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RatingsRating
Store InformationStore Info
Full Rating Profile
TmartCoupons
  • Tmart
    • Address: unit 01A, 10/F, Carnival Commercial Building,18 Java Road, North Point, Hong Kong
    • Contact: CustomerCare@Tmart.com
    • Phone: 732-348-8096
    • Customer Support: n/a
    • Business Hours: 9AM to 6PM Mon.to Fri.(New York Time)
    • Fax: 7182288921

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.42/10 5.42/10
    Chance of future purchase: Rating 2.17/10 2.17/10
    Shipping & packaging: Rating 2.42/10 2.42/10
    Customer service: Rating 1.12/10 1.12/10
    Return/Replacement policy: Rating 1.07/10 1.07/10

1,858 Customer Reviews

modified review posted

"Still waiting for my delivery. "


Rating 10/10
5/5
modified review posted

"Very fast shipment. Product as described."


Rating 10/10
5/5
modified review posted

"Product arrived in working order in the time promised. Would recommend using this website. I haven't had an issue to return anything yet so I cannot comment on customer service from that aspect. "


Rating 6/10
3/5
modified review posted

"Some time delivery is quick and some tine back order products take too long to restock"

modified review Rep reply posted Mar-20-2015

Tmart, Tmart rep has responded

“Hi valbonard,
Sorry for the inconvenience!
Next time, if the item doesn't be shipped out in time.
You can contact with our online service to check the details for you.
Thanks for your support and understanding in advance!
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 10/10
5/5
modified review posted

"Excellent price and great product. A little slow on delivery, but worth the wait."


Rating 6/10
3/5
modified review posted

"Tmart service was good but the product quality was extremely pathetic."

modified review Rep reply posted Mar-20-2015

Tmart, Tmart rep has responded

“Hi jophin2000,
Sorry for the inconvenience!
If the items have any problem, you can contact with our online service to resolve the issues.
Thanks for your support and understanding in advance!
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 2/10
1/5
modified review posted

"Ordered an electric guitar it came broke but it had to be shipped from warehouse in that condition because neck has a big chip where it connects to the body and the neck is not flush an attached to the body properly. Now cannot get a hold of anyone to return or get a refund been trying for over a week

now tmart responded to this post and asked me to contact their customer service the same way ive been trying every day for the last month with nothing being resolved, tried again with nothing happening. If tmart wants to do the proper thing they can contact me from my information on my order. My order # is 150302aktq53
"

modified review Rep reply posted Mar-20-2015

Tmart, Tmart rep has responded

“Hi jeffamybreen,
Sorry for the inconvenience caused by us!
For the issue, would you please send us a picture to show the problem?
Please contact with us at:
http://www.tmart.com/support/live-chat.html
Thanks in advance!

Best wishes,
Tmart Service Team
---------------------------------------------------------
Our online service has helled you to reslove this issue, and we have sent you return lable.
Please return the defective item, then we will issue you full refund.
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 10/10
5/5
modified review posted

"I ordered a couple of products from TMart, received them in an appropriate timing and am satisfied with the order."


Rating 10/10
5/5
modified review posted

"good to deal with, generaly fast delivery"


Rating 2/10
1/5
modified review posted

"They are the worst online company I have ever dealt with.
If it was just the lenght of time for the products to arrive, you might give them a pass. But no, I have for 2 x Months trying to sort out an order I have with them and I have reach the limit of my patence, even doe I'm out of pocket by just shy of €70 . You name it they have done it with this order. If it wasn't for the fact that I have spent hundreds of euro's in the past, I would name them as con artists.
But they are doing a great impression of it, and I would not be surprised if they suddenly close down and reopen with a different name!!!
"

modified review Rep reply posted Mar-20-2015

Tmart, Tmart rep has responded

“Hi Richard56,
Sorry for the inconvenience caused by us!
For the issue, would you please contact with our online service again?
For the defective items, you can choose refund or reship.
Thanks in advance!

If you have any problem,you can also contact our online service:
http://www.tmart.com/support/live-chat.html
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 8/10
4/5
modified review posted

"The price of items keep changing. This is very inconvenient and unfair.Everything else is good."


Rating 10/10
5/5
modified review posted

"lovely quality products , quick service"


Rating 8/10
4/5
modified review posted

"Good price for the low Quality,
Quick shipping.
"


Rating 2/10
1/5
modified review posted

"Slow shipping, never got item, contacted support and they were rush to get off the chat. Always saying bye after each line. Claim my pkg is coming, no tracking number. Said it may be 3-6 weeks. Do not order from them. They are cheap for a reason!"

modified review Rep reply posted Mar-10-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for the inconvenience caused by us!
We have sent you an email about the shipping information of your order.
Would you please wait another 3-6 weeks for it?
Thanks in advance!
If you have any problem,you can also contact our online service:
http://www.tmart.com/support/live-chat.html
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 10/10
5/5
modified review posted

"Very happy with purchase and delivery. Have made other order since and informed friends and family about Tmart.

Henry
"


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