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"I too found their prices too good to pass up and was excited to order a Canon HG10 with an intermediate package for cheaper than the camera alone on other sites. I called to check on my order since I hadn't gotten it after a week. I was transfered 3 different times and they asked for my 3 digit code on the back of my credit card. I abliged and they then tried to sell me a battery charger for $189! I said no thank you and left it at my original order. I started looking online at reviews and after reading this site, I called again today to check on the status of my order and was told that it was on backorder. I cancelled my order and called my credit card company to cancel my card! Thanks for saving me a lot of time and frustration with this company! "
"Worlds biggest "Bait and Switch" and "Scam" company I have had the misfortune of dealing with.Ordered a GPS on 5/25/08, as per MO had to confirm my order 2 days later. While confirming, they tried to sell me "updated S/W", which I declined. They then assured me that my order would ship in 7-10 business days.Four calls and 2 months later, still waiting for my Back-Ordered GPS.How can we put these theives out of business???????"
"Scam, Scam, Scam! What can I say? Everything you read here about TheCameraProfessionals is true! In fact, they are probably the same company as Sonic Cameras (soniccameras.com) which I have also wrote a terrible review for. Anything you see on their site with a great price they do NOT have in stock and probably never did.On Saturday 26th July I order a Canon EOS 40D Digital SLR Camera Body for $409.99 AND a Canon 24-70mm f/2.8 L USM Lens for $879.00. Great prices. I ordered with AMEX card. I received the email for confirmation Saturday like everyone else here (and how Sonic Camera does it). I had to wait until Sunday to call because they were closed. I called to confirm and was told the camera was NOT in stock. They tried to sell me a different camera which of course I was not going to do. I said place the Camera on back order then and send me my lens. So now I wait for the lens which will probably never show up. I am watching my AMEX card closely!I have no idea what these people are doing. Sonic Camera and The CameraProfessionals are spending money on advertising (how I found out about them), but they have none of these great deals in stock. I realize they try to sell you something different, but most looking for a camera know what they want and are unlikely to change just because it's not in stock. If stealing credit cards is their scam, how long can they last?Did some research and found thecameraprofessionals.com domain was registered here:Avenida do Infante 50 Funchal, Madeira 9004-521Funchal is the capital of the Madeira Islands of Portugal! soniccameras.com has a "private" registration through GoDaddy so you can't get any information on them. I just don't understand these companies."
"I ordered a Kodak Easy share camera from HD camera world.com, when I got my camera in the mail the invoice said the camera professionals.com. It looks like they changed their website name to avoid all the bad reviews. I guess I'm going to cancel my credit card because I'm terrified (after reading other peoples horror stories) that they are going to charge my card for other stuff. My experience wasn't all that bad though. There were a few things missing from my package, which I can deal with, because I called them and they said they would have the missing items out tomorrow. So hopefully with this company's new name they have changed their ways! But just to be on the safe side I'm gonna cancel my card too. "
"As many have stated here the pricing hooked me and was hard to resist. I received the same placing of the order with no response. When I called they either tried to upsell ("you want maps on your gps"), pretend the order is being shipped (3 weeks and no order) or being just plain rude ("I don't blame anyone for not trying to help you on Sunday, it's Sunday for God's sake") All the signs are there, no email to send to, bait and switch tactics, and rude, unprofessional behavior. I guess the potential savings clouded my judgement, along with all the consumer awards posted on their site. Definately do go here."
"Worst experience with online merchant. They took the order, and then said it was out of stock. Over a month later, they now say they do not have this item anymore (but you can order it online). To make matters worse, they used my credit card to buy other stuff and ship to misc people. My credit card company stopped it. SCAM!!!! Stay away!!!!"
"I ordered from them... use AMEX instead of Visa... I wish I read the forums before to place the order. The receipt to print wasn't on letterhead just a plain blank sheet with no references at all. I try to call and there was always an answer machine that tells you to go on line. I sent an email canceling the order. No answer from them and no charge on my cc... so far!"
"If I had read the info below I would not have ordered, but I "lucked out:" bought a Nikon S10, now discontinued by Nikon but had all the features I wanted, & the price was almost "too good to be true." I also had the mandatory phone verification but resisted all the upsell, maybe because I had already ordred an extra battery at twice the usual price. (The "high capacity" battery is the same 1100 mah as the standard one.) When the camera came in a plain cardboard box & was obviously repackaged, had NO warranty card, I called Nikon. They couldn't tell me over the phone if the unit was USA or gray market, the only way to tell was to register the purchase and...it went through, thus showing me that it was a USA product. I don't know if it "fell off a truck" since the repackaging is unexpected and sloppy, but it seems to work okay right now. In summary: the price was too good, they were rude, accessories were way overpriced (so was Abe's) but the camera is a USA, not a grey market."
"These people are nothing more than con artists. Criminals. I ordered a camera - price too good to be true. I got an email saying I had to CALL and VERIFY my order. What? Nobody does that. After repeated attempts, dropped calls, and rude New Jersy guys on the phone, I confirmed my order. He tried to sell me more crap at very high prices. I declined, and he said I'd have the camer in 4-5 days. Great.The camera never came and after two weeks, I called, and they said it was on backorder. BS.I cancelled my order because of what I read on this forum. Someone even said that shortly after placing an order with these crooks, their card was charged in CHina or something.Now it happened to me. Somebody made three purchases of crappy 14K gold Dale Earnhardt Jr CHARM BRACELTS which they no doubt intend to turn around and seller to trailer trash on eBay.BOTTOM LINE:DON'T EVEN THINK ABOUT THESE GUYS. "
"This is what they sent me and after a 45 min phone call I was told that the battery that comes with it was a special 15 min and the better one was $110.00 extra. I didn't know that Sony made a 15 min batteryThank you for contacting TheCameraProfessionals.com.To estimate when your order will be delivered please take into account, for security purposes and as a protection to our customers, all online orders are subject to credit card authorization and verification with the credit cardholder and issuing bank prior to processing.Your order #50395 is currently pending approval. Please call us at 800-496-0227 within the next 48 business hours to verify your billing information. Office hours are Monday thru Thursday 10am - 7pm, Friday 10am - 3:00pm, Sunday 11am - 5pm. All times are EST. Please have the credit card used to place this order available.If we do not receive a reply within the specified time frame, your order will be delayed.Thank you for your attention. We look forward to hearing from you soon.If we may be of further assistance, please call us at 800-496-0227 or email us at firstname.lastname@example.org.Sincerely,TheCameraProfessionals.com Same crap, ordered the same camera from B&H with free shipping,but needed it asap as I was a gift, so with the next day air, and the free shipping the freight was $24.00 and I had it in Chicago at 9am the next day"
"If you are a civilized person, please don't play any order on this website, because they are barbarians. When I called them to confirm the credit card info, they spoke out my whole name very loudly in a very funny way. It seemed to me they really enjoy laughing at my name. Besides, you can't hear them at all because the backgroud was so noisy and they have very strong accent. Finally, they told me the product I ordered is not existing. How can they put a non-existing product on their website for sale? This is not a respectable game in a civilized sociaty."
"I called The Camera Professionals today, May 27, as requested in their email. It seemed strange to me to have to do so after providing my credit card info, name and address, etc. My call was answered three times and I was transferred to a "sales rep." after each answer. The net result was being placed on hold for a total of thirty minutes. When I finally got through to a "sales rep.", he tried to sell me a two year warranty package on a Panasonic DVD player for $49. When I asked if Panasonic had a warranty for their product, he stated the product did not have a warranty. After I refused his sales pitch, he impolitely huffed that the product would be shipped and hung up. No reference was made to a tracking number or any such shipping info. I will try again tomorrow, and if I cannot get satisfaction, will cancel both the order and my credit card so these crooks can't use it. Please, anyone, do not order anything from these people!"
"I had a horrible experience with these guys. I'm convinced that good reviews of this "store" were written by TheCameraProfessionals themselves. I'm sorry I didn't check BBB first - they have an extremely bad rating! After I ordered a new video camera from their website, I received an email from them saying I had to call to verify my order. When I called, they told me the new camera didn't come with a battery or power cable. (?!!!) I thought the guy was confused, but then he confused me by pressing me into buying a battery and charger. When I received the product, it was in a beat up, opened box, with open software. A stock battery was attached, and an AC power adapter loosely thrown in the box. The camera already had videos on it. (They were filmed by an IT department of a production company in the Durham, NC area... Was your HD video camera stolen in April 2008?) I sent the camera back to these guys. They had the gall to try charge me a restocking fee! I promptly disputed the charge with my bank. I wanted a new camera, which they billed me for. I got an old, used one instead. The amount I was billed was nearly twice what was on the internet order receipt. In the past few days, affiliates of TheCameraPros have attempted unauthorized charges to my card in several cities, amounting to thousands of dollars. My bank was quick to notify me, and I am contacting the police and FBI regarding the crimes this company is committing. I wonder if they are buying products with stolen credit card numbers, then selling them to consumers through their websites? My lesson - check a variety of independent online reviews first!!! Anyone can post anything to the web and make it look legitimate. "
"I wish I would have read the reviews on this company prior to placing an order. When I called to "confirm the order" they tried to sell me a $500 battery and charger that sell for less than $100 elsewhere. Not to mention the fact that the camera should ship with these items. I told them I did not want these items and my order is now on backorder, indifinitely. After reading the reviews here, I cancelled my order (by e-mail since they never take you off hold in customer service) and promptly cancelled my credit card. They have a very bad rating with the NY BBB. I also filed a complaint with the NY Attorney General."
"I just placed an order online with this shop. I received an email that asks me to call them to verify the credit card information. The people answered the phone is very rude and not professional. I start to have concern of this order. It have been over 1 week now, I never receive any product from them. I am still concern if they will charge my credit card and send me a "lemon"."
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