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  • Tmart

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: unit 01A, 10/F, Carnival Commercial Building,18 Java Road, North Point, Hong Kong
    • Contact: CustomerCare@Tmart.com
    • Phone: 732-348-8096
    • Customer Support: n/a
    • Business Hours: 9AM to 6PM Mon.to Fri.(New York Time)
    • Fax: 7182288921

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.17/10 8.17/10
    Chance of future purchase: Rating 7.98/10 7.98/10
    Shipping & packaging: Rating 6.64/10 6.64/10
    Customer service: Rating 7.95/10 7.95/10
    Return/Replacement policy: Rating 7.38/10 7.38/10

2,610 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-14

Torch to amaze

"I was impressed with everything,the delivery "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-11

Usually good value and items as described

"So far every order has been shipped promptly and arrived in good shape. The only disappointing experience was with some batteries, and Tmart customer service helped out with that"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-09

"Very happy, timely shipping. "


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Verified Customer
Rating 10/10
5/5
2016-09-08

"Cheapest price and it works"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-08

Whip Zinger

"Excellent product Shipped faster than lightning..."


Rating 8/10
4/5
2016-09-07

Great Products! Very satisfyed.

"I live in the Portugal and have placed many orders with Tmart.com. Sometimes the shipping takes a little while because the orders are coming from overseas. Be patient you will receive them and will be very happy with you purchase for the amount of $$$ you have spent. Great Company."


No Avatar

Verified Customer
Rating 2/10
1/5
2016-09-05

waste!!

"Don't waste your money here!!!! Solar candles came, batteries were dead. Company wouldn't replace them. Put my own in and still don't work. Not worth spending the money to send them back!Definatle shop elsewhere!!!"

Rep reply posted Sep-12-2016

A rep from Tmart, Tmart, has responded

“Dear Customer,

Sorry to hear that.

We have a QC team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed in the factory line. But sometimes the product will be damaged on the way of shipping, we have return policy for all products you bought from Tmart.com. Please kindly let us know your order number so that we can check it for you, or you can contact us directly by Ticket or Livechat, we will solve the problem for you:

http://helpcenter.tmart.com/ticket/index

Thank you for your understanding.

Best Regards,
CS Team of Tmart.com”


Rating 10/10
5/5
2016-09-05

good communication, usual service, not the lowest prices, hard to figure the main specialisation

"In general: it is just one of the chinese online stores, many of them even looks very similar (i suppose because of the same site engine).

What is the difference: communication. When it is fast and clear, then good. When it is possible via normal email, then nice. Tmarts can do both, i've tested.

It is hardly the default place to purchase everything, but sometimes you can find here something interesting... i recommend to put into bookmarks and keep in mind when searching for something.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-03

Tmart is the best

"Tmart always delivers great products at affordable prices, I have ordered many products and have yet to be dissatisfied with a purchase there... "


No Avatar

Verified Customer
Rating 4/10
2/5
2016-09-01

Not the greatest experience, but not the worst.

"Finding the products I was looking for and placing an order was easy enough. However they wrote the address wrong on the package and the post office didnt deliver. Dealing with USPS was down-right ridiculous but that's another story. Tmart missed on the address and made a simple order difficult in the end."

Rep reply posted Sep-11-2016

A rep from Tmart, Tmart, has responded

“Dear Customer,

Sorry to hear that.

Could you please kindly let us know your order number? We will check what caused the problem and improve to avoid the same thing happen in the future.

Thank you for your help.

Best regards
CS Team of Tmart.com”


Rating 6/10
3/5
2016-09-01

Order Tracking

"I would like to have better order tracking and notification after buying stuff."

This review was modified by mpylam on September 01 2016 09:39:43 AM
Rep reply posted Sep-11-2016

A rep from Tmart, Tmart, has responded

“Dear Customer,

Thank you for your feedback.

Could you please tell us more information about the problem you have met in tracking and notification? We will do our best to improve it.

Thank you for your help.

Best regards
CS Team of Tmart.com”


Rating 10/10
5/5
2016-09-01

sastifaction very good

"i buy lot of thing from tmart . i'm very glad for shippement and quality of the product. Never receive complint from my coustumer."

This review was modified by stlouid on September 01 2016 05:22:38 AM

No Avatar

Verified Customer
Rating 6/10
3/5
2016-08-28

There is a lot of room for improvement

"For most items on the website are cheap, however many don't work. I have bought battery charger that battery wouldn't fit. Some electronic items barely work - mean most features work and the rest fail. I have tried few times and many items work well, but feel like rolling the dice. I give it 3-stars because when you try to reach their customer service they do try their best to help you like refund or replace whenever they can.

Lastly if you pay with credit card - you will get charged international conversion fee for your transaction from your CC company. TMart doesn't charge you - your credit card company does because technically TMart is an international company located in Asia.
"

Rep reply posted Aug-29-2016

A rep from Tmart, Tmart, has responded

“Dear Customer,

Thank you for your feedback.

We have a QC team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed in the factory line. But sometimes the product will be damaged on the way of shipping, we have return policy for all products you bought from Tmart.com. Please kindly let us know your order number so that we can check it for you, or you can contact us directly by Ticket or Livechat, we will solve the problem for you:
http://helpcenter.tmart.com/ticket/index

Thank you for your understanding.

Best regards
CS Team of Tmart.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-08-28

TMart is very good to shop online!! Thanks guys!!

"I'm very satisfy with my order, shop at t- mart!!!! "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-08-28

Illuminating

"I was happily surprised that the head light worked as advertised. It's very bright and keeps my hands free to do all kinds of tasks. Thank you for the bright ideas!"


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