1/5

posted Feb-13-2013

"IT STINKS ! Received noticed to pick up order,went to store and was told item Out-of-Stock. Was charged for it and after 18 days still could not get refund credit.Customer Service is apparently run from India and cannot do anything except say "We'll take care of it in 3-5 business days". And nothing happens."

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1/5

posted Feb-10-2013

"I have had a similar experience to the over 300 others who have complained about Sears. We bought a washer/dryer from them 5 months ago. They did not show up for the first scheduled delivery, then they blew out our outlet during the second installation attempt, and after hours and hours on the phone still have not issued me a refund for the delivery charge although they said they would issue me a refund twice. I have never experienced such an infuriating and disappointing customer service experience, and when I went online to find a place to review Sears, I found 347 reviews, overwhelmingly conveying the same experience. I've taken it to the next level by filing a complaint with the better business bureau. Other people should do so as well, they resolve almost all of the complaints they receive. Here's the link: http://www.bbb.org. Maybe Sears will start making changes if people make more formal complaints! "

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1/5

posted Feb-10-2013

"I ordered a Washer & Gas Dryer from Sears.com to my surprise they delivered an Electrical Dryer. I had the driver take it back same day for a Gas
Dryer. They redelivered the Wrong Dryer again Electrical and Not Gas.
I Called to see when to expect the Gas Dryer and they said I needed to place a new order for the same again. I had put $2515.00 on my American Express for the first order. Sears had not credited my card Jan 19th to Feb 10th . Not delivered the goods. I went into the sears near me and they could not help since it was an online order. I called several different departments to be transferred 6 different times. and disconnected twice. To say the least I am frustrated. I have will NEVER use Sears.com again. All the calls appeared to be routed the to outside the USA to people that were Not understanding my request to get a refund. Only telling me that they needed to Transfer me again and again to no avail. I finally got American Express to sort this mess. No More online with Sears.com for me. Very Very dissatisfied I wish I had read online reviews first."

This review was modified by marygavin on February 10 2013 12:31:05 PM

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4/5

posted Feb-07-2013

"Found the computer bag I was looking for on Sears.com. Price was lower than anywhere else. Went to store looking for possible in-stock item, but placed online order in the store using Sears card. One day later a lower price for same item appeared on Sears.com, but getting a price adjustment was impossible. Reason is that Sears uses multiple suppliers and can do nothing for you once order is placed. You can only deal direct with suppliers. Despite terrible reviews about supplier Twister Group, the exact product, at a great price, arrived earlier than expected. Ordered late Monday, product arrived Thursday. Pleased and relieved."

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1/5

posted Feb-04-2013

"Being a customer of Sears for many years, I had faith in their customer satisfaction practices. Never again!!! These folks will tell you what they need to for a sale and then you become the problem when the product is flawed. My wife and I purchased a BROGAN II "FIRM" mattress online in May of 2012. When the matress was delivered there were two long tags hanging off the end. They bulged when covered so I remvoved them. After three months the mattress became very uncomfortable with sags, dips, rolls etc. We contacted Sears Customer Service and went through a complete ritual of passing me from one person to another. After being hung up on and passed around we finally were given instructions to send pictures and etc. We did this twice over a span of several weeks. Then we were told they could not help us because we removed the unsightly tags. So I guess the fact that the product was flawed was due to removing the tags. They had our receipt, they knew who we were, but it was our fault. Bottom line is if your product is flawed fix it. Do not Blame the customer. This is not the Sears I have purchased from for many years. I guess they no longer exist."

This review was modified by LEARNEDALESSON on February 04 2013 07:55:02 AM

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1/5

posted Feb-01-2013

"I would like to know why no one has brought a class action lawsuit against Sears for people not getting their refunds back? You people are allowing them to continue this practice by doing nothing."

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1/5

posted Jan-31-2013

"after dealing with Sears customer service agents; i will now refrain from making any future purchases there; knowing that they are incapable of providing acceptable customer service."

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1/5

posted Jan-30-2013

"I used to love Sears but over the last several years they have gone further and further down. Their customer services is the absolute WORST! Take a look at their facebook page if you want to see more horror stories besides the ones on here. I have a detailed explanation of the awful customer service that I have received on my blog RaeMartReviews. But the sum of the matter is that I spent many hours via phone, live chat, email, and BBB complaint and they have NOT fixed my issue they just keep telling me that they will have the correct people get back to me in 3-5 business days (then never get back to me). I do NOT recommend them at ALL! "

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1/5

posted Jan-24-2013

"Well, didn't see these reviews before ordering a matress and then canceling the order and bought a different one from them. Like others I was unable to get my money back after many phone calls, online instant chats and e-mail promises. Could not understand the English of hardly any of the people I talked to. Dispute and chargeback claim with PayPal. Got money back through them finally. Would have been in real trouble without them. it was still stressful and took a total of a month. DO NOT ORDER ANYTHING FROM SEARS.COM "

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1/5

posted Jan-24-2013

"I returned a laptop to sears.com still in original packaging only 2 weeks after ordering. I have UPS tracking that confirms their loading dock received the package. ONE MONTH later I still have not been refunded. Now I have placed a dispute with Sears Mastercard - really the worst customer service there is."

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1/5

posted Jan-15-2013

"Ordered a pair of shoes online. They sent me the wrong size. I called their customer service to ask them where to return them, they said take them to the store. I returned them at the store, I paid with Paypal, the cashier promised my paypal account would be reversed. After 2 weeks, my account was never reversed, so I called the store to ask them what happened. The store couldn't help me, and told me to call sears.com. Sears.com said they couldn't help me to call the store and talk to a manager. The manager didn't care about my issue, basically told me to deal with it there's nothing they can do about it.

Because of his attitude, I found a Sears corporate phone # online, and called their corporate. I talked to somebody from their "Blue Ribbon Customer Service" which are supposed to be the highest end customer service who only answer to the company executives at the very top of the chain.

The guy I spoke to (John Kelly), promised over and over that the issue would be resolved in such and such business days. After many phone calls, and many broken promises from John Kelly at Sears Blue Ribbon Customer Support, I filed a chargeback claim with Paypal. Sears never refunded me even though I talked to the guy several times a week via phone and email and was promised he would take care of it. 6 weeks of this and NEVER did Sears reverse the funds for me. Luckily my paypal chargeback was approved by paypal and I got my money back the LONG and HARD way.

After this terrible experience I was offered a $25 gift card by John Kelly. 2+ months later (which is today) and after MANY emails and phone calls, I still have not received this gift card I was promised.

The most frustrating part is that I'm supposed to be talking to corporate/executive level customer service team (their "Blue Ribbon" service) and they make excuses and promises they don't keep over and over to tell you what you want to hear, but never actually do ANYTHING to resolve the problems."

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1/5

posted Jan-15-2013

"Just like the previous reviews mentioned: Please don't ever order anything from Sears.com!
I ordered something with Sears.com online and I didn't get a confirmation of the order for hours, so I called their customer service number after 5 hrs and told them I wanted to cancel it and they confirmed it is a bad order and it is being canceled. 2 days later I receive an email saying my order is being process and item is being shipped so I was like what the hell is going on and I called their number again. Once again their representative confirmed and promised me that the order is being canceled and they would send me a confirmation email of the cancellation. The next day I received an email from them again saying unfortunately they are unable to cancel the order and I'll just have to return the parcel when it arrives.... sigh... I called them again and tried to resolve this with the supervisor on phone for 30 min and nothing works out they just refuses to do anything about it. What a waste of time!

Super horrible service. Don't trust them and don't ever commit buying anything from this store!"

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1/5

posted Jan-15-2013

"I ordered a $1400 Sauna as a Christmas present for my wife on November 26th. I was told that the item would be delivered by 12/14/12. It is not 01/15/13 and the item has not been delivered, the item cannot be found, and my money has not been refunded. This is an outright disgrace. I contacted my credit card company today to file a dispute on the charge and to have it removed. I am very disappointed in Sears. It would be nice to be able to speak with a customer service representative that speaks English as a first language. Horrible, horrible, horrible. I will avoid Sears at all cost in the future."

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1/5

posted Jan-13-2013

"no stars would be how sears actually is. Do not ever be a customer at sears. They lie and loose your order. you will recieve several emails stating that it will take 5-7 days over and over and over again with them never refunding your money or getting you your purchase"

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1/5

posted Jan-09-2013

"I placed an order on sears.com for 2 pairs of jeans for my daughter. I was charged the whole amount on Dec 17. When I received the order, there was only one pair of jeans and a bill stating they cancelled one pair of jeans with no explanation, but they charged me for both pairs. It took over 2 hours and 4 phone calls to get a refund. The customer service was routed through different countries each call. It has been 24 days and still no refund."

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