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"I ordered 6 Eames dining chairs. I took a chance on this company since I knew nothing about them. It turns out that it was a great thing! I ordered the chairs on the phone in under a minute (I am not even kidding about how fast it was). The chairs arrived quickly without incident. The free shipping was great.i was able to order the pre-sale. I only wish that everything that I ordered for my new place was this easy. Smart furniture you Rock!"
"I found Smart Furniture on line, anmd took a chance of ordering my Aeron chair through them. The entire process was on line and went smoother than I could believe. Communication with the company via email was timely, accurate, and effective. The chair was delivered as promised, when promised, and as promised. Great experience all around, would definitely use them again and recommend to colleagues."
"My experience from the moment I used their site to my interaction with their customer service, I was amazed. Very few companies offer this level of service. Their reps are all really friendly and attentive. I also love that they have so many Eco-friendly choices and beautiful furniture. They have made me become a devoted customer and I will be continuing to use their services."
"I had a wonderful experience with my recent purchase of a Noguchi Table. Customer Service was top notch, as exemplified by Adam, who went above and beyond to follow my order status. In dealing with furniture, there are a lot of factors one needs to juggle, such as arranging time off from work to receive delivery as well as figuring out the logistics of bringing the piece from curbside to inside one's home. Smart Furniture relieved me the stress and as a result, my piece was delivered faster than anticipated. Quality is perfect and I am very happy. Thank you."
"I had a great experience with Smart Furniture. The customer service was fantastic, delivered in a timely manner that was promised and the furniture was of the best quality! Also, the LAX entertainment piece I bought was a lot more expensive at the store in San Diego, the prices are more reasonable through Smart Furniture!!"
"I am impressed with Smart Furniture and my beautiful new Sayl office chair. Smart Furniture offered more options, color choices and features than other online retailers. Rather than numerous email updates, I received one instant confirmation and shipment tracking of my order with a direct line to customer service. Without reservation, I recommend this retailer for the overall experience including reasonable price and super quality product. "
"The experience was great from beginning to end. I went online, saw a couch that looked beautiful and ordered it. I wanted white glove delivery, but since I was in California they had to research to find someone to do it. They took care of that and long before I expected it, the couch arrived. It is absolutely beautiful, was set up, and ready to sit on in minutes. "
"Smart Furniture was just a great company to deal with in every way. I could not be more satisfied with the purchase of my chairs."
"This was my second purchase from Smart Furn, they behave professionally at every level. The ordering process was easy, they followed up by email at every step, and the item was delivered safely and on time. Really, a completely uneventful transaction ... which is a good thing!"
"Ordered an Eames Lounge Chair & Ottoman via phone after carefully looking through Smart Furniture's website. The person I talked with was very pleasant and helpful, providing me the answer to all my questions. I placed my order, and during the seven-week waiting period (the chair is made to order) I received three emails from Smart Furniture giving me updates. I called with a few more questions about delivery, and again they were quickly answered. Overall I am quite impressed with Smart Furniture's staff and their customer relations."
"I purchased a table that was recommended to me by my designer. When I received the table--it did not look great in my space. I contacted Smart Furniture and they helped me return the item at no additional cost to me. I would purchase from them again in the future. They were responsive, helpful and very friendly. Truly a hassle free experiance!"
"Recently ordered the Herman Miller Aeron chair for my husband, who spends a great deal of time at his desk. He LOVES the chair...comfy, easy to adjust, and stylish. The best part about the whole thing was the ease of ordering on line through Smart Furniture! The description of the chair and the directions for custom designing it were clear and concise. I was kept apprised of the status of the chair. It was delivered promptly and in excellent condition (I recommend paying the few extra dollars to have it pre-assembled). The cost was the lowest I found. Smart Furniture is now on my computer's list of favorites!! Great company!"
"My experience ordering with SmartFurniture was truly excellent. It was a big purchase and the quality of the website, communication, and support was top notch. It really made me comfortable with the process, and my delivery came when expected. I really couldn't ask for anything more. I highly recommend SmartFurniture -- if they have what you are looking for, they are the way to go."
"The people at Smart Furniture have the best customer service. They are friendly and prompt and ensure you are nothing but 100% satisfied with the product you purchased. I recently purchased a media console that was defective and was promptly sent out a replacement. Thank you for making shopping online a pleasurable experience!"
"I just wanted to say, you have the best customer service I've ever experienced buying online. I am beyond pleased. The prompt response and hassle free resolution of all the problems Ive had have been dealt with with great professionalism and as a consumer I appreciate it very much. I cannot say again how pleased I am, and will shop from SmartFurniture in the future thanks to you and your amazing service."
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