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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Tmart
    • Address: unit 01A, 10/F, Carnival Commercial Building,18 Java Road, North Point, Hong Kong
    • Contact: CustomerCare@Tmart.com
    • Phone: 732-348-8096
    • Customer Support: n/a
    • Business Hours: 9AM to 6PM Mon.to Fri.(New York Time)
    • Fax: 7182288921

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.19/10 5.19/10
    Chance of future purchase: Rating 2.13/10 2.13/10
    Shipping & packaging: Rating 2.10/10 2.10/10
    Customer service: Rating 1.50/10 1.50/10
    Return/Replacement policy: Rating 1.88/10 1.88/10

2,076 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"I received the product in a timely fashion and in perfect condition. My only issue was the lack of the "included" battery for the drawing pen. "

Rep reply posted Jul-08-2015

Tmart, Tmart rep has responded

“Dear Customer,
Thank you for your positive feedback.We will continue to do our best to serve you. Have a nice day!”


No Avatar

Verified Customer
Rating 10/10
5/5

"Great experience with Tmart"

Rep reply posted Jul-08-2015

Tmart, Tmart rep has responded

“Dear Customer,
Thank you for your positive feedback .Your encouragement will keep us moving forward .We are look forward to doing business with you in future. Have a nice day!”


No Avatar

Verified Customer
Rating 10/10
5/5

"great product and great delivery... Thanks

"

Rep reply posted Jul-08-2015

Tmart, Tmart rep has responded

“Dear Customer,
Thank you for your positive feedback .Your encouragement will keep us moving forward .We are look forward to doing business with you in future. Have a nice day!”


No Avatar

Verified Customer
Rating 10/10
5/5

"As described, good communication, quick ship"

Rep reply posted Jul-08-2015

Tmart, Tmart rep has responded

“Dear Customer
Thank you so much for your encouragement and support.
This can become a motive force to keep us going!”


No Avatar

Verified Customer
Rating 10/10
5/5

"I have always been completly satisfied with Tmart service"

Rep reply posted Jul-08-2015

Tmart, Tmart rep has responded

“Dear Customer
Thank you so much for your encouragement and support.
This can become a motive force to keep us going!”


No Avatar

Verified Customer
Rating 10/10
5/5

"Nice price, quick delivery! :-)"

Rep reply posted Jul-08-2015

Tmart, Tmart rep has responded

“Dear Customer,
Thank you for your positive feedback.We will continue to do our best to serve you. Have a nice day!”


No Avatar

Verified Customer
Rating 8/10
4/5

"Time will tell if the stand for a reasonable time."

Rep reply posted Jul-08-2015

Tmart, Tmart rep has responded

“Dear Customer
Thank you so much for your encouragement and support.
This can become a motive force to keep us going!”


No Avatar

Verified Customer
Rating 4/10
2/5

"Usually this company packs orders well, this order was NOT packed well"

Rep reply posted Jul-08-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our live chat staff and telling them the details of your problem?
Here is link:
http://www.tmart.com/support/live-chat.html
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team”


Rating 2/10
1/5

"Poor quality items are sold by this company. They are basically fake stuff made in China. The sockets I bought from them burnt. They would not even give a refund for the rest of them which I do not dare to use in case my house burns down. The customer service using the live chat is useless as they have very poor English. Don't get bitten by this company, value your safety and do not purchase from them."

Rep reply posted Jul-08-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our live chat staff and telling them the details of your problem?
Here is link:
http://www.tmart.com/support/live-chat.html
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team”


No Avatar

Verified Customer
Rating 10/10
5/5

"Over all I have been very pleased with Tmart. The only problem that I have had is with shipments from China. They always take a long time and are difficult to track e.g. China Post."

Rep reply posted Jul-08-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for all inconvenience caused by us.
Due to it is international mail, the parcels may be delayed by many factors.
So our policy request customers to wait the maximum 45 days.
Hope you will understand that. But please don't worry! If you can't received your parcel at that time.
Please contact with our live chat staff and telling them the details of your problem, we will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team”


No Avatar

Verified Customer
Rating 10/10
5/5

"Great stock , with the right price."

Rep reply posted Jul-08-2015

Tmart, Tmart rep has responded

“Dear Customer,
Thank you for your positive feedback .Your encouragement will keep us moving forward .We are look forward to doing business with you in future. Have a nice day!”


No Avatar

Verified Customer
Rating 10/10
5/5

"Product received was as specified and delivered as promised. Price was also great.
"

Rep reply posted Jul-08-2015

Tmart, Tmart rep has responded

“Dear Customer,
Thank you for your positive feedback.We will continue to do our best to serve you. Have a nice day!”


No Avatar

Verified Customer
Rating 10/10
5/5

"I bought a collar that vibrates and shocks to train my dog Lilly. She is a year and 4 months old. Has a few bad habits. Like putting her paws up on the counters when she see food up there. I have been working with her on saying leave it. and I have used the vibrate side only. She is learning fast. I love the product. its helped out a lot. When I have people over she sits quietly for me and not jump all over my friends any more. "

Rep reply posted Jul-08-2015

Tmart, Tmart rep has responded

“Dear Customer,
Thank you for your positive feedback.We will continue to do our best to serve you. Have a nice day!”


No Avatar

Verified Customer
Rating 10/10
5/5

"Fast Shipping Thank
Just a problem when I want you send a Email it no address
for contacted Tmart ..
Your tracking that you send by Email why is no tracked by canada post ...
Thank
Jeannot


"

Rep reply posted Jul-08-2015

Tmart, Tmart rep has responded

“Dear Customer
Thank you so much for your encouragement and support.
This can become a motive force to keep us going!
If you need more help,you can contact with us.
Here is link:
http://www.tmart.com/support/live-chat.html
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team”


No Avatar

Verified Customer
Rating 2/10
1/5

"This webside do not billing adress and shiping adress separate . Whap happen whe u want to sed a gifht to somebody or never at home becuse u work all day ? . And this webside ask for to many question before they can send you for what u pay orady ."

Rep reply posted Jul-08-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our live chat staff and telling them the details of your problem?
Here is link:
http://www.tmart.com/support/live-chat.html
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team”


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