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RatingsRating
Store InformationStore Info
Full Rating Profile
TmartCoupons
  • Tmart
    • Address: unit 01A, 10/F, Carnival Commercial Building,18 Java Road, North Point, Hong Kong
    • Contact: CustomerCare@Tmart.com
    • Phone: 732-348-8096
    • Customer Support: n/a
    • Business Hours: 9AM to 6PM Mon.to Fri.(New York Time)
    • Fax: 7182288921

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.60/10 5.60/10
    Chance of future purchase: Rating 1.86/10 1.86/10
    Shipping & packaging: Rating 2.37/10 2.37/10
    Customer service: Rating 1.04/10 1.04/10
    Return/Replacement policy: Rating 0.66/10 0.66/10

1,788 Customer Reviews

Rating 10/10
5/5
modified review posted

"The items are good quality. I was very happy with the product for the price I paid. I will shop Tmart again in the future and will recommend it to my friends."


Rating 2/10
1/5
modified review posted

"horrible company. I Didn't get my order in time. I paid extra for the express service and still didn't get it in time. They wouldn't cancel my order or refund me 100 %. No phone to call or supervisor to talk to. Worst customer service I have even dealt with."

modified review Rep reply posted Feb-06-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for the inconvenience caused by us!
Your order was shipped from our HK warehouse on 2015-02-04.
Here is the tracking# for your order: 9076461892.
you can track the status via:
http://www.dhl.com/en.html
It usually takes about 1-3 weeks for delivering.
Please wait a little longer for it.
If you have any problem,please contact our live support.
Here is the link:http://www.tmart.com/support/live-chat.html
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 8/10
4/5
modified review posted

"Everytime I order from Tmart (3 times) they require me to send them a photo of my credit card before they process my order. This causes an unnecessary delay."

modified review Rep reply posted Feb-06-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for the inconvenience caused by us!
Could you kindly please tell us the order#? Then we can check it for you.
Or you can also contact with our onlive service to help you resolve this issue.
Here is link:http://www.tmart.com/support/live-chat.html
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 10/10
5/5
modified review posted

"Hey Tmart, my order came exactly how it was and right time so I said job well done."


Rating 8/10
4/5
modified review posted

"Quality of item received is marginal at best."


Rating 8/10
4/5
modified review posted

"Quality of products tends to vary a lot."


Rating 10/10
5/5
modified review posted

"Bought my first item, a NUX OD-3 Overdrive guitar pedal, from Tmart and wasn't sure what to expect. Shipped from US warehouse and arrived in 5 days. A little slow but no problems. Works as it should with no problems. $16 including shipping. $40 anywhere else! I will buy from them again for sure."


Rating 10/10
5/5
modified review posted

"As Advertised, Fars shipping, Great quality"


Rating 8/10
4/5
modified review posted

"I am still waiting on an order(1501018YDH8R) shipped around 7th of January. Ive received parcels from tmart that were dated after the 12th Jan.
Products are fine but delivery leaves much to be desired.
"

modified review Rep reply posted Feb-06-2015

Tmart, Tmart rep has responded

“Dear Customer,
We have sent you an email about the shipping information of you order.
Would you please wait another 2 weeks for it?
And recently, please try to keep confirming it with local post office.
Thanks for your patience and understanding in advance!
If you have any problem,please contact our live support.
Here is link:http://www.tmart.com/support/live-chat.html
Have a nice day!

Best wishes,
Tmart Service Team”


Rating 10/10
5/5
modified review posted

"Fast service, inexpensive products, free shipping, really good company. "


Rating 10/10
5/5
modified review posted

"item quality was excellent-processing was quick and free shipping was a bonus,I'm just preparing another order now. also, the wide variety of items featured in the e-mail bulletin is just GREAT!!"


Rating 2/10
1/5
modified review posted

"The watch I ordered came without instructions on how to operate it. It was a "deal" price...and I'm a senior citizen...who only wanted to be able to see the time during the night. So I was very distressed that yet another item had come from China without instructions in English ( or any other language) and therefore a hit and miss failure to get it to work consistently."

modified review Rep reply posted Feb-06-2015

Tmart, Tmart rep has responded

“Dear Customer,
Sorry for the inconvenience caused by us!
Could you kindly please tell us the order#? Then we can handle problem for you easily.
Or you can also contact with our onlive service to help you resolve this issue.
Here is link:http://www.tmart.com/support/live-chat.html
Have a nice day!”


Rating 10/10
5/5
modified review posted

"It came on time and promptly... Good packing.
There was a bit of confusion, how it was paid for thru PayPal... The instruction could have been clearer.
"


Rating 10/10
5/5
modified review posted

"well, what can i say - Tmart delivers again... as always! i don't know how they manage to stay above the competition with their ridiculously low prices coupled with free shipping! it's like my receiving free gifts everyday!

i've got to hand it to you, guys... you got me with your almost-free low price and with free shipping, i'm sold!
"


Rating 10/10
5/5
modified review posted

"I am very satisfied except the fact that I cannot buy e-cigs or flavoring with paypal which probably has nothing to do with Tmart, but if you can somehow fix this it would be awesome. Anyway Tmart is my favorite place to shop"


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