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Stores > ShoeBuy

Ratings & Trust

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Full Rating Profile
  • ShoeBuy

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: service@shoebuy.com
    • Phone: n/a
    • Customer Support: (888) 200-8414
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.99/10 7.99/10
    Chance of future purchase: Rating 7.76/10 7.76/10
    Shipping & packaging: Rating 1.50/10 1.50/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 1.11/10 1.11/10

4,502 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-24

"Much better selection and prices than FootsSmart"



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Verified Customer
Rating 4/10
2/5
2016-01-21

Review

"ShoeBuy website did not allow me to exchange ill fitting shoes for the correct size. Only option was to return the shoes for a reduced refund."


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Verified Customer
Rating 10/10
5/5
2016-01-20

Lots of choices

"It is so nice to have such a large selection of well know companies to choose from.
"


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Verified Customer
Rating 10/10
5/5
2016-01-18

Pink Shoes

"Could not find these shoes anywhere in my size! Found em here, can't wait till I get them!"


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Verified Customer
Rating 10/10
5/5
2016-01-14

Terrific, and very wonderful to work with.

"My husband just loves these shoes. We have looked up and down for just the right ones. But we did with your company. Thank you so much..."


Rating 2/10
1/5
2016-01-14

NEVER!!

"IF I COULD GIVE THEM 0 STARS I WOULD. I ORDERED A PAIR OF ECCOS SIZE 10 FOR WORK. I ORDERED THEM ON DECEMBER 29TH THEY ARRIVED 2 WEEKS LATER WITH A SIZE 10.5. SLIP ONS SO I COULD NOT MAKE THEM WORK. I CALLED TO EXCHANGE THEM AND I WAS TOLD I WOULD RECEIVE AN EXCHANGE LABEL. 2 DAYS LATER I GOT AN EMAIL STATING THEY HAD NOT SENT MY EXCHANGE LABEL AND TO PLEASE CALL THEM. AFTER SPENDING AN HOUR ON THE PHONE. I WAS TOLD A SUPERVISOR WOULD CALL ME BACK... THEY NEVER DID.

I CALLED TODAY AND THEY HUNG UP ON ME 3 TIMES WHILE WAITING FOR A SUPERVISOR.

THE SUPERVISOR FINALLY CALLED BACK AND TOLD ME THAT THEY DO NOT HAVE SIZE 10 SHOES ANYMORE BUT I WOULD STILL HAVE TO PAY A RE-STOCKING FEE IF I RETURNED MY SHOES!!!! THEY WOULD NOT WAIVE IT EVEN THOUGH IT WAS THEIR MISTAKE.

HORRIBLE CUSTOMER SERVICE. HORRIBLE PEOPLE. HORRIBLE COMPANY
"

This review was modified by ccastro024 on January 14 2016 04:21:29 PM

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Verified Customer
Rating 10/10
5/5
2016-01-11

"found the slippers just hope they fit"


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Verified Customer
Rating 8/10
4/5
2016-01-08

"nice and easy. will orde again. look forward to there arival"


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Verified Customer
Rating 10/10
5/5
2016-01-07

"Great Dr. Scholls sneakers at a great price!"


Rating 2/10
1/5
2016-01-07

"Do not buy from this store they act like you have free exchanges and returns but they do not. If they don't fit you will be charged."

This review was modified by onewheelieman on January 12 2016 08:42:15 PM

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Verified Customer
Rating 10/10
5/5
2016-01-07

"Very easy to use website."


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Verified Customer
Rating 10/10
5/5
2016-01-06

"I have been purchasing from Shoebuy for quite some time. Except for a problem with my old account and a cart issue it has always been stellar. I will continue to buy from here. Keep up the great work."


HCMessenger's Avatar

Verified Customer
Rating 10/10
5/5
2016-01-05

"There is a decent stock on narrow women's shoes and slippers, but always room for more narrows in current styles, especially gorgeous yet comfy."


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Verified Customer
Rating 10/10
5/5
2016-01-04

"I have successfully used this site -- I love it!"


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Verified Customer
Rating 10/10
5/5
2016-01-03

"Always easy to order with your company."


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