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Stores > Shoprunner
  • Shoprunner

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 2.50/10 2.50/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 3.33/10 3.33/10
Voice your opinion! Review Shoprunner by clicking a star below.
Rating 2/10
1/5
2016-12-16

Not 2 day shipping- takes much longer

"Order something Tuesday morning, not arriving to my house until the next Monday between 5-8pm. Will be leaving for the week for Christmas and will now not have my Christmas gifts in time. FALSE ADVERTISING"



Rating 2/10
1/5
2016-12-07

Horrific.

"I dont even want to give one star. Absolutely horrible. I placed an order on November 28th and have yet to receive it. So 8+ business days and still no package? Have had interactions with 3 customer service representatives (2 via email, 1 on the phone) and they did nothing but blame the merchant and the shipping agency and claimed they had absolutely no responsibility for the package whatsoever... Im sorry but then what is your service exactly?

Truly, this is the first time I have created an online review. Just one incredibly dissatisfied customer. Stay far, far away from this service! Membership cancelled.
"


Rating 2/10
1/5
2016-11-25

Horrible! Hell NO!

"On occasion they will back up their claims of sending items with in two days. Unfortunately half of the time that I have used them, the shipping arrives at standard mailing rates, which has caused me to miss deadlines. If you have something that is time sensitive, ShopRunner is a bonafide disappointment. What's worse, is that they offer nothing as a recourse; no discounts for membership, no extended membership, nothing, giving as an excuse other circumstances as the probable reason for the delays. Yet they still expect you to pay (after the trial membership) for services they fail to render. STAY AWAY!!!"


Rating 2/10
1/5
2016-11-05

A true runaround with Shoprunner!!!

"I bought something from Kate Spade and had Shoprunner deliver it. Kate Spade's site suggested it. Shop runner delivered it by UPS. It went to an old address, but UPS would not reroute it. They asked that Kate Spade call UPS to have it picked up. Kate Spade said Shoprunner would have to do it. Shoprunner said they had nothing to do with anything after the product was delivered even if had been delivered to the wrong address. Back to Kate Spade who said Shoprunner was responsible, and I would need to file a claim with Shoprunner. Back to Shoprunner to file a claim.They don't accept claims...a true run around by shop runner. No purse, lots of hours spent on the phone and shame on Kate Spade and Shoprunner. Don't recommend a delivery service if they can't deliver."


Rating 2/10
1/5
2016-10-20

AWFUL!!

"Do not buy into this 2 Day Shipping BS.. They are Awful... They do not handle anything and blame everyone else... "


Rating 6/10
3/5
2016-09-29

I have Shoprunner via AMEX

"I have been using Shoprunner since early 2016. I like the free shipping and free return that it offers, but the 2 day shipping is a bit off!! Today is Thursday. I placed an order using Shoprunner last Friday mid-day before 1:00 PM EST. I also placed and order Sunday evening. Both orders arrived today. - a full day late not counting Saturday and Sunday. Some folks might say my Friday order was 2 days late.
...just my experience.
dkb
"


Rating 2/10
1/5
2016-07-28

They do not deliver in two business days , its a big lie

"Wrong slogan , wrong commitment , pathetic service "


Rating 2/10
1/5
2016-06-09

Shop runner ****!!

"ordered from drugstore.com using shop runner...just wrote them this email
“Once again I order using Shoprunner on a Wed. and expect at the very latest to receive products by Sat. but NO , they will not arrive until MONDAY!! Really??? Why shouldn't i just order all this stuff on Amazon?? Give me one good reason? Shop Runner 2day Free shipping?? What a frigging joke!!

I have been a loyal customer for years. I now pay to have Shoprunner and it takes even LONGER to get my products delivered???!!!...it is a SCAM!
this will probably be the last order you get from me. Sorry , just can't take it anymore!”
"


Rating 2/10
1/5
2016-05-28

Order still hasn't arrived

"I used ShopRunner for 2-day delivery. 4 days later and the package is still on the other side of the country. ShopRunner should not have contracted USPS for a 2-day delivery. I should have picked the 2-day delivery through the vendor, not ShopRunner."


Rating 10/10
5/5
2016-02-12

Shoprunner is great

"I think it is funny that a person read what ShopRunner offers. Well it does pay for the free shipping and two days shipping. But they do not ship out the item. It is the retailer that you are ordering from that has to make sure it gets too their warehouse in time to ship out on time. The retailer is the one that picks what is ShopRunner eligible for the two day and free shipping. ShopRunner has nothing to do with collecting payments at all. They do supply the labels. How do I know this I have placed orders in the past and have got them on time from the retailer I have ordered from. Also I have been a customer service agent that has took many calls for Shoprunner of all kinds. I have found when calling a store about a order is to always ask for a manager or supervisor about a order through ShopRunner'"


Rating 2/10
1/5
2016-02-02

Truly Stinks!!!!!

"This is a joke. There are very limited stores that participate in this, and the ones that do, they have certain products that do not qualify for the free shipping. This is disgusting. The only reason I'm a member is because American Express picks up the tab, so I don't have to pay a dime for it, not that I save any money from it, anyway since most of the things I buy aren't even doesn't use Shoprunner. I feel sorry for those of you who actually do spend money on your yearly membership fee. The only thing that is good about it is that the rare things you can order from the limited stores that are part of it is that the products are actually shipped in a timely manner. If there were a lot more businesses that were on it and everything you order comes with free shipping, not just selected items, It would actually be worth being a member. Unfortunately it's not."


Rating 2/10
1/5
2016-01-26

Scam

"Get you setup then the cancel button on there site doesnt work and from what i have read hasnt worked for over a year. and when you TRY and call you better be prepared for a long wait."


Rating 2/10
1/5
2016-01-13

BS finely-crafted scam

"Their 2-day shipping took 4 days to arrive. Their cancel button is literally fake. They take a week to answer emails with snarky answers that fail to help. Don't fall for this horseshit."


Rating 2/10
1/5
2016-01-09

"Scam. I signed up during a NewEgg order to save a couple dollars on shipping (many items were not elligible, so it didn't save me much). It said you could cancel within 30 days to not get charged the $70+ fee. A couple of days later I went to cancel, and their website's cancellation button did not work (in Chrome, Firefox, or IE). I emailed them about it, and their response is they don't do cancellations over email. So I finally called and explained the issues I am having cancelling. They ignored the issue their cancellation button is not working (I am guessing they are very aware of it), and instead tried to convince me to stay. High pressure scam with a difficult cancellation process. I would avoid this company."


Rating 2/10
1/5
2015-10-16

"Agreed to use ShopRunner since my Newegg purchase qualified for free 2 day shipping, and Newegg 2 day was going to be about $56. Should have done my research. One item didn't qualify so I stuck it at Newegg 3.

The Newegg delivery showed up in just two days early in the morning. My ShopRunner package has not shown up at the end of day 3, after bouncing between the same places in Indiana and Tennessee for twelve hours. Unbelievable. Now that it's Friday I won't get my package until Monday.
"


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