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stipc.com

Computer Hardware & Software

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--/100 (6-month rating)
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All Customer Reviews (59)

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timpoy
Rating 10/10 5/5
modified review posted Aug-08-2005

"Excellent customer service pre and post sale. One of only a handful of companies that will customize the Asus W5a."

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fuelburn
Rating 10/10 5/5
modified review posted Aug-01-2005

"I was truly surprised by the quality service Star Tech offered me. Not only did they meet my hasty delivery needs, they shipped my notebook much sooner than expected and phoned me to let me know it was on the way. You never know what type of service to expect from smaller online retailers, but Star Tech is a top-notch seller with a friendly and helpful staff."

modified review This review was modified by fuelburn on August 04 2005 06:43:24 AM
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modified review posted Nov-23-2005

StarTech, Star Tech, Inc rep has responded

“Thanks again for your order!”

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guessagaindear
Rating 10/10 5/5
modified review posted Jul-26-2005

"Star Tech is a terrific company that really takes care of their clients. FedEx couldn't find my house to deliver my computer. John from Star Tech, got directions from me and called them and my computer arrived that day. This was service in the old style :)The product, the service, the people were just great. I have already ordered from them again."

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modified review posted Nov-23-2005

StarTech, Star Tech, Inc rep has responded

“Thanks for your orders! We really appreciate your repeat business.”

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jijijojiji
Rating 10/10 5/5
modified review posted Jul-16-2005

"Everything went well. All my questions were answered via email before purchase. I received a 3% student discount which was applied by emailing a picture of my student ID. Shipping was on time. The ASUS W3V laptop I bought from them is top notch. I asked for them to check for dead pixels before shipping and the laptop arrived with no dead pixels. I'd recommend them to anyone looking for ASUS or other computer products. "

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wills120
Rating 10/10 5/5
modified review posted May-19-2005

"I’m very pleased with this store and would recommend it to anyone. John was very knowledgeable and my laptop was delivered when promised. I would shop here again. "

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clpsf
Rating 10/10 5/5
modified review posted May-19-2005

"I highly recommend StarTech (starpcs.net) for your computer / notebook purchases. We were in trouble because our not-so-old Sony Vaio's motherboard fried. My partner (and art director) needed a laptop urgently. I ordered an Asus V6V from StarTech (starpcs.net).

Many vendors take several days to ship, then we have to wait another week for ground transportation. Another issue that presents a problem with many vendors is that our credit card has a different billing address from our shipping address. These vendors will ONLY ship to the billing address, no exceptions.

StarTech ships next day (with ground shipping delivery in about 4 business days). By allowing us to fax evidentiary documents (driver's license, etc.), StarTech also accommodated our request for shipping to a different address. Further, while discussing my needs with the StarTech salesperson, he realized that we were eligible for a student discount, which saved us $60. It's not every day you deal with an outfit that is so diligent on behalf of its customers.

A glitch occurred between the sales department and the shipping department. The shipping department didn't get our order out next day (a Friday) as promised. Our salesperson, who had been following up on our order, realized this and arranged for 2nd day shipping at no cost to us.

Another good deal is that I was able to place my order over the phone. Other vendors force us to use their quirky and frustrating online order processing engines (particularly the ones that allow you to configure the laptop).

And finally, I was able to provide my Visa card, which I wanted to use because of the integrated equipment insurance coverage I get from the credit card company. Other vendors make us use their PayPal accounts, which doesn't always work and invariably, PayPal wants us to open an account just to make a purchase.

We will use StarTech again when the need arises.

Carmen Paulino
San Francisco, California"

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Skierru
Rating 10/10 5/5
modified review posted Apr-24-2005

"Great service - fast and polite. I could feel that the company respected its customers. "

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Lamangos
Rating 10/10 5/5
modified review posted Apr-20-2005

"I received my W3v in one day upon arrival into the U.s. StarTech Proved to be the best price, bests service, and best overall experience. I would highly recommend this retailer and would absolutely buy from them again. The student discount on top of it all makes them the obvious choice. Buy with confidence!"

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coelhomd
Rating 10/10 5/5
modified review posted Apr-01-2005

"Excellent. Very fast order proccessing and shipping. Customer support replied fast every question made. Recommended."

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cmeinke
Rating 10/10 5/5
modified review posted Mar-07-2005

"John F. was professional and friendly throughout the entire purchasing process. Extremely satisfied."

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