We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"Two weeks with no communication and did not hear from them until I said I was filling a complaint with the BBB. Never shipped product or let me know there was a hold up. Ended up cancelling my order because they couldn't tell me when they could get it out. "
"ordered tv on the 8th of feburary for 1375 they told me it would be delivered on the 26th, tv never showed up, I called them and the tv never even shipped, no call nothing to inform there would be a delay, because of this I told them I wanted to cancel they said ok and they would refund my card in 5 to 7 days, Its been two WEEK S!! and they still havent credited my card, I called several times no answer, they only answer the sales line not the customer service, they have told me twice they would refund my card and they never do, I have disputed the charge but they tell me that could take up to 90 days, I hate these pepole and they should never be allowed to do business again, a word of warning, DO NOT DO BUSINESS WITH THESE PEPOLE THEY WILL JUST TAKE YOUR MONEY, THEY CARE NOTHING ABOUT YOU (the customer)..."
This review was modified by nodmax on March 18 2007 05:04:53 PM
"I wish I'd known about TV Authority before I placed my order in January. I'm now initiating the dispute process through my credit card company. The few times I was actually able to reach someone (after somewhere around 100 attempts) I got reassurances, but no action. They basically ignore me now that they've got my money. They were able, of course, to charge my credit card last month, but I've still got no t.v. after nearly 2 months. I've never had such a terrible experience with on-line ordering. I got this company's information through Consumer Reports, and I'm contacting them to warn them about TV Authority. I only hope that someone reads this before they make the mistake of ordering from this sham of a company."
"Placed order received delivery date of 2/6-2/8. Merchant was not to bill prior to shipping. Merchant billed on 1/25. Contacted 2/25 to cancel order. Did not credit until 3/13. One of the worst internet sellers I have evar dealt with."
"WORST shopping experience I have ever had. Placed order almost a month ago, and to this date, I have no idea what is going on with my order. I have been on hold for 4 hours and then got disconected on various ocassions. They don't reply to emails. DON'T EVER BUY HERE"
"My experience from tvauthority wasn't all bad. First off, their customer service system is a sham. I think that's where 99% of their problems are coming from. I ordered my samsung dlp tv and repairmaster warranty from their site saving almost 700.00 dollars. I had read the reviews prior to ordering and was quite hesitant but I figured I could always dispute the charge if need with my credit card company. To my surprise and I'm sure it was because I kept calling just about every day and waiting the 1hr hold time, I got my tv in about 25 days. Though this may seem a long time for most, if you look at the other reviews I feel lucky. My biggest complaint is that prior to ordering the tv I was told my credit card wouldn't be charged until the order was ready to ship, a lie. My card was charged the night of the order and after numerous calls nothing changed. Second was a couple of days after placing the order I read some further reviews and decided against purchasing the extended warranty. No big deal because they told me that usually doesn't ship out for 4-6 weeks after the order right? Well as of today about 2 months later and 10+ calls into customer service where on 3 occasions the service rep stated she personally watched the credit put in I have yet to receive any charge back to my credit card. I further found that every time I called I was just placated and yes'd to death to make me get a false sense of feeling something was going to be done about this credit. It wasn't until I brought up the fact about disputing the charge to my credit card company that they brought the lying to another level about actually watching the credit happen. All in all I wouldn't say tvauthority is a bad site as long as you have a month to spare before you expect your tv and don't want to cancel any part of your order. There's something to be said about a company who has a short hold time for the sales dept but almost an hour hold time for cust service. I kind of got the vibe of once they get your money, you're kind of strung along at their pace, and all promises go out the window. Hope this helps."
"Do not order from TVAuthority.com. Seriously, I do not know how these people sleep at night. I spoke with Tico, Tori, Anthony... Waited over an hour. Television never shipped. Was billed right away on date the order was placed. Now we have cancelled the order and are waiting for our card to be credited. Do not shop TVAuthority.com. It has been the worst experience I have ever had. Awful.
I have since placed an order with Vanns.com and it has been a breath of fresh air dealing with them. I placed the order yesterday and I already have a shipping tracking number. Fabulous vendor!"
"well if knew that i was going to get the run around from this company i would have stayed far from them.i get the same promises that every body esles gets. it going to be in next week or we are going to get you a tracking number.when i read every bodyelse report about what going on with them and seem just like me.heres my experence with live chat.it took 3 hours first. Tuesday, March 06, 2007 12:38:48 PM (3/6/2007 8:38:48 PM - GMT)
Powered by SightMax.
Welcome to www.tvauthority.com, Toi will be right with you.
Toi: Hello Gabriel, how can I help you today?
gabriel: hello
gabriel: hello
gabriel: i just want to know wheres my tv
gabriel: it been almost 4 weeks
gabriel: #****** order number
Toi: I'm here
Toi: Let me take a look at your order give me one second
gabriel: just tring find out whats going on with my tv
Toi: I will check that out for you
gabriel: thank you
Toi: The distribution center is closed for the evening, It looks like they closed about 10 minutes ago.
gabriel: well can i get their number
gabriel: so can call took like 3 hours to today get somebody
Toi: I left my representative a message to get back to me first thing in the morning. I can not give out their information, it is against the contract we have with them to give out their information.
gabriel: its just have not got my tv and now find alot bad info about company on the about get your stuff
Toi: I am sorry the order is delayed, Right now I don't have any information available for you, but I will have an update for you in the morning, I can give you a call once I find out for you.
gabriel: i have read that th e calls are never done
Toi: It will be done
gabriel: what do you mean by delayed
gabriel: has it left there yet
Toi: I'm not sure I do not have any information for your order. It will not be there within the delivery window you were given and there is no shipping information available.
gabriel: i was not giving a delivery time untill i called now the time has past
Toi: Yes
gabriel: ok will see whats in the moring will your phones be working
Toi: I believe so
gabriel: ok well thank youi
Toi: Thank you, I will be contacting you in the morning
gabriel: thanks
Visitor gabriel has ended the chat she said that distribution center was closed it was only 1:50pm. thats a lie and she said she would call that "it would be done" it wasnt. two days latter i talk to anthony he said i would get tracking number in 24 hours . that didnt happen.i think they dont know what a tracking number is. so now i am going dispute this with my creit card comp. i am also going out of my to file any kind complaints that every body has written to do like bbb or start my own law suit let it be. STAY FAR AWAY FROM THESE PEOPLE."
This review was modified by gabriel63 on March 14 2007 10:04:14 PM
"If you are reading this and have not purchased from TVauthority I will save you the trouble of reading the rest of the posts. DO NOT BUY. THIS STORE IS A SHAM AND YOU WILL NOT GET YOUR PRODUCT BUT WILL BE CHARGED FOR IT. If you have already purchased something from them and are wondering why it has not been delivered, call VISA immediately and dispute the charge and don't waste time trying to contact TVAuthority. If you paid other than a credit card, God be with you.
If you have been ripped off by this company, please take the time to file a complaint with the FTC. If our government cannot protect us from preditors like this company we are in trouble. They continue in business despite all the people they have cheated.
36,455 stores
1,205,475 reviews
6504 shoppers online now
Rating
Full Rating Profile
Visa / Mastercard
American Express
Discover
Money Order
COD
Check
Priority Next Day
International
Secure Order Processing
International Order
posted Mar-16-2007 
This review was modified by 
posted Mar-16-2007 
This review was modified by 
![Share](javascript:share_rating({"review_body":"ordered tv on the 8th of feburary for 1375 they told me it would be delivered on the 26th, tv never showed up, I called them and the tv never even shipped, no call nothing to inform there would be a delay, because of this I told them I wanted to cancel they said ok and they would refund my card in 5 to 7 days, Its been two WEEK<br>S!! and they still havent credited my card, I called several times no answer, they only answer the sales line not the customer service, they have told me twice they would refund my card and they never do, I have disputed the charge but they tell me that could take up to 90 days, I hate these pepole and they should never be allowed to do business again, a word of warning, DO NOT DO BUSINESS WITH THESE PEPOLE THEY WILL JUST TAKE YOUR MONEY, THEY CARE NOTHING ABOUT YOU (the customer)...","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/306661#comment306661","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"nodmax","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I wish I\u0027d known about TV Authority before I placed my order in January. I\u0027m now initiating the dispute process through my credit card company. The few times I was actually able to reach someone (after somewhere around 100 attempts) I got reassurances, but no action. They basically ignore me now that they\u0027ve got my money. They were able, of course, to charge my credit card last month, but I\u0027ve still got no t.v. after nearly 2 months. I\u0027ve never had such a terrible experience with on-line ordering. I got this company\u0027s information through Consumer Reports, and I\u0027m contacting them to warn them about TV Authority. I only hope that someone reads this before they make the mistake of ordering from this sham of a company.","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/306637#comment306637","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"shsouth","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed order received delivery date of 2\/6-2\/8. Merchant was not to bill prior to shipping. Merchant billed on 1\/25. Contacted 2\/25 to cancel order. Did not credit until 3\/13. One of the worst internet sellers I have evar dealt with.","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/306607#comment306607","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"jjmoh","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"WORST shopping experience I have ever had. Placed order almost a month ago, and to this date, I have no idea what is going on with my order. I have been on hold for 4 hours and then got disconected on various ocassions. They don\u0027t reply to emails. DON\u0027T EVER BUY HERE","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/306600#comment306600","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"edwinpulido","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My experience from tvauthority wasn\u0027t all bad. First off, their customer service system is a sham. I think that\u0027s where 99% of their problems are coming from. I ordered my samsung dlp tv and repairmaster warranty from their site saving almost 700.00 dollars. I had read the reviews prior to ordering and was quite hesitant but I figured I could always dispute the charge if need with my credit card company. To my surprise and I\u0027m sure it was because I kept calling just about every day and waiting the 1hr hold time, I got my tv in about 25 days. Though this may seem a long time for most, if you look at the other reviews I feel lucky. My biggest complaint is that prior to ordering the tv I was told my credit card wouldn\u0027t be charged until the order was ready to ship, a lie. My card was charged the night of the order and after numerous calls nothing changed. Second was a couple of days after placing the order I read some further reviews and decided against purchasing the extended warranty. No big deal because they told me that usually doesn\u0027t ship out for 4-6 weeks after the order right? Well as of today about 2 months later and 10+ calls into customer service where on 3 occasions the service rep stated she personally watched the credit put in I have yet to receive any charge back to my credit card. I further found that every time I called I was just placated and yes\u0027d to death to make me get a false sense of feeling something was going to be done about this credit. It wasn\u0027t until I brought up the fact about disputing the charge to my credit card company that they brought the lying to another level about actually watching the credit happen. All in all I wouldn\u0027t say tvauthority is a bad site as long as you have a month to spare before you expect your tv and don\u0027t want to cancel any part of your order. There\u0027s something to be said about a company who has a short hold time for the sales dept but almost an hour hold time for cust service. I kind of got the vibe of once they get your money, you\u0027re kind of strung along at their pace, and all promises go out the window. Hope this helps.","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/306596#comment306596","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"laxball33","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Do not order from TVAuthority.com. <br>Seriously, I do not know how these people sleep at night. I spoke with Tico, Tori, Anthony...<br>Waited over an hour. Television never shipped. Was billed right away on date the order was placed. Now we have cancelled the order and are waiting for our card to be credited. Do not shop TVAuthority.com. It has been the worst experience I have ever had. Awful. <br><br>I have since placed an order with Vanns.com and it has been a breath of fresh air dealing with them. I placed the order yesterday and I already have a shipping tracking number. Fabulous vendor!","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/306256#comment306256","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"Vermonter","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"tvauthority.com president called and has credited back my card. ","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/305579#comment305579","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"Baysidestan","rating":"0"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"well if knew that i was going to get the run around from this company i would have stayed far from them.i get the same promises that every body esles gets. it going to be in next week or we are going to get you a tracking number.when i read every bodyelse report about what going on with them and seem just like me.heres my experence with live chat.it took 3 hours first.<br>Tuesday, March 06, 2007 12:38:48 PM (3\/6\/2007 8:38:48 PM - GMT)<br><br>Powered by SightMax.<br><br>Welcome to www.tvauthority.com, Toi will be right with you.<br><br>Toi:<br>Hello Gabriel, how can I help you today?<br><br>gabriel:<br>hello<br><br>gabriel:<br>hello<br><br>gabriel:<br>i just want to know wheres my tv<br><br>gabriel:<br>it been almost 4 weeks<br><br>gabriel:<br>#****** order number<br><br>Toi:<br>I\u0027m here<br><br>Toi:<br>Let me take a look at your order give me one second<br><br>gabriel:<br>just tring find out whats going on with my tv<br><br>Toi:<br>I will check that out for you<br><br>gabriel:<br>thank you<br><br>Toi:<br>The distribution center is closed for the evening, It looks like they <br>closed about 10 minutes ago. <br><br>gabriel:<br>well can i get their number<br><br>gabriel:<br>so can call took like 3 hours to today get somebody<br><br>Toi:<br>I left my representative a message to get back to me first thing in the <br>morning. I can not give out their information, it is against the <br>contract we have with them to give out their information.<br><br>gabriel:<br>its just have not got my tv and now find alot bad info about company <br>on the about get your stuff<br><br>Toi:<br>I am sorry the order is delayed, Right now I don\u0027t have any information <br>available for you, but I will have an update for you in the morning, I <br>can give you a call once I find out for you.<br><br>gabriel:<br>i have read that th e calls are never done<br><br>Toi:<br>It will be done<br><br>gabriel:<br>what do you mean by delayed<br><br>gabriel:<br>has it left there yet<br><br>Toi:<br>I\u0027m not sure I do not have any information for your order. It will not <br>be there within the delivery window you were given and there is no <br>shipping information available.<br><br>gabriel:<br>i was not giving a delivery time untill i called now the time has past<br><br>Toi:<br>Yes<br><br>gabriel:<br>ok will see whats in the moring will your phones be working<br><br>Toi:<br>I believe so <br><br>gabriel:<br>ok well thank youi<br><br>Toi:<br>Thank you, I will be contacting you in the morning<br><br>gabriel:<br>thanks<br><br>Visitor gabriel has ended the chat<br>she said that distribution center was closed it was only 1:50pm. thats a lie and she said she would call that \u0022it would be done\u0022 it wasnt. two days latter i talk to anthony he said i would get tracking number in 24 hours . that didnt happen.i think they dont know what a tracking number is. so now i am going dispute this with my creit card comp. i am also going out of my to file any kind complaints that every body has written to do like bbb or start my own law suit let it be. STAY FAR AWAY FROM THESE PEOPLE.","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/305503#comment305503","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"gabriel63","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"If you are reading this and have not purchased from TVauthority I will save you the trouble of reading the rest of the posts. DO NOT BUY. THIS STORE IS A SHAM AND YOU WILL NOT GET YOUR PRODUCT BUT WILL BE CHARGED FOR IT. If you have already purchased something from them and are wondering why it has not been delivered, call VISA immediately and dispute the charge and don\u0027t waste time trying to contact TVAuthority. If you paid other than a credit card, God be with you. <br><br>If you have been ripped off by this company, please take the time to file a complaint with the FTC. If our government cannot protect us from preditors like this company we are in trouble. They continue in business despite all the people they have cheated. <br><br>www.fbi.com<br>1-888-622-0117<br>https:\/\/rn.ftc.gov\/pls\/dod\/wsolcq$.startup?Z_ORG_CODE=PU01 ","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/304943#comment304943","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"erumble","rating":"1"}, "single");){kind=link}
"Two weeks with no communication and did not hear from them until I said I was filling a complaint with the BBB. Never shipped product or let me know there was a hold up. Ended up cancelling my order because they couldn't tell me when they could get it out. "