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  • Shoprunner

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 1.00/10 1.00/10
    Chance of future purchase: Rating 0.94/10 0.94/10
    Shipping & packaging: Rating 0.31/10 0.31/10
    Customer service: 0.00/10
    Return/Replacement policy: Rating 2.50/10 2.50/10
Rating 2/10

"Due to being confident I could use shop runner to buy items and return if I didn't find them satisfactory I bought a lot of items. Kept many and returned many. This confidence has been a BIG mistake. A MYSTERIOUS THIRD PARTY COMPANY WHICH PROCESSES CREDIT CARD PAYMENT FOR RETAILERS WHO ARE SHOPRUNNER PARTNERS WILL BLOCK YOU. The retailer I spoke with said they didn't know why I was being blocked as they didn't see ANY red flags on my account on their side. They also were not given a reason by this third party credit card processing company. The only reason I assume is I am returning many items using shop runner. Mind you items were returned IN EXACT SAME CONDITION, WITH TAGS ATTACHED, WITH RECEIPT, WITHIN TIME SPECIFIED BY RETAILER. The CS rep I spoke with at Lord and Taylor was also very confused cause she too didn't see ANY strange activity on my a/c which should have caused this. She asked me if I had ever filed a dispute. I NEVER have!! Seems like this mysterious third party company is not looking at the large volume of items that are being kept by me, but is only zeroing in on the returns!!! I absolutely regret using shop runner!"

This review was modified by Noshoprunnerpls on August 22 2015 11:56:40 PM

Rating 2/10

"I signed up with Shoprunner for free as a perk of my Amex card because I was placing a newegg.com order I wanted to get free 2 day. What they don't tell you is you only get free 2 day on certain items. Of course the home theater receiver I was buying because it was on sale wasn't one of those items. I feel bad for anyone paying for the shoprunner service."

This review was modified by eskimo2k on August 10 2015 07:23:37 AM

Rating 2/10

"I placed and order with boston store through shoprunner. I had the worst experience ever with boston story as well as shoprunner and their false advertising of 2 day free delivery. To begin with it took me 4 attempts to place the order as well as calling customer service on both ends. They had an IT technical problem between boston strore and shop runner. I called shoprunner and Boston store 4-6 times being tossed like a hot potato. The person on th phone mo me shoprunner was very rude and hang up on the phone. She did not even try to help. My item still has not arrived and I was told it will be by the end of the week. Shoprunner is blaming the boston store and boston store is blaming shoprunner. Clearly shoprunner's business model and strive does not work since they cannot promise what they advertise a well as they don't have professional staff to handle customer service. I will never use the. Again! I took today of at work specially after shoprunner had confirmed by email and telephone when I called them numerous times it will be delivered today. I lost one days a of earnings and a holiday for nothing. Spread the word this company is useless."

Rating 2/10

"I placed an order on Sunday, July 5th from Toys R Us.com and used shoprunner for payment/delivery. Item was delivered today as expected though it was delivered to Shoprunner not me. I do not know how that address got put into the delivery but now I am being told it will take 5 days to locate the package and another week to get it. So much for 2 day shipping and the $110 gift for my son's birthday this weekend, wont be here. Shoprunner told me to call Toysrus. Toys r us told me to call shop runner as well. I refused to go in circles once I called Toysrus who said they will look into it but can't offer a refund or exchange at this point"

This review was modified by almostafarm2010 on July 07 2015 02:32:16 PM

Rating 2/10

"Not pleased with them at all. I signed up and with my first order it is taking a week to get my package. I ordered it specifically for the 2 day shipping. At one week the package is useless to me because I'm going out of town. When I email Shoprunner they either don't respond or they ignore what I wrote and provide a stock answer. When I call they are very rude and short with me and do nothing to help. I will be cancelling my account."

This review was modified by ak123234 on July 07 2015 11:46:50 AM

Rating 10/10

"I don't know why shoprunner had too low rating here because my recent experience with them was excellent. I saw Shoprunner before but never paid attention. I am the type who fully aware of scams and virus links.

This time we are going on a vacation very soon and I needed to order some clothes for my husband. I got an awesome deal for American Eagle so I figured I could pay for $15 2-day shipping. When I was about to check out, the Shoprunner ads popped up and offer 1 year free 2-day shipping for order of $65. AE is a reliable site and my order was $200 so why not?

I clicked & it asked for CC info. I was hesitated and googled Shoprunner out. The reviews were all good (I didn't land here otherwise I would never tried it). So I signed up. AE was really quick. So was Shoprunner. My order came in 3 packages. The 1st one arrived in 1 day. The other 2 arrived in 2 days. I am a happy customer!

Rating 2/10

"Tried to sign up. Said my credit card wouldn't process. Checked my credit card statement and was charged 8 times and my membership doesn't show up. Called customer service and still waiting for a supervisor to call me back."

This review was modified by mdwarsh on May 28 2015 11:57:33 AM

Rating 2/10

"Whenever I try to checkout with shop runner, it will be flagged as fraudulent transaction and merchants will freeze my accounts. Up to now, I still can't shop at Newegg who insists that I'm non existent.
Shop runner apparently has your address though you never told them. If you move, be ready to be treated as a scam at every participating retailer.

This review was modified by hahalol on April 04 2015 06:31:00 PM

Rating 4/10

"Most companies that I order from take so long to actually package the items for shipping, it's a waste to do 2 day shipping. I have this free with my AMEX card, but if it wasn't free I wouldn't pay for it. I've ordered through them from onlineshoes.com and I always get my shoes in 2 days. It's perfect because I usually need them for special occasions. I also ordered from Hollister and received my items in exactly 2 days. However, I ordered from GNC on 2/11 and received my package on 2/19. Wireless Emporium on 12/30, got my package on 1/8. I recently ordered from drugstore.com, 3/18, expected delivery date is 3/23. It's like a guessing game on who will actually get it out to you in a reasonable time. I had amazon prime a long time ago. Not saying it doesn't happen but, I don't recall having that problem with them. I also love that I get free delivery with Dominos Pizza. It's just a nice little perk."

This review was modified by d2sweet on March 20 2015 02:15:19 PM

Rating 2/10

"Don't expect 2 day shipping. Many stores will send items ground no matter how you check out. Many items are also not shoprunner eligible on the stores that are listed.

If this service isn't offered to you free through your credit card or a 1 year trial matching prime then don't pay for it.

Update- Yesterday was the first time I ordered something that was shipped UPS Surepost(LuckyBrand). This service is a joke.

This review was modified by goopied on March 20 2015 10:10:02 AM

Rating 2/10

"This company doesn't recognize my Visa card as a valid payment method.

I'd rate this service higher, but unfortunately they won't take my payment method. Sucks for them I guess.

This review was modified by rezfrog on February 20 2015 09:53:43 PM

Rating 2/10

"I ordered 2 eligible items via shoprunner's site. I was charged for shipping through Lord & Taylor. When I called shoprunner they said I must have been logged in to Lord and Taylor's site and made a mistake. I told the rep I had never even been on their site, only on Shoprunners. The rep refused to let me doeak to a supervisor and would not correct the problem. NEVER GET SHOPRUNNER! It is a ripoff"

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Rating 2/10

"On Shop Runner I found a case that showed on screen as $7.99 from eBags. When I clicked through to eBags, it showed a price of
$19.99. I contacted Shop Runner who said it was eBags fault. I
contacted eBags who asked for the url link that showed the lower
price and I sent it to them. eBags then said it was Shop Runner's
fault. Neither was willing to take responsibility. At this point I
don't care. Neither of them will ever see any business from me

Rating 2/10

"On FTD the exact same bouquet is $16 higher when you log in to your shoprunner account. Not only that, but going back to my cart after logging in, they changed the price from $19.99 to $39.99!! That's not free shipping; that's shipping included."

This review was modified by gtfrederick1967 on December 18 2014 07:36:48 AM

Rating 10/10

"AMAZING! I absolutely love it! I shop online a lot so having a 2-day free shipping perk thrown in because I am an American Express cardholder makes the deal a whole lot sweeter! And the best part is I get to pick which CC to pay with, although, I use my AmEx for most purchases anyway so that's not an issue but it sure it is a nice flexibility to be able to pay with any CC you want! I recently ordered Dominos Pizza on a cold-cold winter night because I was so exhausted and was studying for finals so I was willing to suck up the $4 delivery charge and then saw that the Dominos page had a "Shoprunner- Free Delivery" option posted! I didn't even know that! I was literally able to get a pizza, coke, and breadsticks for all under $15 thanks to Shoprunner, which for a broke college student is a miracle come true!! I also shop at American Eagle a lot and it's awesome that I can purchase $5 worth of stuff and still have it delivered in two days! I am appalled at some reviews that give Shoprunner a low rating because they had a problem with the company they purchased stuff from. That's like trying to blame UPS for a crappy service because the website you placed the order from doesn't accept returns (doesn't make any sense). Anyway, as much as I enjoy my AE 2-day shipping, it really was the free delivery from Dominos that got me most excited and basically turned a crappy night into a wonderful one! How odd, right? Anyway, if you have an AmEx card and you're not signed up, you're missing out! "

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