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  • Shoprunner

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.00/10 2.00/10
    Chance of future purchase: Rating 2.50/10 2.50/10
    Shipping & packaging: Rating 4.50/10 4.50/10
    Customer service: Rating 2.00/10 2.00/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

61 Customer Reviews

Rating 2/10

"Don't expect 2 day shipping. Many stores will send items ground no matter how you check out. Many items are also not shoprunner eligible on the stores that are listed.

If this service isn't offered to you free through your credit card or a 1 year trial matching prime then don't pay for it.

Update- Yesterday was the first time I ordered something that was shipped UPS Surepost(LuckyBrand). This service is a joke.

This review was modified by goopied on March 20 2015 10:10:02 AM

Rating 2/10

"This company doesn't recognize my Visa card as a valid payment method.

I'd rate this service higher, but unfortunately they won't take my payment method. Sucks for them I guess.

This review was modified by rezfrog on February 20 2015 09:53:43 PM

Rating 2/10

"I ordered 2 eligible items via shoprunner's site. I was charged for shipping through Lord & Taylor. When I called shoprunner they said I must have been logged in to Lord and Taylor's site and made a mistake. I told the rep I had never even been on their site, only on Shoprunners. The rep refused to let me doeak to a supervisor and would not correct the problem. NEVER GET SHOPRUNNER! It is a ripoff"

No Avatar

Rating 2/10

"On Shop Runner I found a case that showed on screen as $7.99 from eBags. When I clicked through to eBags, it showed a price of
$19.99. I contacted Shop Runner who said it was eBags fault. I
contacted eBags who asked for the url link that showed the lower
price and I sent it to them. eBags then said it was Shop Runner's
fault. Neither was willing to take responsibility. At this point I
don't care. Neither of them will ever see any business from me

Rating 2/10

"On FTD the exact same bouquet is $16 higher when you log in to your shoprunner account. Not only that, but going back to my cart after logging in, they changed the price from $19.99 to $39.99!! That's not free shipping; that's shipping included."

This review was modified by gtfrederick1967 on December 18 2014 07:36:48 AM

Rating 10/10

"AMAZING! I absolutely love it! I shop online a lot so having a 2-day free shipping perk thrown in because I am an American Express cardholder makes the deal a whole lot sweeter! And the best part is I get to pick which CC to pay with, although, I use my AmEx for most purchases anyway so that's not an issue but it sure it is a nice flexibility to be able to pay with any CC you want! I recently ordered Dominos Pizza on a cold-cold winter night because I was so exhausted and was studying for finals so I was willing to suck up the $4 delivery charge and then saw that the Dominos page had a "Shoprunner- Free Delivery" option posted! I didn't even know that! I was literally able to get a pizza, coke, and breadsticks for all under $15 thanks to Shoprunner, which for a broke college student is a miracle come true!! I also shop at American Eagle a lot and it's awesome that I can purchase $5 worth of stuff and still have it delivered in two days! I am appalled at some reviews that give Shoprunner a low rating because they had a problem with the company they purchased stuff from. That's like trying to blame UPS for a crappy service because the website you placed the order from doesn't accept returns (doesn't make any sense). Anyway, as much as I enjoy my AE 2-day shipping, it really was the free delivery from Dominos that got me most excited and basically turned a crappy night into a wonderful one! How odd, right? Anyway, if you have an AmEx card and you're not signed up, you're missing out! "

+ Read user comments

Rating 2/10

"Absolutely awful. Ebags states they are closed now for inventory which will make all shoprunner shipments from them take ~8 days. of course they arent telling you this until after you purchase the item.

when I attempted to communicate about this issue I just got a canned response. They dont value the customer, just want your money to scam you.


This review was modified by enemymind on November 05 2014 09:34:35 AM

Rating 10/10

"I must say that I'm a bit baffled by why there are so many negative reviews for Shoprunner. I read through a handful of these reviews and it seems that the issues they were pointing out--like someone stealing the packages that were left at the door--is a problem between the purchaser and UPS or Fedex.
I have used it for almost 2 years nows and all of my experiences have been extremely positive. The packages all arrived in 2 days (with the exception of Dominos which was within 1 hour) and well packaged. The Shoprunner-affliated stores that I shopped at were Drugstore.com, Eastern Mountain Sports, and Dominos.
I still find it unbelievable that there is NO minimum order amount to receive this 2-day free shipping. I made a $2.99 purchase one time and I still feel a bit guilty that it arrived within 2 days and didn't cost me anything extra.
So, thanks ShopRunner :)

This review was modified by gcrv on November 02 2014 05:07:08 AM

Rating 2/10

"I received a Fathead package through Shoprunner and had no problems with the delivery. When I attempted to return the package, however, there were multiple problems I experienced which required four separate phone calls, a wait on hold for over 30 minutes, and incredible frustration all due to problems on their end. I now have to wait up to 48 hours for someone to call me all because they cannot process the return via phone. I will not use this service again."

This review was modified by bergle on October 01 2014 12:23:01 PM

Rating 2/10

"I've had Shoprunner for about a year now and all I can say is that what started out as a great concept/company is now a useless hassle.

When I first used Shoprunner, it was simple: They gave you a list of participating websites, you went to that website and shopped as you normally do, and then you put in your Shoprunner username and password in the checkout screen to make the free two day shipping option appear on the shipping options list. It worked for every item on every website, and there were no questions asked.

Fast forward to a year later when I tried to order several things using shoprunner. First I tried to use it on Newegg, but Newegg removed the shoprunner login form from their web page... come to find out now only a small subset of items (useless stuff that nobody buys) qualify for shoprunner on Newegg. I ended up just paying for my shipping normally.

Then, today, I saw on Shoprunner's website that a bag of cat food from Petsmart that I usually buy actually qualified for free Shoprunner shipping! I figured why not order it it will save me a trip to the pet store. So I went on Petsmart's website, put the bag of food in the cart and went to check out and - surprise! - there was no Shoprunner login form on the checkout page, even though Shoprunner's website SAID it was eligible! Paying for two day shipping myself on this bag of food was going to be $45 in addition to the food cost, so there was no way I was going to do this without Shoprunner. So I did it another way and tried to order the cat food through Shoprunner's mobile app. The app said the food was eligible, I put it in my cart, put in my address and credit card info, and clicked "order." Then a popup window came up in the Shoprunner app for me to log into petsmart - this is so Shoprunner could submit the order (free two shipping included) on my behalf. I put in my petsmart login info, clicked order, and got a message that shoprunner would submit my order to the retailer and I would receive a confirmation email right away. Well, after five hours of not hearing anything, I get an email saying that Shoprunner canceled my order because the bag of cat food I ordered was "out of stock." THIS IS NOT TRUE - I went to petsmart's website right away and it said "In stock, ready to ship" for the same bag of food. What really happened is that when I tried to use my Shoprunner benefit of free two day shipping, Shoprunner probably saw that it was $45 for the shipping and invented some BS reason not to let it go through. I know that $45 for shipping is obscene and that them listing the food as eligible may have been a mistake - but the point is that if you offer your customer a benefit, you should make good on that offer, even if it was a mistake. You should not come up with a blatant lie that gets you out of paying for something that you accidentally offered.


This review was modified by beachdude8989 on August 26 2014 09:51:10 AM

Rating 2/10

"Its fast sure, but is it worth it losing your items? I signed up for the free trial so I could get some items from newegg shipped fast, when the items were delivered they were left in the front door every time without anyone ever knocking on the door. These are computer parts worth hundreds of dollars for them to just leave them sitting there without ever knocking or leaving some sort of notice or hell even an attempt to make me sign a paper is ridiculous. I live in an apartment which makes it even worse, just recently I order an item again, this time it was a small usb drive that ended up being stolen by someone because it was just thrown on my front door without any confirmation or even attempt from them. To put it simply they're fast because their employees are so lazy or are in such hurry that they cant bother knocking a door."

Rating 2/10

"I had an AWFUL experience with shoprunner. I signed up for the 30 day free trial, since I do a lot of online shopping and loved the idea of two-day shipping and free returns. I made my first purchase from Nine West. The shoes did not fit and I needed to return them.

I signed onto shoprunner and it said that I hadn't placed any orders within the last 60 days, so I didn't have any option to print a return label. I called shoprunner FOUR TIMES over the next two weeks trying to get this fixed, but I never received a shipping label. I ended up canceling my membership early and paying for return shipping. So much for free return shipping. Shoprunner was a COMPLETE waste of my time. Don't waste yours.

This review was modified by lmfriedrich on August 02 2014 04:21:25 PM

Rating 2/10

"Thanks to American Express I have a free year membership for Shoprunner. I buy a lot of stuff online so I was very happy and excited to use it. I had it for a few months now and havent been able to use it. Only a few items on every website qualify for shop runner and none of them are the ones I buy.

I would not recommend this to anyone, not even for free. Better stick to Amazon Prime, for the same amount you get 2 day shipping, one e-book a month (borrowed) and instant prime video.

This review was modified by eddiemedic on December 30 2013 05:06:59 PM

Rating 2/10

"Ordered from NBA Store on December 13, payment has cleared my bank, still have not received shipment. Having early Christmas's tonight and another Monday and will not have those gifts. Will stick to Amazon from now on."

This review was modified by Okiekaren on December 19 2013 12:53:38 PM

Rating 8/10

"Made a purchase on newegg the day before Thanksgiving. Used the 2-day free shipping and expected it on Saturday at the latest seeing it was a Thanksgiving weekend.

Didn't get it on Saturday so I was bummed thinking I wouldn't see it til Monday.

But to my surprise, I got the package Sunday morning? Weird!

Not sure if it was slow due to the Holidays or what but I think I would have gotten the package a lot faster using 1st Class mail.

Since it as the Holiday weekend, I'll give them the benefit of the doubt.

This review was modified by jibberjabbers on December 01 2013 05:58:19 PM

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