We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"Reason why no invoice number is due to no one at Sprint or Nextel has any idea how to fix a problem. Here is the story and it hurts BIG TIME, mind you i have this numbeer since 1998 !! I wanted to go Hydrid = Sprint Cellular and Nextel Walkie Talkie for business reasons. I have had my number since 1998 so you can imagine how many people have this number i fix computers for a Living. So, a6 weeks ago aprox icould make calls but not receive any, than a week later, neither placing calls nor receiving calls, there are soo many people involved, it is unreal, if i could find the person that releses my number to another carrier for pre paid phone service !!! I well.............. As it stands, I am waiting till they have it fixed and than i will also sue them for the loss of income an that is not a joke, i have people all over the world for emote support and unfortinuatly 90% of them do not even read the signatue velow my e-mails which clearly states an alternative nmber. I never had a problem this bad with sprint and ihave spend thousnds on phones as well as with Nextel, i do have to say prior to the merger, on Nextes side, they were way too expansive, sprint had all we needed except the walkie talkie "ReadyLink" was terrible I am loyal to companies that treat me well, i use thesame people on ebay for arts. I wished that some executive memeber from sprint would finally call me and at least apologize and get this done, i have lost complete ncome and fully intend to get this vack for as much as i can, so the longer this lasts, the larger the bill, people think i am out of business and that is losss of future income as well, this is going to be very expansive."
This review was modified by CSOS on August 24 2007 02:08:25 PM
"I tried Sprint Mobile Broadband because I live in a small town, no cable or DSL, but good cell service. I ordered a phone card, the sales rep told me I could return the card without risk after 30 days if it didn't work. I was up front with them, told them I really needed to "try before I buy" because of the marginal coverage. With the service, I averaged 50kpbs and 115kpbs in the "best" coverage areas, not worth $60(two year contract) to $80 a month. I called to cancel the service and got a $135 bill. Sprint is uses bogus advertising to suck people in, because they get your Social Security Number when you sign on to a plan, if you don't pay, regardless of the quality of the service, they'll ruin your credit. If you live in a big city, the Mobile Broadband might work great, but you can get cable, DSL or wireless at half the cost."
"I purchased a mobile broadband card from Sprint.com. The website said that it would be shipped overnight. About a week later I received a postcard saying that the card was currently out of stock in their warehouse and I would be getting it as soon as it was in stock. A few days later I got the mobile broadband card in the mail. It was the wrong one, this was my fault I had ordered the wrong one, not Sprint's fault.
The Sprint website said I could return or exchange at a Sprint store. I went to the nearest Sprint store and they told me that I could not return it in a store because I had purchased it online, I told them the website said otherwise and they told me that they were a 3rd party store so they couldn't do it but told me two other locations that could. The nearest of these was more than 30 minutes away.
I went to another Sprint store, one that was not a 3rd party store and the guy working told me that I couldn't return it in the store and I had to do it online. I told him the website said I could do it in the store. He said I was right but it was alot of work and he didn't want to do it. He eventually agreed to do it after he helped another customer. He tried to do it for at least 30 minutes and made several calls to his manager but was unable to figure out how to exchange my item, he told me to try doing it online.
I went to the Sprint return website which told me to a call a phone number to get shipping instructions. I called the number and after navigating through a seemingly endless number of automated menus I was placed on hold to wait for an available customer service rep. I waited for around 15 minutes and was disconnected.
I called back and this time decided to push the button to be connected to sales thinking that they wouldn't make me wait very long if they thought I wanted to buy something. I was right, I was immediately connected to a very pushy sales woman who kept trying to sell me another mobile broadband card assuring me I could just return the one I had that didn't work with my computer later, I told her that I wanted to exchange it and if she couldn't do that to please connect me to someone that could. After trying to sell me a new cell phone she finally transfered me.
I waited on hold for another 35 minutes and was then disconnected. I am now no longer interested in doing business with a company with such poor customer service and will try going to a different store to return my item and will then find a different company to do business with."
This review was modified by AntiochOG on July 19 2007 08:26:48 PM
"Back in June I was looking at some new phones at a local Radio Shack and perhaps maybe even switching carriers. I had an idea that my contract may be ending soon so this would be an ideal time. I contemplated switching over with Cingular while I was browsing the store. But first I thought I'd call Sprint and see what they might offer a loyal customer since 2001.
The first person I talked to was a fist level CSR. I asked if I had any rebate offers for a phone upgrade. I was told 2 of the 3 lines were eligable for a $75 upgrade rebate. I explained that I could get at least 1 new $200+ phone free right now at the store if I just signed up with Cingular or Verizon. I asked when my contract was up and we both realized I was out of contract for some time now (no ETF if I canceled). She promptly said "let me transfer you to someone who can better assist you".
So I reiterate what I just explained to the rep. earlier. The seems very friendly but starts sounding like a used car salesman. He starts telling me how he would "love to make my day wonderful" and give me a bunch of discounts if I stay with Sprint. He asked me what phone I had in mind. I told him I might be intersted in something like the Samsung model I saw at the store.
So after some small talk and lots of holding he says he can get me two of those phones - for free. Great! Then he goes on and begins pushing (offering really) all these cool services like Vision, Pic mail, Unlimited SMS, N&W @7PM, Roadside Assist., 10% off, etc. My interest is slightly peaked but I'm not really all that interested with that stuff. I was happy with just the phones. My primary concerned was the bill going up. So at first I said I'll pass. Although he really keeps insisting. I kept expressing how I didn't want my MRC ($100+taxes) to change at all. So I let him know (again) I'm only intersted in add. services if they won't affect my current MRC (basically free). He's like "I would love to make your day" ...and since you've been such a loyal customer I will gladly offer them to you at no additional charge. So he promises all the above mentioned services for FREE! So of coarse now I'm interested. Again, insisting ONLY if my bill would "never exceed the current $100/month". He promised multiple times that it would absolutely not. So I agreed to it all and signed up for a 2 year contract. I left the store feeling great, thinking I got a great plan and two new phones.
The next week I get the new phones. Cool. Then the next month I get the invoice and I start feeling a bit less wonderful. The bill is for about $200. I go online to check it out and see this big list of charges. $15 here for this, $10 here for this, $5 here, $4 for that...etc. I call CS and question why there are no credits or discounts for these? They said there is nothing they can do about the charges and basically I was insane thinking these services would be free. Everytime I spoke to them I was calm and consices but I kept being treated like I was some kind of liar. When I asked to speak to a super visor I would get things like "she's at lunch, call back in an hour or so", "there is nothing they can do for you that I can't" and once a straight up "no". I was getting pretty upset.
During one of that later calls I told them they can have their phones back and would love to wash my hands clean of Sprint for good, no matter what the costs.
Three hours later I finally get retentions again. I now started to get apologizes and sweet talked...into renegotiating another deal to stay with Sprint... I said, we’ll see... (being threatened with a possible $600 ETF). So I get out the micro recorder and notify them I am recording all conversations and he rep said "that's fine". I get offered back my original 2000min shared on three lines for $100/m. On top of that we agreed for Vision, Pics, N&W @ 7pm, and 500 SMS, on all lines a no extra charge. I said I would not hang up and agree to anything unless I got something in writing. We go back and forth about this and I keep getting "we're not allowed to do that" (any written confirmations - no letters, no taxes, no emails, nothing). So to make a long story a little sorter, three hours later I finally got them to send me an email from the rep confirming the Vision, Pics, N&W @ 7pm, and 500 SMS, free for the life of the agreement. So I saved the email, printed out a fee copies, verified that they understood and agreed that the conversation was taped, finally said thank you and hung up (after the latest 2.5 hour conversation).
The next month and the bill was off - again. Another lengthy phone call (once again taped) and I was told that the adjustments have been made. Almost. It takes 2 cycles later to get an invoice that was in range (~$100+taxes) . My bill finally seems correct (for now). I will be making sure to watch it more closey from now until the end of my contract."
"Never use sprint the customer service is awful and they will trick you into a new contract without telling you.
Sprint extended my contract for 1 year with out telling me, and when i called to correct this problem all i got was rude responses from sprint customer service and management.
36,455 stores
1,205,475 reviews
6465 shoppers online now
Rating
Full Rating Profile
3 reviews 
Visa / Mastercard
American Express
Discover
Money Order
COD
Priority Next Day
posted Aug-13-2007 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I tried Sprint Mobile Broadband because I live in a small town, no cable or DSL, but good cell service. I ordered a phone card, the sales rep told me I could return the card without risk after 30 days if it didn\u0027t work. I was up front with them, told them I really needed to \u0022try before I buy\u0022 because of the marginal coverage.<br>With the service, I averaged 50kpbs and 115kpbs in the \u0022best\u0022 coverage areas, not worth $60(two year contract) to $80 a month. I called to cancel the service and got a $135 bill.<br>Sprint is uses bogus advertising to suck people in, because they get your Social Security Number when you sign on to a plan, if you don\u0027t pay, regardless of the quality of the service, they\u0027ll ruin your credit.<br>If you live in a big city, the Mobile Broadband might work great, but you can get cable, DSL or wireless at half the cost.","link":"http:\/\/www.resellerratings.com\/store\/Sprint_Wireless\/comment\/329048#comment329048","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sprint_Wireless.jpg","store_name":"Sprint Wireless","username":"Ron B","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a mobile broadband card from Sprint.com. The website said that it would be shipped overnight. About a week later I received a postcard saying that the card was currently out of stock in their warehouse and I would be getting it as soon as it was in stock. A few days later I got the mobile broadband card in the mail. It was the wrong one, this was my fault I had ordered the wrong one, not Sprint\u0027s fault.<br><br>The Sprint website said I could return or exchange at a Sprint store. I went to the nearest Sprint store and they told me that I could not return it in a store because I had purchased it online, I told them the website said otherwise and they told me that they were a 3rd party store so they couldn\u0027t do it but told me two other locations that could. The nearest of these was more than 30 minutes away.<br><br>I went to another Sprint store, one that was not a 3rd party store and the guy working told me that I couldn\u0027t return it in the store and I had to do it online. I told him the website said I could do it in the store. He said I was right but it was alot of work and he didn\u0027t want to do it. He eventually agreed to do it after he helped another customer. He tried to do it for at least 30 minutes and made several calls to his manager but was unable to figure out how to exchange my item, he told me to try doing it online.<br><br>I went to the Sprint return website which told me to a call a phone number to get shipping instructions. I called the number and after navigating through a seemingly endless number of automated menus I was placed on hold to wait for an available customer service rep. I waited for around 15 minutes and was disconnected.<br><br>I called back and this time decided to push the button to be connected to sales thinking that they wouldn\u0027t make me wait very long if they thought I wanted to buy something. I was right, I was immediately connected to a very pushy sales woman who kept trying to sell me another mobile broadband card assuring me I could just return the one I had that didn\u0027t work with my computer later, I told her that I wanted to exchange it and if she couldn\u0027t do that to please connect me to someone that could. After trying to sell me a new cell phone she finally transfered me.<br><br>I waited on hold for another 35 minutes and was then disconnected. I am now no longer interested in doing business with a company with such poor customer service and will try going to a different store to return my item and will then find a different company to do business with.","link":"http:\/\/www.resellerratings.com\/store\/Sprint_Wireless\/comment\/325393#comment325393","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sprint_Wireless.jpg","store_name":"Sprint Wireless","username":"AntiochOG","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Back in June I was looking at some new phones at a local Radio Shack and perhaps maybe even switching carriers. I had an idea that my contract may be ending soon so this would be an ideal time. I contemplated switching over with Cingular while I was browsing the store. But first I thought I\u0027d call Sprint and see what they might offer a loyal customer since 2001. <br><br>The first person I talked to was a fist level CSR. I asked if I had any rebate offers for a phone upgrade. I was told 2 of the 3 lines were eligable for a $75 upgrade rebate. I explained that I could get at least 1 new $200+ phone free right now at the store if I just signed up with Cingular or Verizon. I asked when my contract was up and we both realized I was out of contract for some time now (no ETF if I canceled). She promptly said \u0022let me transfer you to someone who can better assist you\u0022.<br><br>So I reiterate what I just explained to the rep. earlier. The seems very friendly but starts sounding like a used car salesman. He starts telling me how he would \u0022love to make my day wonderful\u0022 and give me a bunch of discounts if I stay with Sprint. He asked me what phone I had in mind. I told him I might be intersted in something like the Samsung model I saw at the store.<br><br>So after some small talk and lots of holding he says he can get me two of those phones - for free. Great! Then he goes on and begins pushing (offering really) all these cool services like Vision, Pic mail, Unlimited SMS, N&W @7PM, Roadside Assist., 10% off, etc. My interest is slightly peaked but I\u0027m not really all that interested with that stuff. I was happy with just the phones. My primary concerned was the bill going up. So at first I said I\u0027ll pass. Although he really keeps insisting. I kept expressing how I didn\u0027t want my MRC ($100+taxes) to change at all. So I let him know (again) I\u0027m only intersted in add. services if they won\u0027t affect my current MRC (basically free). He\u0027s like \u0022I would love to make your day\u0022 ...and since you\u0027ve been such a loyal customer I will gladly offer them to you at no additional charge. So he promises all the above mentioned services for FREE! So of coarse now I\u0027m interested. Again, insisting ONLY if my bill would \u0022never exceed the current $100\/month\u0022. He promised multiple times that it would absolutely not. So I agreed to it all and signed up for a 2 year contract. I left the store feeling great, thinking I got a great plan and two new phones.<br><br>The next week I get the new phones. Cool. Then the next month I get the invoice and I start feeling a bit less wonderful. The bill is for about $200. I go online to check it out and see this big list of charges. $15 here for this, $10 here for this, $5 here, $4 for that...etc. I call CS and question why there are no credits or discounts for these? They said there is nothing they can do about the charges and basically I was insane thinking these services would be free. Everytime I spoke to them I was calm and consices but I kept being treated like I was some kind of liar. When I asked to speak to a super visor I would get things like \u0022she\u0027s at lunch, call back in an hour or so\u0022, \u0022there is nothing they can do for you that I can\u0027t\u0022 and once a straight up \u0022no\u0022. I was getting pretty upset.<br><br>During one of that later calls I told them they can have their phones back and would love to wash my hands clean of Sprint for good, no matter what the costs.<br><br>Three hours later I finally get retentions again. I now started to get apologizes and sweet talked...into renegotiating another deal to stay with Sprint... I said, we\u2019ll see... (being threatened with a possible $600 ETF). So I get out the micro recorder and notify them I am recording all conversations and he rep said \u0022that\u0027s fine\u0022. I get offered back my original 2000min shared on three lines for $100\/m. On top of that we agreed for Vision, Pics, N&W @ 7pm, and 500 SMS, on all lines a no extra charge. I said I would not hang up and agree to anything unless I got something in writing. We go back and forth about this and I keep getting \u0022we\u0027re not allowed to do that\u0022 (any written confirmations - no letters, no taxes, no emails, nothing). So to make a long story a little sorter, three hours later I finally got them to send me an email from the rep confirming the Vision, Pics, N&W @ 7pm, and 500 SMS, free for the life of the agreement. So I saved the email, printed out a fee copies, verified that they understood and agreed that the conversation was taped, finally said thank you and hung up (after the latest 2.5 hour conversation).<br><br>The next month and the bill was off - again. Another lengthy phone call (once again taped) and I was told that the adjustments have been made. Almost. It takes 2 cycles later to get an invoice that was in range (~$100+taxes) . My bill finally seems correct (for now). I will be making sure to watch it more closey from now until the end of my contract.","link":"http:\/\/www.resellerratings.com\/store\/Sprint_Wireless\/comment\/282728#comment282728","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sprint_Wireless.jpg","store_name":"Sprint Wireless","username":"ppgt94","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Never use sprint the customer service is awful and they will trick you into a new contract without telling you.<br><br>Sprint extended my contract for 1 year with out telling me, and when i called to correct this problem all i got was rude responses from sprint customer service and management.<br><br>Never use sprint!","link":"http:\/\/www.resellerratings.com\/store\/Sprint_Wireless\/comment\/247753#comment247753","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sprint_Wireless.jpg","store_name":"Sprint Wireless","username":"ride153","rating":"1"}, "single");){kind=link}
"Reason why no invoice number is due to no one at Sprint or Nextel has any idea how to fix a problem.
Here is the story and it hurts BIG TIME, mind you i have this numbeer since 1998 !!
I wanted to go Hydrid = Sprint Cellular and Nextel Walkie Talkie for business reasons.
I have had my number since 1998 so you can imagine how many people have this number i fix computers for a Living.
So, a6 weeks ago aprox icould make calls but not receive any, than a week later, neither placing calls nor receiving calls, there are soo many people involved, it is unreal, if i could find the person that releses my number to another carrier for pre paid phone service !!! I well..............
As it stands, I am waiting till they have it fixed and than i will also sue them for the loss of income an that is not a joke, i have people all over the world for emote support and unfortinuatly 90% of them do not even read the signatue velow my e-mails which clearly states an alternative nmber.
I never had a problem this bad with sprint and ihave spend thousnds on phones as well as with Nextel, i do have to say prior to the merger, on Nextes side, they were way too expansive, sprint had all we needed except the walkie talkie "ReadyLink" was terrible I am loyal to companies that treat me well, i use thesame people on ebay for arts.
I wished that some executive memeber from sprint would finally call me and at least apologize and get this done, i have lost complete ncome and fully intend to get this vack for as much as i can, so the longer this lasts, the larger the bill, people think i am out of business and that is losss of future income as well, this is going to be very expansive."