We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"Our order was placed on Mar 02. It has been over a month now, and the order has not been received. They immediately acknowledged the order and enrolled us in a photo club we really did not want, but was part of the deal to get their "bargain" price. I was able to cancel the membership the next day, so that part went as it had been described. Since then, I have sent numerous emails to their "contact us" email address, but SmartSubs has not acknowledged or responded to any of them. The web site does not list a phone number as a contact, so we're just sitting here with no way to cancel the order, and wondering it the order will ever be filled. "
"I made a purchase from smartsubs.com on December 18th at 10:30 am. Never Again. As with all my internet purchases, I expected a confirmation and order number forthwith. Well here it is Monday the 22nd and still no notification. The only thing I received was a confirmation that I was signed up for was something that I did not want which was enrollment in TechOnCall 24-7. This is a shoddy way to do business, requiring a purchaser to enroll in something not wanted.
I called their 866-463-1999 number this morning and only got voice mail. I left a detailed message as to my concerns. I then used their info@suartsubs.com and got a non delivery return as there was no such address.
I tried the 866 number again and a real person answered. I explained my problem. Upon her checking the order had been placed, but “due to the Christmas rush” It had not been processed or shipped. I advised her that I had ordered numerous other items at the same time from all across the country, and every one had arrived or was in transit.
I strongly recommend that unless you absolutely have to, avoid at all costs SmartSubs.com due to their unethical business practices as well as their lack of attention to customers.
36,455 stores
1,205,475 reviews
6465 shoppers online now
Rating
Full Rating Profile
Visa / Mastercard
American Express
Discover
Money Order
Check
Wire Transfer
Standard Next Day
2-3 Day Delivery
Require User Registration
RMA Required
posted Dec-22-2008 
![Share](javascript:share_rating({"review_body":"I made a purchase from smartsubs.com on December 18th at 10:30 am. Never Again. As with all my internet purchases, I expected a confirmation and order number forthwith. Well here it is Monday the 22nd and still no notification. The only thing I received was a confirmation that I was signed up for was something that I did not want which was enrollment in TechOnCall 24-7. This is a shoddy way to do business, requiring a purchaser to enroll in something not wanted. <br><br>I called their 866-463-1999 number this morning and only got voice mail. I left a detailed message as to my concerns. I then used their info@suartsubs.com and got a non delivery return as there was no such address. <br><br>I tried the 866 number again and a real person answered. I explained my problem. Upon her checking the order had been placed, but \u201cdue to the Christmas rush\u201d It had not been processed or shipped. I advised her that I had ordered numerous other items at the same time from all across the country, and every one had arrived or was in transit. <br><br>I strongly recommend that unless you absolutely have to, avoid at all costs SmartSubs.com due to their unethical business practices as well as their lack of attention to customers. <br><br>","link":"http:\/\/www.resellerratings.com\/store\/SmartSubs\/comment\/428821#comment428821","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SmartSubs.jpg","store_name":"SmartSubs (contentnow.com)","username":"russpoint","rating":"1"}, "single");){kind=link}
"Our order was placed on Mar 02. It has been over a month now, and the order has not been received. They immediately acknowledged the order and enrolled us in a photo club we really did not want, but was part of the deal to get their "bargain" price. I was able to cancel the membership the next day, so that part went as it had been described. Since then, I have sent numerous emails to their "contact us" email address, but SmartSubs has not acknowledged or responded to any of them. The web site does not list a phone number as a contact, so we're just sitting here with no way to cancel the order, and wondering it the order will ever be filled. "