Apparel & Jewelry
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"They sent me the wrong size shoes three times in a row. The good news is, there was free shipping both to and from -- and they did credit me back each time -- but I thought I was going to have the shoes in my hands a full NINE WEEKS before I actually did. They said it was because of a computer glitch, which I can understand, but someone should have intervened manually at some point!"
"Shoes were a perfect fit! Would definitely shop here again."
"Took 3 tries to get a briefcase that was not damaged. Case was not delivered as per specified promise time. Shoebuy personnel tried to skirt the issue and make excuses for their inability to perform. Not a good place to shop if you need quality on a timely basis."
"This company does not appear to honor their own guarantees. They have what they call a "110% price guarantee," however they apparently use this only as a marketing tool and don't actually honor it.I ordered 3 pairs of athletic shoes for about $53 each, then 7 days later saw a sale at a competitors (shoes.com) for about $11 less per pair. I called their customer service number then, and was told I must send an email in and that it would not be seen until 2 days later, on Monday (after the competitor's sale would be over). I did send this email in.In addition, I purchased 3 more pairs of the identical shoes from the competitor, proving, beyond doubt, that the shoes were available at the lower price, from a competitor, within the 10 day "110% price match" time period.Shoebuy.com refused to match the price, saying the shoes were no longer available. I then copied the sales confirmation from the competitor and attached it to my email response to the initial refusal; they have not responded to my 3 subsequent emails.When the package arrives from shoebuy.com, I will refuse it and have UPS return it to shoebuy.com for a full refund. I will also notify my credit card issuer.A previous review of this store, here in RR, complains of essentially the same practice I am documenting here.My suggestion would be to deal only with companies that honor their own guarantees. Shoebuy.com does not appear to be one of them."
"Great! Normally, I wouldn't buy shoes online but if one is already familiar with the brand and sizing, not much risk - particularly so when they have a no-cost return policy. I ordered my Dexter Navigators. I received 10% off for just registering. I found another coupon for an additional 10% off, making their already very competitive price, unbeatable. Add in their free shipping, no tax.. and it's a no brainer.My shoes arrived in good order, but for some reason, I wasn't real comfortable with the fit.. though in the past, I think I bought the same size and they were satisfactory. Returning was a breeze. They allow you to print out a UPS label yourself, just affix it.. and return the shoes for the proper size. FREE! No shipping costs.They credited my account properly for the return, billed me again, and reshipped. A perfect fit.I really want to buy more shoes just to use this company, but alas, I only wear just a couple pairs, and it would be a waste. Highly recommend!"
"I puchased a pair of Ecco shoes which on delivery didn't fit well. It was extremely easy to return the shoes as you could print a mailing label directly from the site. Just put the shoes back in the box and drop at the post office. I exchanged these for another Ecco sandal that I knew fit as I had one already. There were no questions or problems and the shoes arrived on time."
"Quick/Free shipping, Great price, Great service. No problems what-so-ever, will definately shop at shoebuy.com again!I got multiple e-mail order and shipping confirmations and everything was very clear."
"Poor communication. I never received an email confirming my shipment. On the bright side, I ordered my shoes on the 19th, and UPS delivered to me this morning. FAST Shipping. The shoes looks great, though they could've worked on the packaging a bit better. All in all, very satisfied! Thanks!!"
"Great price! Purchased some shoes, arrived in a timely fashion. Would do business again in the future. No complaints."
"Excellent prices and prompt shipping. Product was received 1 week after order was placed. "
"I placed order on Apr 21 for $43, on Apr 27 I found another place selling the same pair for $30. So I wrote email to ask for the price match. They are very helpful, giving me back 110% price difference. Cool, I think they are very reliable."
"I am very disappointed. I ordered shoes in hopefully plenty of time to get to me, any reputable business would have had them here by now, or atleast have shipped them. I was supposed to have them for tomorrow for my bridal gown fitting, in a week from the order, but not only did I find out expedited shipping was not available, I come to find out they hadn't even shipped it yet, 5 days later? I even asked to get expedited shipping, I would pay more, but on my brand I ordered it's unavailable? Doesn't that sound crazy? If it's in their warehouse, they should be able to ship it however I want it. They probably order it from somewhere else. I definitely will never be ordering from them again."
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