Computer Hardware & Software
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"I've shopped with SpecialTech.co.uk multiple times now and I've always been very impressed with their range, delivery rates and their customer service.People seem to forget that mistakes are made with orders which happens to every company, big or small. What sets SpecialTech.co.uk apart from every other company is their outstanding customer service in dealing with a request or a problem. They're informative, polite and it really feels like they have their customers best interests at heart. Example: They never managed to get my order out next day but paid for it to be shipped out for a Saturday delivery which is considerably more expensive and I believe most companies would have just had it delivered for Monday.I would 100% recommend shopping here for your water cooling and case modding parts, you won't be disappointed."
"Excellent customer service, packaging and delivery. Will buy again!"
"I recently had my first experince with Special Tech customer service. I was very impressed with the prompt response and swift manner the issue was resolved. Quick delivery, good packaging and communication etc are all an essential part of good customer service/experience. SpecialTech excel in this department. Its when things don't go to plan, that some retailer fall short on customer service. Mistakes happen.... that's human nature. However the manner a retailer deals with an issue, I believe is the true measure of their customer service. The service I received from SpecialTech puts them amongst my top online retailers!"
"Fantastic in every way - speedy delivery, packed well and worked as described. ST are known for their fantastic customer service too."
"A 4th time returning customer to SpecialTech I ordered a few parts for a new watercooling loop I'm currently in the process of putting together. The parts arrived the very next day after purchase although I made the mistake of buying the wrong model of reservoir. I contacted the guys at SpecialTech and they arranged an RMA and replacement within the same afternoon. The model I originally wanted arrived 2 days later. Quite simply, the people at ST genuinely care about their customers and also deliver an A grade service, this is why I continue to shop with them, and highly recommend them to everyone else. Thanks, and keep up the excellent work ST. - Craig"
"I have used Specialtech several times and have always been very happy with the service, they are very helpful and efficient, and will certainly use them again. "
"Fantastic service from these guys! Always there to help and answer any queries, check compatibility of products they stock. Fast delivery and no problem with issuing refund for returns - they even provide a free delivery for this! Will shop again and recommend to my friends!"
"Great customer service, very helpful and knowledgeable team, really impressed. Was a pre-order, kept me fully updated on stock due dates and dispatch of my new Case :-)"
"I received completely the wrong knife. It was not as pictured, it was a cheaper flimsy version. So i spent more money than it's worth. The knife was in damaged open packaging and the blade doesn't retract properly. It feels like it will break off if i force it too much.Poorly packaged! It's a KNIFE and it came wrapped in a thin plastic envelope!The seller kept asking me to send back their mistake and get a refund but by this time it was already in the bin.I have received an email from them asking for me to edit my feedback as they have actually started processing the refund which is good. But this whole issue should have been avoided and the amazon page i bought it from should be changed my now to display what you are actually selling.EDIT: Yes! you said you would provide a free post envelope a while after asking me to send it back. So I thought no it's not worth it and threw your rubbish product away. PLEASE STOP SPAMMING MY EMAIL WITH YOUR SOB STORIES ABOUT EMPLOYEES AND TECHNICAL DIFFICULTIES. YOU GOT BAD FEEDBACK BECAUSE YOU DIDN'T SEND ME WHAT I BOUGHT!!!!!!! THAT WAS YOUR ERROR, PERHAPS NOW YOU WILL PAY A LITTLE MORE ATTENTION TO THE PURCHASE ORDER. ALSO you should edit that page, to prevent the situation happening again! You should not display the wrong item on there! you should post orders that aren't in damaged packaging or state they are second hand, and do not send a knife through the post in a plastic envelope! [common sense] this is why you are a bad seller. hence the feedback."
"1st time I have ever bought anything from Specialtech & I Can say enough about them in praise, the company has great customer service and knowledge and as for the shipping that was absolutely superb I ordered it in the afternoon and it was at my door the very next day, Would like to say a special thanks to Martyn who helped with my order as it was the 1st time of buying a watercooling setup & put up with me asking him so many questions, a real benefit to a excellent company only wished that more companies had this kind of service.I would recommend anyone to them."
"Having ordered the wrong water block for an old GPU, I called Specialtech and was really chuffed by the way they bent over backwards to help me. Not only did they source the correct part (very hard to find) but they also didn't charge me the extra (the new block was more expensive) plus they expedited delivery to Sweden. I have used them before and will do so in the future. A company well worth recommending! Thank you Specialtech!"
"Although this is for a specific order number on a specific date I'd like to continually praise Specialtech for its constant professionalism, customer and user-friendliness and the benefits of being a member of its forums. Always fast delivery, always what I've needed at low cost and always friendly advice. Thank you for my current order, my past orders and for orders to come."
"I had some problems with my order, but I rang the support team and they were very helpfully with my issue."
"Very good customer service and fast delivery. I ordered a list of fittings and I received one set in black. Got in touch with their support and they're replacing the black ones with the silver ones which I ordered, and sending them next day delivery.Pleasure to buy from and the best selection of Bitspower fittings in the UK."
"This was the first time I ordered from this store and I'm very satisfied.All items were packaged very good,the prices are great and the shipping was fast.I will definitely prefer this store in future purchases."
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