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Stores > Tmart
  • Tmart
    • Address: unit 01A, 10/F, Carnival Commercial Building,18 Java Road, North Point, Hong Kong
    • Contact: CustomerCare@Tmart.com
    • Phone: 732-348-8096
    • Customer Support: n/a
    • Business Hours: 9AM to 6PM Mon.to Fri.(New York Time)
    • Fax: 7182288921

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.91/10 8.91/10
    Chance of future purchase: Rating 8.63/10 8.63/10
    Shipping & packaging: Rating 7.63/10 7.63/10
    Customer service: Rating 8.56/10 8.56/10
    Return/Replacement policy: Rating 7.77/10 7.77/10
Voice your opinion! Review Tmart by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2016-12-05

Part was fully functioning

"The part got my Mac Pro charging normally."


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Verified Customer
Rating 6/10
3/5
2016-12-04

"Th whole procedure took a little longer than expected, but with some patience, everything turned out OK in the end, so I am now ssatisfied!"


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Verified Customer
Rating 6/10
3/5
2016-12-01

Blessed the items weren't destroyed.

"I ordered two fans, the shipping container was a semi padded envelope that left the boxes inside crushed, and the watch was the cheapest piece of crap, with faux dials, and the battery was dead, which probably cost more than the watch, the only luck with Tmart is their return policy, which is like Christmas, you forget what is coming after waiting 4 weeks to get any thing from China."


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Verified Customer
Rating 4/10
2/5
2016-12-01

I've heard all the excuses. what next ?

"Where are my R/V tire covers?"

Rep reply posted Dec-05-2016

A rep from Tmart, Tmart, has responded

“Dear customer,
It is our honour to help you and give you a satisfied solution.

But would you please tell us the order number for better checking?

Please don't worry,the customers always receive their parcels or refund.

In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html”


Rating 8/10
4/5
2016-12-01

Cheap prices with a price?!

"Title says it..good prices but not a good way of redeeming Tmart points. Only %10 towards next order doesn't make it worth it"

This review was modified by GSS401 on December 01 2016 03:23:24 AM

Rating 8/10
4/5
2016-11-30

Store quality is above average, but not the best.

"Most of the products can be bought only on sales. The bulk at other stores. Disappointing quality goods. This applies to batteries of laptops, the quality is below the stated descriptions. Delivery is quite fast and good packaging.
"


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Verified Customer
Rating 10/10
5/5
2016-11-29

Need something quick - Tmart does it extremely WELL!

"Second laptop battery ordered from Tmart. Super fast delivery and quality products. Thank you!"


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Verified Customer
Rating 8/10
4/5
2016-11-29

ALMOST Exelent

"MOSTLY SATISFIED EXEPT THE 2 POWER SUOOLY ...ONE WAS DEAD ON ARRIVAL
I DID NOT BOTHER RESENDING JUST DUMPT IT IN THE GARBAGE
"


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Verified Customer
Rating 8/10
4/5
2016-11-28

issues...

"Software does not work well for Android or needs major updates. Synchronization a problem, watch seems to be OK, just wish it worked better with my Galaxy Note 4."


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Verified Customer
Rating 10/10
5/5
2016-11-26

very much needed

"we bought a foreclosed house not finished. not enough batteries for all the work needing to be done. now we have ones charging while using the other one. came faster than i expected. great price."


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Verified Customer
Rating 10/10
5/5
2016-11-26

Very Satisfied

"Changed my mind after ordering. Order was cancelled with no problems at all. Good communication."


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Verified Customer
Rating 2/10
1/5
2016-11-23

Never received my order

"This company has been the most frustrating company I have ever ordered on line. My order continued to be cancelled even eggnog they asked to see a photo of my credit card. That request scares me. Even after complying, and accepted by my credit card got the charge, it was still cancelled with no explanation."

Rep reply posted Nov-24-2016

A rep from Tmart, Tmart, has responded

“Dear customer,
Firstly,we are so sorry for inconvenience caused.

And in order to confirm the security of the orders,we have a system of risk control.

For this issue you point,would you please tell us the order number for better checking on our system?

It is our honour to help you solve it as soon as possible,thanks for your understanding.

In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Have a nice day.


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Verified Customer
Rating 10/10
5/5
2016-11-22

Just what I wanted

"The inks are well packaged and arrived in a timely manner.
"


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Verified Customer
Rating 10/10
5/5
2016-11-21

BATTERY DEAL , THEN ADDED A NITECORE MULTI CHARGER , PERFECT SOLUTION

"10 BATTERIES FOR MY TM-26 FLASHLIGHT , THEN ADD A MULTI DIGITAL CHARGER FOR ANY RECHARGEABLE BATTERY , DEFINITELY ALL SET FOR ANY OUTAGE "


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Verified Customer
Rating 10/10
5/5
2016-11-18

One of the best on line shopping experience!

"I like to buy on TMART because they always have the right tool and gift when I need it.One of the best thing is, they have warehouse in the US."


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