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"TERRIBLE. I bought a Christmas Village piece online. To avoid shipping charges, I chose to pick it up at the store. Low and behold, when I see the bill, there are shipping charges on it! I emailed them to have them removed and they informed me that the shipping charges were because they needed to ship what I ordered TO the store! So not only did I have to pay shipping charges, but I ALSO have to go to the store and pick it up. This would have been good knowledge to have ahead of time. Their emails to me were the 'fake' nice basically saying, thanks so much for my time and they'll take my feedback into consideration when reviewing their policies. Sure. And I have a bridge I want to sell you."
"I placed an online order on October 30 to be picked up in the local Sears store. The delivery date was 10 days. Well November 20 came and went with no status update. I couldn't wait more than three weeks to receive my order, so I used the online chat to cancel the order on November 20. I was told the request would be sent to someone to research the issue and cancel the order within three days. Along comes November 26 with no cancellation. I now have a call to cancel the order and am told someone will research the order an get back with me in three days. Hmmm this sounds familiar. The next step is to dispute the charge on my credit card. It sounds like this is standard for many of Sears customers. What great customer dis-service Sears has.I have had problems in the past with items advertised and then showing up at a higher price in the cart. I have called about this issue in the past only to have a customer service representative assure me I would receive a credit within 3 days after placing an order.Wow. You mean I can place an order that will never come, pay a higher price and trust Sears to credit the difference between teh advertised price and the price they want to charge? Sounds like a Nigerian fake bank Email scam to me.From now on, I will stick with a known and shop Amazon. I will never shop at Sears.Com again."
"Easy site to use, I ordered online & picked up at store, Free shipping to store & they guaranty 10 minute or less waiting at pick up or free $5.00 certificate."
"bought my stuff online and went to pick it up at the store. Easy as pie and saved me on shipping. The person at the store was great too."
"Sears merchandise pick up is the worse retail service ever. I ordered some clothing for my daughter online and chose to pick it up at the sears store in newport mall, jersey city, NJ, because I figured I could get it faster that way. The first day I showed up, I waited for 2 hours and left with only four items. A manager, took my number, said they'll pick up the rest and call me. Nobody called. I called a day later, told them I was coming to pick up, they told me it will be ready in 45 minutes. When I showed up, I had to wait another hour. Even then, I had to be a bitch before anyone picked up my stuff and they still missed some items that I had ordered. It appears the staff would pick up your item if it is a single item but if it's multiple items, they don't want to pick it up. Oh, and they have this deceptive timer where the time it takes for you to pick up your item shows. In reality, what happens is, after 5 minutes, it states that your order has been completed and your name disappears off the screen even though you might end up waiting longer. Don't use this service. It really, really sucks."
"Not good. I made 2 separate purchases on Sears.com. Both were received, but only one had a follow-up e-mail saying "Ready for pickup." I called Sears "customer service" regarding the order-in-limbo and they said to call the store. I called the store's merchandise pickup department, and no answer. I went to the store to pick up the complete order and ask about the second one. They said that the second one was "voided" but could not give me a straight answer as to why. The guy who appeared to be a manager conjectured that "it may have expired" but did not clarify whether that meant they were out-of-stock or what. He also cited that they were apparently overwhelmed by "over 300 orders," which on Black Friday should NEVER be overwhelming and should instead be WELCOMED by any store. However, he was able to find all of the items from the order in-stock in the store and re-rang them up for the price I was supposed to pay according to my original online order. He provided me a copy of some sort of internal printout showing the original "voided" order for my records. I never received an e-mail canceling my order or updating the status any point. Following up at the sears.com shows the original order as "Cancelled" without an explanation. Is this the way online purchases should work?"
"First of all you tripled my order. You refused to cancel when it was your fault, because your site was giving trouble. On top of that you charged for items that seems to be out of stock, again I will say triple the order and my account says it is still being processed and the delivery date keeps being pushed back. So my order was tripled and i was charged three times for items that you cannot deliver and you refuse to give back the money you took. Not to mention all the other items that were triplicated. You all are by far the worst company I have ever had to deal with . Your customer service is horrible. It should not even be called customer service. I will never be buying anything from you ever again and I will tell everyone I know about how your customers are treated."
"Sears Marketplace - BEWARE!I ordered $500 worth of goods through what I thought was Sears but did not realized until after I hit "go" that I had actually ordered from one of their marketplace vendors. No big deal I thought...WRONG!It has now been 2 months and I have yet to receive my merchandise - no communication from the vendor (they ignore my emails & phone calls) and Sears just says to contact the vendor.Sears charged my card and I also used a Sears voucher.I would stay clear of Sears.com - you will get no help from Sears if something goes south."
"I made an order with Sears.com, mainly because my Shop Your Way Rewards dollars/points were expiring. After I entered my member number and PIN and submitted my order, there was nothing indicating that my points were used. I immediately contacted Sears, and their reply was "we owe you an apology" along with "I assure you that you will be able to use your Reward points on your next purchase." Instead of applying the points and giving me credit on my credit card, they wanted me to spend more money with them.I then emailed their corporate office firstname.lastname@example.org . They apologized for "the difficulties" and assigned a case manager. The case manager called my home, while I was away at work, so I recontacted her and gave her my work phone number and my work hours. She never returned my call there, but the case manager's supervisor called my home a couple days later instead. It's obvious that they never wished to actually speak to me, since I called them 3 times, gave the correct phone number to call and emailed them back.Their customer service is deplorable! They didn't even get my order correct. One of my items was the incorrect size, even though I confirmed on line again that the item number I ordered was the correct color and size.** Please, do not patronize their business, including Kmart and Lands End. If there is an issue, you may never get it resolved, and seeing how their customer service is for their main office, they obviously don't care. Why would anyone want to go through these hassles??!!"
"Well i ordered a LG washer Dryer all in one product on Oct 18, 2012. With a possiable delivery date of 12/1/2012. I got an email from Sears that this item might be available for early delivery call their customer service number. I did. 6 hours later and about 30 lies from some woman named Archie who spoke very bad english. Sounds like from India. Says she could not help me about getting the early deliver date. I was jerked around for 6 hours this call. From one bad english speaking person to another. Well after changing my delivery address took 5 times. This washer is for my RV. So on Nov 15 i get an email saying my order was cancled. I did nto cancel it. Now i call back. Once again I talk to Travis, this is a female, and she states my order is not cancled, then she states it is cancled due to lack of inventory but i can reoder the same item with a $800.00 increase in price. The 5 min of me asking why order was cancled 20 min before because of lack of inventory then I can order it 20 min later and item is availbale. Well then she lied again and said my order was not cancled. Well i lost it and demanded to speak to a supervisor. Well after another 2 hours on the phone with Archie a Supervisor ID 759414 she told me she didnt know why ti was cancled but she could give me a delivery date od 12/23/2012. I told her I did not cancle this order and she will not punish me for these mistakes made by sears. Well she called someone and they said I could have my orginal delivery date of 12/01/2012. Then she tells me I cannot. Says she cannot over ride system. I tell her that she better call someone who can. 5 minutes later she came back and said she could do it. My orginal order was 1933.31 dollars, the new order came out to 2278.63 with her promise of refunding me my $345.32. Now I have not seen the credit of the orginal $1933.31 dollars and they are charging my credit card aN ADDITIONAL $2278.63 with a promise to refund $345.32. I do not know if they will once I get item I am just going to call CC card and take the charges off. I am tired of Sears lieing to me, for the amount of time I spent trying to sort through their lies and their fuck ups this item should be free. So I am going to use the consumer protection laws to my favor. Do not order from Sears, their stores used to be good. I can see why now they are in decline. If I would have read all thease reviews then I never would have purchased this item from sears and I will NEVER NEVER NEVER set foot in one again."
"Bought an extended warranty for our dishwasher. The repairman came out and spent three hours playing in the water of the dishwasher. He said he couldn't get the appliance out of it's space so he couldn't fix it. He said he wasn't allowed to remove it and he couldn't replace the broken pump. I called the resolution ppl and they assured me that they would have an answer in 24 hours. I haven't heard from them yet and it's been four days. I did call and got my warranty money refunded, but now I am going to Lowe's to get a new Bosch dishwasher. I'm done totally with Sears now."
"BEWARE OF SEARS.COM. I made the mistake of purchasing a PolyTex Greenhouse from Sears.com. It seems that in actuallity it is a company called Spectrum Superstore with a website of builderdepot.com that is selling through Sears.com. This company rarely answers the phone, ships seriously damaged almost used/repackaged looking product, blames you the customer. Sears just says sorry you have to deal with Spectrum Superstore eventhough you bought the product from Sears.com. Spectrum Superstore says you have to fill out a refund request on their website which will email you where to return the product to, but that email never shows up. Yes, I checked my spam folder. Not even spam catches an email that was not sent ;-). Anyhow, my recourse was to dispute through my credit card company. Sears and this company Spectrum Superstore are really pulling a decent scam here. What I want to know is how do I start selling stuff on Sears.com so I can sell beachfront property in Arizona. Lijo@me.com"
"I am in the middle of a nightmare. Our dishwasher broke down so we went on-line and made sure that we ordered one that they had at the store so we did not have to wait. I went to the store the next day and walked into the area for pick ups. There is no one there and the only way to get someone out to help is to scan your internet receipt. They are supposed to come out and give you your item. They guy did come out and he told me that they did not have the item in stock. He said he could not help me and that I had to go home and deal with the .com people. I did. They told me that when I had scaned the receipt, I had proven that I had picked up the dishwasher. They charged my card and will not refund the money. I even went back and had the guy sign a paper saying that we did not pick it up. They still will not refund the money. I now have to report the incedent as a crime to the police and dispute my credit card charges. If that does not work, I have to go to court. DO NOT DO BUSINESS WITH THESE PEOPLE. They are worse than Nigerian credit scam. They will not help you and they will steal your money."
"So I needed a new garage door opener. Not because the old one was broken, mind you, but because I have a toddler and the old one did not have motion sensors at the bottom of them - she may have been injured or hurt if it closed on her. So I'm browsing around, looking for what to buy and from whom, when I see a sale at Sears for a Craftsman one. Craftsman typically makes solid, strong products, I think to myself. I am a younger guy, building up my lifetime tools, and I buy quality whenever I can. I have a number of Craftsman tools already. So I buy the Craftsman garage door opener. This was last February. I waited a few months to install it (I live in Wisconsin), until the weather was a little nicer and it wasn't so cold, even in the garage. As soon as I installed it, it had problems. In other words, it was a lemon, right from the box. But as I stated above, I had waited a few months...over 3...which meant that every time I wanted a service call it's a $75 service charge, plus labor. Only parts are free, and they won't just send you those, you have to have a service call. The garage door itself is only worth around $200, and that's what I would be looking at after labor and the service fee.So as I'm trying to figure out the problems it had (not closing, lights not working, makes weird clicking noise, keypad works irregularly, etc) I'm googling around for the model and the type. As it turns out, this particular model is prone to the logic board failing, most likely because of how it is wired. This is a known issue that turns up on many websites out there. Most people are in the exact same boat I am; the TRUE warranty was only for three months; the parts-only warranty is another year after that. So now, my question is, what on earth is Sears thinking? Does Sears really want to lose my lifetime business over this? over a $200 refund or replacement? They've got to be out of their mind. Like I said, I'm young, just starting a family, dual income--I'm literally in the "demographic sweet spot" that every retailer wants to capture. For example, we just replaced all our carpet from HOME DEPOT, thinking about replacing our windows, upgrading the appliances, etc..I'm well connected on social media, and so is my wife. We talk and we'll tell people how bad this experience was. I don't have the words for how stupid Sears is for losing my business over this. Anytime we've tried to call we get the same canned answers and no one can do anything for us. It's terrible customer service, it's terrible CRM, it's terrible overall.Later today, my wife and I are going to go to Home Depot and pick out a new garage door opener. The one we have, less than a year old, is not functional. I cannot in good faith recommend Sears or their service to anyone. And if you think I'm upset (and I rewrote this several times, toning it down) you should hear my wife talk. Irate doesn't begin to describe it; she's the one who has tried to call. And if you think I'm buying any more Sears products, ESPECIALLY Craftsman branded items, again, you're out of your mind. Attention:Ronald D. Boire William C. Crowley William R. Harker William C. Kunkler III William K. Phelan Steven T. Mnuchin Stu Reed Ann N. Reese Thomas J. Tisch Sears Holding Corporation (SHLD) CEO/President, Louis D'Ambrosio, Chairman, Edward S. Lampert, Divisional Vice President, Brian Carey"
"SUCKS!!! NICEST THING i CAN SAY, @ HOURS TO NOT BE ALLOWED TO CANCAL MY ORDER. THEY USE THREE PARTIES AND DO NOT TELL WHEN YOU ODER, SO i CAN NOT CANCEL. THAT IS TOTAL CRAP!!!!I will be shopping else where."
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