1/5

posted Oct-15-2009

"They accepted my order, took my credit card, held up my money, and then unilaterally cancelled the order five days later. When I called to complain, they told me the fine print in their contract says the order is only binding on the customer, not the seller. DONT TRUST SONY STYLE. "

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5/5

posted Oct-06-2009

"SonyStyle is great - it pays to buy direct! Absolutely no complaints as this point. I ordered my TV at around 12:30AM on 10/1 and FedEx brought it today, 10/6 just as expected. They shipped same day and the TV was packed nicely and came in perfect shape. I got a killer deal on a refurb, which I generally would avoid but the savings were too great to pass up. I ordered an LCD-TV a few months back from another retailer and the screen was completely smashed, so needless to say I was glad to find it in perfect shape. I have used it a bit today and no problems - SonyStyle rocks!"

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1/5

posted Sep-30-2009

"I too am extremely disappeared with SonyStyle and will NEVER place an order with them again. My order indicated for the longest time it would ship the day after I ordered it...in fact, it indicated this two weeks after the order was placed. When I called to inquire, I was informed "so sorry....this item is now out of stock." And "no, they couldn't keep my order on file and fill it when the product became available." In the meantime, to save a few bucks I ordered from the manufacturer and missed out on local sales of this item for a few $ more. And now, I keep getting their e-mails calling me a loyal customer. NOT!!!!"

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1/5

posted Sep-28-2009

"Worst store to purchase anything
Its been 17 days and still my order is in "Processing" state.
Every time I call customer care they say they will ask management to reply back.

2 weeks back I got response from so called Managment -
Sayng that your order has been shipped on 6th Jan 09 and they are sorry for delay.

After taking 3 day, They were talking of order that I had placed 9months back in January.

They are just useless. This is going to be my last order on Sony Style.

Last week, I got response that it will be shipped in 24-48 hrs and its been 7 days.
Today I called them again and they say its not processed yet.

NEVER EVER order any thing on sonystyle unles you are ready to wait for 3-4 weeks for your order"

This review was modified by sagsin on October 07 2009 02:33:40 PM

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1/5

posted Sep-19-2009

"Like so many that have written reviews about Sony Style, my experience has been horrible. I found an item on their site that I wanted. It was listed as being in stock when I ordered it. Most ecommerce websites process transactions in 24 hrs and ship the item the next day or two. When I went to the site to track my order (which took FOREVER because the site is the s l o w e s t I've come across) I find that the estimated ship date is 2 days ago! Hmmmm. I wrote an email to "support". When I was finished sending it the site said I would get a response within 4 business hours. I still have yet to get a response back from them. Bottom line...I canceled the order just to be rid of the frustration! This has to be the worst experience I've had in buying off the web. After reading several of the reviews posted here I'm not surprised they are getting so many bad reviews. Don't get me wrong, you MIGHT get lucky like some of the folks have, but BEWARE, that seems to be the exception, not the rule."

This review was modified by bustincaps on September 19 2009 04:46:44 PM

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1/5

posted Aug-18-2009

"Terrible buying experience. Item shipped 5 days later than promised with no explanation other than boilerplate excuses. Calls to customer service were useless with numerous pledges to e-mail with up-to-date status not followed up. "

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2/5

posted Aug-09-2009

"I purchased a Sonyericsson Experia X1a mobile phone
in Jan. and in May June and July I called and complained how slow my phone when I use the touch screen.
I had to send it to Sony three times and they said I had water intrusion in my $800 phone (yeah right!) and my warranty was voided.
After doing a little research I found that they do this with all of the Experia X1 phones to avoid having to replace them.
SAVE YOUR MONEY"

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1/5

posted Jul-31-2009

"Sony Style... what a joke.

Tried to order 1 game on 7/12/09. Their website was EXTREMELY slow and kept giving errors. Worst checkout experience ever. I eventually got the order in... but in the end, they just COMPLETELY wasted my time - and no compensation for it. Just a "Sorry, tough luck."


I received this email the next day 7/13/09:
"Thank you for your recent Sony Style purchase.


We would like to inform you we are experiencing a delays with the shipping of your video game order. Your order has been rescheduled to ship on Wednesday the 15th of July.

You will receive another email with your tracking information once the order ships."

Okay, so a few days of delay would have been forgivable, but that turned out to be a LIE. No shipping confirmation or any updates received on that Wednesday.

On Friday 7/17/09, I get this email:
"Dear Valued Sony Customers,

We regret to inform you that any video game which was part of your order SW0********** that has not yet shipped has been cancelled. If you have previously received an email with a tracking number, the items associated with shipping confirmation have not been effected.

Your order had to be cancelled due to an overwhelming number of orders placed during a severe pricing error that occurred on our site. We have done everything possible to fulfill every order but we have exhausted all inventory.

We are very sorry for the inconvenience this has caused but, we do not anticipating any further inventory in the near future. Additionally, because this was a pricing error, we are unable to offer other products at a discount.

Thank you again for your patience and understanding,


Sincerely,

Sony Style Customer Care"

Basically a slap in the face. A simple automated generated "sorry" letter doesn't cut it in this day and age. Thanks, Sony!

How nice and convenient that some companies can just get away with it for their own mistakes; yet when a customer is at fault, we usually have to pay the price. Horrible.

And to think it couldn't get any worse, on 7/27, they send me another "reminder" that the order was canceled. Yet, another slap in the face.

"This is to inform you that the below item(s) on your order has been cancelled due to the following reason:


this item is no longer available"

I visit their site again and I find out they have it in stock at full price. Well, what goes around comes around. I got it for much much cheaper than their so called "price mistake" from another retailer. Thanks for canceling, Sony! I saved even more.
"

This review was modified by Robo209 on July 31 2009 06:01:06 AM

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1/5

posted Jul-18-2009

"Sony sucks big time. They advertised a sale on select PS3 games and then cancelled people's orders claiming they do not have enough in stock! Our economy is dragging because of mismanaged companies like this. People want to spend money on good deals, and then told Sony can't uphold their part of the agreement. Why send out an order comfirmation and 2 days after the 2 games were suppose to ship, I get a cancellation email?!
"

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5/5

posted Jul-17-2009

"Bought 3 PS3 games from them, all of them is at least 50% off. 2 of them were shipped the day after order via UPS. While one of them is still processing..today I recieved a email saying that order was cancel due to error in their system and is now out of stock. I am not pissed, I think they are doing all they can to honor the order, hey 2 PS3 games for $24 with free shipping via UPS is pretty sweet deal."

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1/5

posted Jul-17-2009

"Placed an order for three PS2 games during a clearance sale, with prices nominally on par with those of GoGamer's 48-hour sales. Promptly received an e-mail confirmation and a shipping date.
Four days later, a boilerplate e-mail with the subject heading "Cancelled_Video_Games_Email_7-17-09 - TEST" was received stating that the prices listed were a known problem and that while other order were fulfilled at those prices, mine would not be nor would any discounts or offers be made for the inconvenience.
While I can understand pricing issues, the fact that a supposedly known issue was not communicated *immediately* and that many other orders *were* fulfilled is not an appropriate way to do business. Either acknowledge the mistake immediately and across the board, or fulfill the orders. And certainly don't send out such notifications with a subject heading including "TEST"! It only serves to reinforce the perceived lack of professionalism on the part of the store."

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1/5

posted Jun-28-2009

"Customer service? Fahgettaboudit
Ordered a refurbished DAVHDX277WC Home Theater System. Shipping was fast, but I was disappointed to find that they didn't use anything resembling original packing materials and simply wrapped everything in bubble wrap. Fortunately there was only minor cosmetic damage and the DVD player/receiver looked perfect.
The nightmare begins.
When I hooked everything up I soon discovered that the DVD tray made lots of clicking and grinding noises, but would not open.
As with other sonystyle.com victims I soon discovered that sonystyle customer service is a joke. I tried the recommended troubleshooting, but they determined that the unit would have to be repaired. They refuse to exchange the DVD player while insisting that I pay for shipping costs to send it in for repair. Estimated shipping cost is almost $50!
My contact with them has been via email and live chat. I fear that I would lose my temper during a phone call.
The customer is not king at sonystyle.com

"

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5/5

posted May-31-2009

"First, the shipping was extremely fast. The laptop itself was incredible and the speeds has been seocnd to none. I've used the Blu-ray, gaming, and 3D benchmark tests, and this system performs VGN-FW355J. I couldn't believe how beautiful this machine is on the build and the quality that Sony put into this system. It is better looking then any MAC. Sony Vaio did a great job I am very happy. My only complaint is no system restore software and the manual included is not good."

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5/5

posted May-27-2009

"Got my order shipped overnight after a small dispute! Great Service! Thanks Mike!"

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5/5

posted May-03-2009

"I've placed 9 orders so far and NEVER had a problem. Sony ships FAST (usually same/next day), and I usually get my items within 3-4 days after placing the order!!! I strongly recommend people to BUY DIRECT. "

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