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Stores > Snapfish
  • Snapfish

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: Rating 1.25/10 1.25/10
    Shipping & packaging: Rating 2.19/10 2.19/10
    Customer service: Rating 1.07/10 1.07/10
    Return/Replacement policy: Rating 2.92/10 2.92/10
Voice your opinion! Review Snapfish by clicking a star below.
Rating 2/10

"By far the worst customer service I have ever received. I ordered Christmas cards. When they didn't come in time, I asked for a credit to order New Years cards instead. They wouldn't work with me. They disconnected from our online chat, they responded to e-mails saying that my issue had been resolved and they refused a refund. Their website says 100% satisfaction guaranteed, but they wouldn't resolve the issue. They completely ignored me. "

Rating 2/10

"Wow, Snapfish has TRULY gone downhill over the past year. I use them for my holiday cards ever year. I hate their new site, but tolerated all the quirky features of their software to make my cards (and remake and remake and remake every time the system crashed). I get to the end...they no longer have my address book saved or can send the cards for me. The only reason to stay with them over the years has been because it is so easy to get things out to my people. They were unapologetic about the feature being gone and didn't say there were plans in the future to bring it back. I sucked it up and moved on. 10 days later...my order still shows "in process." The old Snapfish sent my cards in 1-6 days TO my recipients. Soooooo, now it's getting close to Christmas and I don't have cards in hand. I am still sitting on hold with them (18 minutes so far) to inquire about the order. I will be moving my photos/videos over to another site in 2016. There is no reason to use Snapfish. "

Rating 2/10

"just awful. I will save the boring details. Just don't ever use them."

Rating 2/10


Rating 10/10

"I completed an 80 page 11 x 8 inch hard cover photobook and placed an order only to find I had omitted to include some very important photos. Just a few hours after submitting my order I tried to stop it in order to amend my photobook. Snapfish advised it wasn't possible to stop the order at this stage. However, they advised me that once the order was delivered, I could return by Freepost it for a full refund. I was very impressed as the omission of the special photographs was my fault, not theirs. I have yet to see how my photobook turns out, but at this stage I say - well done Snapfish."

Rating 2/10

"Do not EVER use Snapfish for your photo needs. We created an album on their website and their preview software was messed up so there was an issue with the album when we received it. After googling for a phone number (they only give you online options on their website), I actually spoke with an English speaking person who was very responsive, but he was unable to deal directly with our problem. He had to move it up the chain to “technical support” which turned out to be a customer service rep emailing me from India. Now I am dealing with someone in a time zone halfway around the world so it’s not even being handled in a timely manner. If the first person I spoke with could have handled the problem on Monday, they could have expedited printing a corrected album and had it overnighted and we would have received it in time for our special event tonight. They originally printed and shipped it in one day so I know it’s possible it we weren’t time delayed in our communication. They are telling me it will take 1-5 days…that’s after they get my email tonight (where I told them for the second time to reprint it). It will be at least 4 days since my first communication before she forwards a “speed up request” to their corporate team. I really have no hope that this will ever be resolved."

Rating 2/10

"Snapfish has the absolutely WORST customer service ever!!! I ordered a custom photo book in which THEY made a mistake. I worked for 1.5 hours trying to help from their "Live Chat" customer "agents". The 3 agents I was assisted by did not have command of the English language. It was very frustrating trying to communicate with them. The solution to my problem was: they would CREDIT my Snapfish account for the defective product. I then had to reorder the product AND pay S/H. They said they would credit me for the $7.99 S/H. They did NOT. OMG I will never order from this company again. The only way you can contact them is through their "Live Chats" or email. Very shady!"

Rating 2/10

"We ordered the usual calendars for the family (5) and two photo books for abroad. We did not have problem with 4 calendars and the photo book, but what they did with the last calendar, is unacceptable.
- they ran out of material, and did not inform us (actually confirmed the order)
- two weeks later they said they did not have material, but now they will send it
- again weeks later they said they could not send it out, because they don't deliver to abroad (they did deliver other two items)
- we gave them a local address, but it never arrived
- today, more than three month after the order they said finally that they will not have the material for it and will not be able to send it out (we would be happy to send it but...)
I will NEVER again order from them

Rating 2/10

"Very displeased with this company. The pictures I received were very blurry and the colors bled. Customer service not very helpful and provided me ways to upload my picture for a better picture. My pictures were just fine. They have poor printing!!!"

Rating 10/10

"i love snapfish ! I made my wedding photo album online and it arrived on time, the quality of the hardback photo book is excellent! Its very beautiful and glossy. I'm so impressed and it was good value for money. I will definitely recommend it to everyone wanting to make a photo book online. "

Rating 10/10

"Love snapfish. I use the software to make photo albums and it's so easy to use!"

Rating 2/10

"Snapfish charged me for my order but also made two authorisation charges of £1. They say they cannot refund it from there end and I will have to contact me card issuer.

Spoke to my card issuer and they said that this has happened quite a lot with snapfish!

It appears that Snapfish are making these authorisation transactions to check that you have funds and then keeping the money. Assuming a percentage don't pursue it with their card holder for such as small sum of money. Multiply each £2 over charge and imagine the hundreds of thousands of pounds that could net Snapfish. Accidental?

Rating 2/10

"I normally use another photo service. I decided to try snapfish. I downloaded their mobile app to upload my mobile photos to my account. The majority of the time it either didn't upload all of my photos or uploaded duplicates. Once I got on the website to place my order, I selected the photos I wanted to print and when I continued to the order screen, rather than adding only my selected photos to the cart it added the entire ablum. I ended up having to click on "express print" rather than "order prints." I used a promo code, but the numbers didn't add up on screen; however it was close enough so I placed my order for the amount of $11.91. I got a confirmation email with that amount, then a Paypal statment stating my order total was $17.20.
I contacted snapfish and was told that Paypal was the best place to resolve the issue and that I could dispute the charge.
I will not be using snapfish ever again. I do not recommend it. There are better and cheaper photo services out there with good customer service.

Rating 6/10

"Delivery was not bad timing. But however when I opened the photos they were all terrible. Such rubbish quality, and very zoomed in and some of my photos were completely cropped and things were cut out. "

Rating 2/10

"Terrible website! I ordered something for "next day mail" and apparently "next day mail" means 1-6 business days (do to processing) and then another 24hrs for UPS to receive/deliver the item.... it was almost impossible to get in touch with a live customer service representative. After leaping through hoops to "chat live" with a virtual assistant he/she gave me a number to call. 800.634.4500 (hopefully this saves a few of you some time in the future). The rep on the phone was extremely nice, but said "there is no one above her i can talk to" we all know thats a lie...she then said she would "talk to her manager" (i thought no one was there??). End result was they gave me a full refund of the missing item, but i needed these items for Christmas! worst experience ever!"

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