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"Ordered Acrobat 7.0 Standard (Full Installation). Received Acrobat 8.0 Standard (Academic Version). They refuse to issue RMA without charging a 15% restocking fee. Calling them just wastes my time as I spend hours on hold. Their online system will NOT issue me an RMA number, and their phone system says that I can only obtain an RMA online. Very confusing and deceptive."
This review was modified by implexant on December 19 2006 10:29:12 AM
"Ordered Windows XP Professional CD full install with SP2 --- received the CD with product key for installation. Attempted to install on brand new computer and CD was defective and would not copy all files, message stating that file on CD was corrupt. Received RMA authorization and RMA number from Software Surplus. Returned defective CD via USPS registered mail with green signature return card affixed by post office to package. Post office was slow in delivering package, but package was delivered and signed for as received by Software Surplus and I received my green return signature card indicating acceptance of return in the mail. Software Surplus has ignored my RMA. I have emailed them numerous times with no response from them. I have attempted to telephone them several times and twice I got through to a message box where I left my name, telephone number, and reason for the call. They have not responded. They are ignoring me totally. Their website, softwaresurplus.com is still active on the web and they appear to still be selling software. They are located in Las Vegas, Nevada. DO NOT EVEN CONSIDER PURCHASING FROM THIS SELLER AS THEY ARE NOT HONEST AND IF YOU HAVE A PROBLEM THEY WILL KEEP BOTH THE SOFTWARE YOU RETURN AND YOUR MONEY."
"i ordered FileMaker Pro 7.0 from Software Surplus after spending a considerable amount of time researching the product and prices. The product was advertised from Software Surplus as a full and registered copy. When I received the product, after paying only 20% less than full retail I received one CD no box and registration number on the sleeve. I could not register this product with FileMaker without the SKU numeber on the box. Finally I called Filemaker and they informed me that the registration number was already in use by 7 OTHER PEOPLE. Neat trick, steal serials and sell them for real. I caleed, explained I wanted a refund and they hung up and refused to answer the phone ever again. DO NOT USE THESE PEOPLE THEY LIE AND STEAL. "
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posted Jun-06-2005 
![Share](javascript:share_rating({"review_body":"Ordered Windows XP Professional CD full install with SP2 --- received the CD with product key for installation. Attempted to install on brand new computer and CD was defective and would not copy all files, message stating that file on CD was corrupt. Received RMA authorization and RMA number from Software Surplus. Returned defective CD via USPS registered mail with green signature return card affixed by post office to package. Post office was slow in delivering package, but package was delivered and signed for as received by Software Surplus and I received my green return signature card indicating acceptance of return in the mail. Software Surplus has ignored my RMA. I have emailed them numerous times with no response from them. I have attempted to telephone them several times and twice I got through to a message box where I left my name, telephone number, and reason for the call. They have not responded. They are ignoring me totally. Their website, softwaresurplus.com is still active on the web and they appear to still be selling software. They are located in Las Vegas, Nevada. DO NOT EVEN CONSIDER PURCHASING FROM THIS SELLER AS THEY ARE NOT HONEST AND IF YOU HAVE A PROBLEM THEY WILL KEEP BOTH THE SOFTWARE YOU RETURN AND YOUR MONEY.","link":"http:\/\/www.resellerratings.com\/store\/Software_Surplus\/comment\/208422#comment208422","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Software_Surplus.jpg","store_name":"Software Surplus","username":"SoftPaw","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i ordered FileMaker Pro 7.0 from Software Surplus after spending a considerable amount of time researching the product and prices. The product was advertised from Software Surplus as a full and registered copy. When I received the product, after paying only 20% less than full retail I received one CD no box and registration number on the sleeve. I could not register this product with FileMaker without the SKU numeber on the box.<br>Finally I called Filemaker and they informed me that the registration number was already in use by 7 OTHER PEOPLE. Neat trick, steal serials and sell them for real. I caleed, explained I wanted a refund and they hung up and refused to answer the phone ever again.<br>DO NOT USE THESE PEOPLE THEY LIE AND STEAL. ","link":"http:\/\/www.resellerratings.com\/store\/Software_Surplus\/comment\/199029#comment199029","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Software_Surplus.jpg","store_name":"Software Surplus","username":"pilartaylor","rating":"1"}, "single");){kind=link}
"Ordered Acrobat 7.0 Standard (Full Installation). Received Acrobat 8.0 Standard (Academic Version). They refuse to issue RMA without charging a 15% restocking fee. Calling them just wastes my time as I spend hours on hold. Their online system will NOT issue me an RMA number, and their phone system says that I can only obtain an RMA online. Very confusing and deceptive."