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"Order was cancled with no reason. Unable to get anyone at customer service to provide answer..."
"I placed an order for two nikon d200. The website mentioned specifically that it comes with USA manufacturer's warranty. However, a guy named Joey called and told me to return his call for confirm the order. Once I called he said that the item isn't USA manufacturer's warranty although it clearly stated in their website. He wasn't that friendly either when talking with me. He tried to sell the USA mfg warranty for a lot more than what is listed on the site. I decided to cancel the order. This company also owns other website: www.fotoconnection.com. BEWARE of this company. They said different things in order to rip you off."
"Ordered a new in the factroy sealed box Denon 2807 avr receiver and received a defective opened box 2807 that would only power on! Half of the accessories were not in the box either. I called RODNEY in customer no service and got no service... Put me on hold then hung up. I called back and repeated what I had received and my complaint and this one said to send it to Denon service center. I said no, you sent something other than what I ordered and I was returning it to them. He said good luck as we won't accept it.I had to dispute the transaction with my credit card company and they charged it back... Went to a local store and bought one there... Great receiver I have never received such crappy service from any retialer... If you want to be mistreated... SHOP HERE!!!"
"Thanks for the ratings. I ordered (online)a bundled PC, then called and they said it was out of stock. I called the next day and was passed from sales to customer service, then a Mr. Victor finally responded. He cancelled my order, and I received (2) emails within the hour documenting this.If it was not for reading all the reviews, I would probably be waiting for an order confirmation, be charged to my credit card, make calls, etc, and after reading most of the horror stories, be out of my product and money for a while. You do a great service."
"I placed an order of Sony VAIO VGN-FJ270/B, July 4, 2006.This company showed the same bad manner as other reviewers commented: Asking additional third-part warranty with forcing voice, and delivering bad conditioned products.Eventually, I received the computer, but it was refubished. HardDisk and Memory in the note PC are mismatched with the original sony model. They are reduced to 60GB HDD and 512 MB memory, respectively.I called and claimed it. They said that they would send the unmatched parts, but they still seemed not to send them.Eveytime I called them by phone, they asked the same questions relating to my complaint.They seemed not to listen and note my any word.Moreover, once I asked the name of whe received my call, he dropped the call.They do not have even e-mail contact.This company shows a really bad service in every aspect. If you want to experience what is the bad service, I suggest TVsDepot."
"I purchased a GE Profile Microwave/ Convection oven from TVsDepot on 12/6. After I finalized the purchase on line I received a phone call from Victor stating that because of the weight of the item (70 lbs) that the free shipping did not apply and the shipping charges normally would be $149.99 but because they wanted to take good care of me they could do it for $90.00. After I told him I dealt with UPS all the time and he was crazy I told him to cancel the order at which point he offered to ship it free for $25.00. I told them to ship it and when it arrived it was totally damaged. They said they would have to file a claim with UPS before they could send me a new one. At this time the oven is sitting in my entry hall awaiting a return form from them so I can send it back. I do not have a good feeling about this."
"What a bunch of frauds! Classic bait and switch. I'm so glad I found this site to give me the heads on this company. I purchased a Canon SD800 and an awesome price of $349 which included 2-3 shipping.After 4 days passed I got a email saying they needed me to call to finalize my order. So, I called Sam back (ex 2051) and he tried to sell me another battery because the default one only worked for 15 minutes. I didn't believe him and said I would do some research and call hime back.Well I when straight the the Canon website and they states that the battery will last for 6 hours playback time or 270 shots with the LCD on. Sam was full of crap.I called him back and pointed out his lie and said it has to do with the LCD being on and he stood by his lie. I said I didn't want the battery and just continue with the sale. Then he pulled the you need to pay for shipping (another $10 I believe) and then another mandatory insurance fee ($18 I believe). I was not about to pay another $28 to them for shipping when there site clear stated free shipping. He said it was some glitch in the system. I told him to cancel the order at that point and he gladly did. I think that was what he wanted since I wasn't buy his expensive battery.Oh well, I'm in no rush, I guess it is on to the next store, hopefully not another bait and store :)"
"I had a terrible experience with this dealer. After I ordered a Panasonic TH50PX600U 50" Plasma LCD TV on 11/11/06, I was contacted by them to confirm the order and told it would take about 2 weeks. When I called back to to check on the status of the order today (11/22/06), at first they couldn't find the order and then the person I was talking with said I would have to talk with the manager. I was left on hold forever and then the manager came on and in a very gruff voice asked what I wanted. I already knew I was in trouble when they said they couldn't find my order. I asked the manager about the status of my order and, after another long hold period, he said it would take another 2-3 weeks yet. I asked where it was shipping from and for some shipping information. It was at that time that he disclosed to me that the TV I had ordered was made in China, not in Japan and that it did not have a U.S. warranty and that it takes longer to get them then the "real" ones. This information was not disclosed at the time I purchased the unit at their Web site and I would not have ordered it had I known that initially. Trouble city from there on. He then did the old "bait and switch" routine by asking me if would like the U.S. warranty one for about $1000 more. I told him no and to cancel my order immediately. He didn't give any static about it, but I will never attempt to purchase anything from this dealer again. When I looked again today through Froogle to see if the unit was still being advertised, it was no longer there. Fortunately, they had not put the charge on my credit card, which I would have disputed immediately had they done so. My advice to anyone thinking about buying from this dealer . . . DO NOT BUY ANYTHING FROM THEM."
"Ordered a factory refurbished HDTV receiver from them. Unit shipped with satisfactory speed. Found out that 'factory refurbished' means a used unit thrown in a box. Unit was still programmed from previous user. A factory refurbished item would be set to default parameters.Unit was defective (I already have one such unit). Took many emails/calls to get an RMA number from them. After four weeks, I hadn't received a credit nor would they respond to my emails. I had my credit card reverse the charges. After five weeks, they finally issued a credit less a 20% restocking fee. Now I know why my unit was defective. They restock defective goods and ship them out again. My credit card company resolved the issue with the extra credit so I was only out the money it cost me to ship the defective unit back to them."
"I came into this experience open-minded, which was a little risky considering all of the negative feedback I read on TVsDepot. I should have trusted my instinct, because my experience was beyond ridiculous. First of all, I ordered a Pioneer 60" plasma from their website. I got a call from Tom from TVsDepot confirming my order. Before the call was over, however, he launched into a pitch about their extended warranty. I told him I didn't want it, which caused him to launch into another sales pitch about it. I once again nicely told him I was not interested. He asked why. I told him I just wasn't. He continued by trying to bargain the price down, so I had to interrupt him to say, "Tom...I don't want the warranty." He said ok, finally, and put me on hold. Upon coming back, he tells me that if I want the 1-year manufacturer's warranty, then I'll have to buy the American version of the plasma, not the taiwanese version, at $250 more. I was in disbelief...I told him on their website it lists the 1-year manufacturer's warranty. He said it wasn't for the one I ordered, and went on to explain that they were doing me a favor by giving it to me for only $250 more because the TV would cost much more at Best Buy. I told him, "if you can't give me the American version of the TV for the price I ordered, then I don't want it. We argued for another 2 minutes or so, and he finally relented. I said, "you're sending me the version w/ the warranty right?" "Yes," he says. We end the phone call somewhat awkwardly at that point. Just wait...it gets worse. I get several emails from them a couple days later, two of which say I need to call them back to confirm my order...and one a day later that says my order is CANCELLED! I call them immediately and ask why my order has been cancelled. They say it isn't, and connect me with Pete. He checks my order, and says it's on its way from China. WHAT? I tell him I specifically told Tom I DID NOT WANT the grey market version. He insisted that I would have to pay $250 more to get the american Pioneer. I said, "you know what, just cancel the order." "Ok," he says and I hang up the phone. I immediately call my credit card company to see if the charge is on there. It isn't, and I just shake my head. So was that their strategy, I wonder? Send an "order cancelled" email, get me to call, and once again try to get $250 more out of me? There was no TV on its way from China...absolutely unprofessional and deceptive. Please avoid TVs Depot, unless you're ready to play games with a pathetic excuse for a business."
"On September 20, I placed an order for a Sony DSC-R1 digital camera. The camera was advertised as a new, USA model. Later in the day, I received a phone call to verify the order. I spoke to John who tried to up-sell me on a battery, memory card and case. I told him I didn't need them because I already had those accessories (which I do from my F717). He did not pressure me excessively and said he would complete my order. As a precaution, I asked if this was a new camera with a Sony USA warranty. John assured me it was. A short while later, I received an e-mail saying "Your order (xxxxxx) has some problems and currently is On-Hold." I thought to myself, "OK, here we go!". I called the number provided and spoke to a lady in customer service (I didn't get her name). She said that there was a problem authorizing my credit card. Sure enough, I had mis-typed one of the numbers. I gave her the correction and asked if it would be possible to ship the camera that day so I could have it for the weekend, otherwise I wouldn't receive it until Monday. She said she would try her best to get the camera out, but it was already after 4:30 PM. I didn't receive an e-mail with a tracking number, but sure enough, Friday I had my camera. The camera box had a "Sony" seal and there was a USA warranty card in the box. I was a happy camper. I'd like to publicly thank the nice lady in customer service who made the effort to get my camera out that day, even with the close deadline.*Update*I was in the market for a Panasonic DCM-LX2. TVSDepot had advertised the best price for a USA model. When I called, I spoke to Joe. I wanted to verify that the camera did in fact come with a USA manufacturer's warranty. Joe, said that the warranty was a USA warranty offered through TVSDepot, if I wanted the manufacturer's warranty, I would have to pay more. I pointed out that on their website the camera was being advertised as as having a manufacturer's USA warranty, not one offered third-party. I told Joe that I had just bought a Sony R1 from them a few weeks earlier and was pleased with my purchase. Joe said that there was only a $5 difference in the warranties, so he would sell me the camera at the advertised price. I agreed and Joe asked if I needed a memory card. I politely declined and Joe did not try to hard-sell me...thanks Joe. I was super happy that the camera shipped that same day which allowed me to have it for the weekend. I think many sellers underestimate the importance of timly shipping. So far, TVSDepot has delivered what they promised at the advertised price and both times with super-fast delivery which is greatly appreciated. I would also like to add that Joe was polite and professional the whole time. "
"The worst customer service, totally rude staff. Said they had the TV stand but did not. Would never buy from them again"
"Like many others who have ordered from tvsdepot.com, I was lied to about shipping costs. I purchased a pair of speakers for $803.98 with "free shipping". The following day they called me to tell me that due to the weight, they would have to charge me an additional $59 for shipping which I agreed to. 2 days later they called me and said the speakers must come straight from the manufacturer which will cost an additional $50 and again I agreed. I then called my credit card to see just how much had been charged. Turns out they charged me $200 total for shipping!!!! I did not agree to this so I tried to stop the order but was not successful. I was so angry!! I finally got the speakers and one of them was slightly damaged. I will NEVER do business with them again! They are a fraudulent company! Please stay away from them, order from a more trusted site even if it costs more, you'll still save money. Tvsdepot WILL RIP YOU OFF!!!!!"
"I feel I have to send in this review. I recently purchased a Panasonic plasma TV from this company. I later read the reviews and I have to admit I was extremely fearful of a bad outcome.The salesman called the next day to "verify" my order. He tried to sell me cables and a warranty, but was not high pressure. He told me it would be shipped the next day. I received it one week later in perfect working orderMaybe I was lucky, but they don't seem to deserve the bad rap they're getting."
"Disaterous experience. Ordered 512 MB memory cards for cameras we bought for gifts ~ 3 weeks before our oversea trip. Shipped 256 MB cards. When I followed procedures and sent back the items for exchange, the replacement never showed up. I called 3 times in the week before our departure, and was promised replacement repeatedly, but I repeatedly did not receive any tracking information (ie, not sent). When I called 3 days before our trip on a Friday, they gave all sorts of excuses not to ship the items, and conveniently said to refund the money only. So, they wasted our time to order from other stores and we had to purchase these items right before our trip. They were rude, impatient, untrustworthy, and irresponsible. Never do business with them again."
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