Computer Hardware & Software
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"The product arrived a day earlier than promised and was reasonably well packaged. As it turns out, I returned the product for a refund because the video card actually made my display worse to look at (this was not the fault of TigerDirect).The refund process was very straightforward and easy to complete. I was able to print out a return label and complete everything online without a hassle.My only complaint with the entire ordering process is their pushing of the extended warranty option - once when ordering and twice while checking out is too many times to ask AND put a click-through graphic on the ordering page is all too much. "
"I bought the PC Tuneup disc after pressure from the salesman. I used it, and didn't think it added any value to my laptop. I originally called to order additional memory for my computer - I did not like the pressure from the salesman to by an additional product. I have since sent in a form to have my money returned for the PC tuneup."
"TigerDirect has terrible service. The merchandise itself is fine. But the ordering process was terrible. When I asked for a simple price match, the wait was long. After they granted me a price match, they mistakenly sent me a gift card of $5. As of today, the issue still not resolved. It is only $5 but I am glad it is only $5.By the way this is my first time and probably will be the last time (except to use the dumb $5 gift card refund)"
"Can't return item, only exchange which is wrong! Don't like the service, item, or return policies. I would not reccomend Tiger Direct for any thing!"
"Beats me. I ve ordered a bunch of things from Tiger in the last few days. Plese don't send me a stinkin' iPad."
"Jennifer Moore is my account manager, and she is outstanding. I'm a pretty picky guy but she covers all the bases. If you need advice on products, call or email for quick response. Placing orders? Do it online or via email or phone. Tracking info is automatically emailed to you, too. Sign into your online account to get info on past orders, or just contact Jennifer. I could go on, but suffice it to say that she really leaves nothing to be desired. "
"The product is great and the price terrific. However, I can't say the same for shipment.I placed the order on 3/24 and received a shipment notification and UPS tracking number the next day. But the UPS web site showed no activity on the shipment until 3/29. What was going on from 3/25 until 3/29? No idea. The package was finally delivered on 4/2, eight days after it supposedly shipped. Not the kind of shipment performance I'd expect."
"Thus far I am very SAT. with my 1st. purchase from Tiger Direct. I am looking forward to additional business with you folks. I am an ole retired IBM'er and an electronics nut. I plan to let all my friends know about Tiger Direct as a good source for parts and equipment."
"SERVICE EXCEEDED MY EXPECTATIONS! "
"At the lowest cost shipping option the tracking number they generate isn't in fact track able. Repeated calls (4) finally yielded a clerk who knew what he was doing and checked the mail innovations site where it did show up. Short of that, I was about to call my credit card company."
"The item was shipped with the requirement for a signature upon delivery, though I did not request this when selecting a shipping option. I missed the first attempted delivery, and I asked the carrier on the next day to re-route the package to my work address or remove the signature requirement. The carrier stated it could not modify the shipping terms, but TigerDirect could do so. TigerDirect's representative stated the signature requirement was imposed by the carrier, and that TigerDirect could not alter it. I explained that I have received several thousand dollars worth of merchandise from other merchants with this carrier without a signature requirement. TigerDirect ultimately did agree to have the package intercepted so I could pick it up from the carrier's local delivery hub (~30 minutes from my home). Upon request, TigerDirect also refunded the shipping charges. The product is working perfectly well thus far (I've had it 1 week, and it is providing 3.3 Mbps though I'm paying for 3.0), but this shipping fiasco will likely preclude me from shopping at TigerDirect in the future."
"I have been a long time customer , however lately tiger is getting as bad as the rest . A most recent order that was a multi part order was shipped ( paid for 2 day shipping ) only 1part arrived , no invoice or explanation, 30 minutes on the phone to find out , oh sorry ( that's suposta make it all better ) Why did I pay extra for 2 day shipping if I didn't need it "
"Website advertised that shipping was free, but there was no free shipping option or code that I could use. I called customer service that night and was told there was nothing that they could do."
"Be very careful when ordering from TigerDirect with their rebates. I bought an Intel SSD hard drive with an advertised rebate. After I received the product, I tried to do the rebate, but found out it was outside of the rebate period. TigerDirect should not have advertised the rebate at a time outside of the rebate period."
"I paid $15 for next day shipping and it came 4 days later. Item fine but poor shipping. I got a refund from Tiger Direct. "
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