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"First, I had bought 25 picture frames for a special event and needed it by a due date. I ordered 6/24/12 and by 6/15/12, I received an email saying it was on it's way. Great! Except that one picture frame was missing. 4-5 days later, I got an email saying that the item was on back order and may or may not be delivered 7/9-7/25/12. They said if it couldn't be delivered by then, they would cancel the order. They asked me to "approve the new delivery date." Since I needed it by a certain date, I wanted to cancel it. No matter what I did, I could not do it online so I contacted customer service. All they could say was that they couldn't cancel the order either because there is an estimated delivery date. The best option was to wait for it to arrive and return it. How can you not be able to cancel an order that you don't even have and hasn't shipped. RIDICULOUS!Second, when the 24 frames arrived, the description online was incorrect. The frame did not fit 4x6" photos but 5x7". Third, they were all missing the glass that covers the pictures!! The frames were still in their original packing from where they were manufactured in China and I suspect that they (Target or manufacturer) did not assemble and install the glass. When I contacted customer service, the only answer they could give me was either to return the frames to Target.com or to the stores and they would give me a refund. I cannot do this as I need the frames ASAP and it is difficult to find a large number of identical frames in stores. The second option was for me to contact the manufacturer myself directly and ask them to replace the glass. They just gave me their main line, did not give me a reference number, a person to contact, etc.Target is taking NO responsibility for this error. Shouldn't you be responsible for the quality of the product that you sell and to make sure that it is complete without missing parts before you ship it to me? The customer service representative told me that they don't make the frames and so are not responsible and that I would have to contact the manufacturer myself. Shouldn't they apologize, offer to contact the manufacturer themselves, search their warehouse for the missing pieces, etc? How can you tell the customer to basically go find the missing pieces yourself?Beyond the mistakes that have happened, the fact that there appears to be no effort on the part of Target to make reparations is inexcusable. "
"Horrible. Ordered a gift for my Father for Father's Day. Small itme showed up no problem. The large item never showed but I recieved a delivery confirmation. So I called to ask what was going on and was told that the large item was returned becaused we had refused the order. That's funny because we work during the day and the order specifically said no signature was necessary. I'm an so digusted with Target. Their Customer Service sucked and I won't be shopping with them again."
"Target.com is appalling! I was warned not to create a wedding registry but went against the advice of friends...lesson learned. A gift was sent and was supposed to have 2 items, well 1 item was missing. I called and after two hours on the phone I learned the only solution is to re-order the item, re-pay for shipping and tax, oh and wait 5 days to receive my electronic refund. I was also hung up on and never called back after speaking with one phone rep for 30 minutes. I will NEVER shop or register with Target.com again. This experience was HORRID!"
"I found my Father's Day gift and I was so happy when I noticed that Target ship to Puerto Rico although they do not have stores here. Thank you so much!"
"This was my first time ordering from Target online and I am very impressed. My two items arrived 4 days later, as per the tracking. Both fit and were of better quality than I expected! "
"Very hard to return items. Checkout lanes are always very long. Great array of products though. a bit overpriced but one stop shopping usually is. Very neat and clean stores."
"Avoid Target.com like the plague! Worst of the worst in running an Internet business related to accuracy on their web site of in stock items and extremely poor customer service.No way to cancel an order after its been placed on an in stock item that is actually out of stock. Almost two weeks later they ship the order and I refuse the UPS delivery. They never even acknowledge receipt of the returned item after 7 days, which their receiving dock person signed for. Now they say call back again next week after its been researched.Simple solution is to file a claim with Credit Card Company.AVOID THIS COMPANY AT ALL COST ... THEY SHOULD BE CLASSIFIED AS A FRAUD!"
"I ordered hundreds of e-gift cards to pay survey participants. My experience with Target.com was very frustrating. 1. The e-gift card can be redeemed at retail store ONLY if you download it to your smart phones. Many participants did not have smart phones and this was a major inconvenience. 2. The website allows you order only 10 e-gift cards at a time. They asked me to fill out my billing address each time. I had to repeat this 25 times to pay 250 participants. 3. Target.com did not allow me to cancel an individual e-gift card, rather I had to cancel the whole order. Unfortunately, one participant provided a wrong email and I had to cancel the whole order and re-order.4. Target.com canceled my order without any explanation. Perhaps due to sheer quantity of my order, they got confused? 5. Finally, I was billed but the e-gift cards from my last order were never delivered. I am now getting tons of emails from the participants who were supposed to receive e-gift cards a month ago!I will never use Target.com again and told all my researcher friends never use Target e-gift cards to pay their participants. On the other hand, quick pack (physical gift card package) was very easy to purchase and use except that the participants had to come pick up a gift card."
"Im going through it with Target.com right now. We recieved a broken Ceramic dish from our wedding registry that wasn't packed right. We tried exchanging it in stores in which they didn't have because they were sold out and can't place online orders. Now there making me track down the person who sent it and get there information so they can refund us with an e-card. We told them we didn't want an e-card, and to just ship us the dish unbroken this time. They told us they could not do that and we would have to reorder it our self once we got our e-card then she started asking me for my debit or credit card????"
"Purchased item online on 03/31/2012, received it broken, in tons of pieces due to not no packing around a ceramic item. Mailed item back the next day 04/01/2012.Had to call and email repeatedly to find out if they got my return. They have none of this available on their site! Finally, 22 days later a refund was posted. THEN they turned around and re-charged my card again the same day! Called and emailed again. They said it was a processing mistake.I received an email stating they had processed another refund on 04/25/2012. After 2 weeks I emailed and called them again! Each time having to re-state all the same info over and over,getting disconnected twice! Called discover and they said no refunds were pending and in as much as that was 2 1/2 weeks ago, it would be showing. Emailed again 05/10/2012, called againtoday, 05/11/2012, transferred 3 times, having to give order#, name and address each time and they said they do not know what is going on and for me to be patient while they were looking into it!Is this a joke or what? I WILL NEVER ORDER FROM TARGET.COM AGAIN!!!!!"
"Worst online customer support I have ever had. I ordered 3 items, which shipped in two separate packages, and only actually received 2. I called to find out what had happened and ups had left it on the street and it was stolen. After calling UPS, they told me that if Target filed a claim, it could be reimbursed and everything would be fine. Target refused to make the call to start the claim because "the package was delivered". In other words, thanks for the money, screw you. It took them 30 min of being on and off of hold and constantly repeating my self for their broken English to find out that taking care of their customers is the last priority, especially if they already have your money. Do not use the website, and I wouldn't use their stores either."
"Target.com has horrible customer service. We ordered a book shelf which arrived damaged. I spent over an hour of the phone with a customer service agent in another country trying to resolve. I was forced to purchase another bookshelf and then wait for them to send me a refund after they received the damaged one back. The shipping label they sent was not valid, so I could not ship the product back and had to call customer service again. This time the customer service representative had bad attitude and I asked for a manager. He refused to transfer me to the manager until he verified all of my information. Now, after paying for two bookshelves and spending over two hours on the phone with customer service in India, I now have one good bookshelf. Now, I just have to pack the damaged one up and drive it to a Target store and they will finally credit back the price of one of the bookshelves. If Target does not have a product in the store, I will not order from Target.com again. I will find my products elsewhere."
"Beware that Target.com will not refund in cash or charge-credit when purchases are made with PayPal. The only way to get refunded is to accept a Target Gift Card, which cannot be be converted to cash. Like it or not, you have to accept that you will NOT end up getting the full value of your purchase, as was charged by PayPal. PayPal provides no recourse, since Target's extraordinary refund policy is specified, yet buried.Do not use PayPal for purchases at Target.com, if you anticipate a potential return of an item or items."
"Not happy... My wife bought me an electric shaver using Target.com. I've decided to be old fashioned for a while and use a regular razor which I find to give a better shave and the slip said we could return it to a Target store or send it back. SO - we went into the Target store closest to our house, thinking it would take less than 5 minutes. NOT SO! We were in line trying to return the darned thing for over 1/2 hour. The slip wouldn't scan, the debit card she used to place the order wasn't coming up. They had the receipt, they had the packing slip, it was within 20 days of receipt and the system kept locking. The manager was called, they put in a call somewhere and there ensued an argument that left the manager frustrated and we feeling very put out. Whoever was on the other line would give a code, the manager would put in the code and the system would say "fail". This went on over an over. It was obvious we had bought it from Target and were returning it in a timely manner but the system would not allow the manager to give the cash back. Out of exasperation we finally said to give the money back on a gift card - not what we wanted to do with $200+ but what choice did we have? The really ridiculous thing is that there was a woman immediately next to us going through the exact same thing. Bottom line - don't buy from Target.com. If you want to purchase something and have a store nereby, go to the store. Just not worth the hassle."
"Great company for online shopping - will use them again. Much easier than going to the store."
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