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2,110 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/SquareTrade","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SquareTrade.jpg","store_name":"SquareTrade","store_rating":"8.70","total_reviews":"2110"}, "store");)
reply posted Apr-09-2013 “Hey renmax,
Wow, we're so sorry to hear about this. Our depots are typically very good at repairs but this is not acceptable. If you could send us an email at tiffanyhelps(at)squaretrade.com, we'd love to take a look into this claim to see what we could do to help.
Regards,
Tiffany U.,
SquareTrade”
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posted Apr-08-2013 
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![Share](javascript:share_rating({"review_body":"I purchased a warranty when I purchased my phone in May of 2011. The cost was significantly less than a comparable warranty from my phone provider. My phone had minor issues, and SquareTrade took care of it in a surprisingly small amount of time. My phone ended up being irreparable in early 2013, and SquareTrade offered me a full refund.<br><br>SquareTrade representatives are always pleasant. It is one of the most friendly and useful insurance companies.","link":"http:\/\/www.resellerratings.com\/store\/SquareTrade\/review\/2600711#comment2600711","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SquareTrade.jpg","store_name":"SquareTrade","username":"kgruscinski","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"SquareTrde is hands down the best option for warranty PERIOD. In my case I bought a sound card that did not perform as I expected. Of course the retail store was of no help so I called SquareTrade customer service and within ten minutes my claim was processed and my full refund was assured. I printed out the UPS postage info (shipping was free) and within a couple of days I had a check in the mail. My next electronic purchase will DEFINITELY be covered by SquareTrade. ","link":"http:\/\/www.resellerratings.com\/store\/SquareTrade\/review\/2600213#comment2600213","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SquareTrade.jpg","store_name":"SquareTrade","username":"AndrewMV","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was nervous when I purchased a used cell phone. Having a SquareTrade warranty made me feel a little at ease. I was not 100% about SquareTrade but Costco uses them so I thought they have to be legit. My used phone broke and SquareTrade quickly came through. I received a full refund the process was beyond quick and easy. I am very pleased with SquareTrade. I purchased another used phone and another SquareTrade warranty. ","link":"http:\/\/www.resellerratings.com\/store\/SquareTrade\/review\/2600187#comment2600187","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SquareTrade.jpg","store_name":"SquareTrade","username":"Travelbug82","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My claim was easy to submit, online friendly, quick and, most of all, great customer service when I called to follow up. My phone was not fixed but I was able to get my money back within 24 hours after I shipped my device back to Squaretrade. That was amazingly fast!","link":"http:\/\/www.resellerratings.com\/store\/SquareTrade\/review\/2600153#comment2600153","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SquareTrade.jpg","store_name":"SquareTrade","username":"angelica.d.gomez","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"14 months ago I purchased a Square Trade extended warranty. My product's warranty ended by one month, I called Square Trade and the representative was friendly and very helpful. He took the information and sent me a UPS return notice. I packed the product and sent it on it's way. My purchase price was sent to my Pay Pal account before the returned product reached Square Trade. I cannot tell you how much I am satisfied with the professional response I received from Square Trade. Since then I have purchased another warranty. Thanks Square Trade ","link":"http:\/\/www.resellerratings.com\/store\/SquareTrade\/review\/2600077#comment2600077","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SquareTrade.jpg","store_name":"SquareTrade","username":"DonSeals","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Recently had my monitor go bad and squaretrade immediately sent me money after am doing my claim online. Will definitely purchase future warranties from them.","link":"http:\/\/www.resellerratings.com\/store\/SquareTrade\/review\/2599989#comment2599989","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SquareTrade.jpg","store_name":"SquareTrade","username":"Saiyajinsc","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"SquareTrade is definitely the way to go!!! My kids love SquareTrade and they aren't even old enough to know why! Time after time, products that effect our daily lives fail to provide us with the necessary entertainment and SquareTrade has always been there to pull through quickly, effectively, and always keeping our household happy! Thank you SquareTrade!!!","link":"http:\/\/www.resellerratings.com\/store\/SquareTrade\/review\/2599859#comment2599859","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SquareTrade.jpg","store_name":"SquareTrade","username":"mandmyoung","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Square Trade Warranties are one of the better deals around. You are assured of a no hassle replacement or refund of the original purchase price. I know this works because recently I had the misfortune to ask for a warranty review. My case was handled on line and with alacrity. Excellent service. Square Trade is highly recommended. ","link":"http:\/\/www.resellerratings.com\/store\/SquareTrade\/review\/2599825#comment2599825","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SquareTrade.jpg","store_name":"SquareTrade","username":"gharji","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a HP Photosmart Premium C309a on 7\/23\/10 along with the SquareTrade 3 year warranty. The HP AIO printer worked very well over the last 2 1\/2 years until about two weeks ago when the Wireless Radio just died and I could no longer print wirelessly from my laptop and tablet. The Bluetooth also quit working. I filed a claim with SqaureTrade and after some online paperwork they issued a FULL refund of the original purchase price via an Amazon gift card! They sent me a pre-paid UPS label and I sent the defective HP C309a back to Amazon. I guess it wasn't worth repairing. Here's a heads up make sure your keep your original box and packing materials because you just neve know if you'll need them. SquareTrade has always come through for me whenever an item I protected with them has gone bad.","link":"http:\/\/www.resellerratings.com\/store\/SquareTrade\/review\/2599547#comment2599547","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SquareTrade.jpg","store_name":"SquareTrade","username":"Jazzbo13","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"When I purchased my HP Omni PC on Ebay I was offered a Square Trade Warranty. I've never believed in them but this time the price was so good I could not resist. I was glad I did ! WEW !<br>My computer died and Square Trade had a repair man call me in the first few days. He ordered the parts but the computer was not worth the cost of repair. I received every penny I had paid for the computer just about a week after its demise. <br>No kidding ! True story !!<br> ","link":"http:\/\/www.resellerratings.com\/store\/SquareTrade\/review\/2599403#comment2599403","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SquareTrade.jpg","store_name":"SquareTrade","username":"michman59","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"great company, I called in my warranty and had a refund in less than a day. I would use their warranties for any product allowable","link":"http:\/\/www.resellerratings.com\/store\/SquareTrade\/review\/2599331#comment2599331","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SquareTrade.jpg","store_name":"SquareTrade","username":"corelle","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had a square trade warrenty on my skullcandy headphones the repairs on the headphones would have taken around 3 months but square trade took my headphones and returned the full value of the headphones $79.99 within a week after contacting them and sending the product in. I was very happy with their service and I fully recommend them to anyone.","link":"http:\/\/www.resellerratings.com\/store\/SquareTrade\/review\/2599097#comment2599097","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SquareTrade.jpg","store_name":"SquareTrade","username":"goldsonic1337","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The Fastest and easiest warranty of this kind or any kind I know of. My hard drive went out one day I tested and called them the next they promptly emailed me a pre paid ups mailing label. I packaged it in an appropriate size box and dropped it off at the neighborhood ups package drop and 5 days later I had the full purchase price credited to my pay pal account Great service Thanks A lot.<br><br> Jerry Mayes ","link":"http:\/\/www.resellerratings.com\/store\/SquareTrade\/review\/2599079#comment2599079","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SquareTrade.jpg","store_name":"SquareTrade","username":"jmayes5009","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It was a quick and painless process. I will continue to use SquareTrade as my warranty provider.","link":"http:\/\/www.resellerratings.com\/store\/SquareTrade\/review\/2599031#comment2599031","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SquareTrade.jpg","store_name":"SquareTrade","username":"rmarshall85","rating":"5"}, "single");){kind=link}
"Let me say that I have purchased several Squaretrade warranties over the past few years. In the past, they were very responsive and covered items quite easily. My recent experience on an issue with my iPod Touch was the exact opposite. I sent the iPod in for repair due to the Home button not responding when depressed. The iPod was shipped to "United Camera" in Bensenville Ill., which I am assuming is one of their repair providers (a little research will show you that United Camera has received 28 Better Business Bureau consumer complaints over the past 3 years and that they are not BBB accredited....why would Squaretrade use them in the first place?). The iPod was returned to me, "fully repaired", a little over a week later. Upon return, I noticed that my pristine iPod was now scratched on the back chrome plate. Additionally, after using it for a week, the Home button went back to it's old tricks again. So I called Squaretrade. The customer service representative advised me they were sending a mailing label for me to SEND IT BACK AGAIN. Needless to say, I am not sending it anywhere, for fear of further damage by the repair shop and my lack of confidence that they can fix it. Squaretrade used to have my confidence, and highest recommendation. Now, I am considering cancelling all of my Squaretrade policies as they don't appear to be worth what I paid. Buyer, be very aware.
(Update 4/16/13 - Squaretrade contacted me after publishing this review. They apologized for the situation and provided me with a total refund of the iPod. It is unfortunate it took a bad review to get their attention, however I need to give them credit for making things right. I will increase my overall rating to four stars, as this didn't need to be so hard."