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57 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Shoebuy","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","store_rating":"2.50","total_reviews":"57"}, "store");)
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posted Sep-11-2005 
posted Sep-01-2005 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Shoes were a perfect fit! Would definitely shop here again.","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/review\/220788#comment220788","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"gxshockwav","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Took 3 tries to get a briefcase that was not damaged. Case was not delivered as per specified promise time. Shoebuy personnel tried to skirt the issue and make excuses for their inability to perform. Not a good place to shop if you need quality on a timely basis.","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/review\/219607#comment219607","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"millertimetn","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company does not appear to honor their own guarantees. They have what they call a \u0022110% price guarantee,\u0022 however they apparently use this only as a marketing tool and don\u0027t actually honor it.<br><br>I ordered 3 pairs of athletic shoes for about $53 each, then 7 days later saw a sale at a competitors (shoes.com) for about $11 less per pair. I called their customer service number then, and was told I must send an email in and that it would not be seen until 2 days later, on Monday (after the competitor\u0027s sale would be over). I did send this email in.<br><br>In addition, I purchased 3 more pairs of the identical shoes from the competitor, proving, beyond doubt, that the shoes were available at the lower price, from a competitor, within the 10 day \u0022110% price match\u0022 time period.<br><br>Shoebuy.com refused to match the price, saying the shoes were no longer available. I then copied the sales confirmation from the competitor and attached it to my email response to the initial refusal; they have not responded to my 3 subsequent emails.<br><br>When the package arrives from shoebuy.com, I will refuse it and have UPS return it to shoebuy.com for a full refund. I will also notify my credit card issuer.<br><br>A previous review of this store, here in RR, complains of essentially the same practice I am documenting here.<br><br>My suggestion would be to deal only with companies that honor their own guarantees. Shoebuy.com does not appear to be one of them.","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/review\/217769#comment217769","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"champignon","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great! Normally, I wouldn\u0027t buy shoes online but if one is already familiar with the brand and sizing, not much risk - particularly so when they have a no-cost return policy. I ordered my Dexter Navigators. I received 10% off for just registering. I found another coupon for an additional 10% off, making their already very competitive price, unbeatable. Add in their free shipping, no tax.. and it\u0027s a no brainer.<br><br>My shoes arrived in good order, but for some reason, I wasn\u0027t real comfortable with the fit.. though in the past, I think I bought the same size and they were satisfactory. Returning was a breeze. They allow you to print out a UPS label yourself, just affix it.. and return the shoes for the proper size. FREE! No shipping costs.<br><br>They credited my account properly for the return, billed me again, and reshipped. A perfect fit.<br><br>I really want to buy more shoes just to use this company, but alas, I only wear just a couple pairs, and it would be a waste. Highly recommend!","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/review\/217199#comment217199","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"cadillakin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I puchased a pair of Ecco shoes which on delivery didn\u0027t fit well. It was extremely easy to return the shoes as you could print a mailing label directly from the site. Just put the shoes back in the box and drop at the post office. I exchanged these for another Ecco sandal that I knew fit as I had one already. There were no questions or problems and the shoes arrived on time.","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/review\/207923#comment207923","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"master2378","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Quick\/Free shipping, Great price, Great service. No problems what-so-ever, will definately shop at shoebuy.com again!<br>I got multiple e-mail order and shipping confirmations and everything was very clear.","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/review\/196075#comment196075","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"gvblake22","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Poor communication. I never received an email confirming my shipment. On the bright side, I ordered my shoes on the 19th, and UPS delivered to me this morning. FAST Shipping. The shoes looks great, though they could\u0027ve worked on the packaging a bit better. All in all, very satisfied! Thanks!!","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/review\/191802#comment191802","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"SpOiLeR","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great price! Purchased some shoes, arrived in a timely fashion. Would do business again in the future. No complaints.","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/review\/175695#comment175695","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"neuromix","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent prices and prompt shipping. Product was received 1 week after order was placed. ","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/review\/148463#comment148463","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"crrdsh","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed order on Apr 21 for $43, on Apr 27 I found another place selling the same pair for $30. So I wrote email to ask for the price match. They are very helpful, giving me back 110% price difference. Cool, I think they are very reliable.","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/review\/139175#comment139175","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"metalmania","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very disappointed. I ordered shoes in hopefully plenty of time to get to me, any reputable business would have had them here by now, or atleast have shipped them. I was supposed to have them for tomorrow for my bridal gown fitting, in a week from the order, but not only did I find out expedited shipping was not available, I come to find out they hadn\u0027t even shipped it yet, 5 days later? I even asked to get expedited shipping, I would pay more, but on my brand I ordered it\u0027s unavailable? Doesn\u0027t that sound crazy? If it\u0027s in their warehouse, they should be able to ship it however I want it. They probably order it from somewhere else. I definitely will never be ordering from them again.<br>","link":"http:\/\/www.resellerratings.com\/store\/Shoebuy\/review\/121946#comment121946","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shoebuy.jpg","store_name":"Shoebuy.com","username":"prismperfect","rating":"2"}, "single");){kind=link}
"They sent me the wrong size shoes three times in a row. The good news is, there was free shipping both to and from -- and they did credit me back each time -- but I thought I was going to have the shoes in my hands a full NINE WEEKS before I actually did. They said it was because of a computer glitch, which I can understand, but someone should have intervened manually at some point!"