We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > ShoeBuy

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.


Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

Store InformationStore Info
Full Rating Profile
  • ShoeBuy ShoeBuy Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: service@shoebuy.com
    • Phone: n/a
    • Customer Support: (888) 200-8414
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.88/10 7.88/10
    Chance of future purchase: Rating 8.82/10 8.82/10
    Shipping & packaging: Rating 3.33/10 3.33/10
    Customer service: Rating 8.37/10 8.37/10
    Return/Replacement policy: Rating 1.00/10 1.00/10

4,411 Customer Reviews

Rating 10/10

"I have been shopping Shoebuy for over a year and am very pleased. I enjoy the free shipping and free returns however, would enjoy it more if there was no restocking fee. Additionally, if there were more reviews on the shoes to know if sizing runs small/large, etc. I find your site easy to navigate too. I have referred many friends to Shoebuy and they too, have been very pleased. Thank you."

Rating 2/10

"i can't find out why my credit card was not o/k/? "

Rating 10/10

"Never disappointed when I shop Shoebuy. They have excellent service and prices."

Rating 10/10

"great-but usually shipping is slower then other companies"

Rating 8/10

"exclusions with coupon codes are really annoying, should more clearly say what shoes are excluded. "

Rating 10/10

"im a man so i had to call get the girls to help ..there wonderfull"

Rating 10/10

"Very pleased, especially with the shipping policy."

Rating 10/10

"easy to search and great prices great width selection"

Rating 10/10

"good selection, decent prices, will probably shop here again."

Rating 10/10

"I looked for my son's boots on other sites and this one was the cheapest and then offered a promo code to get them cheaper. It is also a eBates store so it was a win win."

Rating 8/10

"Return policy is a little sketchy. Returns are only free if replacing item with another item.

otherwise prices are comparable to Zappos

Rating 10/10

"I love that shoebuy offers free returns and exchanges. It's why I shop here instead of Amazon. Also, I love the coupons they give me! I couldn't find windproof mens underwear today, but other than that, I usually find what I am looking for! :) Cheers! - Katie"

Rating 10/10

"I love Shoebuy.com! Great products and living in Alaska you don't know HOW much I appreciate free shipping! Thanks!"

Rating 10/10

"found what I liked...lets hope they feel good on my feet!"

Rating 10/10

"very low price, easy to find products and good service online!!!"

Ratings Calculation Change

Share ShoeBuy's store rating

ShoeBuy is a Merchant Member! Learn more

ShoeBuy is a merchant member
ShoeBuy participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,689 merchant members.