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  • SheIn SheIn Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1980 US HIGHWAY 1 BLDG 3B NORTH BRUNSWICK,NJ 08902 USA
    • Contact: dispute@shein.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: 24hrs
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.30/10 8.30/10
    Chance of future purchase: Rating 7.85/10 7.85/10
    Shipping & packaging: Rating 6.96/10 6.96/10
    Customer service: Rating 8.03/10 8.03/10
    Return/Replacement policy: Rating 8.01/10 8.01/10
Rating 2/10

months before it got delivered!

"a friend and I bought many things from this store and it took forever to arrive! mine hasn't even arrived yet and it's been 1 1/2 since purchased. I already send a few emails to complain and request a refund. her clothing got here a month after the purchase and it was very bad quality clothing. not worth it."

This review was modified by tvw71 on December 15 2016 10:59:23 PM
Rep reply posted Dec-16-2016

A rep from SheIn, Sheinside., has responded

“Hi Tiffany Williams,

Thank you so much for ordering from our website and we are sincerely sorry to keep you waiting.

Hope you can kindly understand normally it would take 3-7 business days for us to get the order ready for shipping, that does not include holidays and weekends, and it would be longer when the order contains items made by our own Production Department because we would make sure you get high quality items. We are deeply apologize again for the delay.

Your new order has been sent out and you can click"My orders" to check your order status, hope you can kindly wait for a few days, you also can submit a ticket on your account if you need any help, it is easy and convenient to contact customer service this way, they'll get back to you within 24 hours.

Yours sincerely,
SheIn Customer Care ”

Rating 10/10

Luna is Lovely

"Luna is awesome!!! Very very helpful. "

This review was modified by kmhuckk on December 14 2016 06:33:54 PM

Rating 10/10

Very cute clothing!

"They offer styles that's hard to find elsewhere and at such a cheaper price compared to similar sellers like Forever 21 and Romwe. Will definitely be buying from them again. "

Rating 10/10


"This site is pretty awesome. I am satisfied with all my purchases so far and reasonable prices. The only downfall is that they do take a long time to ship your orders but other than that it is very reliable and their online customer service are helpful. You won't be disappointed :)"

Rating 10/10

Unique items

"5 stars for the sales and unique cute items. Will see how the quality is when I get my order. Coupon code didn't work for me since the items are already on sale."

This review was modified by Libella on December 11 2016 05:59:23 PM

Rating 10/10


"Great service good quality!"

Rating 10/10


"I love SheIn! They have great clothes for awesome deals! I cannot wait to get my new clothes in!! "

Rating 10/10

Santa has your back ⛄️⛄️

"I love the things I ordered !!! I work in the fashion industry at a high end store !!! When I wear my stuff, everybody wants to know where I got it !!! Including my coworkers !!!! Trendy, in the moment stuff at amazing prices !!! "

Rating 10/10


"I've been SheIn's customer for some time. All the products that I have bought have left me very satisfied here. I am very happy with my purchases. The photos correspond to the products. I think the price of the products should be a little lower. The products are very well packaged, folded, unscented and without any malfunction. I think it should come a little bit faster.
The quality of products and call center service are perfect. I'll be buying a lot more from Shein's website.

This review was modified by sanvic on December 09 2016 10:50:56 AM

Rating 10/10


"Nice service and nice products."

This review was modified by Lei2017 on December 09 2016 09:34:41 AM

Rating 10/10

Best website iv ever used

"I order from this website monthly basis! Its the best , always on time and has the best trends."

This review was modified by Danadu on December 09 2016 07:19:48 AM

Rating 10/10

Crazy for this site!!

"it has been only 1 month since I started using this site!! and already buy 3 times!! and huge packages! why because it is SO cheap and good clothing!


Rating 6/10

nice customer service; but not easy to get things done

"The delivery of my package was delayed several times, until the days I need to travel. finally got everything after 30 days. some clothes were too small - I mean really small. I wanted to rerun these items, but was not able to log back in my account or submit ticket. I chat with couple of very nice customer service girls, finally got a return label after a week long strugle. "

This review was modified by susannexwang on December 08 2016 12:47:10 PM
Rep reply posted Dec-07-2016

A rep from SheIn, Sheinside., has responded

“Hi Susanne Wang,

Thank you so much for ordering from our site, we are sincerely sorry if our items did not live up to your expectation.

Please note that normally it would take 3-7 business days for us to get the order ready for shipping, please note that does not include holidays and weekends, your order contains items made by our own Production Department so it takes long time, because we would make sure you get high quality items.

Hope you can kindly note that the sizes of our items correspond to the size description on our site, which are not standard US or UK sizes, thus we have measurements on each product page for your reference, we’re sorry for the hassle and we’re doing everything we can to improve.

We've sent a new return label to your email again, hope this time everything goes back to normal, feel free to contact dispute@shein.com if anything, we will get back to you very soon.

Yours sincerely,
SheIn Customer Care ”

Rating 10/10

My absolute favorite app to order from

"Everything is always so beautiful.. i always take advantage of the free shipping and the different sales! The only app I've ordered my apparel from in 6 months "

This review was modified by Taronda on December 07 2016 04:08:45 PM

Rating 10/10

Great for the price!

"Its a cool site with beautiful clothes....for the price do not expect the best quality I mean....Its not Prada but its great.....they have an excellent customer service.

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SheIn participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,438 merchant members.