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RatingsRating
Store InformationStore Info
Full Rating Profile
TmartCoupons
  • Tmart

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: unit 01A, 10/F, Carnival Commercial Building,18 Java Road, North Point, Hong Kong
    • Contact: CustomerCare@Tmart.com
    • Phone: 732-348-8096
    • Customer Support: n/a
    • Business Hours: 9AM to 6PM Mon.to Fri.(New York Time)
    • Fax: 7182288921

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.28/10 5.28/10
    Chance of future purchase: Rating 1.64/10 1.64/10
    Shipping & packaging: Rating 1.86/10 1.86/10
    Customer service: Rating 0.85/10 0.85/10
    Return/Replacement policy: Rating 0.96/10 0.96/10

1,912 Customer Reviews

Rating 2/10
1/5
modified review posted

"The Plantronic M50 was not the original brand new in the box. Tmart falsely advertised it as new. I contacted them then they told that it is a refurbished. None of the functions work as a Plantronic M50. They refused to send me a Return Shipment label but wanted me to pay for the return. I will never order anything from them again."

modified review Rep reply posted Apr-07-2015

Tmart, Tmart rep has responded

“Hi vcdarnell,
Would you please tell us more details about the problem you met?
Besides, we have showed its functions on our website.
If any different, please contact with our service to solve your problem.
Thanks in advance! Have a nice day!
If you have any problem,you can also contact our online service:
http://www.tmart.com/support/live-chat.html

Best wishes,
Tmart Service Team”


Rating 10/10
5/5
modified review posted

"Great quality and service."


Rating 10/10
5/5
modified review posted

"Never have had any trouble with orders from T-mart. Always came on time when it was in a US warehouse.As for China or any country across the ocean it does take awhile but I always got it.You just have to check where it is located.I will keep ordering from T-mart in the future.They have Pay-Pal and that is a plus for them and your order."


Rating 10/10
5/5
modified review posted

"Good price, very quick service."


Rating 10/10
5/5
modified review posted

"With amazingly low prices and most products available from U.S. direct (for fast U.S. delivery) Tmart has quickly become one of my favorite stores!"


Rating 8/10
4/5
modified review posted

"product was great free shipping even greater"


Rating 2/10
1/5
modified review posted

"No email to inform me it's shipped. Finally got my order, just one item- Samsung Galaxy Tab 2 usb cable today."

modified review Rep reply posted Apr-07-2015

Tmart, Tmart rep has responded

“Hi KayBon6670,
Your order was partly shipped.
The unshipped item is SKU: 88015078*1, and it has sold out on our US warehouse.
Would you please contact with our service to solve it for you?
Thanks in advance! Have a nice day!
If you have any problem,you can also contact our online service:
http://www.tmart.com/support/live-chat.html

Best wishes,
Tmart Service Team”


Rating 2/10
1/5
modified review posted

"I have been waiting a month for 3 items. On 3/4/2015 is when I placed the order. Now it is 4/5/2015 and no items. I've looked up my orders and the 3 items are not listed. So I guess I will not receive them. They are a rip off. Every time I chat with them they always say (it was shipped from are international warehouse ) it will be another 2-3 weeks. I guess the best thing to do is call BBB with a complaint. I ordered a watch from them at one time and the batteries were dead. I am tried of there crap. I am done with T Mart. I will NEVER order from them again. NEVER"

modified review Rep reply posted Apr-07-2015

Tmart, Tmart rep has responded

“Dear BugsBunny2001,
Sorry for making you waiting!
We have sent you an email about the shipping information about your orders.
Would you please wait another 2-3 weeks for the parcels?
Thanks in advance!
If you have any problem,you can also contact our online service:
http://www.tmart.com/support/live-chat.html
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 10/10
5/5
modified review posted

"very good price and good quality"


Rating 4/10
2/5
modified review posted

"still havent recieved my order"

+ Read user comments
modified review Rep reply posted Apr-07-2015

Tmart, Tmart rep has responded

“Hi daddywhite1,
Would you please contact with our online service and ask them to helped to check it for you?
Thanks in advance!
If you have any problem, please contact our online service:
http://www.tmart.com/support/live-chat.html
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 2/10
1/5
modified review posted

"My first orders with Tmart were without problems and the items I did receive worked well and I was satisfied with the service. However in Sept 2014 I placed an order which included items for Christmas, and I'm still waiting for some of that order... it's April 2015! I've tried to email the company, but apparently they no longer use email. So I've resorted to the only other option for contacting Tmart... WebChat. I've had 3 long "conversations" and each time I've been told the items have been posted, (and some of them were), but when I've been adamant that items are missing I've been told they delayed the delivery because some items were out of stock - I've been offered and accepted and received a refund for the out of stock items. However, the most important item of my order is not out of stock, and has still not been sent, despite my being told in the webchat that it would be sent and should arrive within 5 weeks. It's become more than ridiculous and I am furious that I have to keep spending my precious time chasing a company that cannot or will not honour it's promises. I will never be ordering from Tmart again. "

modified review Rep reply posted Apr-07-2015

Tmart, Tmart rep has responded

“Hi Mandy,
Sorry for making you waiting so long!
For the unshipped items, SKU:14006236*1?81010546*1?CV191PU*1 .
The SKU: 13008948 need 3-7 days to restock.
Would you like to wait for it or cancel the unshipped items?
Would you please contact with our service again and ask them to solve this issue refund you.
Thanks in advance!
If you have any problem,you can also contact our online service:
http://www.tmart.com/support/live-chat.html
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 10/10
5/5
modified review posted

"order was ship in a timely manner"

+ Read user comments

Rating 10/10
5/5
modified review posted

"always been satisfied with the t mart customer service"


Rating 4/10
2/5
modified review posted

"took over a month to get our packages"

modified review Rep reply posted Apr-07-2015

Tmart, Tmart rep has responded

“Hi crymsontear1,
Parcels shipped from our warehouse to overseas will take about 4-6 weeks to reach.
Hope for your patience and understanding!
If you have any problem,you can also contact our online service:
http://www.tmart.com/support/live-chat.html
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 10/10
5/5
modified review posted

"Received the order quickly.I am very happy with my new extended life cell phone batteries,Thanks"


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