5/5

posted Jan-09-2012

"i don't know why everyone here seems to write a bad review. I've ordered from online target many times and i've never had an issue. It certainly seems unfair. There is no rist in ordering when i get something i don't like, i just return it for a full credit."

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5/5

posted Jan-08-2012

"Target has never let me down but, I do believe they overcharge on some of our everyday products-great store just to pop in and grab a few quick things or do a full shopping quest!"

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1/5

posted Jan-06-2012

"I am very disappointed in how target returns gifts especially after the holidays! My husband bought me a watch that I wanted to exchange for a different one, but I did not have the receipt. They were going to give me $5 back for it and turn around and put it right back on the shelf for $20, which is what he purchased it for! There was no clearance or anything! This is absolutely rediculous! Thank goodness I had the credit card it was purchased on so I got my money back and took my business elsewhere! If they would have done an even exchange or given me a gift card for the whole amount they wouldnt have lost money! I would rather and will from now on purchase my stuff at walmart! They are usually cheaper than target anyways!"

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1/5

posted Jan-04-2012

"This review is for Target.com, NOT the Target stores. I just had the WORST experience in my life after ordering a large item on Target.com. The day that I ordered the item, I received the same item from a family member...so I tried to cancel the order that same day. When I called, I was told that I could not cancel the order because it was after the 30 minute window they allow to cancel the order. Come on...who cancels an order 30 minutes or less after they've placed the order?? The item had not even been shipped yet...but I had to wait until UPS delivered the 100lb item before I could return it. I was also told that I could return it in one of two ways: 1)Send it back via UPS, or 2)return it to our local Target store (20 miles away). In the meantime, once the order was shipped, my credit card was immediately charged...big surprise. So I waited for the item to be delivered and decided to return it to my local Target, so that I could get an immediate refund against my credit card (if I returned it by UPS, who knows when or if I'd ever see the refund!). After getting the item up to the customer service desk, the manager tried to wand it in, but the computer would not let her. The message was that this item could not be returned to the store, but had to be shipped back via UPS. I have to say, the manager was extremely helpful..calling 3 different times, and getting the same run-around I was getting. When she handed me the phone, I explained the situation to the supervisor at Target.com and was told 'Sorry, there's nothing I can do for you. No, you can't leave the item at the store...you have to take it home with you and then return it via UPS...oh, well, sorry that you were told incorrect information...too bad so sad...is there anything else I can help you with?'. This same supervisor stated that it says right on the order that it cannot be returned to the store...well, I looked and the only place I could find that statement was on the packing slip...that's the little piece of paper that's attached to the box when it's delivered...after they lied to me and after UPS had delivered the item. And that was that. I had to bring the 100lb item back to my house and now I have to request that UPS pick it up....all this because I was not allowed to cancel the order on an item that hadn't even been pulled off of the shelf yet. FYI, the shipping charges (free for me) were $59.99 each way...$120 that could've been saved by Target.com if they weren't so damned inflexible.

The moral of the story is....NEVER,NEVER,NEVER order anything from Target.com. Their cancellation/return policies are unreasonable, inflexible and archaic...and their customer service is inexcusable. I order alot online, but I don't care if Target.com comes in cheaper than all the other online stores...I would rather spend the extra money than order from Target.com again.

Note: I have always had good luck at the Target stores. The manager I dealt with during this particular transaction was very professional and tried her best to make the customer happy. She told me that they have had alot of trouble with Target.com too."

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1/5

posted Jan-04-2012

"I HATE TARGET.COM!!! First their customer service is BAD! I had ordered 2 coats after Christmas and it said it would be here on 1/1 or 1/5 and I thought good, right before school starts off. So I noticed I mstake I put the wrong address, so I called 2 mins later and changed it to the right one, and the rep he repeated it back to me! So days later get a email from UPS saying that it was no such address. I'm thinking why would that happen I called them and made sure it was the right! So I went back and fourth with target and Ups and both were blaming each other. So the target rep superior helps me and tells me that the agent put the wrong addressand this can't be fixed so they give me a 20$ gift card to solve the problem and I need to goto ups and pick it up. Ups also told me I had 5 says to pick it up or they will send it back
, mind you they were closed on that Monday so I had to wait till Tuesday. So today I goto ups and guess what!!! It's not there they delivered it to my house yesterday? I did not recive it yesterday at my house! They took it to the wrong address house which they fixed but it was still wrong!! So I called target to track ky packages,mind you I had to call ups 1st while was at the ups store! Wtf!! But back to target they said I had to wait 2 to 3 days then call back!!! (Umm no!) Why b/c they had to do a investigation on it. So I said let me talk to your superior and he was like no they are just gonna tell you the same...no let me talk to you SUPERIOR!!! DO he danced around that! For like 5mins... And I guess he could tell I was getting mad so he sent me and so he transfer me over. I told her what was going on and she said what he told me was WRONG about the 2 to 3 day waiting period! And she said since it was sent goto that address and see and give her my # so she can check and see! So I did that and they were they were there!! I got them but I have one more dillima the coats are 2 big!! But sorry for the typos I'm on a droid and I am very dissatisfied how all of this played out!"

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1/5

posted Jan-04-2012

"Target.com has one of the worst ecommerce service. They have pathetic return policy specially when you use their paypal checkout. In the invoice they say that we can return the product by going to any Target stores but when you reach the store they say that they can't refund it and only thing they can give is the Target Gift Card. They'll ask you to contact Target.com Customer Service to get it refunded to the Paypal Account. Once you contact Target.com Customer Service they'll initiate your Return. After returning the product they'll send you eGift Card. If you are not happy with the gift card then contacting Customer Service is also of no help. Ad they'll just apologise you and say that this is the Target return policy if payment is made via Paypal. Nothing can be worst experience than this that you have already completed the Payment when your Paypal Account is linked to your checking account. The money is already deducted from your Bank Account and you don't even have the product but a virtual credit is given to you only for that store. Indirect way they'll penalize you to purchase it from them only for whatever the amount of purchase was made. Never had this type of pathertic experience with any dot com service."

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1/5

posted Dec-22-2011

"I bought a Xbox Kinect bundle online with target and the way they billed me was ridiculous. It was supposed to come with an $80 gift card. At first they charged me the full amount plus tax. Then they subtracted the $80 from the total amount. Two days later they charged the $80 back to my account. When I called customer service (in Nicaragua) I got the run around. No one could explain to me the process of getting billed this way. The reps were completely unprofessional. I called 4 times!!! and never got the issue resolved. THe supervisor hung up on me then when I called back they were all in a meeting??? WILL NEVER PURCHASE ANYTHING ONLINE FROM TARGET."

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5/5

posted Dec-21-2011

"I've always loved shopping at target. Yes, their prices are slightly higher than the other retailers, but their service and shopping experience far outweighs their competitors' overcrowded but cheap mass departement stores. In a sense, you pay for the service you get."

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2/5

posted Dec-18-2011

"They will only price match an item if a competitor put it specifically in that week's ad, and will not call or check online to verify prices. Kind of frustrating when they boast their price matching abilities and because the likelihood of the product you desire to be advertised in that Sunday's circular by a competitor are pretty low."

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3/5

posted Dec-15-2011

"I recently went to target to buy some running clothes. There was a sale price on the rack that was not honored at the register. Very dissapointed"

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1/5

posted Dec-13-2011

"Target.com is the worst. Their CS beyond useless. Don't order something if you need it because you may end up with your order cancelled and no recompense."

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1/5

posted Dec-13-2011

"I ordered some bubble Christmas lights right after Thanksgiving assuming that I would have them well before Christmas. Within the first week I received an email that they would be back ordered and I would receive them by Dec 15. No problem these things happen. Today I received an email saying that they will be back ordered again until Dec 28. (after Christmas) I was annoyed but again these things happen but since it is after Christmas I obviously don't need the lights. I called customer service to cancel this order. I was told that they could not cancel an active order. WHAT?!? If you don't have it just push cancel.. He said I should just refuse the order when it arrives. Sorry bud but I am not here during the day. So now I get the joy of using my lunchtime to stand in line at the post office to return an item that never should have been sent then my evening will be spent with the bank disputing the charges. I am so mad that I won't ever go into a Target store again. There is a Walmart right across the street. But revenge is sweet. I will copy and paste this review to any and every site that I can find. That I don't mind spending my time doing."

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1/5

posted Dec-09-2011

"Target B&M rocks. Targets products are usually good. Target.com customer service sucks. I ordered 7 products from them for christmas. I got all of them except 1 item. The Jakks Toy Story Mania Deluxe TV Game. The ups tracking info said that the shipping info was created but the package was never given to them for delivery. I had this happen last year thru a different company. So I kinda suspected what was going on. So, I called target.com cs to find out where my packaged was. Now, when this happened last year, the other company who actually has good cs, sent an email to the warehouse it was supposed to ship from to check for the package. Turned out it had been misplaced and was still in the warehouse. I recieved the package a few days later. Target.coms answer to the same problem.... "well there is nothing we can do about it. You'll just have to wait." (in very broken english)All the while assuring me the package has been sent and blaming the mess up on usp, saying they didn't updated their tracking info. Sooooo I wait. Once the estimated arrival date has come and gone I call them back. Once agian I explained to them that the package was never sent. This time they tell me that there was a delay in shipping and the product hadn't been shipped yet. I then tell them "bull****, It doesn't take 8 days to stick a toy in a box, slap a shipping label on it and send it off. I'm not going to play the run around game. Either send my package off in a timely fashion or give me my money back." She basically then starts telling me that she will give me a $20 gift card for my troubles and that because the package was already being processed that I would just have to wait. I told her no I didn't have to wait. They had already charged me for the product and they did not provide the product. And that I wanted my money back so I can go buy it somewhere else. She has the nerve to tell me that she can't return my money because the package is in the process of shipping. Once agian I tell her bull****, I payed for the game, there for by law you either have to provide the product I payed for or give me my money back. She then tells me she will see what she can do. After a short pause on the phone she comes back and tells me she will return my money and shipping charges in full. I will never do business with target.com agian. I'm not even upset that the package didn't get shipped. It happens, It's christmas time they have alot of orders, people make mistakes. What bothers me is the customer service doesn't give a rats a**. They don't try to fix the problem unless you get angry and demand they fix it. I swear they should change there motto to "Target.com, ruining holidays 1 family at a time"."

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1/5

posted Dec-09-2011

"My experience at target.com was so negative that I'm writing my first review. Summary: order placed, no confirmation, no ability to track on-line, long phone waits (well over 1 hour total), I was told order did not go through, purchased items elsewhere & received them, 1 month later target notified me that items were about to ship, could not cancel, received items and drove to target to return, despite receipts and items in perfect condition only offered me store credit, when insisted on refund they insisted on scanning driver's license (why?). 1 month later notified me that an item that I did not order was shipping.
The stores are fine, but never use target.com!!!"

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1/5

posted Dec-07-2011

"such incompetent people. I had 4 e-mails & 5 phone calls to get my screwed up order even more screwed up. DO NOT USE TARGET.COM!!!!!!!!!!!!"

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