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"Gabi, I would like to check on the order I placed. I received the camera within 7 days as promised, but not the promotional item. Please let me know what I need to do."
"Had to cancel the order because they would not honor internet price. Victor told me that I was stupid to buy from anyone but them and I would be calling him back insdie of 20 minutes because even though his price was higher than the listed price it was a great price. I called the sales manager and she would honor the price but wanted to charge shipping and the internet ad said and still says free shipping. Very shady. I would not buy from these folks."
"I Purchased Sony KDL 52XBR4 from TV Depot.It was a complete and pleasant experience. Te sales rep (Brian) was very informative, knowledgible, and professional. The TV arrived in excellant condition in 5 days of shipment, just as promised. The carrier was courteous and assisted in carrying the TV in my home and let me inspect the packaging and contents prior to leaving.
When comparing similar products with Brian he asured me that budget should be kept in mind, and if the 52 inch was a stretch that he would choose the KDL 46XBR4 over other brands of lesser cost in larger sizes. TV Depot, offers a great selection of HDTV products, with very competitive prices and quality service, with personnel that try to make purchasing from them a very pleasant experience. It was. Thank You. "
"It all turned out OK so far but I was somewhat unhappy with dealing with your sales person. I am sure he was doing his job and he did it well. The fact that this unit doesn't come with the factory warranty and free shipping means that I am having to pick it up from a local UPS warehouse were all news to me. Your website didn't mention anything about this. At the end, I ended up with a 3 year CPS contract and curve side delivery, and $400 more than what I figured out from the website. However, I still think it's a good price and happy with it. It's just that my initial experience was somewhat like buying an used car. Thanks for asking my experience."
"Don't order from here! They rip you off! The product is fine, at least what I did receive. I had not gotten my case, tripod, and cleaning kit which had come with the package I had bought. "
"I purchased a 52 inch Sony Bravia HDTV from PhotoConnection and also had a set of HDMI cables added to the order from a sales reps suggestion. The TV arrived in great shape and was much cheaper than buying from Sony online. I would recommend PhotoConnection for my electronic purchases. C. Laflamme Ocala,FL"
"I placed this order online and paid for expidited shipping (2-4 business days). This was for a camera and a FREE promotional gift of a case, tripod, etc...included with the order. I called on September 26 after receiving an email on September 25 requesting I call to confirm the order. After being put on hold for at least 15 minutes, I finally talked with a very abrupt sales representative who put me on hold again and then disconnected me. I called back, talked to him again and he said that my order would be shipped right out. I called on October 8, almost 2 weeks later, to find out where my purchase was. I was put on hold many times totalling at least 15 minutes again. I was then told that I hadn't received it because of the Jewish holiday on October 4 and 5. When I questioned this since my account was charged for the purchase of over $350 on October 3, which would have been before the holiday, I was then told it may have been backordered. At this point, she apologized and assured me it would be shipped right out and I should receive it within a few days. She also said she would credit my account for the shipping difference since I did not receive the item in 2-4 business days. I finally did receive it on October 11, 16 days after placing the order, but the case and tripod were not included. Also, my account was not credited for the shipping. I called again, this time being put on hold for 45 minutes. When I finally spoke to a service representative, I explained the situation and asked again to be reimbursed for the shipping cost difference. He was short and insisted that I actually did receive the camera in the allotted 2-4 business days since it wasn't shipped until Monday October 8. When I asked him about the case and tripod he said it was mailed separately and I should receive it soon. He then told me he would give me a $15 gift certificate for my next purchase with them. I then asked to speak to his manager. I was put on hold again for another 20 minutes. When he finally answered my call, I explained the stuation. He also insisted that they delivered the camera within the allotted time since it was backordered. I reminded him that I was never notified by email or phone that the item was on backorder. At this point, he offered to waive the $10 shipping fee for the case and tripod, which in their add was listed as a FREE gift. He then told me he would have it shipped right out. Later that day, I received an email with a link to this site stating that: "After evaluating your account I understand that you have not yet received your free promotional item. This result is due to not receiving authorization from you as our consumer regarding the shipping and handling charge for the free item for $9.99. What I can do for you at this point is waive the shipping charges if you are willing to post our company a review". This whole purchase was obviously quite a hassle, I didn't receive the camera in time for my husband's birthday and I still haven't received the promised FREE promotional items. This company seems to be lacking in integrity as well as common curtesy. I will NOT shop with foto connection in the future and will reccomend to my friends and family that they do not either.
"
This review was modified by tribeofdan on October 18 2007 11:47:15 AM
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posted Nov-02-2007 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Had a great experience. TV was shipped fast and was in great condition.","link":"http:\/\/www.resellerratings.com\/store\/TVsDepot\/comment\/343031#comment343031","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TVsDepot.jpg","store_name":"TVsDepot \/ GBShopping \/ Fotoconnection.com","username":"Linlin698","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Had to cancel the order because they would not honor internet price. Victor told me that I was stupid to buy from anyone but them and I would be calling him back insdie of 20 minutes because even though his price was higher than the listed price it was a great price. I called the sales manager and she would honor the price but wanted to charge shipping and the internet ad said and still says free shipping. Very shady. I would not buy from these folks.","link":"http:\/\/www.resellerratings.com\/store\/TVsDepot\/comment\/342772#comment342772","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TVsDepot.jpg","store_name":"TVsDepot \/ GBShopping \/ Fotoconnection.com","username":"bbandtb","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I Purchased Sony KDL 52XBR4 from TV Depot.It was a complete and pleasant experience. Te sales rep (Brian) was very informative, knowledgible, and professional. The TV arrived in excellant condition in 5 days of shipment, just as promised. The carrier was courteous and assisted in carrying the TV in my home and let me inspect the packaging and contents prior to leaving. <br><br>When comparing similar products with Brian he asured me that budget should be kept in mind, and if the 52 inch was a stretch that he would choose the KDL 46XBR4 over other brands of lesser cost in larger sizes. TV Depot, offers a great selection of HDTV products, with very competitive prices and quality service, with personnel that try to make purchasing from them a very pleasant experience. It was. Thank You. ","link":"http:\/\/www.resellerratings.com\/store\/TVsDepot\/comment\/342618#comment342618","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TVsDepot.jpg","store_name":"TVsDepot \/ GBShopping \/ Fotoconnection.com","username":"SonSon","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It all turned out OK so far but I was somewhat unhappy with dealing with your sales person. I am sure he was doing his job and he did it well. The fact that this unit doesn\u0027t come with the factory warranty and free shipping means that I am having to pick it up from a local UPS warehouse were all news to me. Your website didn\u0027t mention anything about this. At the end, I ended up with a 3 year CPS contract and curve side delivery, and $400 more than what I figured out from the website. However, I still think it\u0027s a good price and happy with it. It\u0027s just that my initial experience was somewhat like buying an used car. Thanks for asking my experience.","link":"http:\/\/www.resellerratings.com\/store\/TVsDepot\/comment\/342615#comment342615","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TVsDepot.jpg","store_name":"TVsDepot \/ GBShopping \/ Fotoconnection.com","username":"yunglew92","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Had no problems. GPS unit arrived in reasonable time in good condition.","link":"http:\/\/www.resellerratings.com\/store\/TVsDepot\/comment\/340630#comment340630","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TVsDepot.jpg","store_name":"TVsDepot \/ GBShopping \/ Fotoconnection.com","username":"nicklaus","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Don\u0027t order from here! They rip you off! The product is fine, at least what I did receive. I had not gotten my case, tripod, and cleaning kit which had come with the package I had bought. ","link":"http:\/\/www.resellerratings.com\/store\/TVsDepot\/comment\/340527#comment340527","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TVsDepot.jpg","store_name":"TVsDepot \/ GBShopping \/ Fotoconnection.com","username":"artc87","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a 52 inch Sony Bravia HDTV from PhotoConnection and also had a set of HDMI cables added to the order from a sales reps suggestion. The TV arrived in great shape and was much cheaper than buying from Sony online. I would recommend PhotoConnection for my electronic purchases. C. Laflamme Ocala,FL","link":"http:\/\/www.resellerratings.com\/store\/TVsDepot\/comment\/340356#comment340356","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TVsDepot.jpg","store_name":"TVsDepot \/ GBShopping \/ Fotoconnection.com","username":"Chuck Laflamme","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The camera I ordered came in ten days. Eveything was included except the bonus package which I understand they will send.","link":"http:\/\/www.resellerratings.com\/store\/TVsDepot\/comment\/340248#comment340248","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TVsDepot.jpg","store_name":"TVsDepot \/ GBShopping \/ Fotoconnection.com","username":"mreynold","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed this order online and paid for expidited shipping (2-4 business days). This was for a camera and a FREE promotional gift of a case, tripod, etc...included with the order. I called on September 26 after receiving an email on September 25 requesting I call to confirm the order. After being put on hold for at least 15 minutes, I finally talked with a very abrupt sales representative who put me on hold again and then disconnected me. I called back, talked to him again and he said that my order would be shipped right out. I called on October 8, almost 2 weeks later, to find out where my purchase was. I was put on hold many times totalling at least 15 minutes again. I was then told that I hadn\u0027t received it because of the Jewish holiday on October 4 and 5. When I questioned this since my account was charged for the purchase of over $350 on October 3, which would have been before the holiday, I was then told it may have been backordered. At this point, she apologized and assured me it would be shipped right out and I should receive it within a few days. She also said she would credit my account for the shipping difference since I did not receive the item in 2-4 business days. I finally did receive it on October 11, 16 days after placing the order, but the case and tripod were not included. Also, my account was not credited for the shipping. I called again, this time being put on hold for 45 minutes. When I finally spoke to a service representative, I explained the situation and asked again to be reimbursed for the shipping cost difference. He was short and insisted that I actually did receive the camera in the allotted 2-4 business days since it wasn\u0027t shipped until Monday October 8. When I asked him about the case and tripod he said it was mailed separately and I should receive it soon. He then told me he would give me a $15 gift certificate for my next purchase with them. I then asked to speak to his manager. I was put on hold again for another 20 minutes. When he finally answered my call, I explained the stuation. He also insisted that they delivered the camera within the allotted time since it was backordered. I reminded him that I was never notified by email or phone that the item was on backorder. At this point, he offered to waive the $10 shipping fee for the case and tripod, which in their add was listed as a FREE gift. He then told me he would have it shipped right out. Later that day, I received an email with a link to this site stating that: \u0022After evaluating your account I understand that you have not yet received your free promotional item. This result is due to not receiving authorization from you as our consumer regarding the shipping and handling charge for the free item for $9.99. What I can do for you at this point is waive the shipping charges if you are willing to post our company a review\u0022. <br>This whole purchase was obviously quite a hassle, I didn\u0027t receive the camera in time for my husband\u0027s birthday and I still haven\u0027t received the promised FREE promotional items. This company seems to be lacking in integrity as well as common curtesy. I will NOT shop with foto connection in the future and will reccomend to my friends and family that they do not either. <br> <br>","link":"http:\/\/www.resellerratings.com\/store\/TVsDepot\/comment\/340228#comment340228","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TVsDepot.jpg","store_name":"TVsDepot \/ GBShopping \/ Fotoconnection.com","username":"tribeofdan","rating":"1"}, "single");){kind=link}
"Gabi,
I would like to check on the order I placed. I received the camera within 7 days as promised, but not the promotional item. Please let me know what I need to do."