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"I recently made a purchase and one of the items was damaged. It appeared to be damages from the manufacturer due to the shipping box being in good condition. I contacted Solid Signal Friday afternoon with the issue. They contacted me back on Monday and had made arrangements for the manufacturer to ship me a replacement at no cost to me. In my opinion in dealing with other companies in the past, Solid Signal gets a JOB WELL DONE and I recommend their service."
"I purchased a ChannelPlus Product from Solid Signal in March 2009. The product failed in late December 2010. Since the product had a 2 yr warranty, I contacted Solid Signal and they promptly emailed me a printable FedEx shipper. I sent the product back and within no time had received a replacement. To me that says alot about a company that stands behind the product they sell like this! Thank you Solid Signal!!!"
"After a rather unhappy experience with Amazon I googled Solid Signal, to find the item that was supposed to be delivered 1/13,but Amazon was still searching for it and it was supposed to be in stock!!! I called Solid Signal to make sure the item I was trying to buy was really in stock. A person named Ron was just great he took my order after he made sure it was in stock and I had it sent to my place of business and I'm pleased to say it came today and I actually got to sign for it. One day!!! Eat your heart out Amazon. I recommend Solid Signal for whatever it is you are searching for. Great Service. Thank you Ron and the Solid Signal staff."
"I had seen some online postings from a disguntled customer about the customer service aspect of this company. Since ordering a device from them, which was delivered very promptly, I have had occassion to contact Solid Signal twice; once for technical support, and once to request info on returning a portion of the order. Each time I received a response almost immediately, despite the fact it was the Christmas/New Years holiday time. I received an RMA number with no questions asked and was told I would be refunded. I will be packing up the item tonight and shipping it back, but anticipate that the return will go smoothly. I am extremely impressed with the customer service provided by this company and would recommend them to all. "
"I have recently purchased a receiver from Solid Signal and for once it was a easy order and fantastic delivery. The receiver works great and item came next day.I will purchase more from them and will not worry about a thing they handle everything perfectly."
"It is very refreshing to know that there are still people and companies who are truly committed to complete customer satisfaction. I had placed my order on Wednesday 12/29 for 2nd day air shipping, expecting to receive it by Friday so that I setup and enjoy my equipment over the weekend, this was very important to me. I placed the order after the cutoff shipping time so it could not be shipped until Thursday and it wouldn't arrive until Monday. I emailed customer service and Audrey Chapman resolved my problem promptly and efficiently. She got me overnight shipping at no extra cost! She emailed me back and called me to follow up on it. Audrey was not only helpful, but also impressively knowledgeable about the equipment I bought and the accessories I might need. Thanks to Audrey and Solid Signal, I can definitely say that excellent customer service is alive and well. Audrey, you rock!"
"Received my purchase today--12/17/10--WOW-could not believe how fast this company ships there products. I have done business with solid signal before and will again. A super business. Keep up the good work and Thanks from Western Kentucky."
This review was modified by harleyjk on December 17 2010 10:24:56 PM
"I was very impressed with the Customer Service professionalism and knowledge. I wanted to cancel an earlier order which did not yet show shipped, and replace it with an upgraded product that would also qualify for a rebate. Audrey took it upon herself to contact the 3rd party shipper to intercept the shipment. Unfortunately it had shipped a few hours before. She was a great assistance in helping me select and order the new product along with precise instructions re return of first order as well as emailing my rebate form for the second order. Her service was excellent."
"Just great service all around. I had a question about a part, and they walked into the warehouse to check, and got back to me very quickly. Something else was out of stock, and they went out of there way to get it shipped to me as quickly as possible (only a few days for an out-of-stock part. Pretty good.).
"Solid Signal is just fantastic -- not sure how they've stayed below my radar unitl now, but boy am I glad to have found them!
Once I realized I had to explore the previously-unknown (to me) world of 3G repeaters, I took to some very extensive web-researching of available options. Solid Signal had both the best prices, *and* the best supporting information regarding these units.
And then Customer Service (Leaisa) went out of their way to make sure I got an additional rebate on the unit I'd just ordered -- one that I'd have otherwise missed entirely -- even though I'd already ordered the unit, and they'd have had the sale even without taking the extra trouble to ensure I got the best possible deal.
Count me as a satisfied Solid Signal customer for life..."
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posted Jan-19-2011 
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![Share](javascript:share_rating({"review_body":"I purchased a ChannelPlus Product from Solid Signal in March 2009. The product failed in late December 2010. Since the product had a 2 yr warranty, I contacted Solid Signal and they promptly emailed me a printable FedEx shipper. I sent the product back and within no time had received a replacement. To me that says alot about a company that stands behind the product they sell like this! Thank you Solid Signal!!!","link":"http:\/\/www.resellerratings.com\/store\/Solid_Signal\/comment\/683871#comment683871","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Solid_Signal.jpg","store_name":"Solid Signal","username":"wcook","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After a rather unhappy experience with Amazon I googled Solid Signal, to find the item that was supposed to be delivered 1\/13,but Amazon was still searching for it and it was supposed to be in stock!!! I called Solid Signal to make sure the item I was trying to buy was really in stock. A person named Ron was just great he took my order after he made sure it was in stock and I had it sent to my place of business and I\u0027m pleased to say it came today and I actually got to sign for it. One day!!!<br>Eat your heart out Amazon. I recommend Solid Signal for whatever it is you are searching for. Great Service. Thank you Ron and the Solid Signal staff.","link":"http:\/\/www.resellerratings.com\/store\/Solid_Signal\/comment\/680143#comment680143","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Solid_Signal.jpg","store_name":"Solid Signal","username":"Darleen","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had seen some online postings from a disguntled customer about the customer service aspect of this company. Since ordering a device from them, which was delivered very promptly, I have had occassion to contact Solid Signal twice; once for technical support, and once to request info on returning a portion of the order. Each time I received a response almost immediately, despite the fact it was the Christmas\/New Years holiday time. I received an RMA number with no questions asked and was told I would be refunded. I will be packing up the item tonight and shipping it back, but anticipate that the return will go smoothly. I am extremely impressed with the customer service provided by this company and would recommend them to all.<br> ","link":"http:\/\/www.resellerratings.com\/store\/Solid_Signal\/comment\/672576#comment672576","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Solid_Signal.jpg","store_name":"Solid Signal","username":"cwfjr25","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have recently purchased a receiver from Solid Signal and for once it was a easy order and fantastic delivery.<br>The receiver works great and item came next day.I will purchase more from them and will not worry about a thing they handle everything perfectly.","link":"http:\/\/www.resellerratings.com\/store\/Solid_Signal\/comment\/668280#comment668280","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Solid_Signal.jpg","store_name":"Solid Signal","username":"Tad112","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It is very refreshing to know that there are still people and companies who are truly committed to complete customer satisfaction. I had placed my order on Wednesday 12\/29 for 2nd day air shipping, expecting to receive it by Friday so that I setup and enjoy my equipment over the weekend, this was very important to me. I placed the order after the cutoff shipping time so it could not be shipped until Thursday and it wouldn\u0027t arrive until Monday. I emailed customer service and Audrey Chapman resolved my problem promptly and efficiently. She got me overnight shipping at no extra cost! She emailed me back and called me to follow up on it. Audrey was not only helpful, but also impressively knowledgeable about the equipment I bought and the accessories I might need. Thanks to Audrey and Solid Signal, I can definitely say that excellent customer service is alive and well. Audrey, you rock!","link":"http:\/\/www.resellerratings.com\/store\/Solid_Signal\/comment\/668075#comment668075","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Solid_Signal.jpg","store_name":"Solid Signal","username":"Adan2","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Received my purchase today--12\/17\/10--WOW-could not believe how fast this company ships there products. I have done business with solid signal before and will again. A super business. Keep up the good work and Thanks from Western Kentucky.","link":"http:\/\/www.resellerratings.com\/store\/Solid_Signal\/comment\/659583#comment659583","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Solid_Signal.jpg","store_name":"Solid Signal","username":"harleyjk","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was very impressed with the Customer Service professionalism and knowledge. I wanted to cancel an earlier order which did not yet show shipped, and replace it with an upgraded product that would also qualify for a rebate. Audrey took it upon herself to contact the 3rd party shipper to intercept the shipment. Unfortunately it had shipped a few hours before. She was a great assistance in helping me select and order the new product along with precise instructions re return of first order as well as emailing my rebate form for the second order. Her service was excellent.","link":"http:\/\/www.resellerratings.com\/store\/Solid_Signal\/comment\/657395#comment657395","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Solid_Signal.jpg","store_name":"Solid Signal","username":"Mickes","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Just great service all around. I had a question about a part, and they walked into the warehouse to check, and got back to me very quickly. Something else was out of stock, and they went out of there way to get it shipped to me as quickly as possible (only a few days for an out-of-stock part. Pretty good.).<br><br>I will definitely be shopping there again.","link":"http:\/\/www.resellerratings.com\/store\/Solid_Signal\/comment\/652105#comment652105","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Solid_Signal.jpg","store_name":"Solid Signal","username":"JeremyJS","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Solid Signal is just fantastic -- not sure how they\u0027ve stayed below my radar unitl now, but boy am I glad to have found them!<br><br>Once I realized I had to explore the previously-unknown (to me) world of 3G repeaters, I took to some very extensive web-researching of available options. Solid Signal had both the best prices, *and* the best supporting information regarding these units.<br><br>And then Customer Service (Leaisa) went out of their way to make sure I got an additional rebate on the unit I\u0027d just ordered -- one that I\u0027d have otherwise missed entirely -- even though I\u0027d already ordered the unit, and they\u0027d have had the sale even without taking the extra trouble to ensure I got the best possible deal.<br><br>Count me as a satisfied Solid Signal customer for life...","link":"http:\/\/www.resellerratings.com\/store\/Solid_Signal\/comment\/644882#comment644882","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Solid_Signal.jpg","store_name":"Solid Signal","username":"michaelphilip","rating":"5"}, "single");){kind=link}
"I recently made a purchase and one of the items was damaged. It appeared to be damages from the manufacturer due to the shipping box being in good condition. I contacted Solid Signal Friday afternoon with the issue. They contacted me back on Monday and had made arrangements for the manufacturer to ship me a replacement at no cost to me. In my opinion in dealing with other companies in the past, Solid Signal gets a JOB WELL DONE and I recommend their service."