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"Terrible! There is no way to talk to a customer service represntative, they tell you to use the online Live Chat, but its ALWAYS offline!!!! I ordered something 2 weeks ago, haven't received shipping confirmation, haven't received responses to my emails, and haven't received repsonses to my ticket requests. Right now I don't know what to do because I can't get my product, and I need it before the 20th because its a christmas present and I'm travelling on the 20th! I was able to get a in touch with the NY store, and they were more helpful than the 1 (866) number so if anyone needs help try them, its (212)679-7230
"They took the order over the internet. They did not have the advertised product and cannot get it.
After many many phone calls not answered and emails not responded to I had one communication promising a refund next day. 2 weeks later and no refund, still not answering phone calls and not replying to emails.
I can only concur with the other review - these people are bottom feeders who think customer service is for suckers."
" Online Order #: 9571669 Internal Order #: 208952
I was trying to order Speaker Cable and mistakenly ordered Power Cable from them on Christmas Eve. I immediately sent an e-mail to them to Cancel the order. I received no response.
On 01/04/08 I received an e-mail indicating my order had been shipped!! In the Interim I sent at least 6 e-mails to all of their contact adresses -(Info@Teptronics/Paypal@.../Support@...) and received not a single response!!
Obviously it was my mistake, but they never had the common courtesy to, at least, respond! Instead, to their benefit, they just shipped!
I've tried to contact them in order to return the item, but again - No response.
These people are the stereotype fulfilled of the NY Sleaze Ball business. They obviously receive communications placing orders, but anything else and they don't bother!! "
This review was modified by Dr._Who on January 16 2008 05:21:59 PM
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posted Jan-16-2008 
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![Share](javascript:share_rating({"review_body":"They took the order over the internet. They did not have the advertised product and cannot get it. <br><br>After many many phone calls not answered and emails not responded to I had one communication promising a refund next day. 2 weeks later and no refund, still not answering phone calls and not replying to emails. <br><br>I can only concur with the other review - these people are bottom feeders who think customer service is for suckers.","link":"http:\/\/www.resellerratings.com\/store\/Teptronics\/comment\/403894#comment403894","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Teptronics.jpg","store_name":"Teptronics","username":"jefmac2003","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" <br> Online Order #: 9571669<br> Internal Order #: 208952<br><br>I was trying to order Speaker Cable and mistakenly ordered Power Cable from them on Christmas Eve. <br>I immediately sent an e-mail to them to Cancel the order. I received no response.<br><br>On 01\/04\/08 I received an e-mail indicating my order had been shipped!! In the Interim I sent at least 6 e-mails to all of their contact adresses -(Info@Teptronics\/Paypal@...\/Support@...) and received not a single response!! <br><br>Obviously it was my mistake, but they never had the common courtesy to, at least, respond! Instead, to their benefit, they just shipped!<br><br>I\u0027ve tried to contact them in order to return the item, but again - No response.<br><br>These people are the stereotype fulfilled of the NY Sleaze Ball business. They obviously receive communications placing orders, but anything else and they don\u0027t bother!! <br>","link":"http:\/\/www.resellerratings.com\/store\/Teptronics\/comment\/357166#comment357166","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Teptronics.jpg","store_name":"Teptronics","username":"Dr._Who","rating":"1"}, "single");){kind=link}
"Terrible! There is no way to talk to a customer service represntative, they tell you to use the online Live Chat, but its ALWAYS offline!!!! I ordered something 2 weeks ago, haven't received shipping confirmation, haven't received responses to my emails, and haven't received repsonses to my ticket requests. Right now I don't know what to do because I can't get my product, and I need it before the 20th because its a christmas present and I'm travelling on the 20th! I was able to get a in touch with the NY store, and they were more helpful than the 1 (866) number so if anyone needs help try them, its (212)679-7230
GOOD LUCK!"