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Stores > SheIn
  • SheIn

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      08902
    •  
    • BUSINESS HOURS
      24hrs
      GENERAL PHONE
      n/a
      FAX
      n/a
    • SUPPORT EMAIL
      dispute@shein.com
      SUPPORT PHONE
      n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.24/10 7.24/10
    Chance of future purchase: Rating 6.72/10 6.72/10
    Shipping & packaging: Rating 5.44/10 5.44/10
    Customer service: Rating 6.39/10 6.39/10
    Return/Replacement policy: Rating 6.11/10 6.11/10
Voice your opinion! Review SheIn by clicking a star below.
Rating 8/10
4/5
2017-05-31

GREAT!

"Awesome clothing. Great deals! I'm satisfied with all of my orders. All in all, great prouducts! For those who are curious about sizes and shippin. I noticed Shipping are usually 10-20days. Sizes are smaller than US."


Rating 8/10
4/5
2017-05-31

Affordable fashion

"Overall, a great shopping experience!
Reading other reviews really helps with determining size and quality! The addition of reviews to products was a great improvement. The quality and sizing has also greatly improved since the beginning. Sometimes it takes longer to receive shipments, up to 3 weeks even with express shipping, however they always send an email informing you of the delay so you are aware.
"


Rating 2/10
1/5
2017-05-26

Terrible Service and Quality

"I ordered three tops from the website and they took five weeks to arrive and the quality was terrible ; poor sizing, cheap material and shabby stitching. I am aware that the clothes are at the lower end in pricing but the clothes were could not even be compared to any of the lower budget high street stores . Very disappointed and definitely wouid not recommend ! "

Rep reply posted May-30-2017

A rep from SheIn, SheIn., has responded

“Dear Claire Wilkinson,

Thank you so much for ordering from our website and we are sincerely sorry if our items did not live up to your expectation.

Shipment might experience a delay of 3-5 days due to Warehouse Relocation and your new order was delivered within 3 weeks, we would keep improving to bring you better shopping experiences. We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or are not like the description on the website, please send us a few pictures of the items you received, please feel free to contact reviews@shein.com if anything, we would surely help you to make this right for you.

Yours sincerely,
SheIn Customer Care”


Rating 10/10
5/5
2017-05-25

Amazing clothing

"Literally the best online clothing company ever. The prices are so affordable just perfect! Great customer service!"


Rating 10/10
5/5
2017-05-21

Amazing affordable fashion

"I've shopped at she in several times and loves most of my purchases. Their customer service team gets back at a timely manner anytime I've had questions. This is my new favorite store and they have a returning customer. Thanks shein"


Rating 10/10
5/5
2017-05-21

Stylish With Excellent Quality

"I've been a customer for over a year and find the pricing and quality excellent, not to mention how on point they are with their styles."


Rating 10/10
5/5
2017-05-17

Best Customer Service!

"I've purchased several times from SheIn and I'm very happy with the overall experience. They have one of the best online customer services! Always answer my questions super fast and help me with my orders. Also the quality of the clothes is super good for the price. Definitely gonna keep buying from them! "


Rating 8/10
4/5
2017-05-15

Price Quality

"The items exceed all expectations, with great price points! "


Rating 2/10
1/5
2017-05-15

Not Worth It

"I had a fairly big order and so it took a little longer to arrive, fair enough, but one of the tops wasn't in the parcel. I went to customer service and they wouldn't send it again and said they would give me a full refund. I am yet to receive the refund and it has been almost 4 days, they said it would be in my Shein wallet in 24hours. Sorry, but I'm not impressed."

Rep reply posted May-16-2017

A rep from SheIn, SheIn., has responded

“Dear Rachel Burnett,

Thank you so much for ordering from our website and we are sincerely sorry to make you feel confused.

We have refunded the money to your wallet once our customer service representative gave back to you over 3 days ago, you may forget that you have 2 accounts on our website, please login in your Facebook account on our website to check about the refund status to see whether everything is fine, please feel free to contact reviews@shein.com if anything, we would surely help you to make things right for you.

Yours sincerely,
SheIn Customer Care


Rating 8/10
4/5
2017-05-14

Happy but waiting

"I LOVE shein!! The clothes are cute and affordable and have good sizing for bigger girls (like me). The one thing about Shein that's disappointing is the shipping. It took about a month for my package to get here, which is kind of annoying, but at least it gives me something to look forward to
"


Rating 10/10
5/5
2017-05-10

Price-Quality

"All the clothes that I ordered are made with very good material, and fit exactly with the size that I request. I suggest this site for people that wants to spend a good price for comfortable and beautiful outfits!"


Rating 10/10
5/5
2017-05-10

Good quality products

"I have ordered multiple items from Shein and they have all been good quality. I will surely recommend this site to my friends and family."


Rating 10/10
5/5
2017-05-08

Excellent customer service & clothing quality for the price

"I have ordered 6 times so far, with 6-10 items per order. I only received the wrong size 1x. But it fit so I kept it. I had great customer service through their online chat system. All of my orders were sent promptly and received quickly. A bit of advice to make your experience as great as mine has been -
review the sizing for each item and don't rely on your standard size. You should also read the reviews as people accurately describe if an item is loose, snug, stretchy, etc. Because of this, I've ordered a small in some clothes and an XL in others. The quality of most items is fantastic, especially for the price. Again, if you read through the reviews, you'll get an idea if something is thin and needs spanx, or thicker and not sheer. I would never be able to afford all the clothes I've bought, if I had purchased them in stores.
"


Rating 10/10
5/5
2017-05-07

Very quality clothes! Fast shipping! Easy return process! Very satisfied!

"They are selling very quality clothes, the description of the clothes are accurate. Color and texture is just as described and same like the photos. The price of the clothes is very affordable. And they keep having new styles coming out. If I need to buy the similar clothes in some actual stores, that will be so much expensive than Shein. Fast shipping! Easy return process, I can return it without headaches. The process is easy from I create the ticket, return it with free postage, to get back the money. I just drop it to the post office or with some small packages I can just drop it to the usps mail collection boxes nearby me. Then I get my money back in the wallet after they received the item. I'm very satisfied with everything. "


Rating 10/10
5/5
2017-05-06

My favorite shopping site

" Love the clothes on the site. Reviews very helpful when shopping. It's very affordable and the shipping is fast."


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