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"Upon initial speedy shipping I found they sent the Summit part in the correctly marked box to find it did not fit. It was explained to me that, it was probably a mismarked box and resent an Edelbrock timing gear instead of the Summit one just in case this was an error in box markings for this Summit item. The Edlebrock gear drive Timing set arrived via UPS in a big box. The Eldebrock box which was much smaller had opened and the contents which were safely packed in a foam fit box had opened and its contents smashed together from Georgia to New York. The crank gear was chopped up to badly to install as well as used oil and dirt in the "Dog-bone" gear. I have to admit, the shipping was pretty quick but, if they are going to sell me used parts as new at least clean them better and put a piece of tape on the box before chucking it in the mail. I will not only NEVER use Summit again, I think I am done with mail order as well. The kicker was when the lady at customer service told me she could reship it. She said that the item would be "Personally Inspected" before it was shipped this time... WHAAAAAAAAAAAAT????? This leads me to believe that their normal business practice is a cr*p shoot to get the correct and/or unbroken part from this company. Shortly after having the card refunded, I was at NAPA ordering a chain (That's how desperate I was)lol This experience has cost me a lot of time which is money. I am an eBayer with a %100 feedback rating and have NEVER had to leave bad feedback but, I felt I should post this for you. Make sure you mention this review and insist on your part being PERSONALY inspected BEFORE it is shipped and get the name of your salesperson. Good luck."
"On a trip to the US I placed an order worth $1100 with Summit.I was assured that it would be delivered to my US address in 3 to 5 days. After 4 days I phoned to check on the status of the order. It had not been dispatched! I was told they needed additonal information. When asked why they had not contacted me (they had all my contact details in the US)the customer services rep replied that they handled "hundreds or thousands" of orders a day and that they were "too busy" to contact customers when there was a "problem".She said for an additional $50 they could deliver next day.I suggested that since the delay was Summit's fault they should pay the addtional $50.She refused.I cancelled my order and since sourced comparable parts ex the UK for $250 less.My experience with US businesses has always been good but has been soured by my dealings with Summit."
"This was my first order from SRE and they must of shipped my items immediately, I ordered a couple ford racing brake / clutch pedal covers in the afternoon of June 28th and it was at my door the very next day via UPS (Standard ground shipping).As for shipping charges it was $10, I guess thats average but Im not complaining and would definately order from them again!"
"The best site to buy car performance parts"
"I became a fan of Summit Racing after being screwed by J.C. Whitney. Their shipping price is great. Even better if you order multiple items as it's just one flat rate. They often have those hard to find items I'm looking for, though I wish they still carried as many items at they used to for my 2001 Toyota 4runner."
"I ordered a set of Qa1 shocks on the 2nd at 7pm pacific time.There was a problem with the shipping adress VS the billing adress so they called me on the 4th in the morning to make sure the order shipping adress was correct.I recieved the shocks on the 5th with a hat for no charge.Considering the delay they got the parts to me in great time and at the best price around with shipping (HANDLING)included."
"Summit claims they ship the same day, and in fact after placing my order on a Wednesday, I almost immediately received a shipping confirmation. Since I had paid extra for two day air shipping, thinking that Thursday and Friday would be the two business days needed to receive the product, I was satisfied, and fully expected to receive my order in time to spend the weekend fixing my car. Must to my surprise, when Summit finally sent me the UPS tracking number, I saw that the order didn't reach UPS until more than 24 hours after I thought it was on its way, in other words, more than one of the shipping days was used before it reached UPS. So now I can expect my order at the end of the business day on Monday, i.e. three business days, plus two weekend days, after spending the basic $10 ground handling charge plus another $25 for expedited two day air, just to get one small item from Nevada to Arizona. It will be a long time before I use Summit again."
"I have always had such great experiences with this company's products and super fast shipping. They are so much easier to deal with than any other company I have ordered parts from online, and they don't wait days to ship your product. They almost always ship it the day you order it. I wish all online companies were like this one."
"Ordered the item late in the day, but still had the item delivered next day and the price was great."
"Ordered a set of Bosch Icon wiper blades from Summit Racing. The price was decent, and the shipment arrived in three days with ground shipping. Order came with a free Summit Racing hat too! A+ retailer!"
"Excellent service. Shipped immediately and arrived before committed date. "
"I've made two purchases from Summitracing.com and have been pleased with both. My latest purchase was a new rim for my 2004 mustang gt. The customer service rep was very knowledgeable and friendly. I got exactly what I ordered in only 3 days (ground shipping) at a great price. I can't say enough good things about them."
"Excellent service, vast selection, fast shipping and great prices... definitely will continue to shop there in the future."
"Great ordering experience. Product was delivered quickly and was exactly what I ordered. I will purchase from here again."
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