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  • SupplyHouse.com SupplyHouse.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 130 Spagnoli Rd
    • Contact: customerservice@supplyhouse.com
    • Phone: n/a
    • Customer Support: 1-888-757-4774
    • Business Hours: Monday - Thursday: 8am to 5:45pm EST , Friday: 9am to 4:45pm EST
    • Fax: 1-888-922-8070

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.64/10 8.64/10
    Chance of future purchase: Rating 9.24/10 9.24/10
    Shipping & packaging: Rating 8.96/10 8.96/10
    Customer service: Rating 9.61/10 9.61/10
    Return/Replacement policy: Rating 9.13/10 9.13/10
No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-16

Clear Communicator

"Exactly the product needed. Product shipped quickly and arrived exactly as projected."

This review was modified by thomas_richardson_3 on January 18 2017 05:00:01 AM

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Verified Customer
Rating 2/10
1/5
2017-01-15

Broken Part upon Arrival

"I received the part on Sat 1/14/2017. However, the middle section of the ignitor (271N)was broken. By looking at the shipping package, the damage had to be at the warehouse; therefore, the part was not inspected prior delivery. "

This review was modified by falcondrone on January 17 2017 11:15:01 PM
Rep reply posted Jan-16-2017

A rep from SupplyHouse.com, SupplyHouse.com, has responded

“Hello,
We sincerely apologize for the condition that your item arrived in. We do our best to package and ship our products as securely as possible to ensure they arrive in the best condition. However if products are damaged, we always ask our customers to contact us immediately upon receipt and we can either work to replace any damaged part or offer a refund. We appreciate you bringing this to our attention as we are working to iron out any issues with packing the orders and shipment issues overall. Again, we sincerely apologize for any inconvenience and please contact our customer service team at 1-888-757-4774 to let us know if you would like to proceed with a replacement or refund for the damaged item. Thank you!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-15

Great place to buy parts

"Good customer service. I frequently buy the wrong part because I'm a DIY'r and it's always easy to return if I need to."

This review was modified by prater-12858 on January 17 2017 09:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

as advertised

"great service and product.."

This review was modified by blbills242 on January 17 2017 08:45:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Dreaded flashing LED/fire place would lite and not stay On.

"My old Robert Shaw DS 845-NL-1-4 was not longer working. Replaced it with the suggested Robert Shaw 780-502 and got my fire place back up and running in a few minutes. Good product good price. Five stars. "

This review was modified by s454v on January 17 2017 08:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Great Supply House

"Price and service is excellent. What you order is what you get in a sealed box."

This review was modified by Theodore ONeill on January 17 2017 07:45:01 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

we have heat again

"SupplyHouse is quick and easy to order from Thanks for the quick response."

This review was modified by richacar on January 17 2017 07:30:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

fast and furious work!

"Received everything I ordered and I ordered a lot of different plumbing fittings. No mistakes. Came fast. Great website to find and order things. Keep up the great work!
"

This review was modified by eriks-response on January 17 2017 07:15:03 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

just right

"What I needed, when I needed it. Thank you. "

This review was modified by reidt05-70584 on January 17 2017 07:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Incredible!

"SupplyHouse.com has almost impossibly quick delivery, great prices, top quality products, and a very user friendly website.
Definitely my favorite place to shop for anything plumbing related.
"

This review was modified by jrbe on January 17 2017 07:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

"Good prices. Quick delivery"

This review was modified by harrietlittle1 on January 17 2017 07:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Great Customer Service

"They were so fast at responding to my emails and allowing me to return a few items with free shipping. Their products are great and have held up well with my toddler."

This review was modified by tfitz0304 on January 17 2017 06:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

"Awesome! Everything you need and great customer service!"

This review was modified by moody7 on January 17 2017 06:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

good stuff , fast

"ordered pump, free shipping, got it fast, no problems . Life's good "

This review was modified by coupe1971 on January 17 2017 05:30:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-15

Unreal !!

"I ordered $ 850.00 worth of misc fittings for a boiler job on a Sunday around noon.
The next morning around 10 am ....UPS rolls up with everything I ordered.
Thank You Supply House !!!
"

This review was modified by beezer00 on January 17 2017 05:15:02 PM

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