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"Very Happy with the transaction. Shipping was very fast. i would recommend The Twister Group to anyone who needs their products. I will be dealing with them again."
"I ordered a couple items from this online retailer and paid for expedited shipping. We were told the items were shipped with the expedited shipping. Fedex had a delay in shipping and whe I requested a refund The Twister Group they told me I couldn't get a refund and even went as far as to threaten me if I would attempt totry and get my money back.
As it turns out, they didn't even ship it expedited as I requested and paid for.
This company lie and uses threats to intimidate.
They run this business out of a small run down house in Illinois and drop ship from other places.
Beware of this seller, you won't get what you pay for, and when you complain you will get threats of runining your credit if you attempt to get a refund.
Since I ahve made this complaint, this company has posted my personal order information and contact information on a public site. This company has no privacy policy and posts it's customers peronsal information publically when they complain. BEWARE! Caveat Emptor!"
This review was modified by leonardmack on November 03 2008 11:46:01 AM
"I placed an order for an outdoor AM/FM antenna about a week before I needed it as an electrician was going to install it along with some other work. Twister Group had the best price the specific antenna I wanted along with being one of the few that had one in stock. I included in the order notes that I was having it installed a few days later and it arrived within 48 HOURS! I got upgraded to FedEx AND they shipped it the same day I placed the order. Can't wait to figure out something else to buy from them! Chris in California"
"I ordered a PA system that was defective. The Twister Group's own website spells out their return policy as: NOT REFUNDABLE ITEMS:
* Shipping cost, wire transfer fees, customs and brokerage costs.
I received a return authorization number with instructions that included paying for shipment of the returned product. I haven't shipped the item back yet, but I gave the Twister Group a poor review at the Google Checkout site for this policy. Then I received this email from The Twister Group:
"Thanks for your order with The Twister Group.
We usually do not charge for shipping replacement. But since you decide to bash us in your feedback, we?ll do exactly as you stated: you will have to pay for return shipping.
Unless, of course, that feedback is removed. As it is not our fault that factory sealed item happened to be defective.
Sincerely,
Customer Support The Twister Group support@thetwistergroup.com"
Is that a threat? Is that how The Twister Group does business? Do not buy anything from The Twister Group. This is how they treat customers and resolve problems. There are far too many vendors online to waste time and money with these clowns. Unfortunately I can't "remove" the feedback I already gave. I tried, not to have these thugs remove their threat of charging me for return shipping, but because I wanted to add this remarkable chapter to the review. You have been warned."
"I ordered a toaster oven that cost $58, with shipping being over $18. It came, did not work, they wanted me to ship it back and pay for the shipping, another $18+. I'm sure I would then pay a third time to get my new one, totaling my shipping to the amount of the broken merchandise they sent in the first place. Too bad they can't send items that work, or at least own up to the problem and care about their customers."
"Very Happy with the transaction. Shipping was very fast. i would recommend The Twister Group to anyone who needs their products. I will be dealing with them again."