1/5

posted Jan-04-2013

"Purchased an item that is no longer offered on the manufacturer's webite and is almost impossible to find. I have come to the conclusion that the item was very old stock. They did compromise and told me I could return it at a store. No where in the item description did it say it was not returnable, but did say that on the order after I had picked it up. Also, the website would not accept my review of the HoMedics memory foam mattress topper in order to warn others. After seeing who is in charge of customer service, and speaking with customer service, I now know who is running this operation. Never again. I will update if the return does not go smoothly."

This review was modified by D4897 on January 04 2013 06:01:35 PM

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1/5

posted Jan-03-2013

"Never ever again will I shop at sears stores or online. I wish I had researched sears.com prior to my purchase. I ordered a jewelry armoire as a Christmas gift for my mother on December 11, 2012. This was my sons first Christmas and I was looking forward to giving grandma her gift. Unfortunately it never arrived. The customer service department is horrible. I have called several times, and only once have I reached someone who spoke clear English. Every time I called I was told “we need 24 to 72 hours to investigate” and “the matter will be escalated”; they need a new manual to read from. It is now January 3, 2013 and I still have not received the product and I still get the same response when I call. I have never had such poor service in my life."

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1/5

posted Jan-03-2013

"I ordered a file cabinet from Sears.com on December 12. I received a confirmation email on December 17 indicating it had been shipped, but no shipping number was provided. The item was supposed to arrive prior to Christmas, but it didn't. On December 31, I contacted Sears, who contacted their thrid party seller. I was told that the seller had a skeleton crew working on New Year's Eve and would contact me on January 2. On January 3, after not being contacted by anyone, I phoned Sears. After spending hours on the phone and being repeatedly transferred to different customer service personnel, I was able to learn that the third party vendor's shipper had no record of my item. When I requested a cancellation of the order and a refund, Sears told me I would have to deal with their third party vendor. Since my payment was made to Sears, I refused, then they stated that my case would have to be reviewed. Fortunately, I paid via PayPal, so I filed a claim with their resolution center. PayPal investigated the incident and was able to obtain my refund. Unlike Amazon and eBay, Sears.com tries to dump complete responsibility on their fly by night third party vendors. I will NEVER order anything from Sears again."

This review was modified by jim322 on January 14 2013 06:14:27 PM

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1/5

posted Dec-31-2012

"I will NEVER shop at Sears again. This started on Black Friday when I was shopping for a good price on a recliner. Sears had the best price, and on the website it said, IN STOCK. So, we loaded up the gang and headed to Sears to get the chair. We were then informed that they have to order the chairs to be made, in Kentucky, and the soonest we could have it would be Dec. 31. Yes, Dec 31,otherwise knows as New Year's Eve day. I was pissed about the "IN STOCK" lie, but ordered it nonetheless. Dec 30 rolls around, get a phone call telling me I better be at the delivery address, which is my office, NOT my home, between 9:15 AM and 11:15 PM. So I get up early, holiday by the way, and go to the office. By 12:30 PM no chair. I call and they say, Oh, the warehouse never got your chair, we don't know when it'll show up, but someone will call you in a few days, or so. I blew. I mean I BLEW! Can't even go into the details, but I can say that I will never order anything from this store again, and I celebrate the day they go under and cease to exist. Pathetic excuse of a company. Managers should be ashamed of the job they do."

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1/5

posted Dec-30-2012

"I officially hate Sears. They "delayed" my delivery because of a tiny bit of snow, now they are LATE with my DELAYED delivery. I got up at 7:30am when my children are sleeping at their Mimi's house FOR NOTHING. And don't even ask me how many times I was freaking called and told about my delayed delivery, not only by real (FOREIGN) people but also the stupid automated line that sounds like a jack ass underpaid butler. (5 if you were wondering). I hope to never buy another product from them again. This was the most pathetic experience I've ever had to deal with. (An hour later) I just cancelled my order because they didn't have my fridge in STOCK. THEY SCHEDULED TO DELIVER IT TWICE! I would have sat here ALL DAY LONG waiting for the damn fridge because no one called me. I had to TRACK DOWN the delivery number and find out that it's not in stock and they would have to reschedule my delivery. This is the worst company I've EVER dealt with and will never buy a Kenmore product or shop at your store or with any affiliated companies. I'm also going to make sure everyone I know hears about my experience as well."

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1/5

posted Dec-28-2012

"I echo the 1 star, I ordered merchandise online on 12/13. 2 of 3 items didn't arrive and were supposed to arrive 12/20 for Christmas. I got a shipping confirmation for UPS but tracking # didn't work. After repeated attempts to contact Sears, first to see if it was ccoming, then to complain that it didn't, I gave up. The package arrived via USPS, NOT UPS, 3 days after the holiday (and relatives were gone!). I attempted to contact them 4 times. I ordered from 12 other merchants - most later than this one - all other items came quickly and as promnised with great follow up. There are plenty of reputable places to order from - but Sears? NEVER AGAIN!"

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1/5

posted Dec-27-2012

"I would have saved myself a lot of grief if only I had rear all the negative reviews of sear.com not only on this website but all the other review websites out there. Sears.com is probably the most inept, crooked retail website I have ever come across. My only advice is to avoid sears.com at all costs and purchase from somewhere else."

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1/5

posted Dec-27-2012

"bought a camera for $866, and next day price dropped to $629, then i walked there and exlained them my situation but the manager did not honour the price,, i felt like i was ripped off"

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1/5

posted Dec-26-2012

"i am so up the wall with this damn company! never again! i ordered an xmas gift for a friend est delivery for 21st in which i ordered on the 6th. the sellers number did not work and the email address was not valid. i think its a shame that they would promote fake sellers and would rob paying customers their hard earned money. its absolutely bullshit and their customer service reps dont do anything but sit on their ass hoping for a good review on their surveys. go shove your surveys up your ass and provide a valid reason why it was not shipped or why you dumb asses could not provide a valid tracking number. unbelievable, it is one thing to order an item for yourself however on the biggest holiday season of the year you guy chose to fuck around with people and their gifts for others. supreme hardware and sears can rot in hell. i will never shop there again and i advise ANYONE ELSE NEVER TO AS WELL!!!! ridiculous. if these imbeciles don't refund my money in the next week im disputing that shit."

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1/5

posted Dec-26-2012

"I have had the WORST customer service experience I have ever had in my life with your company. A washer and dryer was bought for my husband and I as a Christmas gift by my parents. We had to wait about two weeks for an appointment to have it delivered and installed, then another two weeks to have the gas line hooked up. Then when it was finally installed we ran the washer for the first time. The units are stacked on top of each other. The washer and dryer shook so violently that the units rotated and became wedged at a 45 degree angle between two walls of the small closet they were installed in!!!! I called you service dept and was told no one could come service the washer and dryer for about two weeks!!!! When the repair man finally showed up he told me it wasn't a faulty washer it was installed IMPROPERLY!!!!! Apparently the shipping pin was left in the washer and the installation crew did not stack the washer and dryer properly. They used about half of the pieces of the mounting brackets and left the remainders on the floor saying we didn't need them. The installation crew also offered to install the gas line hookup for the dryer under the table for about $100 and told me to cancel my official gas installation appointment and to not mention that they completed the gas line hook up. I refused that offer because THEY ARE NOT LICENCE D TO DO SO. THAT IS ILLEGAL IN NYC. If I had them install the gas and then the washer spun as it did there may have been a gas leak. Now I am waiting on another installation crew to come to my home and RE-INSTALL the washer and dryer that was purchased over a month ago. I have been getting the run around with your customer service department for days. They gave me false information a number of times already and I have also been hung up on repeatedly when asking to speak to a supervisor. If I ever have this problem resolved you can be sure I WILL NEVER COME BACK TO SEARS FOR ANY PURCHASE. This has been the most horrible experience I have had in purchasing anything."

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1/5

posted Dec-21-2012

"Wow! No wonder they neglected my complaint. There're almost all negtive review here. I ordered a kid bike from Sears.com twice and they shipped me another bike twice. It was still the Huffy Disney Cars 16" Bike, but not the one I ordered and of course I returned it. I noticed that the Huffy model # was different but the Sears item # was the same as the one I ordered. It means that from the very first, Sears.com was actually selling that order model bike #K1789 but they posted it as a newer model #21782 to attract customers. This is an unaccepatable dishonesty. Anyway, I got fully refunded but just wasted time and gas for picking-up-at-store-return-picking-up-return dealing with them."

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1/5

posted Dec-21-2012

"Don't go to the saint claire square one people are nice enough but they are short on staff so it will take you forever!! I stood in line 25 minutes yesterday!!!!!25!! Finally the lady got some help with the line!"

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1/5

posted Dec-16-2012

"I wonder if Sears management can read, or cares at all about the extraordinary low ratings they are getting, here too. It is exceptionally rare a previously respected business getting a score of 0.6 out of 10! Yet, all written here is so familiar. I ordered on 11/21/12 from a shady merchant FastMedia, hosted on the Sears web side. They immediately charged my credit card, and left no tracking number. In two weeks, I didn't get anything. Started calling, emailing, spent a week. They (Sears and FastMEdia) kept saying it is shipped, and refused to give me a tracking number. I demanded refund, got it only today, 12/17/12, almost a month later. Arrogant, incompetent managers will bring the good company to an end."

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1/5

posted Dec-13-2012

"Ordered parts from Sears Parts Direct and what they shipped me was not complete it was missing two pieces. I spent an extra $10 to have it expedited overnight because we need to do laundry. All they can do is ship the additional parts which I won't receive until next week. I asked for compensation since now we will have to go to a laundromat and spend additional money and they refused. All they will do is refund the difference of the shipping. Completely unacceptable. He refused to provide the name of his supervisor and would not connect me. I am so ticked at Sears right now. "

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1/5

posted Dec-13-2012

"We ordered a fridge from Sears.com on Dec.3 with delivery scheduled for Dec.9. Our credit card company approved the transaction on the day of purchase, however Sears.com did not process the order. All of this we found out on the day of scheduled delivery, which obviously did not happen. The question is why Customer Service from Sears did not bother to call us about it. We lost a whole week without a fridge and had to cancel the order, since they could not fulfill it without having us wait for another week. We'll never purchase anything from Sears again due to a very unreliable and horrible customer service. We actually bought this item from another vendor and got the delivery within 2 days without issues. "

This review was modified by NB12345 on December 13 2012 09:02:55 AM

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