We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Ratings Rating
Full Rating Profile
Snapfish Coupons
  • Rating 2.33/10 51 reviews

    2.33 / 100
    Facebook share
    Snapfish is not a merchant member
    Snapfish does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!
  • Snapfish contact information

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 1.50/10 1.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: Rating 0.63/10 0.63/10

All 51 Customer Reviews

Rating 10/105/5
modified review posted

"FABULOUS! I can't express enough my satisfaction with Snapfish. I ordered 3 Woven Photo Blankets (that hold 30 photos) and rec'd 2 within 7 days (the other one was ordered separate times and on its way. Ordered 12/12/12 and shipped 12/14/12 2 day process). They were beyond what I expected. They came out beautiful. However I will advise that the less photos are better, larger portrait photos come out clearer, the lighter/brighter also come out more detailed and on point. To much going on in a picture is more difficult to focus on the main character/person/object in the photo. Less is better. I also rec'd 50% off all orders and paid an extremely reasonable price for a GREAT product. Customer service/live chat was also very helpful. I HIGHLY RECOMMEND SNAPFISH! Beyond satisfied. These are XMas gift for 3 grandparents and I am beyond confidant they will be overwhelmed with joy over these special/personal gifts from their kids & grandchildren. THANK YOU! "



Rating 4/102/5
modified review posted

"As far as finished product....beautiful. However, their customer service is suckish at best! My order was "shipped" more than 5 days ago from about 4 hours away. The tracking information that was given shows NO, that's right, zero, movement. Concerned I emailed customer service ( you can't contact them by phone for these issues. Nice huh?) and received a courtesy auto response. No actual help was given. Upon investigation ( mine not theirs ), package was sent regular mail and they gave me a ups tracking number for one of the packages! What the?? I was told in my courtesy auto reply that should my order not arrive in another 6 days they may be able to assist me in reordering my shipment. Thanks for the no help. "

Rating 2/101/5
modified review posted

"Terrible customer service - Not willing to work with me at all! Not to mention it took more than a week for them to arrive, which is not the case with Shutterfly.
I ordered Christmas cards and when they arrived they were so dark I could barely see them. I called customer service who told me the resolution on the photos was bad? These were taken by professional photographers, so know that's not the case. In any event I was told to upload the pictures at a higher resolution and order the cards again! Yes, they wanted me to pay for them again, not give me updated cards. I will NEVER EVER do business with this company again. Stunned at the lack of customer service, just completely stunned!
"

Rating 2/101/5
modified review posted

"Hi,

For all those people outside US trying to get their prints from Snapfish, please dont! I live in Dubai and thought of trying out Snapfish and extremely dissappointed with their service. My prints were shipped out on 3rd Sept 2012 and till date - 8th Oct 2012 I have no update. Spoke to customer service several times they said that it takes 40 business days and the executive says that if I dont get it within that timeframe I should contact them and they will then ship it again!!! or else refund my money which will again take forever.
"

Rating 2/101/5
modified review posted

"Snapfish offers the absolute worst print quality I have ever experienced. I ordered an 11x14 poster print that I have also ordered from other companies in the past but decided to give snapfish a try.. BIG MISTAKE.. My photo was over exposed and they lightened it to a disturbing degree! I spoke with them and they sent out another poster free to me but the next poster I received was more blown out and worse than the last one. I even asked them to not lighten it at all what so ever. I assume those a huge part is lack of calibration as well. If you are a print company CALIBRATE your printers!!"

Rating 10/105/5
modified review posted

"This was my first time using the site and it went great. I ordered a Collage Poster print at 20"x30" and it came out fantastic. I notice all these 1 star reviews on here complaining about blurred photos and what not, well, those people are obviously retarded and are doing it way wrong.

When you use a photo, make sure you use a photo that is large and uncompressed. for instance the file sizes on one of my bigger photos was 1920x1080 that went on the collage. That is relatively small for "printing" but it still turned out great.

I imagine people are submitting very small photos and are wanting them to look just as good as they do small as they would on a much larger print. Thats not how hit works, they are forced to stretch the image to the print size. So no need to blame them for something thats impossible for them to fix.

The bigger the file size and resolution the better. The more pixels the better the outcome. its that simple.

---
My one complaint which isn't even bad is that between the glass and the poster in the frame was a very small dust smudge or something. Its not on one of the pictures themselves but rather on a black portion of the poster. Not a big deal, not even noticeable unless you really look at it.
"

Rating 2/101/5
modified review posted

"I have never been so frustrated with ordering anything in my life!!! I hardly ever write reviews but this is rediculous. I uploaded several pictures to order and submitted them to print. I got a conformation saying my order was received and will arrive in 5 days. 5 days later I get online to check my order status and on my account it says my order was cancelled. I didnt receive an email or any type of notice and I did not can el the order. I contact cs thru email, chat and phone and told them the issue. 2 days later I heard back from them saying they rejected it (even tho they already charged my cc) Customer service said I needed to upload a copyright release on some of the photos. That took about 2 minutes and I send a follow up email saying its been done please process my prints. I get an email 2 days after that saying they cancelled my order due to copyright and I need to upload the release. ( are you kidding me I put that exactly how and where they asked me to before they even thought about writing this email!). I submitted another request for help and the cs rep sends me an email talking about me that she meant to send to someone else... I will not ever use snapfish again. There are so many other places out there I don't need this headache from dealing with idiots! My issue has still NOT been resolved and it doesn't seem like they care about losing customers. "

modified review This review was modified by Kfroberts on April 10 2012 11:41:15 PM
Rating 4/102/5
modified review posted

"The original site for my family to produce table top books from digital photography, they have been knocked on their heads by Shutterfly in terms of flexibility, navigation on the site and the ability to be creative with the production of your photos. Both sites stink in terms of customer service. And this is important; because if you need something, if something goes wrong (as it has with each site), it is nearly impossible to get resolution. In my opinion, there is a market to offer this product on a stable, dependable platform, with easy to use creativity...that also has good, solid and caring customer service."

Rating 10/105/5
modified review posted

"Okay, I honestly do not know why people are complaining about Snapfish. I have a Canon T2i and 3 canon lenses, I also use my 50mm 1.4 lens quite often, and when print LOTS of photos, I WANT TO GET A DEAL! So, when I do print, I generally only print when Snapfish has their penny prints deal (300-500 photos [and I print multiple orders, because you just can't beat that]). But, honestly, I was reading through these reviews, and actually laughed because the ONLY time your prints will look bad from snapfish, is either when you have bad photos, OR, you didn't format it for printing. If you have a photo that was taken from a camera that doesn't have very many megapixels, and you WANT to get a huge blow up print of it, well, guess what....not going to happen. So many complain about Snapfish printing photos that are bad quality.....when really, although Snapfish isn't Millers Professional Lab or WHCC, they still have good print IF you format them for whatever size you're wanting to print. If you want just a 4X6, don't over sharpen it, over saturate it, etc....it just makes your photo look awful. People don't cuztomize their photos before printing, and upload them directly from their computer and expect them to get GREAT AMAZING photos for only a penny. yea, you get what you pay for, but if you has photos that were properly formatted for print, you wouldn't get BAD print from Snapfish. I know, I order from them all of the time. My first order was really bad, but then I realize that you can't upload compressed files, or photos that are blown up, cropped, or overly edited. They get pixelated, and it looks bad. Since then, I've ordered from Snapfish 95% of all my photos when they have their penny prints deal, I save so much money, and I get REALLY AMAZING 4X6 prints. Seriously, they're really REALLY good. Just upload them in the exact quality that you took them in (no compression) and you'll be just fine. I really do like Snapfish a lot, and with many of hte 4X6 prints that I get printed off from them, they're really so good that I can't tell a difference in quality compared to Walmart, Walgreens, Rite Aid, or any other printing site online...and I've printed at ALOT! Snapfish's color quality, is alot more colorful as well. I honestly believe that you're coming out on the better end with Snapfish than walmart, only if you send in photos that are formatted for a 4X6 size. Don't expect a photo the size of a wallet photo on your computer screen, to fit the size of a printed 4X6....it will be pixelated. I recently ordered 2 photos from my 18 megapixel camera, to be posters, one 12X18 poster, and another 20X30. BOTH WERE extremely impressive. I was actually shocked and didn't expect it to be quite that good."

+ Read user comments
Rating 2/101/5
modified review posted

"When you submit and order it can stay in "processing" for a week and half and does NOT allow you to cancel the order until it changes to processing. By then it is too late and you cannot get a refund. My holiday pics were ordered in plenty of time to arrive on time (the photo book I ordered did!) but because they did a LivingSocial they must have been extremely backed up for normal pics orders. They only resolution was "we will make sure they arrive before Dec 24" which doesn't help someone going out of town before that!
Horrible wait times for customer service to tell me "we can't cancel your order yet" (mult times!) and then "too late your order was processed" you had to cancel w/in 30 mins or ordering! Should have stayed with shutterfly!
"

Rating 2/101/5
modified review posted

"Have had a few problems with Snapfish lately. I ordered from them in the past and was pleased, but the last few books I have ordered were not dark and sharp, even though the image I sent was very appropriate for the smaller size printed. Second, I ordered a book on 12-12 and when I went online to check the tracking, my order # was listed instead of a real tracking #. When I called customer service to ask about it, I was told that there was no way to track it with the wrong number so there was no guarantee that it would arrive by the holidays. Luckily this was not a main gift, but the way they handled my problem will ensure that I use Shutterfly (never had a problem with them and the quality and clarity was top notch) in the future. I cheaped out by using Snapfish because they were offering free shipping and discounts but it wasn't worth it. Perhaps others will have a better experience, but as for me once burned, twice shy. I've now been burned a few times."

Rating 4/102/5
modified review posted

"Ordered Snapfish xmas, photo cards... no issues with quality or shipping time. Ordered 12/16 Fr & by Sun cards were done & at UPS for delivery... Received TUam 12/20. 1st time using Snapfish... they are not nearly as good as Tiny Prints. Tiny prints has more choice in paper quality, envelopes, return address labels, and card design! Their site is even a bit easier to use. ALSO MOST IMPORTANT: Irked that Snapfish forces you to buy in 20 card lots... 20, 40, 60, etc. I used about 45 cards... forced to pay for all that extra just to ensure not being short. Consumer not informed until you are done creating your card and ready to check out. Would have gone back to Tiny Prints if I wasn't running so close to xmas. Will likely NOT use Snapfish again.
"

Rating 2/101/5
modified review posted

"Ordered Christmas cards on November 28 and it was indicated they should be shipped by December 2. On December 8 I called and was told it would be another 3-4 business days before shipping. On December 13 called again and found out it will be another 2-3 business days. I am screwed b/c am leaving the country for the holiday. Customer Support is inadequate."

Rating 4/102/5
modified review posted

"I have been a customer of snapfish for years however when i had a problem with an order arriving on time they not only lied and patronized me but did not solve the problem. the tracking information they provided in an email allowed me to track my package. On the UPS website it said it was delivering it to an incorrect zip code even tho I input the correct information. I called to inform them about this and they assured me that it will be received on time at my location and that the UPS website has wrong information on it sometimes. I waited for the projected delivery date. nothing. I waited the next day. nothing. I called to complain. They tried to tell me that the zipcode on the UPS site is the current location of the package (even tho it has been that same zipcode since day one) and that it takes 8 days for delivery (even tho i paid for 3-5 and it's been a full 5). After an hour of being on phone they still wouldn't do anything for me and just told me to wait. Like I said i've been a customer for years. its the first time i've received such bad customer service. This was suppose to be a gift and I did not receive it on time. I am very disappoint both for the fact that I was not able to give my gift on time and in the treatment from your company. Its such a shame to end years of business this way.

The rudeness of the customer support was horrible. The person did not understand my problem and did not address the issue. They also told me a bunch of lies and expected me to believe them. Extremely patronizing.
"

Rating 2/101/5
modified review posted

"I just ordered almost 3000 pics with the penny picture deal. Most of my pictures had distorted facial features and the outer lines on people were also distorted with a hazy look to them. They must use subquality printing methods when offering this "deal". Tried to call and can only get someone in India, which I cannot understand and spent most of my conversation asking, "what did you say???". First and last time using snapfish."


See all Merchant Members »