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Stores > Tmart

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Tmart
    • Address: unit 01A, 10/F, Carnival Commercial Building,18 Java Road, North Point, Hong Kong
    • Contact: CustomerCare@Tmart.com
    • Phone: 732-348-8096
    • Customer Support: n/a
    • Business Hours: 9AM to 6PM Mon.to Fri.(New York Time)
    • Fax: 7182288921

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.21/10 5.21/10
    Chance of future purchase: Rating 2.69/10 2.69/10
    Shipping & packaging: Rating 3.10/10 3.10/10
    Customer service: Rating 2.60/10 2.60/10
    Return/Replacement policy: Rating 1.54/10 1.54/10

2,342 Customer Reviews

Rating 2/10
1/5
2015-12-18

"Worst place to buy from ever. I ordered tattoo supplies from them including 40 1.0oz bottles of ink. When my package arrived (after two week instead of the 5-7 days I was told) the bottles I received were 0.2oz. They have admitted that the info on their site was wrong but don't want to ship me 1oz bottle like their site said. They insist that I keep the 0.2oz bottles and settle for a $6 refund. I have lost business due to waiting so long and now I have 1/5th the ink I had purchased."

This review was modified by apocalypse2011 on December 18 2015 12:34:36 AM
Rep reply posted Dec-20-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-12-17

"Very good timely service and I am satisfied"


No Avatar

Verified Customer
Rating 8/10
4/5
2015-12-17

"Received my item and it works well"

This review was modified by Bouchardbsp on December 20 2015 05:43:08 PM
Rep reply posted Dec-20-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-12-17

"Totally satisfied, easy transaction and great delivery time."

This review was modified by sanfordjm71225 on December 18 2015 05:01:08 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2015-12-16

"Good price, delivery on time"


No Avatar

Verified Customer
Rating 8/10
4/5
2015-12-16

"I give 4 stars because I never give perfect rating ! .. Product and shipping are as expected A++"


No Avatar

Verified Customer
Rating 2/10
1/5
2015-12-15

"I have received I/R light from you and I came see a faint I/R light and when I tried it out a night I could not see any difference with it on or off, it was just a dark screen. I have two cameras and it is the same. I had some one ells try it on two cameras and they said the same. This thing is useless to me and I want to send it back. I need from you return shipping instruction, so I get my refund. This is my second request.
DHA
"

Rep reply posted Dec-15-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-12-15

"Quick, efficient and delivered as promised."


No Avatar

Verified Customer
Rating 6/10
3/5
2015-12-14

"Out of 2 items I've ordered, only one arrived within 4 weeks.
Still waiting for the second item.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2015-12-14

"Great to do business with
ordered products arrived fast and timely
"


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Verified Customer
Rating 10/10
5/5
2015-12-13

"Good value for money. Timely delivery. "


No Avatar

Verified Customer
Rating 10/10
5/5
2015-12-12

"I am very pleased with my items.. these items are just what I've been looking for. Great sound!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2015-12-12

"Very courteous, & professional, delivery was fast. Though I returned the item purchased, the overall experience was excellent, great communication and response from "Lilly". Looking to do business with you again."


No Avatar

Verified Customer
Rating 10/10
5/5
2015-12-11

"Great selection and great prices"


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Verified Customer
Rating 2/10
1/5
2015-12-09

"I STILL TO THIS DAY HAVE NOT RECEIVED MY ORDER WHATS GOING ON WITH THAT SENT MANY EMAILS NO REPLY VERY VERY UNHAPPY!!!!!"

Rep reply posted Dec-09-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team”


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