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91 reviews 
posted Mar-06-2012 “We're pleased to announce this February has been our greatest sales month since the inception of our business; however, we're disheartened to hear of the inexcusable service you received. The delay you encountered was due to an inventory discrepancy; it was never our intention to prevent your order from immediate shipment. In light of the sudden increase of business, we've received a high-influx of email responses; as well, our call center has longer than normal wait times. We're making our best effort to address every customer's question or concern; although we admit, your situation should have been address much sooner. We've contacted you to address and resolve your frustration. Thanks for your patience and understanding.”
posted Mar-15-2012 “Our phone server was just expanded to support sixty incoming calls at any given time; we've internally addressed the issue with calls being disconnected. We're not excusing the difficulty in communication our customers have encountered; rather, we tried to express we've received a sudden influx of business that wasn't anticipated. We don't believe our consumers should experience the inconvenience of excessive hold times; we've hired thirty new employees to address this growth in business and are allocating twelve of those associates specifically to our call center.
Your order was temporarily delayed due to verification purposes, not because the item was unavailable. Given the high order value, we needed to contact your bank and confirm your identity. We immediately shipped the order after those procedures took place. It was never our intention to cause you any frustration from this process; these actions were taken to ensure your security as well as ours. You shouldn’t encounter this delay with future orders: please don't let this defer you from shopping with us again.”
posted Mar-13-2012 “When your order was received, our system flagged your address which caused the "No Address Verification" status. Our Verification's Department proceeded to contact your bank and confirmed your identity, processing your request for shipment. Your merchandise was shipped out earlier this morning; tracking details were provided to your personal email address. We apologize for the difficulty you experienced getting through to our Customer Commitment Team: we've hired 30 new employees to address this influx in business. We appreciate your support and look forward to your continued business in the future!”
posted Mar-10-2012 “Thanks for expressing your experience. We take every customer's interaction with us to heart; especially yours. If there is anything further we can do to assist you, please contact us at any time. We appreciate your support!”
posted Mar-10-2012 “Our shipping department packages orders Monday-Friday; weekend orders aren’t shipped until the following business week. Generally it takes us one business day to ship out each order; although, given the large amount of business we've received lately, it sometimes takes us an extra day (as you experienced yourself). We never intended to disrupt your installation deadline: we apologize for the inconvenience this caused you. Our Customer Service Lead spoke with you this past Wednesday and addressed these concerns. We're making every effort to ensure your frustration is remedied; as well, keep you shopping with us for many orders to come.”
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![Share](javascript:share_rating({"review_body":"WORST CUSTOMER SERVICE I have ever had! I ordered two stereo units seventeen days ago and have never gotten even a confirmation of the order (payment cleared 15 days ago). I have sent FOUR separate service requests starting eight days ago and still do not have any response. When I attempt to call, I am either ninth in line or expected to wait 18 minutes. This aggravation is certainly not worth the small savings in price.<br><br>UPDATE 3\/7\/12 - Talked to Larsen last night and they are trying to resolve the issues. I will post an update in a few days.<br>UPDATE 3\/23\/12 - Finally received all my goods and they are fine. EXCELLENT customer service from Larsen - they need to clone him 100 times.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1314521#comment1314521","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"shurst5","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"best electronix website out there cant beat the prices.....and best part is if you live in the ventura county or los angeles county area you can pick up your item and save you the shipping wait.....","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1361001#comment1361001","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"sweetneess4200","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Experienced the same thing as most folks. Excessive hold times, and a phone system that will hangup on you if you call during sane hours. SE\u0027s logic that, \u0022we\u0027re a big company\u0022 so we can have extreme hold times is ridiculous. I can get a representative when I call Newegg or Comcast(read: big company) in LESS than 30 minutes and NewEgg can SHIP an item THE SAME DAY with updates every step of the way. <br><br>I called first(hold time for this was 10 minutes) to find out if my item was in stock; I know how these companies roll(\u0022oh, sorry, it\u0027s backordered indefinitely\u0022). It was in stock, so I placed the order and was told it would ship the next day. It\u0027s now the 14th and not a word. I even sent an email asking the status; it went to \/dev\/null. After being on hold for 30 minutes this morning, I was told once again should ship soon. I politelty let the representative know that if the item doesn\u0027t ship today I will cancel my order.<br><br>First impressions are everything. I will not order from SE again.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1343855#comment1343855","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"dev_usr5","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"UPDATE: Yesterday I recieved my shippin and tracking informationa, this matter was dealt with perfectly :)<br><br>Just place an order and already the status verification say \u0022no address varification\u0022 <br>Currenty on the phone, been waiting for 29minutes (with currently no calls ahead of me since I called) sending an email at the same time but I have a feeling im gunna be in for a rough ride. <br><br>Hopefully this can be sorted out asap before it becomes an issue as I need it shipped by tomorrow. ","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1339213#comment1339213","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"Vega393","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great experience with Sonic, have purchased many items now and will only shop Sonic for all my vehicle electronics needs..","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1339611#comment1339611","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"HangTown1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast shipping,excellent customer service,product in-stock. Highly recommended.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1336765#comment1336765","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"Eugenec","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order on Saturday and it was listed as processing all the way through Thursday. Trying to call them Thursday night was painful. Trying to go through their phone system to the support for orders already placed just told me that they had exceeded their call volume and then would disconnect me. I then went to the new sales line and was on hold for 32 minutes before someone answered. I was told that the items had just shipped and i couldnt cancel my order even though i had sent an email 6:00AM that morning to cancel the order. The sales rep told me the items were on back order and apologized that i was not informed of this earlier. I informed them that it was now going to be too late to receive the items and that i would have to purchase them at a local store the next day. I asked that the restocking fee be waived in good faith because the order took almost a week to ship out. I\u0027m still waiting to hear back from a supervisor on whether or not they will waive the restocking fee.<br>UPDATE: contacted by their support and they were very helpful and resolved the matter to my complete satisfaction. ","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1330647#comment1330647","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"HiGear","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"There shipping takes forever, cant reach them on the phone. I ordered saturday morning to find out my order didnt ship til tueday. <br><br>GOD I WISH I WOULD OF WENT TO CRUTHFIELD. guys dont get drawn in by their prices. All of their quality stuff is more expensive. <br><br>never again Sonic","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1323471#comment1323471","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"andy122.","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"the product was exactly as describe and your prices are the best cant wait to install them in my car thx.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1322659#comment1322659","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"Impala415","rating":"5"}, "single");){kind=link}
"Great company!!!!!!! I am in the process of installing a massive system in my car, any questions I have had they answer with the best solution as to not waste any time. Best coustemer service I have delt with in a long time!!! Prices can't be beat, easy shipping & tracking, the best NO BULL CRAP warrentys. Go with Sonic Electronics you won't retreat it!!!!!!"