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RatingsRating
Store InformationStore Info
Full Rating Profile
TangaCoupons
  • Tanga
    • Address: n/a
    • Contact: support@tanga.com
    • Phone: n/a
    • Customer Support: 1-888-391-7968
    • Business Hours: Monday-Friday 9AM-5PM MST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.78/10 8.78/10
    Chance of future purchase: Rating 8.41/10 8.41/10
    Shipping & packaging: Rating 7.74/10 7.74/10
    Customer service: Rating 8.10/10 8.10/10
    Return/Replacement policy: Rating 8.34/10 8.34/10

2,295 Customer Reviews

Rating 2/10
1/5
modified review posted

"Very Bad service... Ordered my phone case and been a month and still havn't received it. Contacted Tanga and took a long time for response. They finally realize they do not have my item in stock no more. I will never order from them again. Stay away "

modified review Rep reply posted Feb-12-2015

TangaMonkey, Tanga rep has responded

“Hello vnguyen53,

I apologize for the delay with your order and appreciate you reaching out to us regarding the issue. I checked on the order and do see it was delayed due to weather conditions and our representative was able to issue you a full refund for this order.

I'd like you to know that we did receive tracking for this shipment, but it could take 24-48 hours for tracking to update and start showing movement. You are more than welcome to keep the product on us for the inconvenience.

We will email you separately with your tracking information and really hope you'll consider giving us another opportunity to serve you better in the future.

Thanks,
TangaLaura
Customer Service Manager”


Rating 2/10
1/5
modified review posted

"So disappointed bought a certified refurbished(ha ha) iphone 4s and a certified refurbished iPad 1. the use of the word certified should be banned as its meaningless.
The batteries on BOTH went totally dead 31 days after purchase. Apple would not honor any warranty as they did not sell them. So Who exactly are these certified by. These were Christmas presents for my grandchildren. So now I have to eat the cost of these products and buy ones that can be warranteed
"

modified review Rep reply posted Feb-11-2015

TangaMonkey, Tanga rep has responded

“Hi betty3796,

I'm sorry to hear your items are defective, we would love to help! We offer a 30 day warranty on our products unless otherwise mentioned on the product page under the details tab. These are not covered by Apple, however should be able to add Apple Care onto the products if you'd like.

I see our customer service team issued you a prepaid return label for the iPhone order you wrote in about, however there is no movement on the tracking. Although, these items are sold out at this time, we'd love to get you a full refund.

I will be emailing you the links to both of your return labels. The email will be sent to the email address listed on the order.

If you have any further questions, please don't hesitate to reach out to our customer service team. :)

Thanks,
TangaLaura
Customer Service Manager”


Rating 10/10
5/5
modified review posted

"I have been a customer of Tanga for a year now. I have made many purchases and I have always been satisfied with the product and the service! Recently a part of one order appears to have been lost in the mail. Tanga promptly answered my Customer Service inquiry and refunded the price of the lost items. I have recommended them to several friends. already. I will recommending them highly!!!! "


Rating 10/10
5/5
modified review posted

"The Tanganeers are the best, always helpful and quick to respond. I've been buying from Tanga for years, love the site and look forward to seeing what Coolness they are bring to the world with every day. Thank you...for being Tanga!"


Rating 4/10
2/5
modified review posted

"Was very happy with Tanga up until today. I had ordered a set of earrings/pendant to match a ring recently purchased on Tanga. Instead of trying to find out where my package was, they just refunded me my money and said sorry, we can't ship out the earrings/pendant. Really? The product is still available for sale on their site. So why not offer to send me another or to repurchase? Seems like it is their custom to just refund your money and not really provide customer service. Also, I have had orders cancelled for no apparent reason. So, buyer beware and know that while Tanga is a cool page, their customer service can be iffy!

UPDATE: Thank you, TangaLaura, for the reply. My address is correct in your records and every shipment prior has arrived with no problems. Perhaps your warehouse incorrectly typed the label? I will gladly use the coupon to reorder the earrings/pendant set to match the ring. Thanks again!
"

modified review Rep reply posted Feb-03-2015

TangaMonkey, Tanga rep has responded

“Hello z_brat,

I'm very sorry about your order! The order was returned to sender due to being undeliverable. We receive no notification of this until it arrives back at our warehouse. Unfortunately our warehouse is unable to process a reshipment order at this time, so we did have to issue a full refund for the order.

We recommend logging into your Tanga account and verifying that your shipping address used for the order is correct to prevent this from happening again in the future.

We have sent you a coupon in a separate email to replace the original coupon used on your order along with an extra for the inconvenience. These will be valid until June 30, 2015 and can be used on any of our sites. We really hope you'll shop with us again!

Thanks,
TangaLaura
Customer Service Manager”


Rating 10/10
5/5
modified review posted

"These guys have always been great! I have returned several items with no problem whatsoever and just this week, I had problems getting a discount code to work, but didn't want the items to sell-out, so made the order anyway. I wrote to customer service and they apologized and applied the discount to my order! That's customer service if you ask me! They will have my repeat business for sure. "


Rating 10/10
5/5
modified review posted

"I received excellent customer service from Tanga and I wouldn't hesitate to buy from them again. I highly recommend. "


Rating 10/10
5/5
modified review posted

"Some of the best customer service I've seen the bigger companies could learn a thing or two from them! Plus I love the deals! "


Rating 10/10
5/5
modified review posted

"I just wanted to thank your team for being so kind and helping me, even with little requests. Finally, a company has brought customer service back! A sincere thank you for your customer service. :)
Satisfied customer,
(Wife, Mom, Nurse, and Frugal shopper)
"


Rating 4/10
2/5
modified review posted

"Buyers beware! I ordered an iPhone case from Tanga on Jan 13th. It's now Jan 27th and the order is still sitting in "processing". To top that off the item I ordered is being sold cheaper on Ebay so I ask myself "Why did I even bother with this company?" I reached out multiple times to Tanga and all they do is send you canned responses stating that it takes 5 to 10 business days to ship orders out. Funny thing is that it's now 11 business days after I ordered and the status is the same. I had to go through Paypal's claim system to get my money back because Tanga just kept brushing me off. Tanga.com is a waste of your time and money (IMO).
Edit: Based on Tanga support responding to me here and being pretty generous I'll bump up the customer service rating. I doubt that I'll shop with them again but you have to give them props for trying to win back their customers.
"

modified review Rep reply posted Jan-27-2015

TangaMonkey, Tanga rep has responded

“Hello enun_77,

We are very sorry for the trouble. In reviewing your order I do see that today would be your 10th business day for this order to ship out. Unfortunately we are not seeing tracking available at this time, so we did issue a full refund for the order. The order was not cancelled, so once shipped and delivered you are welcome to keep the product on us.

We have sent you a gift certificate in a separate email which will never expire and is valid on any of our sites! I'd love for you to give us another chance in the future to serve you better.

Please don't hesitate to contact customer service should you need anything else. We are more than happy to help!

Thank you,
TangaLaura
Customer Service Manager”


Rating 10/10
5/5
modified review posted

"The products are quality products at a great price and the customer service is prompt and very helpful!! I love Tanga!!!"


Rating 10/10
5/5
modified review posted

"Had a problem with one of their specials. Refunded me the entire price, didn't ask me to ship the item back. First class customer service, personal and friendly. They'll keep me as a customer that's for sure."


Rating 2/10
1/5
modified review posted

"When I first found Tanga. I thought I had found a good website for online shopping. But I am very dissatisfied with my order.
The item delivered was completely different than what was ordered. The website clearly had 1 x 2-Pack Jaipur By Boucheron for Men EDT - 1.7oz but when I received my order, it was only 0.15 oz . I really can't understand how can you describe your product wrong. I was about to gift it someone. And after all those waiting hours, all I got was a sample product.
"

modified review Rep reply posted Jan-26-2015

TangaMonkey, Tanga rep has responded

“Hello nisha_sah,

I'm very sorry to hear you received the incorrect set of perfume! I understand how frustrating that is. :( We would be more than happy to help you get your full refund for these items. Our cutomer service department has recently been in touch with you with more information, so please keep an eye out for that in your email. We will be looking forward to your reply!

Thanks,
TangaLaura
Customer Service Manager”


Rating 10/10
5/5
modified review posted

"Tanga makes me smile! Yes, really and truly. I love getting deals and I love small companies and I love that Tanga let's you know they appreciate your business and I love unique items.
Plus! I ordered an item on the 19th and it was delivered on the 22nd!
"


Rating 10/10
5/5
modified review posted

"I never use online discount stores but I found this one through retailmenot.com. I am very pleased and will absolutely shop at Tanga again!"


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