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"I purchased this phone for my daughter to use on a trip to ireland. customer support has been great. she is having trouble figuring out how to successfully call me and send txt but it has only been one day and after talking w/ customer service I think she will be able to figure it out quickly tomorrow. I have had no trouble txting her or calling her. the quality of phone conversation seems ok, breaks up when we both accidentally talk at the same time. So far so good"
"Ordering online was quick and easy. Product and calling package was affordable. 3-day shipping option arrived next day!! A call to customer service was answered promptly and was extremely helpful. Cell service is exceptional."
"Quick service, product delivered as advertised. Delivery was made on the day it was promised."
"My Telestial phone was so easy to set up and start using. Customer service was great, as well."
"Telestial was the best choice for a international SIM card with all the features and benefits that are offered."
"I'm happy that I can now call internationally on my cell phone!"
"This is the best you can do for out of town/country traveling! I received my SIM card in a few days and activated it with no troubles! you even get a free automatic travel journal that you can share with friends, family, even your Facebook! definitely using!"
"The SIM card came promptly with easy to do directions. I'm excited to bring it to Europe with me. I got the onerate plan and it seems to be the most simple plan offered out there!"
"I purchased a telestial passport Europe sim card for my upcoming trip to Germany. The rates are very competitive and the price for the sim card was very reasonable. I ordered the sim card with the standard 5 day shipping and received it in three. The order was received as promised and there were no hitches along the way."
"The best customer service! No wait, the representative was friendly and even wished me a safe trip! I highly recommend Telestial for all your mobile travel needs."
"Getting ready for a family European vacation tour tomorrow and so nice to know we have a cell phone rented from Telestial so family & friends can contact us. Also, love the feature of the Travel Journal; our family & friends will have fun seeing where we're at and what we're doing. Ordering the phone and setting it up has been a breeze!"
"Got the international SIM to use in my iPhone. Seems to work now that it is set up, good set of features. There were several problems during setup, Customer Service was prompt and helpful getting the issues resolved.1) PROBLEM: Trying to retrieve voice messages, the system was ignoring my input, and never playing the message. SOLUTION: Contrary to User's Guide, I found that I had to re-record my voicemail greeting, before the system would allow me to retrieve voice messages. No help in the menus with this, discovered it by trial and error.2) PROBLEM: You dial '121' to access voicemail; the menu tree gives you the option of recording your name or greeting. However, the system at this point would ignore my input, and I could not record my name. SOLUTION: dial the '732' number for recording the name/greeting, and set it there. Then the '121' number worked for retrieving messages. Customer service rep restored the account balance for the minutes used unsuccessfully working with the voicemail system.3) PROBLEM: phone stopped receiving calls; caller got message "user not available or has travelled outside area; error CO83552". Couldn't access voicemail. SOLUTION: account balance had gone below a minimum threshold (a couple dollars). Documentation doesn't mention that callers will not be able to leave voicemail; if this is a concern, never let the balance get too low.4) PROBLEM: drastic overcharge on data. During the setup/test process, I transferred a small amount of data (a few hundred kilobytes), and the balance was drained to $0 - something like $30. SOLUTION: Customer service rep found that the system for this newer SIM card had been set up incorrectly, and U.S. data charges were being billed at something like 40 times too much. The rep restored my balance (you have to ask them to do this); said that the system would get fixed and send me an email notice in a few days; for now, turn off data while in U.S."
"I have just purchased Telestial's UK Simple Calling Service in readiness for travelling to various parts of the world, and am very glad to have found it, as it will save me a great deal of money when abroad. In fact, the tariff is actually a better deal than my current PAYG UK mobile phone, so it will become my main phone wherever I am, UK or abroad. Well done Telestial.Ian Rowe "
"I am planning a trip to Italy and needed a phone to contact the various tour operators and hotels I will be staying with while I am there. I ordered the Pack Lite package with Passport Lite SIM Card. The phone and SIM card arrived within 5 days of my order. I called customer service to ask a few questions after receiving my phone, my call was answered quickly and all questions were answered thoroughly. Initially, FedEx had lost the package, and Telestial had no problem in offering me a replacement free of charge. Finally, however, the original package was found by FedEx."
"I just returned from my trip abroad (to Europe), and found the phone easy to use, and it came in very handy a few times (like when we missed our train, and needed to alert the person who was picking us up). I'm glad I made this purchase! p.s. i've also been impressed with the service personnel, who are accessible and even helpful ;-)."
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