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Ratings Rating
Full Rating Profile
  • Rating 5.67/10 508 reviews

    5.67 / 100
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    The Gourmet Depot / Appliance Sales and Service Company is not a merchant member
    The Gourmet Depot / Appliance Sales and Service Company does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!
  • The Gourmet Depot / Appliance Sales and Service Company contact information

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 5.50/10 5.50/10
    Chance of future purchase: Rating 3.00/10 3.00/10
    Shipping & packaging: Rating 2.00/10 2.00/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: 0.00/10

All 508 Customer Reviews

Rating 10/10
5/5
modified review posted

"Excellent service will definitely shop here again"




Rating 10/10
5/5
modified review posted

"Ordered on line, simple, fast service. Thanks. 5 stars"


Rating 10/10
5/5
modified review posted

"Great price, fast shipping!"


Rating 10/10
5/5
modified review posted

"I ordered a Magimix vision toaster, which is either crazy or brilliant to spend that much on a toaster. Haven't decided which yet.

As far as Gourmet Depot is concerned: The first toaster that arrived had an issue with the toast lever not staying in the down position. I order a lot of stuff online, from various merchants, and it happens sometimes to the big guys as well as the smaller ones. What happens in those situations tells you more about retailers than situations where everything turns out perfectly.

After a quick phone call in which an actual, knowedgeable human being answered, a replacement was shipped to me which arrived 1 week later. A shipping label to return the faulty unit was also emailed to me.

The new toaster is reviewed below; the first one is in transit back to Gourmet Depot.

I'm extremely happy with Gourmet Depots efforts to provide customer satisfaction.

Now, I'm not sure if a product review is relevant here, or just the merchant review; but if so, here it is:

As I said, I ordered a Magimix vision toaster, which is either crazy or brilliant.

But I have decided that the vision makes incredible toast very, very fast. I thought that because it is a quartz element toaster; it would be slower than my previous 'hot wrapped wire' toaster, because our quartz element toaster OVEN is very slow, indeed.

But the Vision is much, much FASTER than our previous toaster, and the toast it produces is evenly toasted. The bagel setting actually works as intended, which is a first following a long line of previous cheap plastic-y throwaway toasters.

Now, this toaster had better last for a long time to justify the extra cost; that remains to be seen. But its build quality seems excellent and the quartz element toasting is excellent. Being able to watch the toast through the clear glass in front as it turns to just the right shade of brown is a game changer for me.

For now, I'm happy with both the product and the service I received from Gourmet Depot. That's all I can ask when shopping online.
"

modified review This review was modified by klutzak66 on March 28 2013 02:30:54 PM

Rating 10/10
5/5
modified review posted

"very helpful with very good service"


Rating 10/10
5/5
modified review posted

"I am very satisfied with what I ordered. It arrived in a very timely manner!I would order from them again and recommend them to my friends!"


Rating 10/10
5/5
modified review posted

"Excellent service. Excellent price. Excellent turn-around time!!"


Rating 10/10
5/5
modified review posted

"I recently ordered a part for my Fagor pressure cooker. The part was shipped promptly and arrived in great condition. It was properly packaged so that it would not be damaged. The shipping was substantially cheaper than ordering the same part from the manufacturer."


Rating 10/10
5/5
modified review posted

"I'm very satisfied with the service here. I expected to have difficuly finding the part I needed. Not only was all the information provided helpful, the part was delivered as expected and is just what I needed. Thank you."


Rating 10/10
5/5
modified review posted

"Very satisfied. Product was as described on the website, delivered on time as advertised. "


Rating 10/10
5/5
modified review posted

"I've purchased from Gourmet Depot before and I will again and again. They're a trustworthy company and very quick to boot. Excellent seller!"


Rating 10/10
5/5
modified review posted

"Great job! Just what I needed (thanks for the pictures on the site) and speedy delivery."


Rating 10/10
5/5
modified review posted

"Thank you for the timely delivery."


Rating 10/10
5/5
modified review posted

"Excellent. Thank you very much. "


Rating 10/10
5/5
modified review posted

"Correct part and shipped quickly - great service and reasonable price. ***Would recommend this company to others!***"



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