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10 reviews 
posted Aug-31-2010 
“Hello,
We are very sorry for the delays. About a week ago we moved all of our merchandise to a new warehouse in Ohio, the move was necessary to improve service for our customers. Right now we are still getting situated and orders are taking longer to process and ship than normal. This information is displayed on the checkout page but it sounds like you experienced more of a delay than expected. Please contact me at my personal email address: wpeters@thinkgeek.com so we can discuss your order and arrange any necessary accommodations. Again, we are very sorry. Our team is working long hours 7 days a week trying to get everything in place so we can get back to offering the shipping service our customers are used to and the service they deserve.
Hope to speak with you soon.
Thanks,
Billy
ThinkGeek Customer Service”
posted Jun-03-2010 “Hiya Benjiem1!
Oh man! That's a weird situation you have there. I'm sorry we didn't package those Buckys in a stronger envelope! Though to be honest, the idea of Bucky Balls loose in the world amuses me, too!
Well, we'd like to make this up to you (With shiny things!), but we'd need you to shoot us an email so that we can get your address information. Could you send an email to custserv@thinkgeek.com referencing resellerratings.com in the subject line? Or! If you prefer voice communication, call us at 1-888-GEEKSTUFF (1-888-433-5788).
Look forward to talking to you soon!
ThinkGeek Service Monkeys
”
posted Mar-29-2010 “Hi and thanks for giving us your feedback - it's always appreciated!
I apologize for any confusion regarding our shipping times. We have a note next to the shipping selection that all transit times are in business days as well as a "Shipping Method Info" link that explains that all transit times are in business days. Additionally, the only Saturday delivery option offered by UPS is a special Next-Day Saturday Delivery option that we do not offer on our site.
Again I apologize for any confusion this may have caused and thank you again for letting us know your thoughts!
”
posted Dec-23-2009 “I'm very sorry about the problem you've had with your recent order. If you can email me your order number I can see what I can try to do to resolve this issue for you.
Tim Rosolino
Sr Customer Service
timr@thinkgeek.com”
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![Share](javascript:share_rating({"review_body":"I love ThinkGeek.com it really has all the nerdy stuff my geek heart craves. I just got my Samurai Sword Umbrella and though it is completely unnecessary, it is phenomenally awesome. Thinkgeek.com is where I go when I want to buy something I probably shouldn\u0027t buy, but I know I\u0027ll love.","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/598669#comment598669","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"JoJoeLong","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I received an order of Bucky Balls from thinkgeek as a Christmas gift. The product is great, and is tons of fun. There\u0027s only one problem - it was missing one ball. Without that one, it\u0027s impossible to make most of the best things that can be made. <br><br>I contacted thinkgeek customer service, who was more than happy to send me a few extras to complete my set. I was glad that they were sending some spares, as these look to be easy to lose. They tried 3 times to send replacements, none of which made it here. I found out why on the 3rd shipment - they were shipping extremely powerful magnetic balls in a standard white envelope. I can see the outline of where 9 buckyballs used to be, and the holes through which they exited. I haven\u0027t heard back from thinkgeek in a while - I think they gave up. <br><br>So, great product, good try from customer service, but failure because of an issue you wouldn\u0027t expect from geeks. I\u0027m still left with an only partially usable product. The only upside is the mental picture I have of those 9 tiny magnetic balls coming loose and wreaking havoc on the postal machinery they stick to.<br><br><br>EDIT: It took 2 tries, but the people below took excellent care of me. I not only got a whole new set of bucky balls, they sent me all three of the new executive colors, as well. The service was way beyond what I expected. 5 stars all the way.","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/573374#comment573374","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"benjiem1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been ordering from ThinkGeek for several years now. The service has always been great and the products are always a hit at parties and events. This past Christmas I ordered a few products for a person that is extremely hard to buy for. It was a big hit! Shipping was fast and the products were exactly as pictured. Thanks for making it easy to shop for hard to buy for people! Having the suggestions and featured products on the site really helps!","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/566308#comment566308","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"gina1124","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ThinkGeek\u0027s shipping policy that they do not, under any circumstances, deliver on Saturday is available on a link to the order page. Paying for 2 day delivery for an order placed on Wednesday, I thought I would receive the order on Saturday. There was no indication when I placed the order that that was the case. If ThinkGeek is so geeky, why don\u0027t they inform you upfront that you won\u0027t receive an order in two days when you pay for two days shipping. I returned the order but have been charged for the shipping. Customer service will not refund me the shipping charges. I will never shop at ThinkGeek again.","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/554299#comment554299","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"ThinkGeeknotGeek","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They have really interesting items, however, many times you can shop around and get them for cheaper at other places and their shipping is very high.<br><br>However, still a great company with good customer service, and good shipping speeds. Everything I got was exactly how it was described, and even though it was a little pricey, very happy with the products I received.","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/533688#comment533688","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"joebobanaught","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thinkgeek has provided wonderful customer service yet again. I ordered a bag from them just after Christmas. Unfortunately, UPS decided to reschedule the delivery date twice so the item arrived much later than expected. I emailed thinkgeek customer service and they reimbursed me the shipping costs.<br><br>I\u0027ve purchased from this website in the past and the shipping has always been fast and in good condition. This was the first time that the shipping container looked like it had been dragged through the mud. The item inside though was in new condition still.<br><br>I will definitely be purchasing from thinkgeek in the future. Thank you for your wonderful customer service!","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/532178#comment532178","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"Toerin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"XMas order arrived on time and with no problems. I have been a customer for many years and have been very satisfied so far. ","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/526683#comment526683","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"Datahaunt","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered 5 game systems off their site, there was no drop down menu with options and the site was clearly advertising the system, all you did was click the order button, so I did, and I received 5 controllers instead. I was told the item was actually more than 6 times the price advertised, the rep I chatted with didn\u0027t seem to find this much of an issue or feel the need to appologize for his company\u0027s gross error right before Christmas. I get to return my items fortunately but at this point I\u0027m now out the majority of my presents and left trying to figure something else out the night before Christmas Eve.<br><br>Perhaps if you\u0027re so \u0022geeky\u0022 you should learn how to properly write a website so you don\u0027t screw over your customers. Buy somewhere else they aren\u0027t even the cheapest.","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/525871#comment525871","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"baron spargo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" Communication from Thinkgeek once an order is placed is INCREDIBLE!<br><br>We placed 4 orders with thinkgeek. The first three were gifts sent to our friends in other states than ours, at addresses there were NOT paypal verified. <br> We got confirmations of payment sent to them through paypal. and confirmations that we\u0027d paid, from thinkgeek. Nothing in these e-mails indicated that what happened next was even a possibility.<br> They wanted physical verification of OUR address. We did not get a notification of this through our e-mail.<br><br> The Sr CSR that replied went out of his way to take care of my needs. ","link":"http:\/\/www.resellerratings.com\/store\/ThinkGeek\/comment\/525603#comment525603","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ThinkGeek.jpg","store_name":"ThinkGeek.com","username":"rjmii","rating":"4"}, "single");){kind=link}
"Here is an update:
This product did not ever get shipped to me. I responded to the guy below and he eventually called me and would 'take whatever measures necessary' to correct the problem, but the package never arrived. Apparently they were having some 'trouble' with a new distribution facility. I am waiting to see if they actually refunded me anything. I don't hold out much hope.
----
These guys are a joke. I ordered something from them for next day delivery which didn't arrive for a week. When I called they said they take 48 business hours to process an order (wtf) - so 48 hours + processing day + pickup day + delivery day + weekend (even tho they say they process Friday and Saturday orders) = 1 week.
Sad - don't buy from these guys
"