16gb card and deluxe reader, as well as an extra OEM battery at no charge.

Update 1/10/10: I was contacted several times by US1Camera via email asking to contact my card issuer to allow the charges for the order. I responded with my list [similar to above] of offenses and told them to cancel the order. I finally received a call from Rodney, who apologized for the treatment, promised that the "manager" who tried to swindle me is no longer authorized to make phone calls, and insisted he would send a gift to demonstrate his sincerety - a set of 3 filters and a lens hood for my 55mm diameter autofocus lenses - which to their credit arrived the following day. I thought it was fair to report their efforts at reconciliation, but even if I were to naively accept Rodney's explanations and apologies, there are plenty of good, honest vendors on the internet, so I wouldn't likely return to a vendor who created such a lousy experience."

This review was modified by derleute on January 09 2010 10:02:25 PM

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