1/5

posted Apr-19-2013

"Sears will not refund my money even though I never got the product and cancalled the order."

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1/5

posted Apr-12-2013

"And another tale added to the shame that is Sears.com.

ordered a wood planer 20 days ago . . . a week later Sears attempts to deliver a saw. I refused that delevery. Called Sears customer service as shown on the delivery ticket. I may have saved the effort and just made up my own story to get me off the line - but was told that the item would be reordered and shipped, and delivery would be free (it was $114).

I emailed Customerservice.com and asked that this all be verified, and was told to expect delivery within 10 days.

Did not happen . . . emailed back as instructed . . and another polite response telling me the item was no longer available, and offering me a 10% discount on a similar item.

Oh, and they would cut me a refund when they got there SAW back.

No my business from me from Sears on-lying."

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1/5

posted Apr-09-2013

"DO NOT EVER SHOP SEARS.COM!!! I purchased a set of chairs for $65 and it came missing half of it's parts. I called and spoke with costumer service, I was told to mail it back. I did that, and received confirmation through UPS that it was delivered. 2 weeks later still do not have my refund for the money. At the same time the person I spoke with told me she would order me a new set. She ordered the wrong set and charged my card $200. I caught it in time and was able to cancel the order. But again, 2 weeks later I still do not have the refund. Because all this money was charged, I now have to pay interest on it. I am out all this money and it is sears.com's fault. I was on the phone for over an hour yesterday with sears.com customer service. They basically told me there is nothing they can do. Basically told me that I am screwed. And completely admitted that they have horrible customer service, which is why nothing could be done. After much arguing I was finally able to speak with a supervisor. She told me the same thing- there is nothing they can do. She put in a request for my money to be returned (which has been done 3 times before) and I just have to hope it actually works this time. And it's going to take at least another 5 days. That will be 3 weeks since this all started. And the lady told me there was nothing she could do to comp me. They wont pay for the interest I owe, they wont give me a deal on the set of chairs that I still need. So basically I am out all this money and there's nothing I can do about it. Sear.com stole almost $300 from me. Please do not EVER shop sears.com again. You will be ripped off, screwed, and treated like complete crap.

UPDATE:
Sears FINALLY refunded $65 dollars for the original chair return. But I am STILL missing $213 for the chairs that sears wrongfully ordered. They keep telling me that it's not their fault. They ordered the chairs from a third party merchant. Sears is telling me that the third party merchant hasn't given them the money back, so sears can't give me my money back. Here's the problem with that- sears charged my card, not the third party merchant. My bank statement says sears. Therefore sears needs to give me money, not the third party. It shouldn't matter if sears never gets money back from the third party, they still need to give me my money. It has now been 3 weeks, and I am still missing $213.00. And sears is not willing to give me any compensation for this. WORST CUSTOMER SERVICE EVER!!

"

This review was modified by Kailaca on April 15 2013 09:57:50 AM

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1/5

posted Apr-03-2013

"SEARS has lost my business PERMANENTLY! I purchased a chair on Feb. 1 2013, and received it on Feb. 6. I realized I had ordered the wrong chair so I called Customer service and they told me to simply send it back via UPS, no problem. On Feb. 7, UPS picks up the chair and returns it to Sears... and they never reimbursed me!! It's been 2 months, 6 phone calls (where they keep me on hold for 30 minutes) and I repeat the same story every time. They oddly don't have the comments or info from the previous agent I spoke to... it's not their fault, they can't help me. Today, I called again, because last week an agent assured me they were checking with UPS and would refund my purchase (they say that each time with no intention of ever doing it). I was told they lost the chair in their warehouse, so were they had to investigate, but couldn't refund my money until they found. The lady on the phone seemed to realize it wasn't my fault, the client, if they can't find their stuff, but she wasn't in a position of authority and couldn't help me. So they lost their chair and I'm out 150$ !!! They're thieves!! Everytime I call, the agent it rude, doesn't care, doesn't even apologize, I have honestly never experienced such horrible service!!!"

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1/5

posted Mar-29-2013

"6 months ago when we moved into our house we got a washer and dryer from Sears. The washer broke. The repair company they partner with in my area came, after 4 days, and did nothing, except flood my house, and not clean it up and swear-a lot. I called and complained, and NOTHING. It has now been two weeks, I am still without a washer, have spent about 7 hours on the phone with these clowns, and have spent $50+ on laundry for my family at the laundromat. DO NOT BUY ANY APPLIANCE FROM SEARS! They don't stand behind their products. Couldn't be more disappointed! And I will not stop at this post. I am contacting everyone I can to make this known. I even went into the store, and they told me, "Yeah, corporate sucks. There isn't anything I can do for you." REALLY!?!? So angry!"

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posted Mar-27-2013

"Worst shopping experience of my life. On 2/15 of this year I ordered a mattress set and bed frame online at Sears.com. The next day, we went to the local Sears store to test it out. It wasn't very good. The Sears sales associate offered to cancel our online order & sell us a bed we liked better. We got a better deal (a few hundred less!) in the store, and a much nicer bed. Delivery was to be today, March 27th, as we are moving in to a new home. As we were checking out, the sales associate was struggling to cancel our order. He said orders placed online require 24 hours to pass before they can be canceled. He gave me a phone number to call for the cancelation.

Since then, I have tried at least a dozen times to cancel the online order. Each time I've called, I've gotten very poor service. When I call Sears.com, they say the refund is coming. But they've never actually refunded the money. Today I called the Sears store and asked what time to expect my bed delivery and I was told that Sears.com canceled my in-store order. The online order is STILL out there, unrefunded.

I have waited patiently for HOURS. I bet I've logged 10 hours on the phone over this. I've demanded to speak with managers, I have yelled, and I have reasoned. I've been transferred around, and given alternate numbers to call. I talked to the delivery team when I was told THEY were the only ones who could cancel my order. I have emailed customer support. I still get no where. Not one person at Sears.com is able to speak coherent English, or think critically. The responses are canned memorizations of english phrases. The management is equally incompetent. Sears.com does not care if I get my money back. They don't care that they canceled my in-store order without my permission, with no notice, leaving me without a place to sleep.

I'm out $1500.00 and after six weeks of getting nowhere, and appalling hours wasted, I guess my next step is litigation. "

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1/5

posted Mar-18-2013

"Where do I begin!?!?! Called Sears to get a quote on a new lamp for my TV. The guy was very nice and told me all the benefits to ordering with Sears versus some no name company I was going to order with. I thought about it for a day and called back on Feb 26th to put in my order. After completing my order and being told that I would have my part by March 4th I hung up.

March 4th came and gone but I gave them another 2 days just to see if it was running late. I called on March 6th and was told that the order was never put through and that it was just sitting in their system!!! The lady was nice and helped put through my order but I still asked to speak with a supervisor. After speaking with her she gave me 10% off and free over night delivery. She told me the part would be there on March 8th at the earliest but March 11th by the latest. I even received an email saying it would be to me by March 7th, great, I'm excited. No part again!!! I call sears on 10th and was told that the part was shipped but it wouldn't be to me until the 15th!!!! At this point I am pissed. I was told that someone would call me and get things straightened out within 24/48 hrs. Guess what, NO CALL! I called on March 15th to find out where my part was. I had a very nice lady and stayed calm, I know it is not that persons fault but I am still steaming mad. She then goes on to inform me that the part had not been shipped and that it was a special order that had to be built and she had NO idea on when I would have it. This is after I had been told 3 different dates on when I would get this part. At that point I canceled my order and will never pay Sears 1 cent of my money ever again!!!! I will shout it from the roof top on how horrible their customer service is. "

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1/5

posted Mar-08-2013

"We ordered some yarn from Sears.com and were assured that there was not shipping charge since the order was over $50. We got a confirmation email stating that the shipping was $60 (on a $65 dollar order). In addition, they overcharged on the sales tax by taxing us on the shipping charges in addition to the product.
We immediately called Sears.com and canceled the order. Three days later we received an email stating the order had been shipped. We called Sears.com and they told us "so sorry, can't do anything, you needed to cancel with the "partner", not Sears. When the order came, we rejected it and sent it back. The PO told us that the shipping cost was less than $11 (they charged $60).

We protested through the credit card and Sears will only refund the purchase price but not the exorbitant shipping charge. Do not shop Sears.com.

They take the order
They assure there is no shipping charge
They assure the order is canceled
Once there is a problem, they walk away.

On 1/12/13 Sears told us we would have a response from them by 1/17. Guess what? nothing."

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1/5

posted Feb-28-2013

"I ordered a LG gas double convection oven on 2/20/13. I canceled the order on 2/22/13, because Sears did not price match the item as stated and charged my account the full amount. I called and tried to resolve the issue, but no one was helpful just the same run around! I was routed to India 5 times with people telling me call back the system is down. I talked to 2 supervisors and still I have not gotten a refund or a confirmation email stating a refund is being processed. I also already received a bill for the item I want refunded. I will NEVER buy anything from Sears again! I am not sure what to do to get my refund. "

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1/5

posted Feb-26-2013

"I placed an order for a gazebo hard top a few weeks ago (closed to a thousand dollar). The delivery time was good except with I started to assemble it together - I noticed we are missing the roofing panel and 1 corner cover. I called and called the customer service but keep transferring to here and there. So I email my complaint and got a reply back. they said the manufacture cannot re-ship the missing roofing panel and if I want to keep the gazebo with no F**king roof they will give 10% off or I have to return it via UPS. Who the hell want a gazebo with no roof. No common sense!!. Never do business with Sears."

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1/5

posted Feb-24-2013

"I placed an order for a Winston sofa and chair on Jan 26, 2013. Upon inquiring about my order I was informed that the furniture would be delivered on Feb 9, 2013. The furniture never arrived and since then I have spoken to several different customer service representatives that have told me several different things. I was told the furniture would be delivered, and then I was told the vendor needed to be contacted due to inactivity, and then I was notified 2 days ago that the items were on back-order. When I originally placed the order I called Sears in order to ensure that the items were in stock and available for shipping. I was assured that there were a total of 40 sofas and chairs in stock and there wouldn't be any delivery issues. When my furniture wasn't delivered on time I placed several phone calls and have been lied to repeatedly by Sears customers service. They are working with a vendor that doesn't have any of the furniture in stock and instead of being truthful with their customers they choose to lie and deceive them and force their customers to play a waiting game for furniture that the vendor might not be able to procure. I was under the impression that Sears would send me the furniture on the 9th and because of this I threw away my old furniture. Yesterday afternoon I called Sears customer service to cancel my order. The customer service representative put me on hold in order to cancel the order with the vendor. I was told the vendor agreed to cancel the order and I would receive a full refund. I then get an email that states "At this time, we have requested a cancellation of order number ---- per your request. However, we are unable to guarantee that the order will be canceled. Therefore, the order may be delivered to you." I was assured that the order was cancelled on both ends, and when I called today in response to this email the customer service representative informed me that the person I spoke to yesterday never confirmed cancellation. I have been lied to several times and my frustration level is through the roof. I just want my money back so I can be done with horrible ordeal. I need furniture in my house and I should not be forced to wait any longer for furniture the vendor does not have.

It is now Feb 23, 28 days later and still no refund or furniture. I called back and finally spoke to someone in the claims department. Turns out the refund was never submitted and the claims associate told me that this situation has been grossly mishandled. Basically, the customer service agents have been lying to me every step of the way. They have been making notes of the conversations but haven't been taking any actions to rectify the situation. I have even been hung up on, on several occasions. I have exhausted all of my options and nothing is being done. I left a message on Sears Facebook account and was told to send an email and they would help me rectify the situation. I haven't received a response and it has been 8 days since my original message.

Update:
It has now been a month and still no refund time to go to the bbb. "

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1/5

posted Feb-21-2013

"I actually don't know why I'm putting up this review, so many before me have made the picture pretty clear. I just ordered a washer and dryer from these guys and the delivery team was obnoxious on the phone. The team was supposed to give me a 30 minute window to arrive at the delivery location, not only did they leave before I got there, they didn't reschedule. My husband got on the phone with them, no results. I will never do business with Sears again."

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1/5

posted Feb-20-2013

"Cancelled an order on the same date it was placed and a month later they have not refunded me. I called 3 times and e-mailed 3 times. Every time they promised to refund me in 5-7 days. This is rubbery. I will not shop at Sears anymore until I get my refund. With a service like this, it will not be long before they close ALL stores."

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1/5

posted Feb-16-2013

"Called with a simple question on a range. Not in warrantee. Rep became Rude and would not answer a thing. Last time I shop with SEARS EVER!"

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posted Feb-15-2013

"Horrible experience. Used Sears website to buy product from 'the salon link'. Never received product, product shipping number is fake - only shows USPS has been notified that sometime it will receive a package for processing. Salon Link phone number and email address bogus - no response. Sears is giving me the run around about refund. Horrible - did not expect this from sears."

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