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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Tmart
    • Address: unit 01A, 10/F, Carnival Commercial Building,18 Java Road, North Point, Hong Kong
    • Contact: CustomerCare@Tmart.com
    • Phone: 732-348-8096
    • Customer Support: n/a
    • Business Hours: 9AM to 6PM Mon.to Fri.(New York Time)
    • Fax: 7182288921

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.74/10 5.74/10
    Chance of future purchase: Rating 1.96/10 1.96/10
    Shipping & packaging: Rating 2.28/10 2.28/10
    Customer service: Rating 1.25/10 1.25/10
    Return/Replacement policy: Rating 1.29/10 1.29/10

1,976 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"My product came on time & with No damage, I am a satisfied customer :)
"


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Verified Customer
Rating 10/10
5/5

"Been dealing with Tmart for several years. Continue to deal with them. "


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Verified Customer
Rating 10/10
5/5

"I'm glad I found Tmart!!!"


Rating 2/10
1/5

"The WORST company I have A ever ordered from. I ordered a battery for my laptop. After finding out my laptop is just fried I wanted to return it. They made me pay for shipping to return the product because they said I ordered the wrong product which I did not. Now it has been over a week and they keep making excuses as to why they cannot refund me. Will be filing fraud today."

Rep reply posted May-14-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for all inconvenience caused by us.
We notice you have returned the item.
But due to there is something wrong of your PayPal account, we still haven't issued refund for you.
Would you please tell us a new PayPal account for the refund?
Thanks in advance!

Best wishes,
Tmart Service Team”


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Verified Customer
Rating 10/10
5/5

"Very high quality for the price on the Tiara's. Fast shipping! Great retailer!"


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Verified Customer
Rating 10/10
5/5

"Item was delivered promptly."


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Verified Customer
Rating 10/10
5/5

"All went well with my order."


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Verified Customer
Rating 10/10
5/5

"Works great. I am very pleased!"


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Verified Customer
Rating 2/10
1/5

"they sent me a defective product and then said they had no record of selling it. They sent me an email thanking me for my payment that contained the order number and the SKU numbers for the two items i ordered. when i told them of the defective item they said i never ordered it. however they took my money and delivered both items. threw the defective item in the trash. now out$18.77. some china person is smiling. got another foolish american. Obama wants a free trade deal with these people. I think not"

Rep reply posted May-14-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry, we can not find your order#:1504077f88dl.
Would you please contact with our online service and tell us your email address, full name or the transation number of your order?
So that we can check it for you. Thanks in advance!

----------------------------------------------------------
Dear Customer,
Sorry for all inconvenience caused by us.
Would you please tell us the order#? Than we can check it for you.
Or you can also contact with our live chat staff and telling them the details of your problem.
Here is link:
http://www.tmart.com/support/live-chat.html
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team”


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Verified Customer
Rating 10/10
5/5

"My shopping experience with Tmart has been wonderful. The products service and price cant be beat. They are my first choice when shopping online.




"


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Verified Customer
Rating 10/10
5/5

"GREAT transaction! I highly recommend this seller! Buy with confidence!"


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Verified Customer
Rating 10/10
5/5

"I was pleased with the ease of purchase, the promptness of shipment, and the performance of the product.Thank you for
your service.
"


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Verified Customer
Rating 10/10
5/5

"It was here way before the supposed ship date."


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Verified Customer
Rating 10/10
5/5

"everything came way before expected and was just as ordered,great experience"


Rating 2/10
1/5

"I WAS GOING TO PLACE A ORDER FOR SOME RECHARGABLE BATTERIES AND SOME OTHER MERCHANDISE...........PUT THE BATTERY ORDER IN SHOPPING CART BUT, NEVER DID ORDER.....DELETED IT FROM SHOPPING CART......WHEN CREDIT CARD BILL CAME IN , I WAS CHARGED $11.40 FOR THE BATTERIES.....NEVER RECIEVED ORDER OR ANYTHING....THEY HAVE NO TELEPHONE #.....GOT IN TOUCH WITH A WANG CIMIER BY LIVE CHAT....SHE CAN'T FIND A ORDER...GUESS NOT I NEVER ORDERED IT !....BUT GOT CHARGED FOR IT !!!...TRIED TO EXPLAIN WHAT HAPPENED, SHE NEVER ANSWERED BACK !!!....GAVE HER THE # FOR PAY PAL WHERER IT WAS CHARGED, ALL OTHER INFO....NOTHING WORKED !!!...I ASK FOR A SUPERVISOR...NOTHING !!!....SHE NEVER ANSWERED BACK !!!.....THEY SCREW UP SOMETHING AND CHARGE YOU FOR IT AND THEN CAN'T STRAIGHTEN IT OUT !!! YOU GET SCREWED !!!!...DON'T PUT SOMETHING IN SHOPPING CART AND LEAVE IT, EVEN FOR A FEW MINUTES....THEY WILL CHARGE YOU FOR IT AND THEN YOU GET SCREWED!!!!....I NEVER ORDERED THESE BATTERIES CAUSE I WAS GOING TO PURCHASE SOMETHING ELSE ALSO, BUT THEY DIDN'T HONOUR MY POINTS I HAD SO I DIDN'T EVEN ORDER THE BATTERIES !!!!....BUT , BOY DID I PAY FOR THEM !!! NOW I WILL HAVE TO CHANGE CREDIT CARD # AND DISPUTE CHARGE !!!! AVOID ORDERING OR EVEN PUTTING SOMETHING IN THE SHOPPING CART!!!!....THE ONLY WAY THEY CHARGED MY CREDIT CARD WAS CAUSE I PLACED AN ORDER A FEW DAYS BEFORE AND THEY HAD THE # AND WENT CRAZY WITH IT !!!...AVOID THESE PEOPLE !!!! BE SMART !!!
"

Rep reply posted May-14-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for the trouble you met?
Maybe the order is fail generated.
Would you please contact with our online service again and tell us the transation ID.
So that we can check it for you.
Thanks in advance!

Best wishes,
Tmart Service Team”


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