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"I was completely disappointed by our service with Super Warehouse. Not only did you give me the wrong fuser kit option. But I was told 3 different times it would be shipped out. Then when I called back today 07/10/2014 (order placed 07/04/2014) I would be charged a restocking fee for the wrong fuser kit and it would be shipped out until later for the correct one. I was told by Eddie that he was supposed to call me back regarding the order yesterday but didn't. So I have asked that the order be cancelled, my card to be credited and have discontinued our years of service with Super Warehouse. We have been ordering with Super Warehouse since 2006 and since the site change we have had nothing but problems. We will no longer order from them."
"Hello Super Warehouse I ordered an HP laptop with Order Number: 650308Order Placed: June 09, 2014Shipping Address is Hilda Byerly1123 Johnsontown RoadThomasville, NC 27360 ......I did not hear anything from you guys please whats going on....? It's a month now."
"the new site will take some getting used to, but I find it is not as user friendly as previously."
"Order a week ago and still haven't seen my product and customer service has NO idea why product didn't ship or what the status of my order is. Very dissatisfied, probably canceling this order and ordering somewhere else."
"Super warehouse is super."
"Great experience. I ordered and order filled and shipped quickly"
"I have been using Superwarehouse for many years and was very satisfied but the new website, doesn't work so well. Disappointed in that when I search for an item, it doesn't show up. Ernie did put some items in my Wishlist which was nice, but when I did a search for some other items for a Dell and a Magicolor, I did not get any results. Please improve this newer webpage, so that the search engine works properly or either I'm doing something wrong. thankssteve cooper skin cancer surgery center"
"Very prompt and courteous service. The staff at Super Warehouse seemed to take a genuine interest in my business."
"I placed my order on 6/8 and by the 18th tracking still said "in picking" so I called. They had not sent it out yet. Ask for a representative to talk to. She sent out my order and sent a tracking number that I could not use to track my order. I still can not track my order. I emailed company and rep sent tracking number again. Still I could not use it. Emailed again stating problem and she told me where my order was. I want to be able to track my order myself. My order still says "in picking" and today is the 22nd. I am very disappointed in the time it is taking to receive my order and my inability to track it. Not sure if I will order from this company again."
"I have been ordering from Super Ware house for some time. This time it was quite different and very difficult. sign in, log in and all kinds of information. Plus I had trouble finding the toners I always order.Not happy with this new look"
"Love the new website! It's very easy to use and they have great prices. "
"Placed an order on 1/17/14 - received an email on 1/24/14 stating the order was cancelled due to availability. It's fine that they were out of stock, but 7 days for notification is ridiculous!!!!"
"Went to order an Asus RT-N66U router and it was listed as being in stock. Received an email later that the item was on backorder. Just how hard is it to keep your inventory accurate?! Amazing how so many other companies have mastered this basic task. Waste of time. "
"Placed on order online. Had a callback from them, at which time they confirmed stock.Calling 4 days later to find out the status of the order, turned out they didn't have any stock after all -- and did not bother to advise me of the problem, all the while maintaining $8000+ hold on my credit card."
"07-06-11, Wednesday, placed an order with Superwarehouse for toners, 715.44. 07-07-11, called Superwarehouse to have the toners expited for a cost of 35.99. They stated they would do that and send over a "new invoice". Concerned because they were sending another invoice, I specifically stated they were not to bill me again, and just the 35.99. 07-19-11, Saturday, Yep, you guess it, Superwarehouse had applied a second "pending charge", for 751.43, that overdrew my account, and left me with no money for the weekend. If that wasn't enough, my account showed both charges, both amounts on hold, a negative on my bank account, and Superwarehouse said it was the banks fault. Superwarehouse wouldn't comply with what the bank required to remove the second amount, nor would they co-operate. After over 3 hours, of e-mails, phone calls, a visit to my bank twice, the bank suggest I file a fraud complaint against Superwarehouse. Only after all this did they finally call the bank to have the amount removed and credited back to my account. This is a buyer beware, you do not want to do business with a company this unethical. They would not admit fault, hence the bank would have been responsible for all the nsf charges. Superwarehouse does not want to held accountable for their actions. This has got to be my worst purchasing experience in 10 years. Buy at your own risk from Superwarehouse. I would give them a negative 5 if I could.None of the response below from Superwarehouse is accurate. I have the documentation to prove everything I said, and the bank did not tell me anything. I am an accountant for over 30 years, and have seen these bait and switch acts several times, so when they said they were sending me a second invoice, I very clearly stated they were not to bill a second time, but only to bill for the shipping cost, as I had already paid. It doesn't really matter what the bank did or did not do. Superwarehouse held funds they did not have authorization to hold, this is call fraud by any name. They should have only billed for the shipping cost. Also, they did not, get back to me right when I called. I had been trying to reach them all weekend, never heard from anyone. Typical of such an unethical company, pass the buck for your mistakes. Look at all the other complaints. Similar."