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Stores > Tmart

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  • Tmart

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: unit 01A, 10/F, Carnival Commercial Building,18 Java Road, North Point, Hong Kong
    • Contact: CustomerCare@Tmart.com
    • Phone: 732-348-8096
    • Customer Support: n/a
    • Business Hours: 9AM to 6PM Mon.to Fri.(New York Time)
    • Fax: 7182288921

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.25/10 6.25/10
    Chance of future purchase: Rating 2.95/10 2.95/10
    Shipping & packaging: Rating 3.75/10 3.75/10
    Customer service: Rating 3.00/10 3.00/10
    Return/Replacement policy: Rating 1.67/10 1.67/10

2,502 Customer Reviews

No Avatar

Verified Customer
Rating 4/10
2/5
2016-04-10

False advertising

"My bracelet was described as waterproof but it wasn't. So it crapped after two times in the pool."

This review was modified by barbarawrites14 on April 11 2016 06:56:02 PM
Rep reply posted Apr-11-2016

A rep from Tmart, Tmart, has responded

“Dear customer,
We had email you the resolution,please check it.Have a nice day.”


No Avatar

Verified Customer
Rating 8/10
4/5
2016-04-09

extra charge

"i paid for it then there was an extra charge from international called bank and they said BEWARE of those extra international charges.
other than that i received item ahead of time and it works fine
"


No Avatar

Verified Customer
Rating 2/10
1/5
2016-04-09

No merchandise

"I haven't received my battery? Have e-mail Tmart with no response?? "

Rep reply posted Apr-11-2016

A rep from Tmart, Tmart, has responded

“Dear customer,
Sorry for make you worry about your package.For the issue of email,would you please check your spam?And we will email the information of your package to you again,please check and wait for patiently.we will help you speed it up.Have a nice day.”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-08

TMART is great and delivers

"The company delivers. It's up to us to be aware and know what we are buying. I purchased a knock-off of a GoPro and I'll try to get rid of it. in 1080 have no resolution because the limited frames per second. I should lower to 720 but then..."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-06

they deliver

"they delivered on time and as promised"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-06

"During for last month, I've got very satisfied serviced from Tmart. I wish that Tmart always become the best n trusted supplier for my customer. # regards me_Smith ???? "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-03

Delivery :Snug as a bug in a rug

"It should'n be the last time !
Thank you !
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-03

"they did well on getting me my order"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-31

Will order from them everytime.

"They had my order correct and at my door very quickly. "


No Avatar

Verified Customer
Rating 8/10
4/5
2016-03-31

Great Prices If You Have Lots Of Time For Delivery.

"Title sums it up. The prices can't be beat but you could be waiting a month for delivery and tracking is usually non-existent. The items I've purchased seem to be as advertised, however. Patience is a virtue and quite useful here."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-30

great simple

"I'd like to say your site setup is very simple to pick out products thanks Mr Crawford"


No Avatar

Verified Customer
Rating 2/10
1/5
2016-03-29

HORRIBLE customer service

"they left out information on my shipping address, which caused my package to be undeliverable, and then said that I needed to pay an extra fee for them to reattempt delivery! It took 2 weeks to get a refund and was only resolved because I used PayPal and elevated the dispute through PayPal.
and apparently they STILL (see their response below) won't admit their error. I have copies of ALL customer service conversations including the proof that I entered the complete address and they shipped with an incomplete address. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
"

This review was modified by adina_cohen1 on March 30 2016 07:50:26 AM
Rep reply posted Mar-29-2016

A rep from Tmart, Tmart, has responded

“Dear adina_cohen1,
Would you please tell us the order# for check?
The packaged we shipped was according to the shipping address when you placed the order.
Look forward to your reply.”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-27

Neat Gadget

"Great little device turns TV into a tablet like device."


No Avatar

Verified Customer
Rating 2/10
1/5
2016-03-27

Epic fail

"I ordered a VGA to HDMI cable. I was ecited when i received it,but that ecitement went away quick. The cable did not and still does not work. I emailed cuatomer service they suggested that i try it on ther TVs in the house and i did with no success. No one has gotten back to me since then. So no im oit of a cable and $8."

Rep reply posted Mar-27-2016

A rep from Tmart, Tmart, has responded

“Dear customer,
Sorry for inconvenience caused.
But would you please tell us the order# for better checking?
We will give you a best solution after verify.
In order to be more efficient to solve your problem, you can also try our online service:http://www.tmart.com/support/live-chat.html”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-26

Wel done

"I found shopping with T
mart very rewarding. What I was looking for was very easy t o find. The prices were very competitive. Everything was shipped on time and packaged very well. I have told several people about T mart and they are shopping at T mart now. Thank you
"


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