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"I ordered a Asus Transformer keyboard from these jokers. It was advertised as being instock and my card was debited immediately. After a three week no show on the order I decided to cancel. Despite cancelling the order before delivery they still shipped the order which I had to recieve and return. 4 weeks later now & they still have to refund my money...disaster of a company. Never deal with them again. Customer service had a "22 hour wait time" the other day when I phoned. One man & his dog outfit I think...."
"What can I say that hasn't already been said? Don't go anywhere near these cowboys they will take your money and give you nothing!Ordered a Samsung Galaxy Note, waited two weeks, after which time the order status still said 'new' so I cancelled for a refund. Another two weeks later no refund. Customer services are quick to respond but just give generic excuses and lies. I have now asked my credit card company to charge the money back since Simply Electronics can't be bothered.This is a Hong Kong based criminal organisation who need to be shut down. Avoid like the plague!!"
"Avoid unless you are a gambler. They advertise to ship within 2-5 days but they won't until 25-35 days. In rare cases you may get it fast enough but it's a risk you'll have to take. If you run into trouble with them, you may need to spend many months trying to claim your money back and with very small mistakes, if you are not very careful you may lose them.I've bought twice from them, the first time I had to request an order cancellation in order to get it in 40 days, second time arrived quite fast (2 weeks), 3rd once still pending and I'm now worried. It's been 2 weeks and my order still shows New, they don't reply to emails, only to threats for order cancellation and they currently did the same to a friend who is still waiting after 40 days."
"I need a high-speed video camera for slow-motion photography. The Casio Exilim EX-ZR200 camera fills this bill nicely, but was not available (yet) in the United States when I needed it. The Japanese market version was available, but at high prices and with gray-market issues. SimplyElectronics offered this camera at a resonable price with free, fast shipping, so I ordered it. Shipping was delayed, so I sent an email getting the courteous, prompt response that this camera was in high demand so there would be a few days' delay in shipping. In a few more days, I received the shipping notice with a DHL tracking number. The camera was shipped from Hong Kong, a surprise, and arrived two days later. It was exactly what I was looking for, the US market version. I've delayed my response until I actually had a chance to try the camera in the application I had in mind, and have found it quite satisfactory.In sum, I'm pleased with both the camera I ordered and SimplyElectronics' performance in filling my order."
"Simply Electronics are SIMPLY DEPLORABLE - SIMPLY CRAP when it comes to customer service. There is essentially NO customer service. You are lucky if you get your order inside of 2 weeks. DO NOT BOTHER trying to phone the customer help line - there is a standing 1 Hour wait - YES A ONE HOUR + Wait all the time - what does that say to you???. Crap company best avoided. Luckily I used PayPal to pay with - at least I have them to fall back on."
"Avoid this company, their supposedly good prices are not worth the stress. After placing order the asked for proof of identification in order for my order to proceed. I felt uncomfortable about doing this so cancelled my order, yet they still took payment. After numerous emails chasing my refund I am now having to go through my credit card company to action this."
"Ordered Fuji X10 heard nothing for nine days emailed them and was told that ''Upon packing your order, we had discovered that our shipment of Fuji FinePix X10 (Black) Digital Camera was damaged, and therefore had to be returned. Unfortunately, the replacements are not expected to arrive within any short period of time.''Yet they are still advertising this camera and that they have ten units in stock. "
"The worst company ever - they do not deliver the goods, they do not reply to messages, the phone calls do not go through. I am in the process of filing a refund request with VISA. Avoid at all costs.Andreas"
"It's difficult to understate how BAD this company is. Never ever order anything from them. They take your money and have no intention of fulfilling the order.UPDATE 15th of May. The order was delivered today. We refused it because we had recovered our payment from our bank, and bought the same item through Amazon - ONE MONTH AGO - yes, that's right a month ago."
"Disgracefull! I ordered a Kenko Teleconverter for £125 paying by Visa. There then began a series of emails from Simply Electronics as to why I could not have my item. They first said it was damaged, but I questioned that their website listed four in stock and were they all damaged? I was then told they did not know when they would be in stock again but was advised to wait three weeks. This I did but then noticed that their website was showing first 6 and then the next day 7 in stock again. I queried this and requested one of the 7 immediately, and today (5th April) received a confusing reply about them not really having 7 in stock and not knowing when they will have some. I consider that I have been patient enough and that my item may never appear and am now seeking a full refund.There were several phone calls to the so called ‘Helpline’ as well, all at my expense, which were less than reassuring. It is an 0800 number that always rings for ages, suggesting the waiting time will first be 60 minutes, and would I like to try later. Persevering however sees this reduced every minute to 50, 40, 30, 20, 10 minutes respectively and finally a tired voice answers and talks about Simply Electronics as ‘they’ rather than ‘us’ (its never clear to who you are speaking) and just suggests sending an email!I have since found out that Simply Electronics have awful reviews online with some apoplectic customers venting their feelings. They appear to have no UK address other than a semi-detached house (shown on one of the review sites), and their items come from Hong Kong. Their website gave no indication that the item would be coming from Hong Kong, and I came by it through Amazon so assumed it was okay. My advice is avoid like the plague!"
"in a word , awfull , i,m in the u.k and ordered a n archos internet tablt from s.e, worst thing i have ever done, was o.k for about 6 weeks then would not power up . started the email jungle with them and they eventualy agreed i cold send it back, this was done and they offered a replacement , i agreed and again eventuay the "new" item arrived , oh what a suprise , this one does not work, suspect it is the same one reboxed,do yourself a favour and dont go anywhere near this bunch of co mechants , pay a few $ more and get what you pay for"
"they mail they cannot deliver because of stupid reasons like: the parcel broke etc. You have to wait ages before you get your money back."
"Worse shopping experience ever. DO NOT BUY ANYTHING FROM THEM. They took my money 14.1.2012 and never delivered a product (Canon lens) even 10 days after they promised the delivery. I cancelled and after 40 emails, numerous phone calls (mostly waiting and getting people on the phone who could do nothing for me) and treats with my solicitor they finally paid me my money back 22.3.2012. 6 weeks later and SOO much frustration. DO NOT try to save 10-15%. they can't deliver. I have learnt my lesson!"
"They assured me I was eligible for a 40GBP cashback, then they took 2 weeks to send the package instead of the promised 2 days, then Canon said I was not eligible to the cashback. After I contacted them to see if it was possible to get a discount in a future purchase they suggested I should subscribe to their partners newsletters... Not an apology, not a justification, they suggested I should solve my problem with spam..."
"I ordered an Asus Prime Transformer on 27th February using my credit card. The payment was taken within 24 hrs and when I enquired a few days later why I had not received it I was told that it was packed and ready for dispatch. Nothing arrived and I was then told that they had discovered, when they received the item, that it was damaged and they did not know when they would be getting more stock. I cancelled the order on 12th March, which they acknowledged, but the payment has still not been refunded.I have referred this to KwickChex, as their logo appears on the Simply Electronics web site and they told me they would take this up with the company and that such complaints are normally resolved in 4 days - that was 3 days ago. The only thing that has happened since then is another email from SE confirming that my order has been cancelled and that I will get an email once the refund is initiated. "
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